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Shangri-La's Eros Hotel

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#12 of 705 Hotels in New Delhi
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Shangri-La's Eros Hotel
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2,269 Reviews from our TripAdvisor Community

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Showing 1,985: English reviews
Toronto, Canada
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We arrived at this hotel at 1am. They guaranteed our room. The lobby is nice and smells great. The rooms not so much. Our room smelt like smoke even though we had requested non smoking room. We had twin beds that was supposed to fit 3 people but was too small. I've stayed at Shang rila in the past and... More 

Helpful?
Thank Kristine B
Manila, Philippines
Level Contributor
181 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed yesterday NEW

Aside from being a top-rate hotel, what impressed me was the excellent service by all departments that we dealt with in this hotel. The concierge people were particularly super helpful in many, many ways -- booking trains, taxis, tour guides, even for our needs for a box and other things. Even the people at the Tamra restaurant were very helpful... More 

Helpful?
Thank vic10101
Orlando, Florida
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

The Shangri-La is an excellent hotel. I have been there many times since my company accommodates me there until they began to do major renovations. The location is excellent, near the heart of the city. Close to the Regal building, the presidential palace, Delhi Cathedral, government district, the Indian gate and also convenient to shopping areas like Janpath. Available limo... More 

Helpful?
Thank Luis L
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Very friendly staff (always smiling and giving warm greetings), rooms are the best I've been too, and the food service is top notch. If you have the time-visit the spa, very professional at a very reasonable price. Also received great service from our room service personnel (Vikas). When I had an issue it was quickly remedied by Ayush.

Helpful?
Thank Ben C
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your kind words of appreciation. Nice to know that you had a blissful experience while visiting The Spa at Shangri-La. Your encouraging comments have been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

i have got the transfer from delhi airport and it was quick and smooth. the check in was smooth and very good.i had a very great breakfast at tamra and i have liked continental and it was very good .the housekeeping were great and everything was as per our need and i like the tea coffee in the room. Ayush... More 

Helpful?
Thank Richard H
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your kind words of appreciation. Your encouraging comments have been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi. Best regards General Manager More 

London, United Kingdom
Level Contributor
142 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We spent three nights at the Shangri-La hotel in Delhi in September 2016. In general it is a great city hotel that has a lot of business people staying within it and using the hotel facilities. The rooms are relatively spacious and have all the amenities one would need. Breakfast has excellent variety and the free wifi is fast (for... More 

Helpful?
Thank ibnbattuta3
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your feedback with us. We are also pleased to learn that you had a pleasant stay. We have noted your valuable observations about the service standards and the same will be addressed on priority as a training need. We have noted your... More 

New Delhi, India
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

e stayed here for 2 nights while travelling through India and found the hotel to be very clean and comfortable. On the first night we arrived from the UK we were promptly checked in and shown to our room. This was for 3 of us and so it was quite small, however it was clean and had all the amenities... More 

Helpful?
Thank Deepak A
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to share your frank and forthright feedback about our hotel. I am glad to know that you found the hotel well maintained.May I assure that we are competitively priced in the market place. However we value your comments and will review the same. My team and I look forward to... More 

Honolulu, Hawaii
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Enjoyed every minute of stay at Shangri-La. Great service from Front Desk Including guest relations, and concierge), Room Service, and Restaurants. Excellent breakfast buffet, good shower, and reliable Wi-Fi.

Helpful?
Thank Valerie Chow W
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi. We truly are delighted to know that you had a memorable experience and enjoyed the hospitality and services of the hotel. Your encouraging comments have been shared with the entire team and we look forward to having you stay with us... More 

Chelmsford, United Kingdom
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights while travelling through India and found the hotel to be very clean and comfortable. On the first night we arrived from the UK we were promptly checked in and shown to our room. This was for 3 of us and so it was quite small, however it was clean and had all the amenities... More 

Helpful?
Thank Laurenjayne1102
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful feedback with us. We are also pleased to learn that you had a pleasant stay and we were able to meet and exceed your expectations with our hospitality and services. Your encouraging comments have been shared with the entire team... More 

NSW
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Two day stay here. Great service and very good hotel restaurant. Breakfast was very impressive and one of the best hotel gyms I have come across. The gym and spa are very good overall. The rooms are dated and air-conditioning smells, but not a bad choice of hotel for a stay in Delhi.

Helpful?
Thank RWWNSW
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Price Range: $171 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Hotwire, Expedia, Booking.com, Odigeo, Travelocity, Agoda, Hotels.com, Priceline and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Shangrila Hotel
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Hotel Style:
#8 Spa Hotel in New Delhi
#9 Luxury Hotel in New Delhi
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#20 Business Hotel in New Delhi
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