We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Kandy
Log in Join
More
    Help Center

    Cinnamon Citadel Kandy

    2,744 reviews
    #13 of 63 Hotels in Kandy
    Save
    124 Srimath Kuda Ratwatte Mawatha, Kandy 20000, Sri Lanka
    Lock in the lowest price from our partners
    $322
    $108
    View Deal
    Agoda.com$108
    Travelocity$131
    Expedia.com$131
    Trip.com$322
    Priceline$108
    Hotwire.com$131
    View all 13 deals
    Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
    Booking.com
    $108
    Agoda.com
    $108
    Travelocity
    $131
    Expedia.com
    $131
    Trip.com
    $322
    Priceline
    $108
    Hotwire.com
    $131
    Orbitz.com
    $131
    Cancelon
    $144
    HotelsClick
    $129
    getaroom.com
    $196
    TripAdvisor
    $108
    Hotels.com
    View all 13 deals
    Collapse deals
    All photos (2,128) 2,128
    Full view
    Certificate of Excellence
    Traveler (1908)
    Room & Suite (521)
    Pool & Beach (333)
    Overview
    4.0
    2,744 reviews
    • Excellent40%
    • Very good43%
    • Average12%
    • Poor3%
    • Terrible2%
    Travelers talk about
    “the river”(675 reviews)
    “a la carte restaurant”(28 reviews)
    “sri lanka”(222 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    4 Star Hotel
    All hotel details
    Contact Info
    124 Srimath Kuda Ratwatte Mawatha, Kandy 20000, Sri Lanka See on map
    Rooms
    Apr 29Apr 30
    |
    1 room, 2 adults, 0 children
    Standard Room
    Getting you more information on this room More
    Free Cancellation
    Book now, pay at stay!
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 12 partner sites to see rooms from $108.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Kandy hotels with availability
    {"BOOKING_FEATURES": ["IB_IRG_RATE_VERIFICATION","IB_STREAMLINED_SELECTED_ROOM","IB_POST_BOOKING_LOGIN_US","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","MOB_BOOKING_EMAIL_AGREE_HIDE","CHILDREN_SEARCH","IB_EXPRESS_BOOK","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_REVIEW_BOOKING_BUTTON","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_KIPLINGER_AWARD","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "b3b74419abd74f29be0c43ce26420092", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":797403,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[34392181],"additionalContentIds":[],"pollCount":0,"checkin":{"day":29,"month":4,"year":2018},"checkout":{"day":30,"month":4,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":108,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"b3b74419abd74f29be0c43ce26420092","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":322,"lowestMetaPrice":108,"additionalPartner":false,"highestMetaPriceDisplay":322,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":322,"lowestMetaPrice":108,"highestMetaPriceDisplay":322,"hotelName":"Cinnamon Citadel Kandy","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImIzYjc0NDE5YWJkNzRmMjliZTBjNDNjZTI2NDIwMDkyIiwiQUlLIjoiOGNjNWZmOWZhMWIxNDYzNDgyMjBjMmE3NmNiNWVmN2UifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "04/29/2018", "checkOut": "04/30/2018", "lowestPrice": "$108", "hasDates": true, "hacComplete": true, "contentIdMappings": {"34392181":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Reviews (2,744)
    Write a Review
    There are newer reviews for Cinnamon Citadel Kandy
    See the most recent reviews
    Filter reviews
    2,188 results
    Traveler rating
    905
    901
    266
    69
    47
    Traveler type
    Time of year
    LanguageEnglish
    More languages
    905
    901
    266
    69
    47
    Show reviews that mention
    All reviewsthe rivera la carte restaurantsri lankalovely hotelmain restaurantswimming poolsuperior roombuffet stylefruit batsour honeymoonhalf boardlovely pooldinner buffetpublic areasstayed longerhotel is situatedtwo nights
    FilterEnglish
    Updating list...
    901 - 905 of 2,188 reviews
    Reviewed October 1, 2015
    Bubblebath positive!

    I don't now if it's because I have stayed at a number of Cinnamon properties but except for the decor and the architecture of the hotel, which I found stood well with its name, the place was pretty average. But, no doubt, I had a...More

    Thank spsara85
    Response from FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel KandyResponded October 2, 2015

    Dear Guest, Thank you for the sentiments expressed in your four star review about Cinnamon Citadel Kandy. It is always heartening to learn that our valued guests have had a memorable stay with us. We are happy that you enjoyed your meals at our main...More

    Reviewed September 29, 2015 via mobile
    Meh!!

