Unfortunately, through no fault of ours, an ongoing flight was changed on us. This meant that we had to cancel one out of the two night's we had booked. Because I had booked directly with the hotel under the non-refundable category, no recompense was offered. Even although they would be able to re-sell our room for the night we couldn't stay. This hotel was the most expensive on our itinerary but definitely not the best. When trying to discuss this, we felt harassed and eventually were put through to a concierge in Lima who was rude and abrupt. Result was that we were actually glad that we could only spend one night instead of two. This experience coloured our time and it wasn't the magical experience we had hoped for.
Beautiful property, super friendly staff and excellent service! We treated ourselves a 60-min SPA there, it was wonderful. And followed that we went to their outdoor hot tub. It was one of the best outdoor hot tub experiences. We liked this place a lot and would definitely love to come back to stay the next time we’re in this area again!
I stayed at Inkaterra just one night after visiting Machu Picchu during the day with my family of 6 (20-60 yr olds). All we could talk about was how much we wanted to stay longer!! We had originally intended to stay at the Belmond Sanctuary Lodge at the top of the mountain, but by the time we booked the trip the hotel was full. Belmond staff was so kind as to refer us to Inkaterra, and I'm so glad they did! My brother who's an environmental science buff was thrilled to learn that it's a National Geographic Unique Lodge of the World -- a fully deserved designation. This place is everything you would want a Peruvian jungle retreat to be. The pueblo style casitas were fantastic and charming. The free-growing vegetation made it feel magical and mysterious. Candles are lit throughout the property at night, making it feel even more magical. We did a guided walk through their orchid garden in the morning which was lovely. My bro was thrilled learning about different kinds of orchids than what you picture on a regular basis. I loved that our room had a fireplace and provided extra thick blankets for comfort. It was everything rustic elegance should be. I was also happy to learn that some Inkaterra properties are also Relais & Chateau designated -- meaning amazing food! After learning that the Belmond Sanctuary Lodge doesn't even have direct views of "Machu Picchu" or "Wayna Picchu" but rather just the mountains, I felt we were much better off at Inkaterra. It was every bit as magical and we still got tremendous views of the mountains, river, and fog rolling over them in the morning. The natural hot spring (ponds) were great for relaxing. Would have loved to have stayed DAYS longer and experienced the spa and just relaxed. Shout out to Jackie (spelling?) at reception! She welcomed us when we got off the train and helped us coordinate our luggage before trekking up to MP. When we returned afterwards to get checked into our rooms, she was extra considerate to get us tea and food even though tea time was just about to conclude. We were starving! My dad was disappointed we didn't get to see her the next day so we could thank her in person for her exceptional service. She rocks! Overall absolutely amazing experience. Highly recommend. Will find a reason ASAP to go back.…
Stayed here with my family. Beautiful grounds with a resort feel, designed to resemble Machu Picchu. The pools are fun and feel great after a long day on your feet. Staff was excellent. Interesting activities on site.
We stayed at the hotel to visit Machu Picchu. The hotel itself was unusual in that we had our own little "house" called a casita. Very convenient to visit Mach Picchu but I'd also recomment the early morning bird walk around the grounds. A couple of photos are attached. 4 stars rather than 5 as service in the restaurant was not very good, and when we went in to breakfast we wanted to sit by the window but it seemed to be too much trouble for the staff to re-lay the table. They also had to be asked to restock some of the food and drink. We had arrived about an hour before breakfast finished, had we arrived just in time it would have been more understandable.