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Av. Hermanos Ayar Mz 1 Lote 3, Aguas Calientes, Machu Picchu 18 Peru
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Traveler (1608)
360
Panoramas (21)
Room & Suite (611)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 61 hotels in Aguas Calientes
Location
4.7
Cleanliness
4.8
Service
4.8
Value
4.3
Travelers' Choice
GreenLeaders Bronze level
SUMAQ - Sumaq Machu Picchu Hotel is a family hotel with ample experience in the luxury hospitality business in the country. Experience that makes Sumaq a hotel dedicated entirely to its guests. In addition to its exclusive service, it offers a privileged location in the Machu Picchu historic sanctuary, on the banks of the Vilcanota River near the main tourist attractions. The Aguas Calientes train station is just a ten-minute walk away, and we provide bus service from the door of the hotel to and from Machu Picchu for our guests. Highlights: •Privileged location: Staying at Sumaq means enjoying Machu Picchu’s most beautiful landscapes, where you will find lush vegetation, enormous mountains, valleys, the Vilcanota River, a waterfall and ancient trails. •Creative cuisine: Enjoy our exclusive haute cuisine that features traditional Peruvian dishes prepared with exotic ingredients from southern Peru. •Passion for service: Our staff is the main element that gives Sumaq a warm and friendly atmosphere, with attention to your needs. •Co-existence with the local culture: Immerse yourself in the outdoor activities prepared especially for you, in which you will experience the authentic traditions of our neighboring communities. •Support for sustainability: Sumaq guides its staff and guests in its mission to protect the environment and the social setting. Our sustainable practices have been verified by the Rainforest Alliance.
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Property amenities
Free High Speed Internet (WiFi)
Hot tub
Sauna
Free breakfast
Hiking
Walking tours
Business Center with Internet Access
Conference facilities
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Private balcony
Room service
Safe
Telephone
Minibar
Flatscreen TV
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish, Portuguese
2350Reviews38Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
ieatbamboo wrote a review Jun 26
Tampa, Florida3 contributions
We originally booked 2 twin size bedrooms, and out second party cancelled. We asked the concierge if there was an upgrade available to make use of the extra credit we had. Not only were we denied, but we soon found out how empty the hotel was. Secondly we asked for an AC fan, but brought us a heater. Lastly, dinner/breakfast was not impressive & expensive. We had originally one of the nicer rooms, but the Stagg were unable to accommodate us. It was very frustrating hearing every door opened/closed, and every chair being moved Iour room. To top it all off their were bugs in our room, and the way the hotel tried to solve this issue is putting a RAID plug in? Which seemed to not have any effect on the bugs.
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: If i could go back in time I would of booked a completely different hotel. Best tip I can give.
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PattyJL wrote a review Jun 18
Birmingham, Alabama12 contributions3 helpful votes
We had an excellent experience at Sumaq. The staff was very corteous and attentive. Rooms were amazing, extremely comfortable and spacious. They even had 110 and 220V outlets…smart idea!!! We enjoyed the town a lot and we had the best Macchu Picchu experience. Btw food was also amazing!!!! We will come back!!!
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Date of stay: June 2022Trip type: Traveled as a couple
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Response from Sumaq Hotel Perú, Director General at SUMAQ Machu Picchu Hotel
Responded 1 week ago
Dear guest , Hope this message finds you very well. Thank you for choosing Sumaq during your stay in Machu Picchu and for your comment. Regarding your comment, we would have loved to have received you at Sumaq and offered you the unique experience of being at the foot of the Machu Picchu sanctuary and its magical environment. Travelers will apreciate your recommendation about the details on your room, gastronomy and our services. We hope that later on you will be able to return and stay with us at Sumaq. Warm regards,
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Carlos F wrote a review May 2022
Centerville, Utah3 contributions
As I organize trips to Cuzco and Machu Picchu 4 or 5 times a year, I always do a due diligence by visiting the hotels first. I have been using the Sumaq hotel for more than one reason; quality of services, spacious and well decorated rooms and the service at check-in and check-out. Usually I prefer to have the meals at the hotel, rather than at the hotel by the ruins. I particular do not like a buffet lunch prepared for hundreds of visitors, but I rather select meal from the menu. Take it from a professional, I strongly recommend Sumaq Hotel in the quaint village of Aguas Calientes, located at the bottom of the Citadel of Machu Picchu. Rosa, the administrator runs a perfect organization where service is a number one priority for all their clients. Carlos L. Fida, CTC
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: You can select a mountain view, or a river view. I prefer the river view rooms.
