We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La's Eros Hotel

#24 of 664 Hotels in New Delhi
Certificate of Excellence
Hotel website
Hotel deals
19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Offers & Announcements
Horizon Club and Suites
Book on
TripAdvisor
in partnership with
Trusted partner. We work with getaroom to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Shangri-La\\
View Map
Add Photo Write a Review

1,933 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Mumbai (Bombay), India
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

yes the standard off the hotel is pretty good but I guess i was unfortunate to get a really bad room, as informed by the front office since the hotel was sold out. The room & bathroom was outdated and the bed was also broken, since I had to spend only one night I didnt bother much The good part... More 

Helpful?
Thank dmittle
Parkton, Maryland
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spend several nights in this hotel The rooms were very comfy. We were there in the winter. During the winter New Delhi has the worst air pollution in the world. The hotel has an air condition system which filters this out. Their breakfasts were included and were the most lavish I had every had. They made masala dosas to... More 

Helpful?
Thank divermom3
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed at ShangriLa for 5 nights during our stay at Delhi. Its at a good Location. And the Hotel is wonderful. We had breathtaking views from our Hotel Window. Could even see India Gate - if there wasnt much Fog. The rooms are good - but i felt that there was a mositure smell. My husband however couldnt smell... More 

Helpful?
Thank Avisha T
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

They have perfected the art of hospitality business. I stand corrected from my earlier review which was mainly on focussed on their reservation experience I faced while evaluating hotels in New Delhi before my visit. I'm sure they will step up measures to correct that as well. Stayed there for three nights to spend the wedding anniversary starting the Christmas... More 

Helpful?
Thank soumit n
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are delighted to hear from you. We are happy to hear that we have consistently been able to delight you with our hospitality and services and provide you with a pleasant stay experience. Glad to know that you loved the room upgrade and enjoyed the breakfast spread at Tamra. If given an opportunity we would love... More 

Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

After a few days in India I was longing for some good Italian food . Sorrento is that and much more, the head Chef Luigi Ferraro is a master, his food is authentically Italian. Some of the best Italian I have had anywhere in the world. Luigi was only to eager to make sure our visit was world class, we... More 

Helpful?
Thank Patricia B
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for the recommending Sorrento.We are indeed touched. It is heartening to receive such encouraging feedback about Chef Luigi as well as the service standards that we strive to maintain. Thank you once again for your feedback and we would be delighted to welcome you again on your next visit to New... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 4 days ago NEW

The property was true to its Shangri-La brand name. Location of hotel right in the centre of New Delhi. The staff is very courteous and takes care of you all throughout. Rooms are clean although a bit small. Good Wifi signal. Good lobby space, breakfast was great with lot of varieties.

Review collected in partnership with shangri-la.com

Helpful?
Thank nitish999
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us.  We are pleased to learn that you had a comfortable experience while staying at the hotel and appreciated our hospitality and services.  Thank you once again for your feedback and we would be delighted to... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here for 3 nights of pure luxury in arrival in India. The hotel is a haven where you can enjoy the peace and quiet not found outside in Delhi! The basement spa is heavenly with insanely good massages and I even had exclusive use of the steam room/sauna/jacuzzi both times I went! The breakfast buffet caters for tastes... More 

Helpful?
Thank Naomi H
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Greetings from Shangri-La's - Eros Hotel, New Delhi! Thank you for all your positive feedback on your overall experience at Shangri-La New Delhi. We are delighted to know that you had a pleasant stay and enjoyed the hospitality of our staff and our property.  We shall surely convey your positive feedback to our staff. The entire team of... More 

Amsterdam, The Netherlands
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I am a huge Shangri La fan, but somehow this one was rather disappointing. The lounge area is not as big and luxurious as I am used to, there is not really a nice place to sit to have a drink at night or during the day. The rooms are luxurious, we booked a normal Horizon Club room, but we... More 

Helpful?
Thank CarolienRozema
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright feedback with us.  Your constructive observations about the seating arrangement in the Lounge are well noted. Your comments about the level of engagement of the staff is valuable and will take this up as a training need going... More 

Melbourne, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Spent our first 3 nights in India in this hotel including NYE and had a fun time. The staff were friendly and helpful, the food was to a very high standard, even had a conversation with the Sous chef who talked us through the details of some of his creations.....delicious. Service was good across all areas and would definitely stay... More 

Helpful?
Thank Wxdunton
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review. We are so pleased to learn that you had a wonderful stay. Your encouraging words mean a lot to us and I have shared the same with the team.  If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager More 

Santiago, Chile
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

What a great hotel, We liked everything, an Oasis in Delhi, luxurious, very very clean The best buffet ever! No noise, a real balm for India. Loved every single minute there. It was a real surprise, unexpected to be that good!!

Helpful?
Thank Pamchic
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review . We appreciate it immensely.  We are so pleased to learn that you had an enjoyable stay. Happy to know that you appreciated our room, the quality of food delectable, Wi Fi reliable, found the staff friendly and efficient. Your encouraging words mean a lot to us and I have shared the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

704 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (658)
Viewed
Dining (62)
Viewed
Bathroom (41)
Viewed
Room/suite (163)
Viewed
View from room (33)
Viewed
Hotel & grounds (117)
Viewed
Pool/beach area (23)
Viewed
Business center/function rooms (3)
Viewed
0:48
Videos (1)
Viewed
Other (215)

Management photos: Courtesy of the property manager

Viewed
All management photos (46)
Viewed
Dining (20)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (4)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (2)
Viewed
Other (14)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these New Delhi hotels
3.3 mi away
The Leela Palace New Delhi
The Leela Palace New Delhi
#2 of 664 in New Delhi
5.0 of 5 stars 1,809 reviews
0.1 mi away
Le Meridien New Delhi
Le Meridien New Delhi
#38 of 664 in New Delhi
4.5 of 5 stars 1,771 reviews
0.3 mi away
The Imperial Hotel
The Imperial Hotel
#9 of 664 in New Delhi
4.5 of 5 stars 2,251 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
The Lalit New Delhi
The Lalit New Delhi
#63 of 664 in New Delhi
4.0 of 5 stars 2,212 reviews
3.4 mi away
Taj Palace Hotel
Taj Palace Hotel
#5 of 664 in New Delhi
4.5 of 5 stars 1,734 reviews
1.1 mi away
Taj Mahal Hotel
Taj Mahal Hotel
#8 of 664 in New Delhi
4.5 of 5 stars 1,421 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay