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Shangri-La's Eros Hotel

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#11 of 704 Hotels in New Delhi
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Shangri-La's Eros Hotel
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2,264 Reviews from our TripAdvisor Community

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Showing 1,980: English reviews
London, United Kingdom
Level Contributor
142 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed yesterday NEW

We spent three nights at the Shangri-La hotel in Delhi in September 2016. In general it is a great city hotel that has a lot of business people staying within it and using the hotel facilities. The rooms are relatively spacious and have all the amenities one would need. Breakfast has excellent variety and the free wifi is fast (for... More 

Helpful?
Thank ibnbattuta3
New Delhi, India
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

e stayed here for 2 nights while travelling through India and found the hotel to be very clean and comfortable. On the first night we arrived from the UK we were promptly checked in and shown to our room. This was for 3 of us and so it was quite small, however it was clean and had all the amenities... More 

Helpful?
Thank Deepak A
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to share your frank and forthright feedback about our hotel. I am glad to know that you found the hotel well maintained.May I assure that we are competitively priced in the market place. However we value your comments and will review the same. My team and I look forward to... More 

Honolulu, Hawaii
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Enjoyed every minute of stay at Shangri-La. Great service from Front Desk Including guest relations, and concierge), Room Service, and Restaurants. Excellent breakfast buffet, good shower, and reliable Wi-Fi.

Helpful?
Thank Valerie Chow W
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi. We truly are delighted to know that you had a memorable experience and enjoyed the hospitality and services of the hotel. Your encouraging comments have been shared with the entire team and we look forward to having you stay with us... More 

Chelmsford, United Kingdom
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for 2 nights while travelling through India and found the hotel to be very clean and comfortable. On the first night we arrived from the UK we were promptly checked in and shown to our room. This was for 3 of us and so it was quite small, however it was clean and had all the amenities... More 

Helpful?
Thank Laurenjayne1102
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful feedback with us. We are also pleased to learn that you had a pleasant stay and we were able to meet and exceed your expectations with our hospitality and services. Your encouraging comments have been shared with the entire team... More 

NSW
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Two day stay here. Great service and very good hotel restaurant. Breakfast was very impressive and one of the best hotel gyms I have come across. The gym and spa are very good overall. The rooms are dated and air-conditioning smells, but not a bad choice of hotel for a stay in Delhi.

Helpful?
Thank RWWNSW
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

great hotel indeed i like the services very much i like the food in tamra and the service are really quick.the rooms very comfortable and clean .tea coffee facility with lot of varities of tea.ayush and vikas are great help there all the time ensuring if i need something .i also visit pool and i must say that i had... More 

Helpful?
Thank Ahamad K
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your kind words of appreciation. Your encouraging comments have been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi. Best regards General Manager More 

Indiana
Level Contributor
212 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I loved my stay here! Yes, rooms are dated. Yes, there is construction. But I got lucky with low noise and a great housekeeper. Best part of the hotel? The restaurants and breakfast! Love, love, love Sorrento...my colleagues and I ate there 3 times! Grappa is a fantastic bar. And breakfast was elaborate and delicious. Would happily stay here again.

Helpful?
Thank ChiGirl78
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful feedback with us. We truly are delighted to know that you had a pleasant stay and appreciated the restaurants and the breakfast. Your encouraging comments have been shared with the entire team and we look forward to welcoming you again... More 

Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

The check in was very efficient and the attention to detail with regards to their service is outstanding. I used the Spa and found that service a little tardy, didn't even get offered a water or tea and they kept me sitting waiting in a town in a public space. The hotel needs some work as it's also a little... More 

Helpful?
Thank Albert D
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful feedback with us. We are also pleased to learn that we were able to meet and exceed your expectations with our hospitality and services. Your encouraging comments have been shared with the entire team and we look forward to welcoming... More 

1 review
3 of 5 stars Reviewed 1 week ago

The experience was awesome. one must stay in this hotel at least once. The hotel was very neat and clean. The staff was very supportive and agile. They are at your beck and call all the time. Moreover, the location is accessible.

Helpful?
Thank Umesh P
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful feedback with us. We truly are delighted to know that you had a pleasant stay. We are also pleased to learn that you found the hotel centrally located and the atmosphere on the property very serene and peaceful. Your encouraging... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

This place presents itself as a 5 star hotel but is far from it. The food is below 5 star standards; Breakfast lacks things that would be considered trivial in other hotels. The staff is very friendly and eager to serve but lacks professionalism and tact. You are approached when it's least appropriate and forgotten when in need. Given its... More 

Helpful?
Thank Jonathan N
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright feedback with us. Your observations about the service standards have been addressed immedietely. It is our constant and sincere endeavor to provide the best of services to our guests at all times and this stay experience is not... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Price Range: $169 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Hotwire, Booking.com, Agoda, Expedia, Travelocity, Priceline, Hotels.com, Odigeo and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Shangrila Hotel
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Hotel Style:
#7 Spa Hotel in New Delhi
#8 Luxury Hotel in New Delhi
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#20 Business Hotel in New Delhi
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