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SUMAQ Machu Picchu Hotel

Av. Hermanos Ayar Mz 1 Lt-3, Aguas Calientes, Machu Picchu 18 Peru
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Guests1 room, 2 adults, 0 children
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$350
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Traveler (1407)
360
Panoramas (21)
Room & Suite (477)

About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
GreenLeaders Bronze level
SUMAQ - Sumaq Machu Picchu Hotel is a family hotel with ample experience in the luxury hospitality business in the country. Experience that makes Sumaq a hotel dedicated entirely to its guests. In addition to its exclusive service, it offers a privileged location in the Machu Picchu historic sanctuary, on the banks of the Vilcanota River near the main tourist attractions. The Aguas Calientes train station is just a ten-minute walk away, and we provide bus service from the door of the hotel to and from Machu Picchu for our guests. Highlights: •Privileged location: Staying at Sumaq means enjoying Machu Picchu’s most beautiful landscapes, where you will find lush vegetation, enormous mountains, valleys, the Vilcanota River, a waterfall and ancient trails. •Creative cuisine: Enjoy our exclusive haute cuisine that features traditional Peruvian dishes prepared with exotic ingredients from southern Peru. •Passion for service: Our staff is the main element that gives Sumaq a warm and friendly atmosphere, with attention to your needs. •Co-existence with the local culture: Immerse yourself in the outdoor activities prepared especially for you, in which you will experience the authentic traditions of our neighboring communities. •Support for sustainability: Sumaq guides its staff and guests in its mission to protect the environment and the social setting. Our sustainable practices have been verified by the Rainforest Alliance.
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Property amenities
Free High Speed Internet (WiFi)
Hot tub
Free breakfast
Business Center with Internet Access
Conference facilities
Spa
Baggage storage
Concierge
Free internet
Wifi
Public wifi
Internet
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Kids' meals
Banquet room
Meeting rooms
Fax / photocopying
Couples massage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Charming
Languages Spoken
English, Portuguese
2,185Reviews35Q+A100Room tips
Traveler rating
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Popular mentions
We spent one night at the Sumaq, were warmly greeted and extremely well looked after. The restaurant meal was absolutely excellent. We were fortunate to get a later than usual checkout to allow us to shower after Machu Picchu. Tania at reception was excellent and so helpful.
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Response from AsesorViajes, Director de Relaciones Públicas at SUMAQ Machu Picchu Hotel
Responded 5 days ago
Dear Angela, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We work hard to meet your expectations, and we are happy to know that our staff, culinary experience and services in general have been to your liking. Your opinion encourages us to continue working as we take part in the wonderful experience that our guests have in Machu Picchu. We hope that you will return very soon.
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We arrived tonight 12th September after an afternoon of visiting Machu Picchu. We were greeted with a cool towel then a refreshing drink and a snack whilst reception staff organised to book us in. Actually the procedure had started when we were met at the train earlier and we passed our luggage to staff before we headed up to Machu Picchu so we didn’t have extra luggage whilst walking this amazing site We were escorted to our room (where our luggage was already deposited in our room). The rooms were beautifully presented and the bed feels comfy. Now to dinner. Wow. 6 star service which included the staff and omg the food. Beautifully presented and each course was explained in detail and so delicious. Taste sensation with each course. Our stay included dinner and breakfast. I’m presuming breakfast will be just as a high standard as dinner and the staff being as attentive. Overall for us and the friends we are travelling with - highly recommended. I wish I had taken photos but was too busy enjoying the taste sensations.
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Response from AsesorViajes, Director de Relaciones Públicas at SUMAQ Machu Picchu Hotel
Responded 5 days ago
Dear Lorraine, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We work hard to meet your expectations, and we are happy to know that our staff, culinary experience and services in general have been to your liking. Your opinion encourages us to continue working as we take part in the wonderful experience that our guests have in Machu Picchu. We hope that you will return very soon.
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We had such high expectations for this property due the star rating and the price point. We had read all of the reviews and had carefully selected this property from the other two luxury properties within Aguas Calientes. Overall we were just very disappointed, which surprised us as others had such wonderful things to say about the hotel. Yes, the location is good as its is further from town, by the river, and yet close enough to walk quickly to the bus station up to Machu Picchu. The rooms though were load you could hear the street noise and I can't even imagine the noise from the trains if you booked a non-river room. The rooms themselves are okay. We found the pictures much better than the reality. The room did not seem very clean and there were maintenance issues. We also found the front desk staff to be cold and unfriendly. On the other hand the spa, bar and restaurant staff were great. The food was also wonderful. If we were to go back to Aguas Calientes though we would choose another hotel. As much as we hate to say it this property just did not live up to what we thought a five star property should been and left rather sad.
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We stayed her for two nights during our recent visit to Machu Picchu. The is a very nice and new facility. Even more importantly, the staff at the hotel and exceptionally warm and welcoming. The restaurant at the hotel was also excellent. We would definitely stay here again should our travels bring us back to the area.
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Response from AsesorViajes, Director de Relaciones Públicas at SUMAQ Machu Picchu Hotel
Responded 1 week ago
Dear Nobia, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We work hard to meet your expectations, and we are happy to know that our staff, culinary experience and services in general have been to your liking. We hope that you will return very soon.
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We stayed at Sumaq one night and had a wonderful experience! The hotel and rooms are beautiful, and the restaurant was fantastic. Don't hesitate to stay here, this is a great place to stay when you’re in Aguas Calientes!
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Response from AsesorViajes, Director de Relaciones Públicas at SUMAQ Machu Picchu Hotel
Responded 1 week ago
Dear Cindy, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We work hard to meet your expectations, and we are happy to know that our staff and services in general have been to your liking. Your comment motivates us to continue working passionately. We hope that you will return very soon.
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PRICE RANGE
$346 - $599 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sumaq hotel machu picchu, sumaq machu picchu
LOCATION
PeruCusco RegionSacred ValleyMachu PicchuAguas Calientes
NUMBER OF ROOMS
62
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