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Grand Hotel Tornik

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Traveler (147)
Room & Suite (31)
Pool & Beach (27)

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About

#5 of 16 hotels in Zlatibor
Location
4.3
Cleanliness
4.6
Service
4.1
Value
4.2
See why so many travelers make Grand Hotel Tornik their hotel of choice when visiting Zlatibor. Providing an ideal mix of value, comfort and convenience, it offers a luxury setting with an array of amenities designed for travelers like you. Guests have access to room service while staying at Grand Hotel Tornik. In addition, Grand Hotel Tornik offers a pool and an on-site restaurant, which will help make your Zlatibor trip additionally gratifying. And, as an added convenience, there is free parking available to guests. If you’re looking for things to do, you can check out Gostilje Waterfall, which is a popular waterfall amongst tourists. We’re sure you’ll enjoy your stay at Grand Hotel Tornik as you experience all of the things Zlatibor has to offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Billiards
Waterslide
Books, DVDs, music for children
Parking
Wifi
Hot tub
Indoor pool
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Snack bar
Poolside bar
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Facial treatments
Full body massage
Massage
Baggage storage
Concierge
Shops
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Room service
Safe
Minibar
Electric kettle
Cable / satellite TV
Walk-in shower
Seating area
Telephone
Wardrobe / closet
Bottled water
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Business
Languages Spoken
English, Russian, Bosnian, Croatian and 1 more

