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Tilko Jaffna City Hotel

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156 Reviews from our TripAdvisor Community

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Showing 142: English reviews
Reviewed 4 days ago NEWvia mobile

From the minute we checked in in the evening there were mosquitoes buzzing non stop in the reception area, the restaurant and some of our rooms (there were 4 rooms among the 8 of us). We had 6 elderly people with us and the shower areas had no hot or even warm water. The table and floor surfaces in the...

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Thank prjnda
Reviewed 1 week ago

I took lunch during my family visit to Jaffna and food quantity is Not value for money. But I don't know about the restaurant service because I took away the foods. And Also It took long time to prepare my order as well.

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Thank madhura A
London
Reviewed 1 week ago

Great hotel, with large rooms and huge windows, close to town and also the fort. The bathroom was little dated, but clean. Delicious Sri Lankan breakfast. As it was Christmas we had a cheery Boney M soundtrack to breakfast.

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Thank Aran88
Melbourne, Australia
Reviewed 2 weeks ago via mobile

Ignore the previous reviewer. I paid a lot less for my room when pre booking online and the rooms were good value for Sri Lanka. With breakfast included it was a great deal. Hotel staff tried very hard to please and were reasonably efficient. Sri Lankan breakfast buffet I thought was outstanding with thosai and hoppers made to order. Enjoyed...

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1Thank Konrad M
Toronto, Canada
Reviewed 4 weeks ago via mobile

Should be not more than $30 USD a night. Service is meh, they are the least concerned. No hot water, smells weird...especially in the toilets. Plus point ..at least the AC worked well. Good luck, not a good value for 75 USD a night

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Thank Delilah100
Colombo, Sri Lanka
Reviewed December 13, 2016

Stayed 2 nights, All good. Except Room floor is not clean enough; its oily and sticky floor. Management should go without shoes and check. Bad smell in room, keep doors open will solve it half way. No hot water at night. Might be shared solar hot water and its over at night after use by other rooms. Many cupboards but...

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1Thank Susith P
Thavarajah T, Front Office Manager at Tilko Jaffna City Hotel, responded to this review

Dear Guest. Thank you for taking the time to review your stay with us. And also we have noted your kind comment and improve on a few points you have raised on which we can do better. Thank you. We hope we will have the pleasure of greeting you again in our hotel. Thank You. Yours sincerely V.Shanger Front Office...

Colombo, Sri Lanka
Reviewed November 15, 2016 via mobile

We stayed one night here . Good spacious AC rooms with hot water tea coffee & TV . Quick room service . There was an odd smell in the toilet . But toilet was clean . Free Wifi is not working .only working close to reception . Has good AC Restaurent & banquet hall . Breakfast was delicious with authentic...

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1Thank Praveen P
Thavarajah T, Front Office Manager at Tilko Jaffna City Hotel, responded to this review

Dear Guest. Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us. We are looking forward to having you again as a guest in our hotel. Thank You. Yours sincerely V.Shanger Front Office Manager Tilko Jaffna City Hotel.

Colombo, Sri Lanka
Reviewed November 6, 2016 via mobile

Stayed for 3 nights. It's basic and so is the breakfast. The rooms seems clean but there was an odd smell in my room. Found two cockroaches there too. In all fairness - it was the rainy season too / so that might explain it. There was no warm water for two days - then again it was hot and...

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1Thank Nanna Z
Melbourne, Australia
Reviewed November 1, 2016 via mobile

Hotel Tilko was a let down considering it is one of few in the area and quite large. The food was not that great and the service was mediocre. Many staff spoke english which was good however was finding it hard to understand us at times. Would not be staying here again.

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Thank Tanila D
Thavarajah T, Front Office Manager at Tilko Jaffna City Hotel, responded to this review

Dear Guests, Thank you for your review on TripAdvisor. We have also noted your kind comments on items we have to improve on and on which we can certainly do better. Apologies for any inappropriate behavior of our staff. We have taken this up with respective departments and will closely monitor the situation. Thank you. Yours sincerely V.Shanger Front Office...

Leicester, United Kingdom
Reviewed October 17, 2016 via mobile

Great hotel and location, even better was the service provided by manager Stanley xavier.. From helping with the local tourist attractions to providing a wheel chair for my mom. Jaffna is the friendliest city in the world # my kudos to Tamil Hindus who were the best locals I have ever met.. Jaffna is a must if u visit srilanka...

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2Thank kowta
Thavarajah T, Front Office Manager at Tilko Jaffna City Hotel, responded to this review

Dear Guest, Many thanks on you “Fantastic” review. Great to hear of your marvelous impressions of your stay with us in TILKO JAFFNA CITY HOTEL. And you are “most welcome” – any time! It was great to have you as our guests and it will be our honor to greet you again. Yours sincerely V.Shanger Front Office Manager Tilko Jaffna...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Center with Gym / Workout Room
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
In your room
  • Air Conditioning
Services
  • Free Parking
  • Laundry Service
  • Room Service
  • Breakfast included

Additional Information about Tilko Jaffna City Hotel

Address: 70/6 K.K.S Road, Jaffna 40000, Sri Lanka
Location: Sri Lanka > Northern Province > Jaffna
Price Range: $61 - $79 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tilko Jaffna City Hotel 3.5*
Number of rooms: 38
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Questions & Answers

Here's what travelers have asked, with answers from Tilko Jaffna City Hotel staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Suggest booking into Jetwing Jaffna”
 of 5 bubbles 14081959wm, Oct 6, 2016 | Read review
“select upper floor rooms”
 of 5 bubbles nimalshans, Aug 27, 2016 | Read review
“the rooms are good”
 of 5 bubbles devi37, Aug 22, 2016 | Read review
“get a driver - lots to see in jaffna and would need a driver to get around. go to the fort before 6pm as it closes as 6pm.”
 of 5 bubbles brookemyers1, Aug 14, 2016 | Read review
“go the the higher floors - caution: Ground floor is First Floor.”
 of 5 bubbles Christoff123, Jul 25, 2016 | Read review
5 of 5
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