We originally booked 2 twin size bedrooms, and out second party cancelled. We asked the concierge if there was an upgrade available to make use of the extra credit we had. Not only were we denied, but we soon found out how empty the hotel was. Secondly we asked for an AC fan, but brought us a heater. Lastly, dinner/breakfast was not impressive & expensive. We had originally one of the nicer rooms, but the Stagg were unable to accommodate us. It was very frustrating hearing every door opened/closed, and every chair being moved Iour room. To top it all off their were bugs in our room, and the way the hotel tried to solve this issue is putting a RAID plug in? Which seemed to not have any effect on the bugs.
We had an excellent experience at Sumaq. The staff was very corteous and attentive. Rooms were amazing, extremely comfortable and spacious. They even had 110 and 220V outlets…smart idea!!! We enjoyed the town a lot and we had the best Macchu Picchu experience. Btw food was also amazing!!!! We will come back!!!
As I organize trips to Cuzco and Machu Picchu 4 or 5 times a year, I always do a due diligence by visiting the hotels first. I have been using the Sumaq hotel for more than one reason; quality of services, spacious and well decorated rooms and the service at check-in and check-out. Usually I prefer to have the meals at the hotel, rather than at the hotel by the ruins. I particular do not like a buffet lunch prepared for hundreds of visitors, but I rather select meal from the menu. Take it from a professional, I strongly recommend Sumaq Hotel in the quaint village of Aguas Calientes, located at the bottom of the Citadel of Machu Picchu. Rosa, the administrator runs a perfect organization where service is a number one priority for all their clients. Carlos L. Fida, CTC
Good hotel and location, good service, food, staff and amenities. Beautiful river view, didn't hear the buses or the trains. Large, relaxing luxury room. Nothing was too much trouble. Our bags collected from the station on arrival, so we could catch the bus to machu piccchu and delivered to the station on departure so we could have a comfortable explore of the town and lunch. Loved the free cookery demo. Pisco sours and cheviche.
Lovely hotel and friendly staffs. Restaurant staff were not as good as should be. They were a bit slow and not knowing what to do next. In room amenities are very good. We were a bit worried about our luggages not arriving as they promised. Apart from that excellent service from reception team.
A good hotel set by the river in Machu Picchu village. The staff were helpful and welcoming. Our room was well equipped with a great shower and bath. Probably a little old fashioned in style so not for those wanting a more modern, boutique experience. The dining room staff were attentive and the food at dinner was adequate although rather mainstream with not much choice. Only one wine was offered by the glass which was expensive and not very good. It is rated as a 5 star hotel which I feel is a little high. A nice stay over all though.
We stayed at the Sumaq for two nights during our trip to Machu Picchu. The location was great. And our room was so clean and comfortable. We had dinner and breakfast there, the food was wonderful, as was the wait staff. We also very much appreciated the slightly late check out. We hiked Huayna Picchu early the second morning. And we were to come back and shower after a very challenging hike, it made the day so much more enjoyable.
The best part of my stay was the sound of the river that helped me have uninterrupted sleep with one of the highest percentages of deep sleep that my oura ring ever recorded. Stay started out good with pick up at train station. Upon check out they also held our bags and took our bags to the train station which was very helpful. The room service food was very disappointing, the meat was chewy and hard and I expected much more for the price paid. I was asked for dietary restrictions but they were not taken into account at breakfast. Breakfast menu was limited. Our hotel room did not lock- when we went to tell the front desk in the morning there was no one there. Nightly rate was $450+, I was expecting more. It did not feel like a 5 star hotel.
As part of our two week holiday in Peru we stayed at the Sumaq which was very special for me as I planned to propose to my partner of nine years. I booked their romantic tasting menu which was a six course meal based on locally sourced and Peruvian food on a private dining terrace with flowers, candles and music. We had a dedicated person, Francisco, who took time to explain each dish that we had and it’s origins. A truly amazing experience in a truly amazing place. Thanks for lasting memory, especially as my partner said yes to the proposal.
Make sure to get a room facing the river and open the door at night and enjoy the most comfortable bed in the world. I didn't want to leave this place. By far the best hotel in Machu Pichu. The restaurant adds to an already incredible experience.