Zlatibor is absolutely wonderful and should be visited! The nature and surroundings are breathtaking. The hotel at first glance is magnificent! You have an old section (it’s not old at all but that’s what they call it) and a new section. We lived in the new section and it was stunning! Five stars without a doubt. To the more less pleasurable things. The service is not what you expect from a five star hotel, when we checked in we didn’t get received like a five star hotel should receive you. One example no one helped with our luggage, not a big deal but still. Every time you pass the front desk they don’t great you because either they are on their phone or talking to each other. These are minor things but still it doesn’t give a good feeling, more like you are in their way. The biggest downside was dinner and service during dinner. Dinner was a buffe with everything over cocked and saggy. We didn’t even know where to get some water, it took us 20 minutes to get a waiter to take our order for wine and beer, in other words they were understaffed. Should you stay at the hotel? Yes without a doubt, don’t be afraid to complain about the service as they should be very aware off it.…
This is a really nice property-new and huge. We loved the breakfast and dinner buffets-big spread and very reasonably priced. When we checked in, it was a warm day and we were taken aback to know the rooms didn't have any air conditioning. It is probably never required most days of the year as its a ski resort. But they quickly arranged for pedestal fans and that made the stay more enjoyable. The spa too is huge and very good.
First of all the hotel was really crowded and this could be partly a reason for bad things we experienced. Also have to emphasize that the personnel was really kind and helpful. The issue it seems comes from a level above. At arrival there were only 3 elevators available. Standing with a little kind in the front of it for 10 minutes or more is not really feasible. The heating in our room was broken and even though we asked for help and they told us that someone will come to check it, no one appeared the first night. Next day we had to call again, but this time finally someone, a technician appeared but did not fix the issue. We had to call third time too, and they tried to fix it with a heater. See the image. Again with a little kind in the room, heater is a really poor choice. Also I don't know how they expected us to dry our wet things after using the spa? After another call they finally decided to change the room. We have never experienced this kind of issue in a 4 stars hotel. In the second room the heating was good. The internet connection was interrupted every several minutes but I simple did want to go through whole thing again so I just used my cellphones internet for the business meetings I had. We spent 5 nights in the second room, sheets were never changed and once we had to call ask where could we or if someone could empty the trash can. Otherwise as I mentioned the personnel is really kind. Rooms are really nice with a contemporary bathroom part. Delicious breakfast and dinner. Nice spa area. The hotel is really nice. And if you get a room in the south part of the hotel, you can enjoy an amazing landscape view.…
First of all - hotel design is awful, and we knew that before coming but that is the least of a problem. Rooms leave the impression of old furniture, like a 3 star hotel, including the bathroom that is poorly built which leaves the impression of untidiness. Food is the worst thing in this hotel, especially when you expect at least 4 star menu. For example, the is not even some basic food like french fries or basic rice or bolognese (that our kids eat), food is extremely traditional - lots of greasy meat, and everything is extremely greasy and looks unhealthy. You would expect to have in a 5 stat hotel some special food for people with health problems (eg. no sugar jam for diabetes). Also the food is not properly marked so you have to ask the waiter about ingredients especially when local food is in place. Spa and wellness is the only 5 star thing in the hotel HOWEVER we were expecting our kids to be in the kids zone (with water slides that we saw on photos) but the kids zone is: extremely loud and scary because there are too many things that splash, combining with the overall dark environment (only one window in the kids zone), so our kids did not want to go in there and we also noticed that this zone is always empty so we believe other kids feel so too. We will never come back nor recommend this hotel to anyone.…
Nice clean rooms with a lot of space. Cleaning lady's do a gray job. Never been a fan of dinner buffet but this one I really nice with a great selection off great dishes. The SPA center has one section for children with a little aqua land. Everyone from the staff I super friendly. It will take you some time to find your way around the hotel because its huge. The hotel is located 5 min walk from the "city" center. Will definitely stay here if a am coming to Zlaitbor.
Hotel is very big. Everything is big there. But room was fantastic. Huge and with high level of quality of all furniture. Lunch, breakfast and dinner was fantastic. Very high level of staff help. Bar and restaurant do not work so long on the evening, but maybe is that because of Covid situation. You can leave your room after 10:00 and in room is coffee and tea for free of charge using. Fantastic hotel with fantastic accommodation.
We went at this hotel for fifth birthday of our son and it was worth it. We had a great time. Our son enjoyed in mini aqua park and loved spending time there. Water in pools was not cold and our son of two years also enjoyed swimming in the pool. Also the playroom was very fun for our kids. Food was good and hotel staff very kind. A little thing that bothered us was that the restaurant where you can order lunch a la carte opens at 14:00 h, and that was a little bit to late for our kids to eat (they usually have lunch earlier) and we went to downtown for lunch. Overall I recommend this hotel and we will surely come to this hotel again
Lobby is spacious and luxurious. Reception staff is great! Dinner is very 3* rate, not a 5* hotel, same as breakfast. Hotel spa is nothing special, sauna area is very nice. No outdoor swimming pool. We got room in sky part of hotel, modern design without caffe machine, just kettle. Bathroom supplies like shower gel etc in 5* hotel can’t be so basic, no name (want use word cheap). Bed is very soft for our taste. Terase is very nice, but not enough staff. Also in 5* hotel, tea just in glass cup, without tea pot is unacceptable. 5* hotel if you like marble and travertino, but if you search for 5* service - sorry but not this hotel! Big plus for reception desk!
Everything in this hotel is wonderful: rooms (in Sky part), food, staff, lobby bar, pools. One of the nicest hotels in Serbia. Dont miss a stay in this hotel, it is worth every money. We satyed 2 nights on the way and back from the see side. We went half board. Perfect stay.
This is supposed to be a 5 star hotel, however it is more like a 3 star. We had a junior suite with Luke warm water. When we went to talk to reception they said the whole hotel is like that nothing we can do. The bold guy at reception has an awful attitude and was so rude. The room smell and look very old. They didn't even have a manager on site. Definitely will not be coming back. It actually ruined my vacation