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Cinnamon Citadel Kandy

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Traveler (1908)
Room & Suite (521)
Pool & Beach (333)
Overview
  • Excellent40%
  • Very good43%
  • Average12%
  • Poor3%
  • Terrible2%
Travelers talk about
“the river”(675 reviews)
“sri lanka”(222 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Rooms
Apr 29Apr 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,744)
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Traveler rating
905
901
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905
901
266
69
47
Show reviews that mention
All reviewsthe rivera la carte restaurantsri lankalovely hotelmain restaurantswimming poolsuperior roombuffet stylefruit batsour honeymoonhalf boardlovely pooldinner buffetpublic areasstayed longerhotel is situatedtwo nights
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901 - 905 of 2,188 reviews
Reviewed October 1, 2015

I don't now if it's because I have stayed at a number of Cinnamon properties but except for the decor and the architecture of the hotel, which I found stood well with its name, the place was pretty average. But, no doubt, I had a...More

Thank spsara85
Response from FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel KandyResponded October 2, 2015

Dear Guest, Thank you for the sentiments expressed in your four star review about Cinnamon Citadel Kandy. It is always heartening to learn that our valued guests have had a memorable stay with us. We are happy that you enjoyed your meals at our main...More

Reviewed September 29, 2015 via mobile

A lovely place to stop over for a night. But very expensive and wouldn't recommend any longer than that!!! Needs a bigger pool and with the river next to your balcony expect a lot of mosquitos. The rooms were lovely though apart from the single...More

Thank Lee K
Response from FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel KandyResponded October 2, 2015

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort...More

Reviewed September 29, 2015

one of the best I have the chance to be in while traveling in Sri Lanka , Clean rooms and nicely decorated , great view from balcony to the river + jungle . Nice swimming pool + very rich breakfast , the only down side...More

Thank Shadi B
Response from FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel KandyResponded October 2, 2015

Dear Guest, We are delighted with your four review following your recent stay at Cinnamon citadel Kandy. We are delighted you have enjoyed our facilities, and the warm and friendly service of our staff. This is what we at Cinnamon citadel Kandy strive for, complete...More

Reviewed September 29, 2015 via mobile

The Cinnamon Citadel is located off a twisty back road, in a quiet area of Kandy’s suburbs. We only stayed here for one night in August, as part of our tour with Aitken Spence Travels (our guide was Nalim, who was superb, and I highly...More

1  Thank Matthew W
Response from FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel KandyResponded October 2, 2015

Dear Guest, Thank you for staying at Cinnamon Citadel kandy and for your very descriptive and detailed review on Trip Advisor giving a brief introduction of each areas of the hotel and its services. We, at Cinnamon Hotels, always take constant effort to create a...More

Reviewed September 27, 2015

One of the best options in Kandy with an exceptional mountain/forest view, an open serene lobby bar overseeing the pool, and a very brilliant chef in Café C. We were utterly impressed with Chef Padmasiri’s performance in blending continental dishes with Indian and Sri Lankan...More

Thank gizemindia
Response from FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel KandyResponded October 3, 2015

Dear Guest, I take this opportunity to say “Thank You” for an excellent review. We are pleased to hear that, we lived up to your anticipated expectations and you walked away with pleasurable memories of your holiday in Kandy. Whilst simply accepting your compliments, we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$82 - $293 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$82 - $293 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (1908)
Room & Suite (521)
Pool & Beach (333)
Dining (198)
Family and Play Areas (9)
Amenities (7)
Questions & Answers
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FarnboroughHants
January 21, 2018|
Answer
Response from Vhlaho |
Yes it was very easy to find our transfer driver as he had written our names on a card
1
Vote
FarnboroughHants
January 21, 2018|
Answer
Response from pops_kay | Reviewed this property |
I think it's sometime in the evening, but I'm unsure as we didn't go on a boat ride. I'd suggest you check with the hotel on this.
-1
Votes
Tabinda S
January 19, 2018|
AnswerShow all 5 answers
Response from MM_Explorer | Reviewed this property |
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0
Votes
Room Tips
"The suites are in a separate wing..."
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"The top floor gives good views."
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"upper floor overlooking river"
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"Nice Sleep in Kandy"
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