Rooms are nice and clean, staff is doing a good job, too. Breakfast from 5:00am, which was very important for our visit to Machu Picchu, very nice and they offered a good selection. Location could not be better, 5 mins walk from/to train station and even closer to the bus station for Machu Picchu. Very recommendable hotel.
I stayed only one night on 8 March 2020. It was my birthday but I was so focussed on climbing Machu Picchu Mountain the next day I did not say a word. A comfortable night, attentive staff and very relaxing once I got there off the train. I left my suitcase at concierge the next morning when I checked out, climbed the mountain and toured the Machu Picchu ruins and then came back to collect my luggage at around 2.30pm. I was absolutely over the top about climbing the Mountain but very stiff and sore. I asked if the hotel had any shower facilities that I could access - the answer yes of course. Buffet breakfast was terrific as well. Can't fault the service here. Very memorable stay and the staff went above and beyond.
The room was very nice. It was a little further down the road, which made it very quite. All you can hear is the roaring of the river. I had a tragic accident while visiting Machu Picchu. The staff at Hotel Tierra Viva were so kind and helpful through the whole thing. They even went out of their way to help me with police investigations. They were there for everything that I needed wether it was help or support. It was one of the hardest experiences that I have ever gone through and I dont think I could have made it through without them.
We spent one night here, so that we could visit Machu Picchu already in the morning the following day (much more relaxed than doing that in a day trip from Cusco). We were greeted at the train station by a member of the hotel staff, who took us and our luggage to the hotel (about 5 minutes walking away). Service in general was very good, friendly, and professional. Our room was on the side of the hotel with a partial river view. Looking back, we probably would have wanted to pay a bit extra to get a room at the front of the hotel with a full river/valley view. The room, including bathroom, was very spacious. It did have a bit of a moist smell to it, but that is normal in such a relatively wet place (we were there in the wet season) in the tropics and was not too bad. The room was sparsely but adequately furnished, and had a good comfortable bed. Breakfast was fine with a reasonably good choice of foods and drinks. Coffee and (coka) tea was available complimentary all day long in the reception area. Compared to other, similar, hotels we stayed at in Peru, this hotel was a bit on the pricey side, so not offering as good a value for money, but that must be due to its remote location in a very popular town close to Machu Picchu.…
The hotel staff provided excellent service during our stay. Extremely accommodating and helpful. Excellent suggestions for restaurants around the historic centre (Plaza de Armas)...thank you (we loved them all). Very nice breakfast served daily. Hotel rooms and property is meticulously clean. Coffee, cocoa and muna teas served 24 hrs in hotel lobby. Excellent location! Will return again!!