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Heritance Kandalama

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Heritance Kandalama
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3,109 Reviews from our TripAdvisor Community

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Showing 2,632: English reviews
Zurich, Switzerland
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed yesterday NEW

Dambulla is a great hub for exploring the cultural triangle of Sri Lanka. The hotel is located a bit out of town next to a beautiful lake. Designed by Geoffrey Bawa it is an architectural highlight which at first glance will not be recognized as a hotel when you approach the location. Service is good, food as well. The nicely... More 

Helpful?
Thank Joerg S
Level Contributor
4 reviews
3 hotel reviews
Reviewed 2 days ago NEW via mobile

Before visiting this hotel I had received some good feedback from a close friend of mine. The welcome was warm, although we had builders at the front of the hotel staring as we walked passed them, but that can happen anywhere. We were then took out to the extended balcony while they checked us in, we received a free soft... More 

Helpful?
Thank Gavin B
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

It was the most amazing experience ever. Quite nights with amazing food and the food and the spread was the most amazing in any hotel in the Asian region. The whole experience was exceptionally awesome and the service was outstanding, the waiters and the hotel staff were highly trained and very polite and the infinity pool was out of this... More 

Helpful?
Thank Aaishah S
Basingstoke
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 days ago NEW

So this hotel was our first stop of five when touring Sri Lanka for our honeymoon. We had a great two nights here. The room was the largest we had, we had an upgrade to a Jacquzzi bath with views over the lake. A few nice touches were so complimentary chocolates, fruit bowl, cake for my wife's birthday etc. Every... More 

Helpful?
Thank Stuberto
Portsmouth, United Kingdom
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 days ago NEW

Spent a couple of nights here while travelling around Sri Lanka and it is a fantastic hotel set in the middle of the forest overlooking the Lake. The hotel is 1k long and was fun to explore with 3 pools and roof top gardens, the infinity pool was great with wonderful views over the lake. The rooms are lovely, very... More 

Helpful?
Thank Simon H
Dubai, United Arab Emirates
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 days ago NEW

Location wise is perfect, especially if you appreciate the nature. The room was quite old and the maintenance was not done properly. You will not be able to enjoy the view from the balcony as monkeys are always here to join you in search for food and some of them can be aggressive. The food at the buffet was well... More 

Helpful?
Thank RAYAN2509
Nipuni S, Manager at Heritance Kandalama, responded to this review

Dear Valued Guest, Thank you very much for keeping trust on Heritance Kandalama as your holiday destination. Many thanks for sharing your experience on TripAdvisor as well. Please visit us again and we assure that you will experience superior services and surprises throughout your stay. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama More 

Kannur, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW

You can feel Bawa in every corner of the place, every nook of the place..Its just so wonderful...being among the bats, the monkeys, the deers and the elephants...the view from the pool reminded me of England

Helpful?
Thank Praveen C
Nipuni S, Manager at Heritance Kandalama, responded to this review

Dear Valued Guest, Thank you very much for keeping trust on Heritance Kandalama as your holiday destination. We are pleased to receive your most encouraging endorsements and thank you for the generous recommendation given. Please visit us again and we assure that you will experience some more superior services and surprises throughout your stay. Yours Sincerely, Priyan Wijeratne, General Manager,... More 

London, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

This hotel is part of the Aitken Spence chain and you won't be disappointed. It is one kilometre long built into the rock face over looking the lake. Monkeys and birds are in abundance. There is a nice jungley feel about it. The rooms have nice views,are spacious with all amenities. I recommend the Dambulla wing which is close to... More 

Helpful?
Thank Jackie T
Nipuni S, Manager at Heritance Kandalama, responded to this review

Dear Valued Guest, We are inspired by the most encouraging review placed by you ! Thank you very much for lovely recommendations on Heritance Kandalama as a wonderful destination. Please visit us again for a stay and we assure that you will experience superior services and surprises throughout your stay. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama More 

Colombo, Sri Lanka
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

we stayed here for 2 days for FB basis. from the arrival we experienced this unprofessional service from the staff. we received a poor welcome which was not experienced in other Heritance hotels we have visited. Room is not well prepared and we had to inquire about bathrobes, slippers and toiletries. we gathered that restaurant staff also not acting in... More 

Helpful?
Thank Gihan85
Sri Lanka
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

We stayed here fb basis in a delux room during the weekend and it was not so crowded since still its off season.. This place is amazingly designed ..hats off to j. Bava. From the moment stepping into the hotel it steals hearts of nature lovers..lush greenery is everywhere..welcoming smiles are everywhere...i felt like stepping into a jungle and did... More 

Helpful?
Thank Rajitha H
Nipuni S, Manager at Heritance Kandalama, responded to this review

Dear Valued Guest, Thank you very much for keeping trust on Heritance Kandalama as your holiday destination. Many thanks for sharing your experience on TripAdvisor as well. We are pleased to see that you have received excellent service throughout your stay. Please visit us again and we assure that you will experience superior services and surprises throughout your stay. Yours... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Heritance Kandalama is shaped like the outspread wings of a bird, following the line of the cliff from which it seems to emerge. The hotel is a staggering 1km from end to end, and rises up seven floors, yet appears to be a perfectly natural extension of the mountainside. The flat roof and timber pillars support a screen of vegetation that attracts local wildlife. The abundance of real-life animals around the hotel is complemented by wonderful large-scale sculptures within it. A metal owl is suspended outside the main restaurant; wooden elephants inhabit the lounge; a stone cobra uncoils along the terrace overlooking the infinity pool. However, while focusing on highlighting its enchanting natural surroundings, our luxury resort in Sri Lanka gives priority to providing its guests with the finest comforts and service. ... more   less 

Additional Information about Heritance Kandalama

Address: | PO Box 11, Dambulla, Sri Lanka
Location: Sri Lanka > Central Province > Dambulla
Price Range: $191 - $505 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Heritance Kandalama 5*
Number of rooms: 152
Reservation Options:
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Also Known As:
Kandalama Hotel Sri Lanka
Hotel Heritance Kandalama
Heritance Kandalama Dambulla
Kandalama Hotel Dambulla
Hotel Style:
#1 Spa Hotel in Dambulla
#1 Romantic Hotel in Dambulla
#1 Family Hotel in Dambulla
#1 Luxury Hotel in Dambulla
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Questions & Answers

Here's what travelers have asked, with answers from Heritance Kandalama staff and other travelers.
25 questions
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Questions? Get answers from Heritance Kandalama staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Panoramic view rooms on 6th and 7th floor.”
 of 5 bubbles JoergS495, yesterday | Read review
“ask for a higher level”
 of 5 bubbles RAYAN2509, 3 days ago | Read review
“rooms facing the plains”
 of 5 bubbles 145praveenc, 4 days ago | Read review
“5th floor is quiet and had a generous view of the lake...must check out the traditional items at kanchan lounge if you are a foreigner..”
 of 5 bubbles rajithah2015, 6 days ago | Read review
“I like the Sigiriya wing the best, but make sure you get the royal suite if you can, worth a stay.”
 of 5 bubbles shanelle182, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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