I stayed in a 4* suite. The hotel's advantages: the room is not large, but beautiful, newly renovated, and the light illumination creates coziness. All electricity is displayed on 1 touch screen, very convenient, by the way, with sockets too - there are enough of them. The Wi-Fi in the room is of high quality. The bed is clean, new, cleaned, towels were changed daily. The hair dryer and refrigerator worked. Nice view terrace with a table where it's nice to sit in the evening. The hotel area is large, although it is open to tourists from other hotels, but it did not bother. Well-groomed lawns, the landscape in combination with white and blue houses looks very harmonious. There is a playground, a swimming pool (separate for 3*, 4*). The breakfast assortment is quite good, fruits and vegetables for breakfast and dinner, which were always fresh. And now about the shortcomings, there are many of them: Check-in: we arrived early, asked about early check-in for an additional fee - the answer was immediately "this is not possible". Booking.com says that check-in should be from 12.00. For some reason, we were told that check-in starts at 13.00. At 12.40, there was already a huge line at the reception, but the employees did not pay attention to people. We started checking in at 13.15 - an interesting situation: the receptionists passed us by, not paying attention, even though we and other people were the first to stand right in front of them. And for some reason, the receptionists selectively chose tourists from the queue to be checked in. It's understandable when a pregnant girl is in front, but not when it comes to non-pregnant men and other people. When we looked closely, the people who were served "without a queue" had local passports. They started serving us only after we were outraged. When we remarked on the out-of-order service, the employee (a man, usually sitting in a glass office) said something like "we don't have a queue here"). In the lobby of the hotel there are 2 reception desks for 3* and 4*, but there was only one working for all of them, so there were queues. If you need help, ask a question, or have any issues with the service, you won't be able to call the reception from your room. That is, you have to walk to the reception with any question, despite the fact that the hotel's territory is very large. Judging by the situations that happened to us, I conclude that the hotel staff does not care about the guest: When I checked in, I found my safe locked, so I went to the reception. There was a huge line of tourists waiting to check in, and one receptionist (who usually wears a blue scarf) stood alone. I approached her, politely asked if I could address her with a problem, and explained the situation. In response, I heard "get in line!". This is despite the fact that all this lady had to do was ask for my room number and invite the master... It was hard to stand in another queue after 2 days of travel, so the next day I went to the reception again with the same request - another lady took the order and said that the master would come in 15 minutes. I waited for almost 2 hours - no one came. I couldn't ask if he would come, because I had to run to the reception again. At the time of eviction, the safe was not opened for me. By the way, many of those we met at this hotel had a similar problem. There are also illustrative cases: - the lock in my room broke - the door opened but could not close. To order a repair... I had to gather my valuables and run back to the reception (because it was the only way to communicate!), while my room remained open. The master came in 45 minutes. - I accidentally pulled the "SOS" button in the shower and saw the sign flickering and the signal glowing. I thought someone would come running, and I would apologize for disturbing people in vain. But the sign flickered day and night, and only the next day, it seems, the maid turned it off. The conclusion is that if a person is really sick and uses this service, no one will come to their aid anyway. So why is that button there at all? Check-out: because the phone does not work and there is no contact with the hotel staff, people carry their luggage to the reception themselves when checking out! Check-out in this hotel is not at 12:00, as in most hotels, but at 10:00 - of course, everything is for the convenience of the hotel staff. At 9-10 am you'll see a crowd of tourists carrying heavy bags (it's the first time I've seen this). In addition, on this huge territory, I did not find any changing rooms, showers or toilets that could be used by tourists waiting for check-in/departure, as in Turkey. There is only 1 toilet with 2 stalls at the reception. Therefore, the plans to spend the last day by the sea did not take place, but I had time to write this review. On the very first day, I mentioned the need for a late check-out for an additional fee. I explained that I had to travel about 40 hours by bus, asked for at least a simple room until 3 p.m. (shower, rest before the trip) - they said to come the day before. I came and got the answer "It's not possible!" (I understand that this is the receptionist's favorite word). I asked if I could talk to the manager and was told to come at 23.00. I came, the manager was not there. I would like to note that the receptionist listened and tried to help, called, as I understood, someone from the management. But I heard again "It's not possible". If the hotel had a person-centered policy, there would have been a room for sure - the hotel is huge. But you have to look for it, so it's easier for them to say "It's not possible." Restaurant. Dinner is almost the same every day. But even worse is the fact that there is only water for dinner. When I booked the hotel, I thought I could buy drinks for money. Because in other hotels I've stayed in, drinks were not included, waiters came and took orders for tea, coffee, juices, and alcohol for money. Unfortunately, I did not see such a service here. The tables on the street side were always dirty - some tourists ate, their plates were cleaned up, but the tables were not wiped. Stains, crumbs... everything goes to the next tourist. A couple of times during the whole time I saw a girl rubbing something with a rag. "Reusable" plastic table napkins are also dirty and stained. I'm not sure if they are washed after tourists. In addition, on the street side, even in the morning, they do not object to smoking. Maybe it's a plus for someone, but I didn't like having breakfast in the smoke. On the 3rd day of dinners with almost the same food with a glass of water on dirty tables, I could not stand it and started going to dine in restaurants on the waterfront. To summarize: when I was choosing this hotel and saw bad reviews, I thought "it will be okay, there is the sea, it's fine to live where you are, it must be very picky people who wrote." But in reality, these runs to the reception, the unwillingness of employees to resolve issues, dirty tables in the restaurant, and staff with a "I'm the boss" expression really spoil the mood. All the situations I described in any other hotel would have been solved by 1 phone call, and they would have apologized for the fact that the tourist spends his vacation time solving the hotel's domestic problems. And it would not even be remembered! Not this "sovietness" where you have to humiliate yourself and beg the staff to do their job. In reality, I had only 5 days of rest out of 7 because of their "It's not possible". Therefore, I will not choose this hotel for sure the second time. Recommendations for those tourists who will go here: - take at least a small lock for your luggage bag - maybe it will be your safe, because the safe was a big problem; - as for communication with the reception, in case of any problems, immediately contact your tour operator - it helps; - be sure to take slippers for the shower - the "bottom" of the shower is made flush with the floor, water often flows, the tile or marble floor is quite cold; - Given the lack of opportunity to buy tea or coffee (except for the bar at the reception), a small kettle and tea/coffee will be useful. For hotel management: People come to you from other countries, they invest in your hotel, you are obliged to treat those who come in such a way that everyone feels like an expensive and important guest! Replace the phrase "It's not possible" with "We'll try to solve your problem" and try to really solve it! People go to a hotel for service, people rent an apartment for a nice room! If you don't know what service should be like, I recommend visiting hotels in Turkey, for example. Where from the first minute you feel a sense of celebration and vacation - the staff smiles, all issues are resolved, even those that the hotel is not obliged to solve. And here, even the hotel's problems, such as a broken safe, become the tourist's problems! Or I also recommend that your management spend a week, preferably a vacation, eating the same food on a dirty table with water! You probably wouldn't want to do that, but why do you offer it to tourists? If you don't rebuild your system of "how to send a tourist", which is not Soviet, you will lose customers. New hotels are being built nearby, and people will go there. …
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.