Everything about the Leela was excellent. It’s a great property with a wonderful staff - attentive and extremely customer friendly. The place has a wonderful feel - and everyone from Gaurav at the Concierge desk to Deepanshu at Jamavar is absolutely world class and makes you feel at home. Leela is the epitome of Indian class and hospitality at its best!
Even the Gods are asleep at 2.45 am in Delhi but not the good people of the Leela Palace hotel. As soon as we landed and walked through the security gates, I got a call from Govind, the hotel airport representative, that he was waiting for us outside. I wasn’t worried as the hotel has never failed me rain, hail or thunder! Whisked away efficiently into the luxurious BMW 7 series car, my phone connected instantly to the car's Wi-Fi, resuscitated, and jumped alive with a hundred beeps and rings. Shishu Pal, our driver, greeted us enthusiastically, informed us of the birth of his baby daughter Arahita and made plans for the afternoon. As usual, the doormen - the best in Delhi, greeted us warmly, and Ajit asked about the rest of the family. The security personnel welcomed us with Namaste and huge smiles. Our bags disappeared to reappear miraculously in our room after 20 minutes. Stepping inside the double doors of the palace hotel, it only gets more breathtaking. The three guest relation executives give us a traditional welcome which I love and never get tired of. Inhaling the fragrance of the tuberoses in my garland deeply, we were ushered directly into our room, where check-in took all of two minutes. Numb to the outside bustle, we crashed instantly and surfaced in the afternoon with excellent Darjeeling tea brought to the room. Preeti had arranged our PCR tests in-house for our return journey, so that was a breeze, and we set out ready to explore. Shishu Pal was waiting for us. Sunil is present at the bell desk, smiling as always. Gurcharan, the doorman, and all the security personnel welcome us warmly. Around midnight we felt peckish and requested the magical combination of Chili cheese toast with extra green chili, crispy golden French fries, Hakka noodles with vegetables and extra garlic and hot sauce, Shitake mushroom and tofu dumplings with soy ginger sauce on a bed of jasmine rice. There was complete silence as we devoured the utterly delicious piping hot meal, raising our head only to tuck into the iconic and decadent chocolate dessert – the molten chocolate lava cake. It was a tiny cake, but honestly, the lava flowed like a volcano. This was definitely not the dinner my mother ever served. A big thank you to the Chef for conjuring up this unparalleled meal in the middle of the night. The following day at the Club Lounge, Gaurav helped us place our baked goods orders at the hotel bakery to be delivered around the city. I missed a few familiar faces at the Lounge, but then the last year has been uncommonly unkind to Delhi residents. Back to the airport in the afternoon, where Prakash met us at the curbside and helped us inside the airport until immigration. The hotel staff is simply phenomenal. Particularly impressive is the team's longevity, some of whom I have been seeing since the day the hotel opened, and that sense of investment in each of them. As Preeti said, the hotel looked after them during the pandemic, and the least they could do was the same for the hotel. I have stayed at several hotels in New Delhi and cannot dream of staying anywhere other than The Leela. I am so appreciative that a place like this that values customer service still exists. The Leela is an example of excellent hospitality and how business must be conducted, which is an art we are losing fast. The overall service and the facilities are beyond exceptional, beyond five stars. The Leela is the best hotel I’ve ever had the privilege to stay at. It is truly a place I never want to leave, and if I do, it is with the hope that I return soon.…
Lovely stay and great service. I had a short stay for works and I am so blessed with my short travel to few places. I am impressed with staff services especially the Concierge manager and driver, Dharmender who escorted me to see the city. It is safe and comfortable. Highly recommend to use the hotel services if you want to explore the city.
I went there to celebrate my wife's birthday at lecirque Restaurant of this hotel. It was an Amazing Experience I ever had. great hospitality by Rahul who recommended us Fettuccine pasta which was mouthwatering and so delicious.my special thank to him for his courtesy and professional service.Would like to visit this place again.
Corridors were filled with fresh fragrance of flowers, Spa was rejuvenating, Ambience was luxurious, Food was scrumptious, staff at restaurant has gone out of way. They served few items which were not part of buffet. Special thanks to Bhanu pratap,Ms.Peimi,saksham,Aayush Staff was cordial, Baking session was memorable, thanks to yashvi and Tanvi Front desk gave extended check out till 5 within seconds And so our stay was most comfortable.
Dheeraj and mr. Kartik and Anil , at the library, superb staff and amazing cocktails, thank you so much!! A must visit. The picture shows how much we enjoyed the rock shrimps and bombay in delhi cocktail with Mr Dheeraj!!
Rizwan, Hitesh, Sandeep, Mukesh and Aakash were hosts for our event. They were always in touch with us and made sure to feel us comfortable. Weather it was any pre panned request or a last minute request, they made sure tl fulfill each and everything. Also, the starters and dinner, both were amazing. Everyone complimented how delicious the food was.
The hospitality was amazing. Specially Prakash was very warm and hospitable. He was very helpful from the check in till the check out. All in all had an amazing experience. Would strongly recommend for a royal stay.
I loved everything! The hotel is beautiful, the staff is amazing. Thank you to Karaik, Anil, Ashisheals, Umesh and Mona Singu for everything, you are amazing and were so kind to me! Can’t wait to come back ❤️
The service which Rakesh Singh Bisht has been provided was“Excellent, Fantastic, Fabulous,Mind Blowing. So I want to appreciate him by providing a rating of 5/5. He is very polite and friendly in nature.
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