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Fleur de Chine Hotel Sun Moon Lake

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No.23 Zhong Zheng Road, Sun Moon Lake, Nantou, Taiwan
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539 Reviews from our TripAdvisor Community

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Showing 210: English reviews
Taipei, Taiwan
Level Contributor
273 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

The hotel overlooks wonderful and scenic views from every corner. On the back side, it is the Sun Moon Lake, while on the other, the Central Mountains. However, the location is a bit far from the Shuishe downtown. Having said that, I really appreciate that the hotel put a few canned drinks in the in-room minibar, since the downtown is... More 

Helpful?
Thank Bestlambert
Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was very nice and modern, beautifully decorated, and great views from the rooms. The hotel's attention to detail was remarkable, providing all the little things that make a stay that much better. The staff was absolutely fantastic. They were solicitous and helpful, and were very obviously well-trained. The included breakfast and dinner buffets were good as well. I... More 

Helpful?
1 Thank S1331IImm
FleurdeChineTaiwan, 總經理 at Fleur de Chine Hotel Sun Moon Lake, responded to this review

Dear Guest Thank you for sharing your valuable comment of Fleur de Chine Hotel! We are very happy to hear that you enjoyed our rooms, services, food. Your feedback is critical in helping us provide an outstanding experience as our every guests. And, please accept our sincerely apologize for any inconveniences caused during your stay. Regarding the situation you point... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

The super friendly and helpful staff is doing this hotel to a very good one for visual impaired traveler. There is also almost no un-necessary steps in the hotel building. And the japanese bath was wunderful.

Helpful?
Thank Caisa R
FleurdeChineTaiwan, 總經理 at Fleur de Chine Hotel Sun Moon Lake, responded to this review

Dear Caisa R Thank you so much for your kind review! We are very happy to hear that you enjoyed your time with us. Your feedback is critical in helping us provide an outstanding experience as our every guests. Thanks again and welcome you back!! Kind regards, Winifred General Manager of Fleur de Chine Hotel More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

It's my first time visit Fleur de Chine Hotel. Booked a lake view room for two nights from official website and stay in Room 814. Check in was smooth and polite, they even provide snacks and face towel for refreshment, very sweet. The concierge led us to our room and made a brief introduce of the hotel and activities. The... More 

Helpful?
Thank James L
FleurdeChineTaiwan, 總經理 at Fleur de Chine Hotel Sun Moon Lake, responded to this review

Dear James L, Thank you for sharing your review and we are glad you like our room and service. Please accept our apologies for any inconveniences you mentions. We immediately convey to the relevant departments to discuss and solve the flies issues, the door of the closet in the room and work for better service. Continuously training all staffs of... More 

Bangkok
Level Contributor
91 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 stars Reviewed June 6, 2016

Spent just one night in a room with a partial lake view while on a round-Taiwan tour. Although I cannot really understand the attraction of the lake itself, I loved the hotel. The room was very large with all the amenities one would expect in a 5-star hotel, plus the added bonus of a hot spring bath. This was in... More 

Helpful?
Thank Fountainhall
FleurdeChineTaiwan, 總經理 at Fleur de Chine Hotel Sun Moon Lake, responded to this review

Dear Fountainhall , Warm regards from Fleur de Chine Hotel in Sun Moon Lake. We thank you for taking time to share your fantastic review and so glad to hear that you enjoyed your time here. Truly hope our guests can bring good memories back home and get the energy from the refreshing holidays. Your comments will be shared with... More 

Brisbane, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 1, 2016

This place was absolutely one of my favourite place we stayed in whilst in Taiwan, the views of the lake were great and the place just felt so relaxing. The buffet meal was excellent and the staff always made you feel welcome. I was there with a group of ten people and all our rooms had large spa baths. This... More 

Helpful?
Thank nzjenny77
FleurdeChineTaiwan, 總經理 at Fleur de Chine Hotel Sun Moon Lake, responded to this review

