Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
SUMAQ - Sumaq Machu Picchu Hotel is a family hotel with ample experience in the luxury hospitality business in the country. Experience that makes Sumaq a hotel dedicated entirely to its guests. In addition to its exclusive service, it offers a privileged location in the Machu Picchu historic sanctuary, on the banks of the Vilcanota River near the main tourist attractions. The Aguas Calientes train station is just a ten-minute walk away, and we provide bus service from the door of the hotel to and from Machu Picchu for our guests. Highlights: •Privileged location: Staying at Sumaq means enjoying Machu Picchu’s most beautiful landscapes, where you will find lush vegetation, enormous mountains, valleys, the Vilcanota River, a waterfall and ancient trails. •Creative cuisine: Enjoy our exclusive haute cuisine that features traditional Peruvian dishes prepared with exotic ingredients from southern Peru. •Passion for service: Our staff is the main element that gives Sumaq a warm and friendly atmosphere, with attention to your needs. •Co-existence with the local culture: Immerse yourself in the outdoor activities prepared especially for you, in which you will experience the authentic traditions of our neighboring communities. •Support for sustainability: Sumaq guides its staff and guests in its mission to protect the environment and the social setting. Our sustainable practices have been verified by the Rainforest Alliance.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Luxury
Languages Spoken
English, Spanish, Portuguese
Location
Av. Hermanos Ayar Mz 1 Lote 3, Aguas Calientes, Machu Picchu 08681 Peru
Name/address in local language
SUMAQ Machu Picchu Hotel
4.5 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled beside a river, SUMAQ Machu Picchu Hotel garners high marks for its cleanliness, with numerous travelers commending the pristine conditions. The staff's warm and efficient service is another highlight, ensuring a stay that's as welcoming as it is well-managed. While opinions vary on the hotel's value due to pricing concerns, the location is widely celebrated for its serene yet convenient setting.
Guests are particularly enchanted by the charming atmosphere of the spacious rooms, which boast comfortable beds and breathtaking views. However, some guests suggest the rooms could benefit from better soundproofing and air conditioning.
Location
Picturesque
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
We booked this hotel for our visit to Aguas Calientes and the Machu Picchu area. We booked all of the transportation, train and Tours to Machu Picchu directly with Ana at the hotel. She made this process very easy. As soon as we arrived to Cusco, our driver was waiting with our name on a sign. We booked a sacred valley tour with the hotel as there were many sites on the way to the train station. We ask the tour Guide to stop in a few extra places, and they accommodate us. When we arrive to the train station everything was in order with our train tickets through the hotel we booked the scenic car and has an enjoyable train ride to Aguas Calientes. Upon arrival to the train station and the hotel representatives were there waiting for us to help take our luggage down to the hotel. At check-in they upgraded us from a queen room to a Riverview king room. We had room service the first night as we have been traveling all day and the food was very good we had breakfast included with our package so we ate breakfast in the hotel every morning it was very good the concierge is at the hotel what was going on with our services and tours and he also suggested a few other sites to see in the area which we did. Luis was always checking with us and making sure that we knew what was going on with our services and tours and he also suggested a few other sites to see in the area which we did. The two are we booked with a hotel for Machu Picchu came with a private God who came and met with us the night before and explained everything that was going to happen the next day. The trip to Machu Picchu was amazing having a guy telling us all of all the history and information about the historic site was great. We had dinner at a restaurant recommended by the hotel called full house and it was very good. We also had dinner in the restaurant at the hotel many nights and the food was amazing definitely try the llama! We also utilize the spa services we got foot rubs and massages and they were very relaxing and well needed after a long day hiking in Machu Picchu. The hotel even surprised us with a complimentary lunch one day for no particular reason. Random acts of kindness! The check out was very easy and they helped get our luggage back to the train station and saw us off with smiles. This hotel and the staff are amazing and we recommend it highly!
Read more
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sumaq Hotel PerĂş, Director General at SUMAQ Machu Picchu Hotel
Responded Nov 11, 2024
Dear Matthew, Thank you for sharing your wonderful experience at our hotel. We're so glad to hear that everything—from transportation to your stay and tours—went smoothly and that Ana and the team could make it all easy for you. It’s great that you enjoyed the Sacred Valley tour, and we’re happy to know our guide could accommodate extra stops. We're also delighted that you liked the room upgrade, the breakfasts, and the room service. Luis and our concierge team are thrilled to have been able to assist you and make your stay memorable with helpful recommendations and personalized service. It’s fantastic that the private guide enhanced your experience at Machu Picchu with insights into its rich history. We’re so glad you enjoyed both the local restaurant recommendations and our own in-house dishes (especially the llama). The spa treatments are indeed perfect for unwinding after a long day, and it’s wonderful that they provided the relaxation you needed. Thank you for mentioning the surprise lunch and our staff’s attention at check-out. We love going the extra mile to make our guests feel welcome. Your high recommendation means a lot to us, and we hope to welcome you back on a future visit. Warm regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic hotel! Since we arrived there, we felt the warmth, kindness and respect of the staff, they were very attentive to our needs. We were welcomed with a refreshing, sweet drink. The bedroom, with a magic view of the Machu Picchu mountain and the Vilcanota river, was absolutely confortable and warm, with clean and soft beds and pillows. The decorations were also very creative, showing the elegance and mystique of Machu Picchu and Cusco. The bathroom was spacious, with a shower and a jacuzzi. We found drinkable water, cups and an electric kettle with a variety of filtering teas of the region and others. The breakfast buffet had a variety of delicious foods for everyone’s tastes. And our lunch consisted of a six-course meal, every dish was unique, they were all so colorful and delicious. A well deserved 5-star hotel, highly recommended!