    A lovely place to stop over for a night. But very expensive and wouldn't recommend any longer than that!!! Needs a bigger pool and with the river next to your balcony expect a lot of mosquitos. The rooms were lovely though apart from the single...More

    Thank Lee K
    Response from FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel KandyResponded October 2, 2015

    Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort...More

    Reviewed September 29, 2015
    Lovely for couples and families

    one of the best I have the chance to be in while traveling in Sri Lanka , Clean rooms and nicely decorated , great view from balcony to the river + jungle . Nice swimming pool + very rich breakfast , the only down side...More

    Thank Shadi B
    Response from FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel KandyResponded October 2, 2015

    Dear Guest, We are delighted with your four review following your recent stay at Cinnamon citadel Kandy. We are delighted you have enjoyed our facilities, and the warm and friendly service of our staff. This is what we at Cinnamon citadel Kandy strive for, complete...More

    Reviewed September 29, 2015 via mobile
    Great food and view

    The Cinnamon Citadel is located off a twisty back road, in a quiet area of Kandy’s suburbs. We only stayed here for one night in August, as part of our tour with Aitken Spence Travels (our guide was Nalim, who was superb, and I highly...More

    1  Thank Matthew W
    Response from FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel KandyResponded October 2, 2015

    Dear Guest, Thank you for staying at Cinnamon Citadel kandy and for your very descriptive and detailed review on Trip Advisor giving a brief introduction of each areas of the hotel and its services. We, at Cinnamon Hotels, always take constant effort to create a...More

    Reviewed September 27, 2015
    One of the best in Kandy, mesmerizing view, great food by Chef Padmasiri!

    One of the best options in Kandy with an exceptional mountain/forest view, an open serene lobby bar overseeing the pool, and a very brilliant chef in Café C. We were utterly impressed with Chef Padmasiri’s performance in blending continental dishes with Indian and Sri Lankan...More

    Thank gizemindia
    Response from FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel KandyResponded October 3, 2015

    Dear Guest, I take this opportunity to say “Thank You” for an excellent review. We are pleased to hear that, we lived up to your anticipated expectations and you walked away with pleasurable memories of your holiday in Kandy. Whilst simply accepting your compliments, we...More

    View more reviews
    1…179180181182183…438
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    Top amenities
    Pool
    Room Service
    Free Parking
    Restaurant
    Bar/Lounge
    Free High Speed Internet (WiFi)
    Hotel Amenities
    Room Service
    Free Parking
    Dry Cleaning
    Meeting Rooms
    Business Center with Internet Access
    Laundry Service
    Concierge
    Banquet Room
    Multilingual Staff
    Conference Facilities
    Room amenities
    Air Conditioning
    Minibar
    Things to do
    Pool
    Restaurant
    Bar/Lounge
    Outdoor pool
    Details
    Price range
    $82 - $293 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #1 Business Hotel in Kandy
    #2 Family Hotel in Kandy
    #3 Romantic Hotel in Kandy
    #7 Luxury Hotel in Kandy
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
    Details
    Price range
    $82 - $293 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #1 Business Hotel in Kandy
    #2 Family Hotel in Kandy
    #3 Romantic Hotel in Kandy
    #7 Luxury Hotel in Kandy
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
    Show More
    Show Less
    Add Photo Photos
    All photos (2,128) 2,128
    Full view
    Traveler (1908)
    Room & Suite (521)
    Pool & Beach (333)
    Dining (198)
    Family and Play Areas (9)
    Amenities (7)
    See all
    Questions & Answers
    Ask a question
    See all 22 questions
    FarnboroughHants
    January 21, 2018|
    Answer
    Response from Vhlaho |
    Yes it was very easy to find our transfer driver as he had written our names on a card
    1
    Vote
    FarnboroughHants
    January 21, 2018|
    Answer
    Response from pops_kay | Reviewed this property |
    I think it's sometime in the evening, but I'm unsure as we didn't go on a boat ride. I'd suggest you check with the hotel on this.
    -1
    Votes
    Tabinda S
    January 19, 2018|
    AnswerShow all 5 answers
    Response from MM_Explorer | Reviewed this property |
    Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
    0
    Votes
    123456…8
    Room Tips
    "The suites are in a separate wing..."
    Read review
    "The top floor gives good views."
    Read review
    "upper floor overlooking river"
    Read review
    "Nice Sleep in Kandy"
    Read review
    Show More
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing