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Tourmaline Hotel

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#22 of 58 Hotels in Kandy
Certificate of Excellence
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1 room 2 adults 0 children
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Tourmaline Hotel
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340 Reviews from our TripAdvisor Community

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Showing 258: English reviews
Gampaha, Sri Lanka
Reviewed June 16, 2015

Hotel with a magnificent view, great hospitality. We spent two nights, in oct 2014. Rooms are larger and clean, while having a large bathroom as well. Foods were fair enough. It was an more than an excellent stay for the money spent.

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1Thank Rasika_Indrajith
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, We would like to thank you for staying with us at The Tourmaline and for taking the time to share your feedback. Pleased to hear that you enjoyed holidays with us and enjoyed service provided by our employees. Thanks for having chosen us again for your vacation and looking forward to welcoming you back soon.

Emmelinem
Reviewed June 5, 2015

We enjoyed our stay here. The views from the lobby and the rooms are truly breath-taking and the staff here are extremely friendly and attentive. We were doing a tour around Sri Lanka for my Dad's 60th and they left a Happy Birthday message in his room and brought him a nice chocolate cake! The down-side to the hotel itself...

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Helpful?
Thank Emmelinem
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, We would like to thank you for staying with us at The Tourmaline during your Dad's 40th birthday and for taking the time to share your feedback. Happy to know that our employee’s service was up to, or even exceeded your expectations and you enjoyed the stay with us and They are all giving all their best to...

Abu Dhabi, United Arab Emirates
Reviewed May 31, 2015

its lovely hotel, on a very beautiful hill top , the reception staff were very welcoming and helpful, welcomed us with candles and tea , room was clean and big with nice balcony, bathroom was good too except that it has a wide window open to the room covered with very light material which it make the person inside the...

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Helpful?
Thank zuhoor M
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, We would like to thank you for staying with us at The Tourmaline and for taking the time to share your feedback. Pleased to hear that you enjoyed holidays with us and enjoyed service provided by our employees. Thanks for having chosen us again for your vacation and looking forward to welcoming you back soon.

Farwaniya, Kuwait
Reviewed May 31, 2015

Very much enjoyed our stay. Extremely good location.The staff were all pleasant and helpful friendly and away from the hustle bustle of the city. If one enjoys the calm serenity of the resting place after the good day's sightseeing, this is the place.

Review collected in partnership with this hotel
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Helpful?
Thank Melroy V
Anura B, Front Office Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you very much for your wonderful review! We are so pleased to know that the staff and the Hotel are as usually were up to or more of your expectations. Happy to know that you like our rooms and enjoyed hotel facilities,amenities,view and enjoyed service provided by our well trained staff that made all their best to...

Maidstone, United Kingdom
Reviewed May 27, 2015

Very enjoyable stay with excellent service and fine food in the restaurant. When I was there the wine-list was advertising "Bordeaux Rough", but that was a typo, not a description. A good base for visiting Kandy; see the Temple of the Tooth and the public market if you can.

Review collected in partnership with this hotel
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Thank John W
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, You are our most precious asset at The Tourmaline, and there is nothing we would not do to ensure that you have the most fantastic stay ever,There is nothing we love more than ensuring that you are happy and rested whilst you are with us. Thank you for a great review on Trip Advisor, and your positive feedback...

Dublin, Ireland
Reviewed May 15, 2015 via mobile

Background: 1 night stay as part of a honeymoon Budget: above backpacker but nothing too expensive! Pro: the view is incredible. Also the staff welcomed us by performing a 'candle lighting ceremony' as it was our honeymoon. In the room, they had 2 towels made into swans with a congratulations on our marriage written out in artfully in leaves with...

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1Thank Decamoto
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Helping you to have a restful, relaxed and luxurious holiday is what we at The Tourmaline are here for. That is our greatest endeavor, and it gives us great pleasure when we know that we have achieved this goal during your visit with us & specially it being your honeymoon. Thank you for the lovely review,our team awaits...