Read more
Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sumaq Hotel PerĂş, General Manager at SUMAQ Machu Picchu Hotel
Responded Aug 3, 2023
Dear guest, On behalf of the Sumaq Machu Picchu hotel family, we thank you for your preference and your excellent review of your stay in our hotel. We are happy to know the details of your Sumaq Experience. Also thank you for mentioning in your review the lovely dining experience with the tasting menu of six course with wine pairing.. We hope to receive you again soon. Warm regards.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Wonderful experience - you can tell a good hotel by its bed sheets and quality of the towels. But this hotel was on another level. The room was spacious, the bed sheets soft and comfortable. The view of the mountains were breathtaking. The bath towels were plush and they had 4 bath towels which is great because usually only get 2 and I have long hair, so it was nice to get fully dry. This hotel was included in our Globus Independent tour and it also included dinner. I felt like my dinner was part of Masterchef because it was delicious and very elegantly presented. Well Done.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Â The rooms face the mountains, but this is also right beside the road where the buses take you to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sumaq Hotel PerĂş, General Manager at SUMAQ Machu Picchu Hotel
Responded Sep 11, 2023
Dear Judy, On behalf of the Sumaq Machu Picchu Hotel family, we thank you for your preference and your rating after your stay with us. Thank you very much for letting us know that you liked the details we have in the service and in the hotel facilities such as the set of towels, pillows and bedding so that you feel the greatest comfort. We also appreciate letting us know that you enjoyed the dinner that we included in our half-board reservations, which include breakfast and dinner a la carte. We hope to receive you again soon. Kind regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at SUMAQ Machu Picchu Hotel for one night during a month-long journey through South America (@wolfestreettravel on Instagram and wolfestreettravel.com). Definitely one of the nicer hotels in Aguas Calientes / Machu Picchu Pueblo, but significantly overpriced, in our view. Nice hotel fit and finish, but felt way more like an institutional, 3* to 4* European hotel instead of a 5* hotel. Not a lot of character and the SUMAQ Machu Picchu caters primarily to tour groups, hence dinner being included in the price. We needed to have dinner before or after a big group's dinner, because they took up most of the dining room. Not a problem, really, but just a data point on the outsize role that tour groups play in the hotel's business.
Breakfast was among the least impressive we encountered on our trip, and was consistent with the 3* to 4* feel of the hotel - definitely not what we expected for the price of the hotel. Limited selection, none of the baked goods seemed particularly fresh, and no one asked for an espresso / latte order, which is the standard for a hotel at this price - you were just stuck with brewed coffee in carafes on the buffet table.
Service was spectacular, though, and we were checked in early, which we very much appreciated.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
With a privileged location facing the Vilcanota River, the Sumaq is one of the best hotels in Aguas Calientes. The restaurant has a delicious and varied proposal. The rooms are spacious, well-lit, clean, well decorated, and the beds are very comfortable. All the staff treated us with extreme kindness and we very much enjoyed our short time there. Special mention to Jhaylin at reception and to the bartender Erick and chef Julio Cesar, who made us a very interesting and enjoyable pisco sour and ceviche class. I will definitely return and stay more days.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The concern of all the staff for guests is not something you see every day, they worry about everything from waiting for you when you get off the train to withdraw a first room attention with extraordinary view very good and beautiful wait for you to get off the train to take your luggage to the hotel to get as light as possible to Machu Pichu or be weightless, when you return they receive with warm flavored towels to dry the sweat of the walk, a glass of Jamaican water for thirst, they welcome you as king. The comfortable rooms with a view of the river and the extraordinary mountain. If you go out to the baths they provide you with towels. The breakfast very varied and exquisite, in general the meals all very delicious. Its staff a 10 attentive, warm guide you in everything.... Very but very well
Read more
Automatically translated
Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: Pasa un tren por atrás del hotel pero no es un impedimento de descansar porque no pasa a cada...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just had an amazing private dinner for two at the hotel. The meal was a six course dinner in a beautiful private room complete with wine pairings. From the moment we entered the hotel the service was excellent. Instead of standing at the counter to register, we were invited to sit down in the reception area and were provided with a welcome drink while they completed the registration process.
Francisco was our waiter for our dinner and he was very friendly and attentive. This is definitely the best way to finish a day of touring Machu Picchu!
