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Cinnamon Citadel Kandy

#10 of 58 Hotels in Kandy
Certificate of Excellence
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Cinnamon Citadel Kandy
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2,013 Reviews from our TripAdvisor Community

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Showing 1,612: English reviews
Warrington, United Kingdom
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for 2 nights as part of a tour of Sri Lanka & was recommended the Cinnamon Citadel by friends, we were not disappointed. The room we were allocated was on an upper floor with a view of the river & was just what we needed with air con & was very comfortable. We ate breakfast & dinner... More 

Helpful?
Thank ralph j
Sheffield, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We stayed in this hotel for 2 nights as part of a tour of Sri Lanka. Following a long journey we arrived hot and tired, check in was very slow as there was only 1 receptionist who didn't seem particularly interested in doing anything to help, we were offered a drink and left to wait for a considerable time. We... More 

Helpful?
Thank Blaze705
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you... More 

Doha, Ad Dawhah, Qatar
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Plus points - it is an amazing property. Very well maintained and very caring staff. Very clean and great outdoor pool.Food is amazing and too much. Their breakfast is tooooo good. we really enjoyed the dinner too. Minus points - None.

Helpful?
Thank Prachi A
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide you and all our guests with the highest standard of service in the industry and... More 

Jeddah, Saudi Arabia
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Cinnamon Citadel Kandy is clean and very simple build. You can enjoy good quality food on the river side. Staff are friendly and checkin and checkout process is very fast. Rooms are not that luxurious but clean. Make sure not to stay in Kandy more than 1 night as there is not much to be done.

Helpful?
Thank Mohamed A
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We appreciate you taking the time to share your experience with us and we are delighted to know your stay was a great one that highlights the fact that you enjoyed all our facilities and services . We thank you again for staying with us and would be thankful to have the opportunity to serve you again in... More 

East Grinstead, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at Cinnamon Citadel Kandy for two nights as part of our honeymoon tour of Sri Lanka. We had a very enjoyable stay and would return. Our room had a lovely view of the river and was very clean and tidy. The bar staff are incredibly helpful and happy to bring a glass of wine down... More 

Helpful?
Thank clouise2015
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide you and all our guests with the highest standard of service in the industry and... More 

Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A Beautiful hotel to arrive in once you drive up the very twisty 10 k road from Kandy . The reception, lobby and relaxed open planned, open air lounge looking out over the swimming pool and river was a pleasant surprise and very welcome. Hospitality guaranteed by all staff. We had a light evening meal by the swimming pool which... More 

Helpful?
Thank Sally Cameron V
FowmeIBRAHIM, Assistant Manager gui at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide you and all our guests with the highest standard of service in the industry and... More 

Canberra, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We were made to feel welcome from the time we stepped out of our vehicle. Vino at the reception ensured that the check-in process was effortless. We had two adjacent rooms which were very clean and well appointed. The pool was great for the kids. All the restaurant staff that served us during our two night stay were delightful. The... More 

Helpful?
Thank gdrg0023
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More 

London, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was recommended to me by Shanika the sales manager of Cinnamon Hotels Colombo. An amazing location by the River, When the weather is gorgeous, just having a cup of tea with friends or family, they offer very good continental menu and light lunch buffet, it's the perfect spot for me in Kandy. It's the type of place that is... More 

Helpful?
Thank lalattanayake
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide you and all our guests with the highest standard of service in the industry and... More 

Kuala Lumpur, Malaysia
Level Contributor
100 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The resort is a bit out of Kandy town itself so it's not so convenient to easily hop into town. The check-in process was pretty painless, the usual copy of your passport and welcome drink / cold towel provided. It does have a peaceful ambiance as it's right next to the river and you can hear the animal sounds across... More 

Helpful?
Thank Danny L
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide you and all our guests with the highest standard of service in the industry and... More 

London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is located up in the hills of Sri Lanka, where you have beautiful tea gardens and tooth relic of Buddha, which is a beautiful historical temple located in the center of the town of Kandy. We also saw a lot of gem stones of Sri Lanka in the local market. If you ever visit Sri Lanka, Kandy is... More 

Helpful?
Thank amandakyle011
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy
Price Range: $114 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cinnamon Citadel Kandy 3.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#4 Romantic Hotel in Kandy
#4 Family Hotel in Kandy
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