Would certainly not recommend this place to stay/dine. I would leave zero stars if I could. The food is mediocre for the price and to make it even worse it is not even close to authentic. The Manager here, Mr Raj, is the most irresponsible person I’ve ever met. Please avoid this place!!
I had booked last year at the manor house and pre paid the entire stay. AFter the bombing last year, I informed them 3 months in advance that we would cancel the trip and hence was asking for a reimbursement as per the hotel policy. After several emails and exchanges, they simply stopped answering me, and I am still expecting for a reimbursement which never came. I find that so unprofessional, and the fact of not answering anymore is clearly showing that they do not want to reimburse me.
We stayed 3 night here with our family and stayed in the 2 towers plus a large additional room nearby and basically had the entire floor, balcony for ourselves. The house is gorgeous, well maintained, a lovely garden and a great pool. Breakfast is served in the garden and both Sri Lankan and international foods are available. The staff is very friendly and accommodating. There were very few guests and felt like we were staying in a private home. Like in many places in Sri Lanka, service is quite slow and anticipate a long wait before eating...we always ordered 1 hour ahead of time while we swam or read.
This year we had booked Manor house for a trip with 4 families including my mother who is 73. The booking was done couple of months ahead. All our communication was with their Marketing manager Thuwan Raj. After the blast in Sri Lanka I informed Thuwan Raj that we were cancelling our trip and this communication took place 30 days before our arrival which was as per the zero cancellation fees rule. To my utter surprise, five days before our planned travel, Manor House charged us as they had my credit card details. I spoke to Thuwan and he said that this must have been a mistake and he would look into it. Post that he refused to pick up my call. I raised a dispute with the credit card company and after three months of investigation the credit card company informed me that Thuwan had told them that he had spoken to me and I had asked him to keep the money as I would visit Sri Lanka end of the year. This was nothing but lies and this is the kind of professionalism that you can expect from Manor House. Please do not engage with Manor House / Thuwan Raj as they are completely unprofessional. Calls and mails to Chitra De Silva who is probably a Director have also remained unanswered. They do not deserve to be in the hospitality business.…
we had a wonderful stay here just before Easter and enjoyed the Buddhist New year with the hotel staff. they couldn't have made us more welcome!! Kanishka needs special mention as he was so helpful in every way and even entertained the girls (7 and 9 years old) with all his rabbits. If you want a traditional Sri Lankan breakfast just ask – you won’t need to eat for the rest of the day. Highly recommend this place!!