Location is what's allowing me to give this hotel a 3 star. The room, for our family of 5, had no AC when we arrived and it took 7 hours to get it fixed. It was HOT and we were grumpy that they did not take care of this issue before we arrived after a long night of traveling. The manager asked us to pay for the rooms in cash saying if we paid with our cc, we'd be charged 3% extra but after my husband spoke to him, he backed down and allowed us to pay without paying the extra fee. There was no indication on the website that we had to pay in cash otherwise we would've prepared ahead of time. The breakfast was very underwhelming but the fresh fruit was good.
Initially looked a great resort, had one of the most expensive rooms on the first floor overlooking the sea. Nice view of the beach. Staff all very friendly. A let down as we had to continually ask for the room to be cleaned, no toiletries, no water, everyday of our stay we had the same problem. The WiFi is very intermittent, almost non existent at times. This could be a lovely hotel to stay, but let down. Not worth the extra expense for the deluxe room
I have visited this hotel with my family. As soon you enter the premises you will feel hopeless because of the outside look of this hotel. Very old house next to the newly build hotel reception area. You can see hotel workers do many activities inside that old house. So the first impression wasn’t good at all. They must cover that old house with a wall and must develop the parkinh area to be suitable for a hotel. Hotel is run by a family. Staff was quite friendly but sometimes they ignored us because they had too much of work load I suppose. Rooms were clean and spacious, bathrooms too. Small pool but clean and enough for fun. If the management can improve the parkinh area, restaurant and beach front, they can get many more from this hotel.
We stayed on Ranmal for 10 days in February 2017. First we booked 5 days but we loved it so much so we booked 5 more days. We stayed in a big family suite with a beautiful seaview and a wonderful balcony overlooking the sea. We loved it. All the staf were very kind and helpful. The place is clean and the pool is very nice right on the beach. The breakfast was ok - basic. It was wonderful to sit outside and eat breakfast. The price for the room is ok. The food in the Ranmal restaurant is very expensive. We had wonderful food on restaurants by the main road. The food on most of the beach restaurants we visited are not so good and very expensive - but great food by the main road. We enjoyed our stay on Ranmal and we would love to come back. Thank you for a wonderful holiday.
On the beach. we had the luxery room with beachview. The room was clean, but has many furniture so there was little space legt for the suitecases. No hot water and we complimenten about that severall times. Unless they promised to fix It, we did not got hot water. Breakfast buffet is only availible when there are many custimers, when there are less, you have the choice off toast egg and jam and fruit. The pool is small but clean and there are sunbeds availible also on the beach. The beachtowels are used for severall days and we mentioned they did not clean them. Hikkaduwa beach is borring, the only nice thing is the turtle coming at the beach (close at hikka tranz hotel)