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The Crystal Resort Sun Moon Lake

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#15 of 127 Hotels in Nantou
Certificate of Excellence
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The Crystal Resort Sun Moon Lake
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105 Reviews from our TripAdvisor Community

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Showing 54: English reviews
Singapore, Singapore
Reviewed June 7, 2013

This is one of the worst hotel in our stay at Taiwan. Once we reach our hotel, the staff told us that we booked a 2 person room but we have 4 person. She keep persisting that we will have to upgrade our room because it will be the same price as adding an additional bed. The worst thing is...

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Helpful?
Thank logapluslogb
日月潭台灣, 經理 at The Crystal Resort Sun Moon Lake, responded to this review
Google Translation

您好: 不好意思想跟您...

Brunei
Reviewed June 5, 2013

from the moment we walked in to the lobby until checked out,the staffs very attentive,helpful and friendly. As the member of slh,we got free upgrade from dawn room to next category,boat ride ticket and dinner,cost nt 6450/night. First time traveling with a baby,quite an experience. The staff offer us baby bathtub,small stool and porridge. During cooking, the staff Doris keep...

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Thank Babybun
Dallas, Texas
Reviewed May 11, 2013

The hotel has excellent staff, who speak English and are extremely helpful. I was not staying here, but was still able to get assistance from the front desk staff on train times and boat schedules. I can't speak highly enough about the staff at this hotel!

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Thank travel_fish_80
Shalimar, Florida
Reviewed May 8, 2013

Upon arriving on the ferry, I was shocked at the exterior of the hotel - very disappointing. However, once you go inside it all changes. The staff is very helpful and professional. The served dinner was lovely, although the buffet was not great. We had a lake view room and moved the couch in the room to face the lake...

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Thank Andrea T
Hong Kong, China
Reviewed May 7, 2013

Stayed here for two nights in April. Location was good as it is just next to the pier where you can take the boat to travel to other spots on the lake, also only a 10-15 mins walk to the cable car station. The room I stayed is a lake view room and was very big. You can enjoy the...

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1Thank HKA_888
Singapore
Reviewed May 7, 2013

We stayed one night in the Moon Deluxe Room, with breakfast and dinner. Upon our arrival, the staff welcomed us warmly, checking was a breeze. The nice reception lady lead us to our room and gave us a nice short intro for all the facilities. The room looked out to the lake and is a pretty sight during the day,...

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Thank JosepnMavis
Singapore, Singapore
Reviewed May 1, 2013

After reading some negative reviews on Crystal resort SML, honestly, I was managing my own expectations for our check in. My husband and I stayed for 2 nights in the Deluxe lake view room (Moon). The facade and some aspects of the resort may not be what one expects of a small luxury hotel. However, at the end of the...

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1Thank Xtina G
Singapore, Singapore
Reviewed April 25, 2013

We stayed here for 2 nights, and booked the Moon Deluxe Lake View room, which comes with breakfast and dinner. Room The room was interesting, as it has an open concept, and mirrors everywhere. Which essentially means that you can't lock any of the rooms (eg. toilet, shower room), and you should only stay in the room with someone you...

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1Thank cloudtree
Melbourne, Victoria, Australia
Reviewed March 31, 2013

Stayed here for 4 nights on leisure with the main aim for rest and relaxation. This hotel was chosen as it was featured in the SLH group, but our experience had left a lot to be desired and does not do justice to other hotels featured in the same group. Our stay was marked by too many flaws that felt...

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1Thank Kenny_Cool
Singapore
Reviewed February 20, 2013

It was rather difficult getting to the hotel by public bus (from HSR Taichung Station) as we alighted at the wrong side of the lake. After getting some directional help from the friendly locals, we managed to find our way to the hotel. The hotel is strategically located next to the lake and there were interesting food shops around it....

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1Thank Tan23
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Free Parking
  • Breakfast included
Official Description (provided by the hotel)
The Crystal Resort is a truly relaxing place enhanced by the clever use of crystal, glass and mirrors creating a bright, spacious feel that reflects the glistening waters of the lake. ... more   less 

Additional Information about The Crystal Resort Sun Moon Lake

Address: No.3 Shueishalian Street, Rihyue Village, Yuchih Town, Nantou, Taiwan
Location: Taiwan > Nantou
Price Range: $148 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Crystal Resort Sun Moon Lake 5*
Number of rooms: 20
Reservation Options:
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Also Known As:
The Crystal Resort Sun Moon Lake Hotel Nantou
The Crystal Resort Sun Moon Lake Taiwan/Nantou
Hotel Style:
#6 Luxury Hotel in Nantou
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Questions & Answers

Here's what travelers have asked, with answers from The Crystal Resort Sun Moon Lake staff and other travelers.
2 questions
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Questions? Get answers from The Crystal Resort Sun Moon Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 202 had a funny smell and stained carpet - avoid”
 of 5 bubbles David_Hos, Nov 16, 2016 | Read review
“Go for Lake suite instead of Moon Lake room. And get it on higher floor (8F)”
 of 5 bubbles HSThakur, Sep 24, 2016 | Read review
“Full lake view is recommended. Try to have a dinner in the hotel dinning room which has a nice lake view.”
 of 5 bubbles nantoupuli, Jul 4, 2016 | Read review
“Lake view rooms with balcony are the bestest”
 of 5 bubbles mdpsiva, Dec 23, 2015 | Read review
“Get a room with a lake view”
 of 5 bubbles Zillafire, Aug 8, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question