Location

Alekse Popovica BB, Zlatibor 31315 Serbia
Name/address in local language
Grand Hotel Tornik
119Reviews6Q+A11Room tips
Traveler rating
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Daka wrote a review Jan 2024
1 contribution
The waiter made me CRY!!! And MANAGER does not care about guests!!! So, we were external guests but we were every day hanging out in Spa and Loby bar. All the time we had the same waiter who was very nice and polite. The last day I was alone at loby bar, sitting and ordering all the time. The shift changed around 13-14h and the rude waiter came. I was ordering cocktails after food all the time. The 2nd shift waiter was very rude, without basic manners. He didn’t even want to say “here you go”/“what can I get you”, or whatever a waiter normally says... If he could, he would throw the drink on the table. I was all the time polite and trying to “soft” him by saying “thank you very much” and all the time I was showing him I appreciate his work. He had a very bad attitude and made me feel unwelcome. So when I ordered pizza for the second time and it arrived, I said in the most polite way possible “Thank you so very much sir” and he gave me terrible look and just said “HM!” (which felt like he would spit on me if he could) and walked away like I pissed him off. Considering I was already feeling like sh*t because of him and after this angry and rude “hm” on my thank you, I just started crying, I couldn’t stop it. My boyfriend came at that moment and when he saw me crying and I told him why he stormed to reception to ask for a manager. He got a response that manager is not here (on Monday, really?) and like hotel doesn’t have anyone in charge for the shift??. They took his number though, said they will call him and of course- noone called! I read on google reviews that Manager in this hotel does not care about guests and it seems it is true!!! We wanted to stay at this hotel next time, but I am not coming back never ever after this!!! Oh yes, the waiter came after everything and ironically said : “do you want somthing more perhaps??” We just said “No, thank you” and left. P. S. Spa is nothing special, paid 100eur per night, it is not worth the price. Piña colada and pizza are excellent btw.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Scott M wrote a review Oct 2022
30 contributions17 helpful votes
Nice terrace but understaffed. 2 waiters serving about 100 people, but that's not a real problem. My Serbian is a bit rusty and I really tried to order properly, but I ended up with the maybe-you-shouldn't-come-back level of 'service'. Whatever. I got the message.
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Date of stay: October 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A Hoteli, Other at Grand Hotel Tornik
Responded Nov 4, 2022
Dear Mr. Scott, Thank you for your kind review. We apologize for the inconvenience you had with some of our staff. Rest assured that your kind remarks will be immediately forwarded to the GM. We certainly hope that we will have a chance to host you again and show you improvement we have made. Best regards, Grand&Sky Hotel Tornik
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sinishas wrote a review Oct 2022
Belgrade, Serbia119 contributions31 helpful votes
Our stay in the hotel was very pleasant, the staff was polite and kind, they were always helpfull. Especially because we came with our 5years old kid. We want to express our greatest gratitude to this wonderful Radica Teodora who befriended our little boy, sending greetings to her , see'ya all next year !
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Date of stay: October 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A Hoteli, Other at Grand Hotel Tornik
Responded Nov 4, 2022
Dear Sinisha, Many thanks for a kind review. We are glad that you enjoyed your stay with us. Thank you for your feedback and we hope we can see you again in the near future. Kind regards, Grand&Sky Hotel Tornik
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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daliborz816 wrote a review Jul 2022
Nacka, Sweden2 contributions2 helpful votes
Zlatibor is absolutely wonderful and should be visited! The nature and surroundings are breathtaking. The hotel at first glance is magnificent! You have an old section (it’s not old at all but that’s what they call it) and a new section. We lived in the new section and it was stunning! Five stars without a doubt. To the more less pleasurable things. The service is not what you expect from a five star hotel, when we checked in we didn’t get received like a five star hotel should receive you. One example no one helped with our luggage, not a big deal but still. Every time you pass the front desk they don’t great you because either they are on their phone or talking to each other. These are minor things but still it doesn’t give a good feeling, more like you are in their way. The biggest downside was dinner and service during dinner. Dinner was a buffe with everything over cocked and saggy. We didn’t even know where to get some water, it took us 20 minutes to get a waiter to take our order for wine and beer, in other words they were understaffed. Should you stay at the hotel? Yes without a doubt, don’t be afraid to complain about the service as they should be very aware off it.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from A Hoteli, Other at Grand Hotel Tornik
Responded Jul 18, 2022
Dear Dalibor, Thank you for writing a review about our property. We apologize for the inconvenience. Your feedback has been shared with the relevant department manager and will be used in next staff meeting. It will be our pleasure to host you again and show you the improvements we have made. Best regards, Grand&Sky Hotel Tornik
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Venky63 wrote a review Jun 2022
Mumbai, India25 contributions24 helpful votes
This is a really nice property-new and huge. We loved the breakfast and dinner buffets-big spread and very reasonably priced. When we checked in, it was a warm day and we were taken aback to know the rooms didn't have any air conditioning. It is probably never required most days of the year as its a ski resort. But they quickly arranged for pedestal fans and that made the stay more enjoyable. The spa too is huge and very good.
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Date of stay: May 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A Hoteli, Other at Grand Hotel Tornik
Responded Sep 6, 2022
Dear Venky63, Thank you for your kind review. We are excited to read that you completely enjoyed your experience with us. It will be our honour to host you again, soon. Best regards, Grand&Sky Hotel Tornik
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ervin S wrote a review Feb 2022
Novi Sad, Serbia9 contributions2 helpful votes
First of all the hotel was really crowded and this could be partly a reason for bad things we experienced. Also have to emphasize that the personnel was really kind and helpful. The issue it seems comes from a level above. At arrival there were only 3 elevators available. Standing with a little kind in the front of it for 10 minutes or more is not really feasible. The heating in our room was broken and even though we asked for help and they told us that someone will come to check it, no one appeared the first night. Next day we had to call again, but this time finally someone, a technician appeared but did not fix the issue. We had to call third time too, and they tried to fix it with a heater. See the image. Again with a little kind in the room, heater is a really poor choice. Also I don't know how they expected us to dry our wet things after using the spa? After another call they finally decided to change the room. We have never experienced this kind of issue in a 4 stars hotel. In the second room the heating was good. The internet connection was interrupted every several minutes but I simple did want to go through whole thing again so I just used my cellphones internet for the business meetings I had. We spent 5 nights in the second room, sheets were never changed and once we had to call ask where could we or if someone could empty the trash can. Otherwise as I mentioned the personnel is really kind. Rooms are really nice with a contemporary bathroom part. Delicious breakfast and dinner. Nice spa area. The hotel is really nice. And if you get a room in the south part of the hotel, you can enjoy an amazing landscape view.
