Whenever my wife and I visit Delhi now, we cannot think of staying at any other property: the Oberoi New Delhi is quite the best in class, and in almost all aspects. Great food (we recently enjoyed the Rann and Dal Makhani at 360 and discovered that the food was as good as the famous ITC Bukhara); exceptional hospitality and service -- coming to this hotel always feels like coming home; rooms abd suites are well appointed, clean and totally hygienic. When you blend all these together, you get that heady "Oberoi experience" that goes beyond the monetary value! Some goof-ups do happen, but what impresses us the most is the way just about everyone around takes responsibility for those and goes out of the way to make amends! Very few hotels do that.
I now have been staying at the Oberoi, New Delhi often. I come to Delhi for business and I am really happy by all the staff at Oberoi. They are really helpful, courteous and always smiling. The chauffeurs which I used also are very courteous. I must say that it is one of the best hotels in New Delhi. Ibrahim and his team at the front desk are absolutely very helpful and accommodating.
I would like to sincerely thank the staff of the Oberoi, from reception to pool and spa, who are dedicated professionals and lovely human beings. The room was gorgeous and the breakfast delicious. Such a nice oasis in the middle of the city.
This is just a FANTASTIC with even more AMZING Staff!!! JESSICA at Front Desk - she was excellent! We had a special item we needed from a store. We tried to find it ourselves but were unable to. So, as I was walking in, I mentioned the item to Jessica and her team at around 5pm. By 9pm whilst we were at dinner, they had found the item, purchased two not one of the items, and she delivered it personally to us at dinner. Moreover, she stated that the cost of the items and pick-up were complimentary!!! This is just crazy good! JAISHREE at Restaurant 360 - she was just adorable! This lady made sure my wife and I had absolutely great service and food. She laughed and joked with us and made us feel extremely comfortable just like we had been coming to the restaurant for years. Very comforting! Driver PRITPAL - very accommodating! We wanted to drive the major tourist attractions of the City. His suggestions were excellent and he knew how to get there - this was challenging because of the roadblocks but he got us as close as we could. SPARSH at Bashoian - he was fantastic! His service was both attentive and nothing short of professional. He also made us very comfortable and allowed us to taste some menu items in the hotel just because he wanted us to try and get a full experience. Just lovely! Finally, last, but not by any means the least, Head Concierge NABEEL - Wow!!! This gentleman is just an absolute asset to this hotel and company. The way he talked and took care of us, it seemed as if we were childhood friends and we were staying at his family home. Just a couple of the things he did: again, whenever he saw us, he would make sure to get up from his desk and walk up to us and greet us; and he had arranged a driver for us to take us shopping and see some sites of the City - he researched every place we wanted to go, emailed and printed us the names and locations, and made sure every item we wanted was covered and he personally instructed the driver on the same so we wouldn't need to any of it. Prior to our arrival, we had communicated to him that we wanted a reservation at an exclusive Indian Restaurant in the City that would not pick up their phone (they are just too busy) and had a 3-6 months advance reservation requirement. With just 3 days' notice, he managed to get us in!!! I don't know how he did it but he made light of his accomplishment. This guy is just brilliant and nothing short of every tone and level Oberoi stands for. Out of this world! We felt sad leaving the hotel - just like we were leaving family!…
Had a very comfortable and enjoyable stay.The service and food were excellent. The staff went out of their way to attend to all our needs.We were taken care of the moment we entered the hotel.Would like to go there again and again.