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    Cinnamon Citadel Kandy

    124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka
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    Overview
    • Excellent40%
    • Very good45%
    • Average11%
    • Poor3%
    • Terrible1%
    Travelers talk about
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    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Concierge
    Business Center
    Dry Cleaning
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Rooms
    Dec 25Dec 26
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (2,563)
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    1 - 5 of 2,043 reviews

    Reviewed yesterday

    Stayed for one night while backpacking around Sri Lanka. Told we had a room upgrade but found we were miles away from all main facilities. We struggled with bags with little help. After asking for another room we were downgraded only to find the only...More

    Thank Kimnco2
    Response from Murfad S, Manager at Cinnamon Citadel KandyResponded yesterday

    Dear Guest, It is with regret that we learn of your comments and for the manner you may have been let to feel on this occasion. I have personally shared your review with the team for their attention and I would like to assure you...More

    Reviewed 5 days ago

    We stayed here for three nights during our holiday in Sri Lanka, service was slow and for the three days we were there we had no hot water in our room, the Hotel caters mainly for bus parties and dinner time can be a bit...More

    Thank jen6595
    Response from Murfad S, Manager at Cinnamon Citadel KandyResponded 4 days ago

    Dear Guest, Thank you for taking the time to share your feedback with us. We do regret to learn of your experience at the hotel, which unfortunately did not meet your expectations. Some of this factors that you have pointed out such as service delays,...More

    Reviewed 5 days ago via mobile

    The hotel is situated in centre Kandy ...when you enter you immediately see an open bar with a back pool with a view ; truly impressive entrance. Very good staff , nice rooms , very nice colour scheme used everywhere and pets 🐿in the garden...More

    Thank Adrian G
    Response from Murfad S, Manager at Cinnamon Citadel KandyResponded 4 days ago

    Dear Guest, Thank you for your very positive endorsement of the warm hospitable service we deliver. We appreciate you highlighting the factors that have won you over and we look forward to welcoming you back at the resort for many more holiday visits to come....More

    Reviewed 1 week ago

    We were there for a one night stay. Compared to other Cinnamon hotels, this hotel falls in the average category. Food was good and had a good variety. Rooms were spacious. Pool was also nice and had a view of the river alongside. Overall it...More

    Thank Prasannag87
    Response from Murfad S, Manager at Cinnamon Citadel KandyResponded 6 days ago

    Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort...More

    Reviewed 1 week ago via mobile

    We came from Cinnamon Grand Colombo as was recommended to stay at the same property group. This isnt a 5 star hotel. Interior- pleasant and cosy but a little dated. The shower room is flooded after every use. Floor tiles became hazard as I fell...More

    Thank Shraddha L
    Response from Murfad S, Manager at Cinnamon Citadel KandyResponded 1 week ago

    Dear Guest , Thank you for taking the time to share your feedback on Tripadvisor . We thank you for your detailed feedback, we do regret that there were certain aspects of your stay with us which did not have a positive impact on your...More

    Elephant Stables
    574 reviews
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    1,085 reviews
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    Hotel Thilanka
    1,356 reviews
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    The Secret Kandy
    302 reviews
    #5 of 57 hotels in Kandy
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • $130 - $308 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Business Hotel in Kandy
    • #2 Luxury Hotel in Kandy
    • #3 Romantic Hotel in Kandy
    • #3 Family Hotel in Kandy
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 119
    • Reservation Options
    • TripAdvisor is proud to partner with Agoda, Booking.com, Travelocity, Expedia, Priceline, Ctrip TA, Hotwire, Orbitz, Hotels.com, getaroom.com, TripOnline SA, Cancelon and HotelQuickly so you can book your Cinnamon Citadel Kandy reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Sri Lanka >
    • Central Province >
    • Kandy District >
    • Kandy
    • Also Known As
    • Chaaya Citadel Kandy Hotel Kandy ,
    • Chaaya Citadel Hotel Kandy ,
    • Kandy Chaaya Citadel Hotel
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    Traveler (1797)
    Room & Suite (446)
    Pool & Beach (311)
    Dining (201)
    Hotel & Grounds (988)
    Bathroom (47)
    Nearby
    Sponsored by:
    Nearby HotelsSee all 57 hotels in Kandy
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    Ask a question
    Questions & Answers
    lindypopsUk
    September 15, 2017|
    AnswerShow all 5 answers
    Response from PJH_QMan | Reviewed this property |
    You should have no problems with security. They are frequently in the rooms cleaning and turning down the beds, sometimes two or three times daily. But you can lock yourself in and tell the cleaners to bugger off if they... More
    0
    Votes
    Asad T
    June 6, 2017|
    AnswerShow all 3 answers
    Response from Shanaka R | Reviewed this property |
    Hi Asad., Glad to hear from you. Yes fresh juice and tea, coffee include for the breakfast buffet. And there is a no any beverage include for your package. You have to pay extra for your extra consumption. I'm so sorry i... More
    1
    Vote
    Room Tips
    "Dont go choose a different hotel. Views of lake marred with the rubbish floating on it"
    Read review
    "Most rooms are the same"
    Read review
    "Room service trolley was really annoying."
    Read review
    "Try to get a room closer to the reception otherwise be ready to walk a bit"
    Read review
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