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Shangri-La's Eros Hotel

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#15 of 706 Hotels in New Delhi
Certificate of Excellence
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Shangri-La's Eros Hotel
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2,547 Reviews from our TripAdvisor Community

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Showing 2,227: English reviews
Auckland, New Zealand
Reviewed 2 weeks ago

I just loved this hotel. It is big, luxurious, beautiful decorated but more importantly, has the most incredible staff. From the front desk to porters to restaurant staff, they are all warm, friendly, incredibly helpful yet respectful and very professional. The breakfast buffet is first class and the other restaurants within the hotel have first class food and service. The...

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Helpful?
Thank jacobsbro
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are very grateful for your gracious appreciation Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Reviewed 2 weeks ago

Great hotel , luxurious from entrance to bedroom. Great location for Connaught Place, Gurdwara Bangla Sahib etc. The Service was amazing, breakfast was delicious! The room was brilliant, massive bed. Only slight downside was that despite being on the 10th floor, I could hear music from either the bar downstairs or from the hotel next door, which was annoying when...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Sandeep D
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your review about our hotel. We are very grateful for your gracious appreciation Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

San Francisco, California
Reviewed 2 weeks ago

I have stayed several times now at the Shangri-La Eros. To say that it's a five star hotel by international standards is probably not realistic, but by Delhi standards it may very well be. Overall most stays have been very good though this last one was below average. On my latest stay, I found the shower to occasionally get very...

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Helpful?
1Thank anthony0368
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your constructive observations. Your comments are valuable and will take these up going forward. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further. In case your travels bring you back to...

Reviewed 2 weeks ago via mobile

Amazing chilled out relaxing atmosphere! Great service and good food :) Bit spicy... but we managed Lol :-) Will definitely recommend it to visitors to come and try it. NB: the service is bit slow, should be improved and faster... Cheers 🍷👍🏻

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Helpful?
Thank PatrickAndMay
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel and for recommending us. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest...

Reviewed 2 weeks ago

Hotel situated in prime location, you can walk to every where. Prior coming to India I have no idea but once we've checked in, we loved it. We could get a tuk tuk to go to the market close by for approx 30 rupees ( don't pay more than that). Hotel staff some are very helpful yet others are lazy....

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Helpful?
Thank Mel N
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are very grateful for your gracious appreciation Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Reviewed 3 weeks ago

We specifically asked for a quiet room. They are refurbishing this hotel, and there was a lot of noise during the day. They hold events in the evening outside, which are also noisy, and then they dismantle stages etc during the night which also makes a noise. We were on the 11th floor so it would have been worse if...

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Helpful?
Thank Tommy-S60
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. Though it is our constant endeavor to provide services of the highest order, at this instance, it appears that we have fallen short of that standard. We have already taken up the issues...

Bengaluru, India
Reviewed 3 weeks ago

Two nights last week at the Shangri-La. The best thing about the hotel is the location. Easy access to government offices as well as the CBD. This is not to undermine the hotel which is great. The rooms are spacious and well appointed. The free wifi is good. The view from my room was wonderful as I could have a...

Review collected in partnership with shangri-la.com
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Helpful?
1Thank Arun B
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are very grateful for your gracious appreciation Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

LUDHIANA
Reviewed 3 weeks ago via mobile

This is my more than 100 visits to "Shanrila New Delhi". Its all because of the service and recognition which I get from staff but if i need to point out one it would be Duty Manager Mr Aditya Sharma. His incredible effort always make me feel homely and the reason to come back again and again. New rooms are...

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Helpful?
2Thank RAJESHDHANDA
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are so pleased to learn that you had an enjoyable stay. We are very grateful for your gracious appreciation for Aditya, who made your stay a memorable for you. Your encouraging words mean a lot to us and I have shared the same with the team. If your...

San Francisco
Reviewed 3 weeks ago

The average score represents an average between the highs and lows. I'm almost ready to give them only 2 stars with the problems outweighing the positives. We stayed twice - once in an older room (Superior) and once in a more expensive reburbished room (Deluxe). First the good things - the breakfast is really super - great selection of both...

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Helpful?
1Thank Oaklandish3
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Sir, Warm Greetings from Shangri-La’s – Eros Hotel, New Delhi. I write to apologize to you with regards to the above reported feedback on behalf of the entire team here. While the lack of service you experienced is unusual and not the standard of our company, there is no excuse for it to have happened. We are sincerely sorry...

Kochi (Cochin), India
Reviewed 3 weeks ago via mobile

Coffee shop was the chosen venue for the meeting and even though I was apprehensive of the choice it actually turned out to be a nice one. Open to lobby the coffee shop was cozy and nice. The service was immaculate by the pretty ladies and the menu was nice too. Masala chai, vada Pav and muffins were really nice...

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Helpful?
Thank gojomgo
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your delightful comments with us. We are so pleased to learn that you loved our Masala chai, vada Pav and the muffins. We are also happy to hear that you appreciated the immaculate service of our service associates who made your visit even more enjoyable. The entire team at Mister Chai looks forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Price Range: $155 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Travelocity, Agoda, Priceline and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Style:
#9 Family Hotel in New Delhi
#10 Spa Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#12 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La's Eros Hotel staff and other travelers.
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Questions? Get answers from Shangri-La's Eros Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“keep in mind as much ur room is located in lower levels , u might hear more noise from the bar.. they had live music , while my stay..”
 of 5 bubbles mahsa-amir, 1 week ago | Read review
“Shangri La is under construction. I think the corner rooms (rooms ending in 17) are larger suites.”
 of 5 bubbles MRMY, 2 weeks ago | Read review
“ask for the room top floor. any where below 10th floor is really noisy.”
 of 5 bubbles 755meln, 2 weeks ago | Read review
“Get high in the building for views.”
 of 5 bubbles Oaklandish3, 3 weeks ago | Read review
“Higher rooms have best views so negotiate this in your booking, as they charge for this privilege”
 of 5 bubbles Ando11, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question