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Cinnamon Citadel Kandy

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#9 of 60 Hotels in Kandy
Certificate of Excellence
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Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
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2,101 Reviews from our TripAdvisor Community

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Showing 1,674: English reviews
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We received a lovely warm welcome after a long journey. The hotel is set in a slightly elevated position beside the river facing jungle growth across the water. There is an abundance of bird life because of the trees and we were constantly seeing new species of kingfishers and other birds. The room was comfortable with a balcony overlooking the... More 

Helpful?
Thank Wilmaasdad
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide you and all our guests with the highest standard of service in the industry and... More 

London
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here for 2 nights whilst visiting the attractions in Kandy. It's a nice enough hotel in a pleasant setting by the river. Our room was comfortable but I wouldn't want to stay here for a long period of time. To be fair I don't think the hotel is designed for people to spend their entire holiday there. The... More 

Helpful?
Thank Ros G
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for taking the time to review your experience on TripAdvisor. We are truly happy to read your comments on our location & view. We have also taken note of your less positive comments on the service of the associates which I have already taken up with the relevant personnel for immediate rectifications. Thank you once again... More 

Cyprus
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

This is a nice hotel in the mountains of Candy next to the river. Beautiful location but a winding road from Candy. Rooms are well equipped but watch out for many steps if you are given a room on floors below reception as no elevator. Food is excellent with great choice on the buffet.

Helpful?
Thank Elena C
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

For our anniversary me and my wife decided to visit Sri Lanka, we stayed in colombo for some time then went to Kandy for 3 days, Kandy is a real paradise at this time of the year and we enjoyed everything there so much , but if it were not for choosing Cinnamon Citadel hotel i don't think the visit... More 

Helpful?
Thank Shenoda F
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you very much for your wonderful review on TripAdvisor giving a brief introduction of each of the areas of the hotel and its services following your recent stay at cinnamon citadel Kandy. We were delighted to read your kind review and it gives us great pleasure to know that you enjoyed your stay with us. We hope... More 

East Midlands, United Kingdom
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Visited this hotel as part of a tour so we were able to compare it with other we visited. It was not the best hotel but it has super views out over the river. You can see the bats flying out over the river every evening which is quite worthwhile as there are thousands of them. The hotel is quite... More 

Helpful?
Thank Nelg22
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. Gray areas will be looked in and the rectification would be done. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another... More 

Kuala Lumpur, Malaysia
Level Contributor
85 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Having stayed the previous night in a sister Cinnamon property in Habarana, we were looking forward to staying here.... But were disappointed. From the reception to the dining area, the pool side and the cafe, the staff we encountered were not what we expected. There seemed to be an attitude problem. I put it down to management. The rooms are... More 

Helpful?
Thank donalddaniels
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I appreciate your frank comments about the service of our staff. I will definitely look at all possible ways of rectifying these issues mentioned. Please reach out to... More 

Cairo
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Alright let's kick this review off with me personally saying I'm amazed!! Check in was flawless with well trained staff that accommodate any of your needs and speak perfect English ! It's on the mahaweli river directly which provides a breath taking view and you can take a thrilling boat ride from the hotel that shows you Water Monitors, Eagles... More 

Helpful?
Thank pyrozoa
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! More 

Kuwait City, Kuwait
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is a bliss...a pure bliss...enjoyed every bit..The breakfast was soo good and the night by the pool was so relaxing..I would surely go back again ...Love this hotel and the surroundings.I just felt as Indian i was neglected where as other nationality was given preference(many ways) but it didn't bother me much since i loved the view and... More 

Helpful?
Thank Fionadsilva
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest , Thank you for taking the time to share your comments on TripAdvisor. We are glad to know that you enjoyed your overall stay.We are also happy to know that you loved the culinary experience and is was indeed a pleasure to have you with us. We have taken note of your concern and it would be looked... More 

Level Contributor
2 reviews
4 of 5 stars Reviewed 1 week ago

Citadel it self a place someone can keep him or herself at a relaxation. All the facilities being provided to us were fantastic. The food was SUPERB <3 Customer service was key element for their success.

Helpful?
Thank Seshani G
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for taking the time to share your experience on Tripadvisor. I am happy to know that we were able to meet your expectations during your visit. Thank you for positively highlighting our excellent service and the culinary experience. Thank you once again for taking the time to review our hotel, and most importantly, for choosing Cinnamon... More 

2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

We were on half board and stayed two nights. We enjoyed our stay it was really relaxing by the river and we had awesome breakfasts. Kandy city was close by - around 15min drive and the hotel felt like a little oasis away from the hustle and bustle of the crazy streets!

Helpful?
Thank Shirley Z
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy 20000, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy
Price Range: $73 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cinnamon Citadel Kandy 3.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#4 Family Hotel in Kandy
#4 Romantic Hotel in Kandy
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