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Shangri-La Eros New Delhi

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19 Ashoka Road Connaught Place, New Delhi 110001 India
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#33 of 2,483 hotels in New Delhi
Location
Cleanliness
Service
Value
Travelers' Choice
Located in the heart of the premier business and commercial district, Connaught Place. Within close proximity to Parliament, Central government & key corporate offices, the iconic India Gate, Janpath- the shopping helm of Delhi city center. The hotel's new rooms provide fresh and contemporary stay experience with unique design offerings New Delhi's sole split level Horizon Club Lounge offers panoramic views of the city's historic district with exceptional service to discerning guests. Guests can indulge in varied culinary experiences such as our iconic Shang Palace and the hot spots of Delhi – Tamra, Grappa and Sorrento over looking lush green gardens & private dining. Our opulent ballroom and multiple meeting spaces with natural light and adjoining open terrace makes the hotel a preferred choice Our world renowned Chi, The Spa, the first in New Delhi, uses natural products to provide revitalizing and therapeutic experiences.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Kids stay free
Babysitting
Valet parking
Wifi
Hot tub
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Special diet menus
Children's television networks
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Shops
Sun loungers / beach chairs
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bidet
Air purifier
Bathrobes
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Languages Spoken
English, Chinese, Hindi

Location

Full view
100Great for walkers
Grade: 100 out of 100
41Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
4566Reviews58Q+A100Room tips
Traveler rating
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  • 115
  • 101
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Popular mentions
Pravin Maska wrote a review Dec 2021
London, United Kingdom2 contributions
Visiting from US, my wife, 5yr old son and myself Spent 2 nights in this hotel after staying at Oberio Udiavillas Udaipur. Expected the similar or at least a 4 Star service but was so disappointed with the lack of care and professionalism from the duty Manager right down to the front desk. The lack of communication or information amongst the staff is unimaginable. My wife asked the front desk fort a microwave due to our food preferences but they we do not provide microwaves in the room (very surprising) but we can warm your food and will send it to your room. When we called them to do the same, each department transferred me to the othe saying they don't warm outside ordered food but only food ordered from the hotel. This was not to us and we made it clear to them its outside food and they confirmed they would warm it for us. Finally after speaking g to the duty manager he reluctantly agreed to do the needful but this entire episode took 2 hours and then after they did warm and send the food it was still cold and had to throw it all out and it was almost 11pm when we received it. Higly do not recommend this hotel if you are looking for service. Would give it a 0 star. This is just one out of couple other unpleasant experience I had during my stay but this should suffice.
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Date of stay: December 2021
Value
Service
Sleep Quality
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Response from Abhishek Sadhoo, General Manager at Shangri-La Eros New Delhi
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager's Office
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Satyajeet Patil wrote a review Feb 2021
Pune6 contributions7 helpful votes
Hotel's Favorite
I have been visiting and staying in this hote for last 13-14 years, everytime I visit , staff there makes me feel like home. Staff right from the valet parking, porch to the front desk ( special mention of Kapil at Front desk ) to restaurants. This is great property with great location and service. Highly recommended
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Date of stay: February 2021Trip type: Traveled on business
1 Helpful vote
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Response from Abhishek Sadhoo, Other at Shangri-La Eros New Delhi
Responded Feb 11, 2021
Dear Mr Satya , We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Sincerely, Resident Manager's Office
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Syed Moin wrote a review Dec 2021
2 contributions
Excellent room service by Mr. Gaurav and Mr. Vinod led by the service leader Mr. Suraj. The rooms were thouroghly cleaned and well maintained. He was very helpful and cordial. The room service was quick and good. Felt very comfortable at the hotel. Will stay again.
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Date of stay: December 2021Trip type: Traveled solo
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Response from Abhishek Sadhoo, General Manager at Shangri-La Eros New Delhi
Responded 3 weeks ago
Dear Guest Thank you for sharing your wonderful feedback with us. It gives us immense pleasure to know that you enjoyed the service standards and the dining experience at our restaurant. We would be delighted to welcome you again on your next visit. Best regards General Manager's Office
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Kishore M wrote a review Dec 2021
3 contributions
Amazing food and serve by Nikhil. Me and family had best experience with food and service. More Important is, we got the table even though it is fully booked. Thank you for everything. We will come again.
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Date of stay: December 2021Trip type: Traveled with family
Helpful
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Response from Abhishek Sadhoo, General Manager at Shangri-La Eros New Delhi
Responded 3 weeks ago
Dear Guest Thank you for sharing your wonderful feedback with us. It gives us immense pleasure to know that you enjoyed the service standards and the dining experience at our restaurant. We would be delighted to welcome you again on your next visit. Best regards General Manager's Office
Read more
Ricky wrote a review Dec 2021
2 contributions
Nikhil was a very sweet person and he served us well. He gave us a good option and was very kind. This restraint was a very interesting Italian experience. The food was the best pizza I have ever had in a while. The food and the service was better than expected.
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Date of stay: December 2021Trip type: Traveled with friends
Helpful
Share
Response from Abhishek Sadhoo, General Manager at Shangri-La Eros New Delhi
Responded 3 weeks ago
Dear Guest Thank you for sharing your wonderful feedback with us. It gives us immense pleasure to know that you enjoyed the service standards and the dining experience at our restaurant. We would be delighted to welcome you again on your next visit. Best regards General Manager's Office
Read more
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PRICE RANGE
$119 - $220 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la hotel new delhi, shangrila hotel, hotel shangri la delhi, hotel shangri la new delhi
FORMERLY KNOWN AS
Shangri-La Hotel, New Delhi
LOCATION
IndiaNational Capital Territory of DelhiNew DelhiConnaught Place/Janpath
NUMBER OF ROOMS
320
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Frequently Asked Questions about Shangri-La Eros New Delhi
Which popular attractions are close to Shangri-La Eros New Delhi?
Nearby attractions include Delhi Metro Museum (0.3 miles), Nero Bar (0.1 miles), and KCS Kashmir Shawl Emporium (0.1 miles).
What are some of the property amenities at Shangri-La Eros New Delhi?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Eros New Delhi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Eros New Delhi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La Eros New Delhi?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Eros New Delhi?
Conveniently located restaurants include Tamra, Mister Chai, and Sorrento.
Are there opportunities to exercise at Shangri-La Eros New Delhi?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Shangri-La Eros New Delhi have an airport shuttle?
Yes, Shangri-La Eros New Delhi offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Eros New Delhi have airport transportation?
Yes, Shangri-La Eros New Delhi offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Shangri-La Eros New Delhi located near the city center?
Yes, it is 0.9 miles away from the center of New Delhi.
Are any cleaning services offered at Shangri-La Eros New Delhi?
Yes, dry cleaning and laundry service are offered to guests.