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Hotel City Park Airport

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Hotel City Park Airport
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94 Reviews from our TripAdvisor Community

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Showing 63: English reviews
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago via mobile

We arrived very tired in the night (23h) and the room was not ready, front office staff just told that we have to wait 1h for it sitting in the hall and didnt apologize or offer anything (Coffee or something) during this hour. They have to improve the cleaning and the range of food for breakfast. Good point is that... More 

Helpful?
Thank jesus a
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 2, 2016 via mobile

Location is difficult to reach by taxi because of overbridge. The hotel staff is not very cooperative. We though the food is good but it was so disappointing when we found a hair in paratha. We deeply regret our stay there.

Helpful?
2 Thank GYANSAMARTH

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London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 27, 2016

My wife and myself stayed in the hotel for a night during a transfer from one area to the airport. Very nice hotel, staff were friendly and place was clean and modern. There are two restaurants on site which serve Japanese food and another which serves international and Indian cuisine. Prices for food and drink were reasonable. There is a... More 

Helpful?
6 Thank dan5227
Management response:

Dear Guest, Thank you for taking out the time to share your valuable feedback with us. It is indeed our pleasure that we were able to meet your expectations with respect to cleanliness, food, hospitality and pricing. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to have the... More 

New Delhi, India
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 4, 2016

front office staff was non cooperative, I even don't complete my stay. I checkout day before because of lack of services as mention while booking at this hotel, even the person from make my trip was rude . never stay at this hotel again, indeep arora

Helpful?
2 Thank indeep
Management response:

Dear Guest, Please allows us to apologise for the inconvenience caused, and also would like to assure you that we have taken you valuable feedback very seriously, and we are constantly working to improve our service standards so that we can exceed our customer's expectations. It would be great if you can give us another chance to rectify your bad... More 

Allahabad, India
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 5, 2015

On our trip back from Kashmir, since we had connected flight so we booked this hotel for 1 night stay. The location is good close to airport but barring that, everything is just awful. Uncleaned rooms, torn linen, poor service , untrained staff just spoils your holiday.

Helpful?
Thank Deepaktiwari_42
Management response:

Dear Guest, We are extremely alarmed by your statement regarding the issues that you faced, Even though this is something very rare because our top most priority is to provide best and most pleasant experiences to our customers. Please accept our sincere apologies, as we believe that the problems you faced might have been the case of miscommunication between the... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 28, 2015 via mobile

It's close by the airport not very far away if the traffic is in ur favour. Rooms ka decent with all basic facilities but bathrooms need a lot of improvement. The staff is friendly though, no hassles regarding any inquiry I made. Close by the ambience mall Gurgaon but taxi could be a problem due to closeness. Food is average... More 

Helpful?
Thank jairaj m
Management response:

Dear Guest, Thank you for your review and staying at City Park Hotel. We appreciate your feedback. We would like to take this opportunity to tell you that we actually can not do much for the traffic, but yes we have taken your valuable feedback and have improved our hygiene standards. We are sorry that you found the food to... More 

Kolkata (Calcutta), India
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 31, 2015 via mobile

The hotel 🏨 is good..but the location is very odd...so reaching here can be difficult...there are so many Japanese guests that the entire travel desk is Japanese...Indian visitors are not entertained nor attended..food 🍴 is good but too expensive...

Helpful?
1 Thank Sayan B
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 27, 2015 via mobile

Stayed in this hotel for two nights. Once arrived I requested an iron to be delivered to my room so I could iron my shirt for the night. I was provided with barely working, cracked iron and phoned to report this, but no one bothered to show up to deal with it. I finally managed to plug it's wobbly socket... More 

Helpful?
1 Thank Karolis K
Management response:

Dear Guest, Please accept our sincere apology for the inconvenience caused to you during your stay. Regarding your comment relating to the iron, we would like to inform you that we have replaced any faulty equipment and once again would like to extend our sincerest apology for your shirt. Our guests satisfaction is our top most priority. We have considered... More 

New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 5, 2015

I booked Hotel City Park new to International Airport New Delhi for three nights for several dates but initially for 2nd of September to 4th of September, the time of our arrival was approximately 21:00 hrs. when we asked to the reception manger that we have a booking, he allotted us a room on the ground floor where less ventilation... More 

Helpful?
Thank Rahul V
Management response:

Dear Guest, Please allows us to apologise for the inconvenience caused, and also would like to assure you that we have taken you valuable feedback very seriously, and we are constantly working to improve our service standards so that we can exceed our customers expectations and ensure the maximum guest satisfaction. It would be great if you can give us... More 

New Delhi, India
Level Contributor
123 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed July 10, 2015

Frankly I dont like the location, Its on Delhi Border. Lots of traffic and mess around the hotel. Every time you have to enter or exit, you have to see the trucks lined up. Good thing, Ambience mall nearby and Water park in background of the hotel, Hotel rooms ,amenities and food is awesome. I know you cannot clear the... More 

Helpful?
1 Thank NikhilGuptaPeeAar
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Hotel City Park Airport

Address: Kapashera, Gurgaon Road | Near Toll Plaza, New Delhi 110037, India
Location: India > National Capital Territory of Delhi > New Delhi
Price Range: $50 - $84 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel City Park Airport 3.5*
Number of rooms: 39
Reservation Options:
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Questions & Answers

Questions? Get answers from Hotel City Park Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Before booking always call and ask which side of room they are going to give you.”
 of 5 bubbles 997rahulv, Sep 5, 2015 | Read review
“pool view and garden view”
 of 5 bubbles NikhilGuptaPeeAar, Jul 10, 2015 | Read review
“stay on ground floor where wi-fi reception is good. the food court is also on the ground floor.”
 of 5 bubbles anj191824, Jul 27, 2014 | Read review
“Go for south side rooms.”
 of 5 bubbles mk1802, Jun 17, 2014 | Read review
“Look around for better options in Mahipalpur Extn. Road no-1 National Highway-8 Near I.G.I Airport as there are plenty of other hotels mostly budget ones and star hotels as you have plenty of options to choose from.”
 of 5 bubbles sreejithpillai, Feb 6, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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