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Response from Sumaq Hotel Perú, Director General at SUMAQ Machu Picchu Hotel
Responded 4 weeks ago
Dear Carlos, On behalf of the Sumaq Hotel Family, we thank you for your preference and your comments about your stay with us. At Sumaq, we dedicate ourselves to taking care of every detail so that your stay will be pleasant and unforgettable. Regarding your comment, thank you again for your kindly words, we´re going to tell to our team, specially to Rosa Muñoz, our Resident Manager about your comments and great time with them. We feel very happy about your experience with us during your stay, it was a very special reserve for us! We hope that later on you will be able to return and stay with us at Sumaq. Warm regards.
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amandaf wrote a review May 2022
Ipswich, United Kingdom2 contributions
Good hotel and location, good service, food, staff and amenities. Beautiful river view, didn't hear the buses or the trains. Large, relaxing luxury room. Nothing was too much trouble. Our bags collected from the station on arrival, so we could catch the bus to machu piccchu and delivered to the station on departure so we could have a comfortable explore of the town and lunch. Loved the free cookery demo. Pisco sours and cheviche.
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Date of stay: May 2022Trip type: Traveled as a couple
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Response from Sumaq Hotel Perú, Director General at SUMAQ Machu Picchu Hotel
Responded May 23, 2022
Dear guest, Thank you for choosing Sumaq during your stay in Machu Picchu. Regarding your comment, thank you again for your kindly words about the staff and our good service. We feel very happy about your experience with us during your stay. We hope that later on you will be able to return and stay with us at Sumaq. Warm regards.
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Traveller wrote a review Apr 2022
London, United Kingdom16 contributions4 helpful votes
Lovely hotel and friendly staffs. Restaurant staff were not as good as should be. They were a bit slow and not knowing what to do next. In room amenities are very good. We were a bit worried about our luggages not arriving as they promised. Apart from that excellent service from reception team.
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Date of stay: April 2022Trip type: Traveled as a couple
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Response from Sumaq Hotel Perú, Director General at SUMAQ Machu Picchu Hotel
Responded Apr 18, 2022
Dear Herbert, Hope this message finds you very well. Thank you for choosing Sumaq during your stay in Machu Picchu. Regarding your comment, we feel very happy about your experience with us during your stay, We hope that later on you will be able to return and stay with us at Sumaq. Warm regards.
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JPM wrote a review Apr 2022
Scotland, United Kingdom5 contributions
A good hotel set by the river in Machu Picchu village. The staff were helpful and welcoming. Our room was well equipped with a great shower and bath. Probably a little old fashioned in style so not for those wanting a more modern, boutique experience. The dining room staff were attentive and the food at dinner was adequate although rather mainstream with not much choice. Only one wine was offered by the glass which was expensive and not very good. It is rated as a 5 star hotel which I feel is a little high. A nice stay over all though.
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Date of stay: April 2022Trip type: Traveled with family
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Response from Sumaq Hotel Perú, Director General at SUMAQ Machu Picchu Hotel
Responded Apr 18, 2022
Dear guest, Thank you for contacting us and we thank you for choosing Sumaq during your stay in Machu Picchu. Regarding your comment, thank you again for your kindly words, we´re going to tell to our staff. We will consider your opinion about the style of the hotel and we´ll be working on the improvements. We hope that later on you will be able to return and stay with us at Sumaq. Warm regards.
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SueMayer wrote a review Apr 2022
1 contribution1 helpful vote
We stayed at the Sumaq for two nights during our trip to Machu Picchu. The location was great. And our room was so clean and comfortable. We had dinner and breakfast there, the food was wonderful, as was the wait staff. We also very much appreciated the slightly late check out. We hiked Huayna Picchu early the second morning. And we were to come back and shower after a very challenging hike, it made the day so much more enjoyable.
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Review collected in partnership with this hotel
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Sumaq Hotel Perú, Director General at SUMAQ Machu Picchu Hotel
Responded Apr 18, 2022
Dear Sue , Hope this message finds you very well. Thank you for choosing Sumaq during your stay in Machu Picchu and for your comment. Regarding your comment, we would have loved to have received you at Sumaq and offered you the unique experience of being at the foot of the Machu Picchu sanctuary and its magical environment. Travelers will apreciate your recommendation about the details on your room and our services. We hope that later on you will be able to return and stay with us at Sumaq. Warm regards,
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Cintia J wrote a review Apr 2022
Miami, Florida7 contributions1 helpful vote
The best part of my stay was the sound of the river that helped me have uninterrupted sleep with one of the highest percentages of deep sleep that my oura ring ever recorded. Stay started out good with pick up at train station. Upon check out they also held our bags and took our bags to the train station which was very helpful. The room service food was very disappointing, the meat was chewy and hard and I expected much more for the price paid. I was asked for dietary restrictions but they were not taken into account at breakfast. Breakfast menu was limited. Our hotel room did not lock- when we went to tell the front desk in the morning there was no one there. Nightly rate was $450+, I was expecting more. It did not feel like a 5 star hotel.