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Date of stay: February 2022
Value
Rooms
Service
Room Tip: Avoid room 365. Heating was broken and they tried to fix it with a heater, in 5 a star hotel?
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A Hoteli, Other at Grand Hotel Tornik
Responded Feb 23, 2022
Dear Ervin, Thank you for your kind review. We are sorry to hear that you experienced inconvenience with the heating system and we sincerely apologize. However, we are glad that the issue was solved and another room was available. It is our pleasure to read that you found our staff helpful and kind and that you enjoyed our well-known gastronomic offer. We will continue improving our service and your kind suggestions are highly appreciated. It will be our pleasure to welcome you again at Grand&Sky Hotel Tornik. Kindest regards, Grand&Sky Hotel Tornik
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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minjoni wrote a review Feb 2022
Belgrade, Serbia12 contributions1 helpful vote
First of all - hotel design is awful, and we knew that before coming but that is the least of a problem. Rooms leave the impression of old furniture, like a 3 star hotel, including the bathroom that is poorly built which leaves the impression of untidiness. Food is the worst thing in this hotel, especially when you expect at least 4 star menu. For example, the is not even some basic food like french fries or basic rice or bolognese (that our kids eat), food is extremely traditional - lots of greasy meat, and everything is extremely greasy and looks unhealthy. You would expect to have in a 5 stat hotel some special food for people with health problems (eg. no sugar jam for diabetes). Also the food is not properly marked so you have to ask the waiter about ingredients especially when local food is in place. Spa and wellness is the only 5 star thing in the hotel HOWEVER we were expecting our kids to be in the kids zone (with water slides that we saw on photos) but the kids zone is: extremely loud and scary because there are too many things that splash, combining with the overall dark environment (only one window in the kids zone), so our kids did not want to go in there and we also noticed that this zone is always empty so we believe other kids feel so too. We will never come back nor recommend this hotel to anyone.
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Date of stay: February 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A Hoteli, Other at Grand Hotel Tornik
Responded Feb 17, 2022
Dear minjoni, Thank you for writing a review of our property. We are sorry that we failed to meet your expectations. We always encourage our guests to place their complaints during their stay, so we could try and find the solution, as quickly as we can. In case we can regain your trust, we will be happy to host you again. Best regards, Grand&Sky Hotel Tornik
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LGG7888 wrote a review Jan 2022
Belgrade, Serbia60 contributions25 helpful votes
Nice clean rooms with a lot of space. Cleaning lady's do a gray job. Never been a fan of dinner buffet but this one I really nice with a great selection off great dishes. The SPA center has one section for children with a little aqua land. Everyone from the staff I super friendly. It will take you some time to find your way around the hotel because its huge. The hotel is located 5 min walk from the "city" center. Will definitely stay here if a am coming to Zlaitbor.
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Date of stay: January 2022Trip type: Traveled with family
Room Tip: Do not check in at 15:00 it’s there is huge line that is gone around 16:30.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A Hoteli, Other at Grand Hotel Tornik
Responded Feb 17, 2022
Dear Guest, Thank you so much for your review. We are pleased to hear you enjoyed your stay with us. We are extremely proud of our SPA offer and are glad to hear that you fully enjoyed it. It will be our pleasure to host you again. Kindest regards, Grand&Sky Hotel Tornik
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Edge 34 wrote a review Nov 2021
Zagreb, Croatia172 contributions25 helpful votes
Hotel is very big. Everything is big there. But room was fantastic. Huge and with high level of quality of all furniture. Lunch, breakfast and dinner was fantastic. Very high level of staff help. Bar and restaurant do not work so long on the evening, but maybe is that because of Covid situation. You can leave your room after 10:00 and in room is coffee and tea for free of charge using. Fantastic hotel with fantastic accommodation.
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Date of stay: October 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A Hoteli, Other at Grand Hotel Tornik
Responded Dec 5, 2021
Dear Ivica, Thank you very much for your kind review. We are glad you liked both, our service and facilities. It will be our pleasure to host you again. Best regards, Grand&Sky Hotel Tornik
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LazarevicMarina wrote a review Sep 2021
Novi Sad, Serbia32 contributions3 helpful votes
We went at this hotel for fifth birthday of our son and it was worth it. We had a great time. Our son enjoyed in mini aqua park and loved spending time there. Water in pools was not cold and our son of two years also enjoyed swimming in the pool. Also the playroom was very fun for our kids. Food was good and hotel staff very kind. A little thing that bothered us was that the restaurant where you can order lunch a la carte opens at 14:00 h, and that was a little bit to late for our kids to eat (they usually have lunch earlier) and we went to downtown for lunch. Overall I recommend this hotel and we will surely come to this hotel again
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Date of stay: July 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A Hoteli, Other at Grand Hotel Tornik
Responded Sep 30, 2021
Dear Marina, Thank you for the splendid review. It's fantastic you shared such an excellent experience. We are glad that the entire family enjoyed their holidays. It will be our pleasure to host you again. Kindest regards, Grand Hotel Tornik
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$203 - $205 (Based on Average Rates for a Standard Room)
LOCATION
SerbiaCentral SerbiaZlatibor
NUMBER OF ROOMS
129
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GRAND HOTEL TORNIK - Updated 2024 Prices & Reviews (Zlatibor, Serbia)

Frequently Asked Questions about Grand Hotel Tornik
Which popular attractions are close to Grand Hotel Tornik?
Nearby attractions include Dino Park (0.4 miles) and Mlekara Biljana Krin (0.5 miles).
What are some of the property amenities at Grand Hotel Tornik?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hotel Tornik?
Top room amenities include a minibar, air conditioning, and a fireplace.
What food & drink options are available at Grand Hotel Tornik?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hotel Tornik?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hotel Tornik?
Conveniently located restaurants include Restoran Bakrač, Feniks Slatka Kuca, and Central Zlatibor Gastro Bar.
Are there opportunities to exercise at Grand Hotel Tornik?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Grand Hotel Tornik located near the city center?
Yes, it is 0.7 miles away from the center of Zlatibor.
Does Grand Hotel Tornik offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hotel Tornik?
The staff speaks multiple languages, including English, Russian, Croatian, Serbian, and Bosnian.
Does Grand Hotel Tornik have any great views?
Yes, guests often enjoy the city view available here.