Dear Guest, Warm regards from Fleur de Chine Hotel in Sun Moon Lake. We thank you for taking time to share your fantastic review and so glad to hear that you enjoyed your time here. Truly hope our guests can bring good memories back home and get the energy from the refreshing holidays. Your comments will be shared with our... More 

Germany
Level Contributor
99 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 31, 2016

Fantastic views of the wonderful sun moon lake, a unique hotel offering the possibility to switch off and relax offering great service accompanied by good food. Away from the industrial part of Taiwan on the banks of the unique Sun Moon Lake the hotel offers a real holiday feeling and seclusion. The place to relax, use the spa or enjoy... More 

Helpful?
Thank Sjainslie
FleurdeChineTaiwan, 總經理 at Fleur de Chine Hotel Sun Moon Lake, responded to this review

Dear Sjainslie, Greetings from Fleur de Chine Hotel in Sun Moon Lake. Glad to hear that you appreciated the hotel amenities and would consider to stay with us again. Your feedback is critical in helping us provide an outstanding experience as our every guests. Thanks again and welcome you back!! Kind regards, Winifred General Manager of Fleur de Chine Hotel More 

Melbourne, Victoria, Australia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 30, 2016

This hotel has all the backbone of a great hotel. Great view, natural spa, relaxing and spacious deco. However, the service is worse than some three star hotel. The information booklet doesn't provide basic information. Restaurant description is airy fairy and difficult to decipher. With spa being it's key feature, we decide to try out Water World - consists of... More 

Helpful?
2 Thank Yi Z
FleurdeChineTaiwan, 總經理 at Fleur de Chine Hotel Sun Moon Lake, responded to this review

Dear Guest, Thank you for taking times to share your experience. First, please accept my sincerely apologize for any inconveniences caused during your stay. Regarding to your points about the information doesn’t provide clearly and the service attitude of the staff, we ask F&B department and activities section work on reviewing these mistakes. We do care our guests, all staffs... More 

Chicago, Illinois
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 29, 2016

The hotel is very clean, new and in a great location. The staff is very helpful, professional and accommodating. We were traveling on a wedding anniversary trip and the hotel was kind enough to give us an upgraded room, some gifts including a bottle of wine, and they also decorated the room. My only complaint is the buffet. There are... More 

Helpful?
Thank MarjirG
FleurdeChineTaiwan, 總經理 at Fleur de Chine Hotel Sun Moon Lake, responded to this review

Dear MarjirG, Thank you for taking times to share your experience. First, please accept my sincerely apologize for any inconveniences caused during your stay. Regarding to your points about the buffet experience, we ask F&B to discuss and improve the issues. We do care our guests, all staffs of Fleur de Chine hotel will continuously training to provide the highest... More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed May 28, 2016 via mobile

This is my first time to visit here but I am sure it will not my last time. The Hotel room with great view to see the beauty of the Sun Moon Lake. Suggest to book the lake side room and wake up in the very morning to see the dawn on the balcony. The view is fantastic. Another place... More 

Helpful?
Thank Tim L
FleurdeChineTaiwan, 總經理 at Fleur de Chine Hotel Sun Moon Lake, responded to this review

Dear Tim L, Warm regards from Fleur de Chine Hotel in Sun Moon Lake. We thank you for taking time to share your fantastic review and so glad to hear that you enjoyed our room, facilities, dining, and service. Truly hope our guests can bring good memories back home and get the energy from the refreshing holidays. Your comments will... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Multilingual Staff

Additional Information about Fleur de Chine Hotel Sun Moon Lake

Address: No.23 Zhong Zheng Road, Sun Moon Lake, Nantou, Taiwan
Location: Taiwan > Nantou
Price Range: $306 - $2,338 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fleur de Chine Hotel Sun Moon Lake 5*
Number of rooms: 211
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Also Known As:
Fenisia Hotel Nantou
Fleur De Chine Hotel Sun Moon Lake Taiwan/Nantou
Hotel Style:
#1 Luxury Hotel in Nantou
#1 Spa Hotel in Nantou
#1 Family Hotel in Nantou
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