We visited on March 21, 2023 and they only had three rooms occupied since other tourist had cancelled due to fears about protests and flooding in Peru. Please don’t let these fears prevent you from traveling to Machu Picchu! There protests are over and there isn’t any flooding in this area. The local people are very welcoming and friendly and there was never a moment when we had any concern for our safety.
Read more
Date of stay: March 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sumaq Hotel PerĂş, Director General at SUMAQ Machu Picchu Hotel
Responded Mar 24, 2023
Dear William Thank you very much for your words and for allowing us to be part of your pleasant stay at Sumaq Machu Picchu Hotel. We are very grateful for your comment and for encouraging travelers to come to Peru. Our world wonder Machu Picchu is open and has a lot to offer with its charms and mysteries. Again thank you for your words and hope you can come back very soon. Warm regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1) Inca style hotel design 2) All you need is nothing too much 3) Excellent service 4) Great dinners and bar 5) The hotel is away from the bustle - at the end of a small town 6) Everything from delivery of suitcases, to breakfast is perfectly organized
Read more
Automatically translated
Date of stay: February 2025Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent hotel! The hotel super nice rooms very comfortable the views very nice! The service of the excellent staff of restaurant bar room reception, all without doubt super attention the manager welcomes you and at the end before you go asks you pros and cons of the stay to improve! The food from your delicious restaurant!!! The only recommendation would be to put mosquito nets in the rooms as these do not have air conditioning and if it suddenly gives hot because opening the window is also not option for mosquitoes, outside of that toooodo excellent service drinks all delicious food!
Read more
Automatically translated
Date of stay: September 2024Trip type: Traveled as a couple
Room Tip:Â Llevar repelente la ciudad cuenta con mucho mosquito
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good hotel and location, good service, food, staff and amenities. Beautiful river view, didn't hear the buses or the trains. Large, relaxing luxury room. Nothing was too much trouble. Our bags collected from the station on arrival, so we could catch the bus to machu piccchu and delivered to the station on departure so we could have a comfortable explore of the town and lunch. Loved the free cookery demo. Pisco sours and cheviche.
Read more
Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sumaq Hotel PerĂş, Director General at SUMAQ Machu Picchu Hotel
Responded May 23, 2022
Dear guest, Thank you for choosing Sumaq during your stay in Machu Picchu. Regarding your comment, thank you again for your kindly words about the staff and our good service. We feel very happy about your experience with us during your stay. We hope that later on you will be able to return and stay with us at Sumaq. Warm regards.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi,
We had to address the exact same question when planning our trip earlier this year. Our plan originally was to travel by train from Sacred Valley to Aguas Calientes, then from Aguas Calients to Cusco.
The brief answer is no, you're not allowed to bring suitcases if you're staying overnight in Aguas Calientes. (We also stayed at the Sumaq.) Here's the response we received from PeruRail:
"Dear Mr. Kevin,
We appreciate your communication and for choosing Perurail.
Taking into account our terms and conditions, the TRAVEL TICKET allows you to transport one hand luggage (01 suitcase or 01 backpack per person), with a maximum size of 62 inches / 157 cm (height + length + width); and a maximum weight of 08 kg / 17.6 lb in total, since we have limited luggage space.
After reviewing your case, and considering that your luggage exceeds the established limits, we offer you the alternative of purchasing an additional ticket with a 50% discount for each extra luggage you wish to take with you. This payment can be made at any of our points of sale in Cusco and/or Ollantaytambo.
The cost of the additional ticket per bag will be 50% of the regular fare for both the round trip and the return trip. It is important to note that this amount may vary because our rates are dynamic. We appreciate your understanding.
If you have any additional questions, please do not hesitate to contact us.
Sincerely,
JHON TTITO LARA
Servicio al Pasajero/Customer Service."
Based on this - which we thought was more hassle than it was worth - we altered our plans, and bookended our trip to Aguas Calientesd with stays in the Sacred Valley. As a result, we just checked our luggage at our hotel in the Sacred Valley, and brought backpacks with a change of clothes to Aguas Calientes.
Not sure what your travel style is, btw, but 3 days may be too many in Aguas Calientes. 1 was more than enough for us - it's just a tourist base (emphasis on tourist) for Machu Picchu with little else to offer. We visited Machu Piccu twice with a 1-night stay - once the afternoon we arrived (we were the absolute last to leave, too), and then again the next morning.
Check out the April 2024 post at wolfestreettravel for more.
You also can respond with additional questions - happy to help
Kevin
They do not have air condition but they will provide you with a standing fan if needed. They believe in being “green” to help with the environment. We thought we would have a problem as well but it ended up being really fine as we were next to mountains so it was pretty cool. Also we didn’t even open the windows because they told us the mosquitoes there are pretty bad but everything worked out fine no complaints
I would definitely keep trying. I was very impressed with the service we received at the hotel. I don't know what phone number you have, or how you made the reservation, but here is the local number for the hotel + 51 84 211059. Good luck!
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Are there any historical sites close to SUMAQ Machu Picchu Hotel?
Many travelers enjoy visiting Santuario Historico de Machu Picchu (1.3 miles), Temple of the Sun (1.3 miles), and Temple of the Three Windows (1.3 miles).