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Review collected in partnership with this hotel
Date of stay: March 2022
Value
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Cleanliness
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Response from Sumaq Hotel Perú, Director General at SUMAQ Machu Picchu Hotel
Responded Apr 18, 2022
Dear Cintia, On behalf of the Sumaq Hotel Family, we thank you for your preference and your comments about your stay with us. At Sumaq, we dedicate ourselves to taking care of every detail so that your stay will be pleasant and unforgettable. And about your comment regarding the gastronomy, we can begin by saying this is one of the strengths of our hotel, however we´re are going to consider your comment to improve. In the oher hand, about the door or the room service we consulted with our team about any occurrence in your room and we found that the services were provided within our standards and that we did not receive any complaints at the time of service. Providing our guests with outstanding service, particularly with regard to our cuisine, is greatly important to us. Please, we would like to contact you directly in order to clarify the problem that you mention, this is our main email: reservations@sumaqhotelperu.com. Thank you again very much for having stayed at our hotel and for leaving us your comments. Sincerely,
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Stuart A wrote a review Mar 2022
Brussels, Belgium29 contributions4 helpful votes
+1
As part of our two week holiday in Peru we stayed at the Sumaq which was very special for me as I planned to propose to my partner of nine years. I booked their romantic tasting menu which was a six course meal based on locally sourced and Peruvian food on a private dining terrace with flowers, candles and music. We had a dedicated person, Francisco, who took time to explain each dish that we had and it’s origins. A truly amazing experience in a truly amazing place. Thanks for lasting memory, especially as my partner said yes to the proposal.
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Date of stay: March 2022Trip type: Traveled as a couple
Room Tip: Only issue encountered in the hotel was not being able to access the Wifi in our room on the...
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Response from Sumaq Hotel Perú, Director General at SUMAQ Machu Picchu Hotel
Responded Apr 4, 2022
Dear Stuart, Thank you for contacting us and we thank you for choosing Sumaq during your stay in Machu Picchu. Regarding your comment, thank you again for your kindly words, we´re going to tell to our staff, specially to Francisco about your comments and great time with them. We feel very happy about your experience with us during your stay, it was a very special reserve for the details of its preparations. Congratulations to the future spouses! We hope that later on you will be able to return and stay with us at Sumaq. Warm regards.
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daleppard wrote a review Mar 2022
Mishawaka, Indiana3 contributions
Make sure to get a room facing the river and open the door at night and enjoy the most comfortable bed in the world. I didn't want to leave this place. By far the best hotel in Machu Pichu. The restaurant adds to an already incredible experience.
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Review collected in partnership with this hotel
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Sumaq Hotel Perú, Director General at SUMAQ Machu Picchu Hotel
Responded Mar 30, 2022
Dear guest, Hope this message finds you very well. Thank you for choosing Sumaq during your stay in Machu Picchu and for your comment. Regarding your comment, we would have loved to have received you at Sumaq and offered you the unique experience of being at the foot of the Machu Picchu sanctuary and its magical environment. Travelers will apreciate your recommendation about our river view room. We hope that later on you will be able to return and stay with us at Sumaq. Warm regards,
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PRICE RANGE
$274 - $403 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sumaq hotel machu picchu, sumaq machu picchu
LOCATION
PeruCusco RegionSacred ValleyMachu PicchuAguas Calientes
NUMBER OF ROOMS
62
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Frequently Asked Questions about SUMAQ Machu Picchu Hotel
Which popular attractions are close to SUMAQ Machu Picchu Hotel?
Nearby attractions include Plaza Manco Capac (0.2 miles), Mercado de Artesanias (0.2 miles), and Iglesia Virgen Del Carmen (0.2 miles).
What are some of the property amenities at SUMAQ Machu Picchu Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at SUMAQ Machu Picchu Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to SUMAQ Machu Picchu Hotel?
Conveniently located restaurants include Chullos Craft Beer & Homemade Food, Chef House Peruvian Food, and Full House Peruvian Cuisine.
Are there opportunities to exercise at SUMAQ Machu Picchu Hotel?
Yes, guests have access to a sauna during their stay.
Is SUMAQ Machu Picchu Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Aguas Calientes.
Are any cleaning services offered at SUMAQ Machu Picchu Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does SUMAQ Machu Picchu Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at SUMAQ Machu Picchu Hotel?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to SUMAQ Machu Picchu Hotel?
Many travelers enjoy visiting Santuario Historico de Machu Picchu (1.3 miles), Temple of the Sun (1.3 miles), and Temple of the Three Windows (1.3 miles).
Does SUMAQ Machu Picchu Hotel have any great views?
Yes, guests often enjoy the mountain view available here.