Abu Dhabi, United Arab Emirates
Reviewed April 16, 2015

The hotel is over rated. No AC in the lobby, breakfast is very average, wake up in the morning by the fry smell coming from the kitchen (no exhaustion system), very old mattress, my wife and I had back problem every morning (see pictures), extra bad way below standards, low windows very risky for kids, stains on sofas, bad food...

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3Thank Sissou1
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for taking time to place a false review against "The Tourmaline", Your reservation was through booking.com for 3 nights & as abiding by the policy we requested for the room charges at the time of check-in,you've always postponed settling the due and after staying for 2 nights you've insisted to check out 1 day earlier without...

Glasgow, United Kingdom
Reviewed April 11, 2015

We stayed for two nights in February as part of a VJV tour of Sri Lanka. The good points 1. The hotel has good views as it is on an elevated aspect. 2. The room we had was magnificent; large, well-appointed with a huge bathroom that had a large jacuzzi for our private use. 3. The evening meals were cooked...

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Thank Larry194710
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for sharing with us the experiences following your recent stay with us. Apart from the few negative comments mentioned in your review, we are glad to know you have had a relaxed stay, enjoying the magnificent view of the Far distant mountains. Your encouraging feedback complimenting the location of the property,facilities as well as the personalized...

Dublin, Ireland
Reviewed April 7, 2015 via mobile

We stayed here for one night and on arrival we were treated to tea and a cloth and we got a lovely surprise of being upgraded to a suite. The room was fantastic really big with lovely views overlooking Kandy. We found the staff to be very friendly and helpful. The swimming pool area is shared with another hotel but...

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1Thank roundtheworld53
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for your kind review with a four-star rating. We are delighted that you had a great stay experiencing our personalized services while being in a freely upgraded suite. It is always a pleasure to read reviews about satisfied guests.we hope you would visit us again soon for yet another marvelous stay. Thank you for your patronage.

Abu Dhabi, United Arab Emirates
Reviewed April 7, 2015

The Tourmaline is a good 2 star hotel.. an OK 3 star hotel maybe - but it's in no way a 4 star hotel. First of all, there is no elevator in the hotel, you will need to go up and down the stairs to your room (2 floors up) or to the restaurant or the spa, and while the...

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1Thank mayyouch
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, we would like to seize this opportunity to thank you very much for the time you spend to write your valuable comments regarding your recent stay at The Tourmaline and the efforts you took to share your views with us.your comments are of a great importance to us, only through it, we can aim to improve the level...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
Official Description (provided by the hotel)
Refurbished in 2009, Hotel Tourmaline has evolved over the years to portray a resort lifestyle that caters to the discerning traveler. With painstaking attention to detail—from its elegant exterior, cuisine and ambience, the hotel is ideal for both the business as well as leisure traveler. The natural scenic beauty that surrounds the hotel creates the perfect relaxing atmosphere to help you unwind and enjoy the many modern amenities that make your stay a memorable one. ... more   less 

Additional Information about Tourmaline Hotel

Address: Aniwatte, Kandy 20000, Sri Lanka
Location: Sri Lanka > Central Province > Kandy
Price Range: $75 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tourmaline Hotel 3.5*
Number of rooms: 24
Reservation Options:
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Hotel Style:
#4 Business Hotel in Kandy
#8 Spa Hotel in Kandy
#10 Romantic Hotel in Kandy
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Questions & Answers

Here's what travelers have asked, with answers from Tourmaline Hotel staff and other travelers.
3 questions
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Questions? Get answers from Tourmaline Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“otel is too old you can bring your hair dryer.”
 of 5 bubbles musatafa_, Feb 5, 2017 | Read review
“Deluxe rooms have decent view of the hill”
 of 5 bubbles rahul46329, Oct 9, 2016 | Read review
“Nothing I can say, I think they were all tired looking.”
 of 5 bubbles PaulN256, Sep 16, 2016 | Read review
“we had a twin room facing away from the city”
 of 5 bubbles sarahmL5237AB, Aug 9, 2016 | Read review
“Just don't bother. Basil Fawlty School of Hotel Management Graduates.”
 of 5 bubbles JayM579, Jul 9, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question