McRoyal Hotel
Kagamuga Airport Access Road, Mount Hagen 281 Papua New Guinea
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About
#2 of 3 B&Bs / Inns in Mount Hagen
Location
2.9
Cleanliness
5.0
Service
3.5
Value
2.5
The McRoyal Hotel boasts a total of 28 rooms equipped with the basics to guarantee a good night's sleep. Our Deluxe rooms all come with WiFi access, a single and a double bed, sitting area for your relaxing pleasure, flat-screen TV's with multi-channels. All rooms have basic amenities, tea/coffee facilities, fridge, iron and pressing board, safety deposit box, dresser table, cupboard with coat hangers, business telephone, and siting area (if balcony room).
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Golf course
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Conference facilities
Secured parking
Wifi
Bar / lounge
Restaurant
Breakfast in the room
Snack bar
Wine / champagne
Shuttle bus service
Car hire
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Bottled water
Kitchenette
Refrigerator
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Location
Contact
Kagamuga Airport Access Road, Mount Hagen 281 Papua New Guinea
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McRoyal has the best location if you are needing to stay closer to the airport. The food is served in large portions and I particularly enjoyed their Caesar Salad and Chips. Although, I suggest they reconsider how they set cutlery on the dining tables of the restaurant. I would say the rooms are average and in need of modern interior designing. I would also suggest the management consider providing a business centre for its clients because their office scanner was not functional so I had scan my business documents with my phone scanner (that sucked). WiFi is unavailable at McRoyal, but I hope management has plans to include that soon. WiFi is a must for all hotels in urban areas. McRoyal expanding and soon to open their newly constructed wing, which will bring new life to the hotel. So I'm looking forward to come around in the future to experience the new hotel wing. The customer service is friendly but should have regular in-house hospitality training to maintain the level of professionalism. Overall, as a local traveller, based on the current service I experienced, I would give this hotel, 6.8 out of 10..…
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
I had heard good things about this place sad but they are not true. Reception had booked me in on tbe wrong day saying they expected me the day before. Put me in a substandard room that smelt of damp and mould. Room walls dirty bathroom same. This room should be taken out of service untill they have repaired the leak from the shower that flows into the Bedroom area. Lighting is just 2 bare flouros no bed lamps. Wardrobe if gou can call it that is broken and reeks of damp and mould. Tje nice looking ponds are nothing more than pools of water full of algae ripe for breeding mosquitos. The staff are pleasant enough about the only saving grace.
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Date of stay: July 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Clean, spacious hotel rooms located just a 5-minute drive away from the Mount Hagen airport. The staff was extremely friendly, and the restaurant was excellent. However, no internet and the hotel could not run my credit card. Moreover, the room was quite noisy - any noise made in the hallway came right through the walls and door. Finally, the hotel is pricey for what you get (though no more so than other properties in the area).
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Date of stay: May 2019Trip type: Traveled solo
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Had to stay in Mount Hagen overnight with work. It is very close to the airport, clean, comfortable and secure. The hotel also provides a shuttle service for the airport. The rooms are very spacious with air conditioning.
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Date of stay: April 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is no luxury resort, but if you need a clean, secure place to stay for a one or two nights with attentive service this is conveniently located close to the airport. The rooms were spacious and clean, but had a slight smell. Several rooms lacked working bathroom lightbulbs that were promptly replaced. The restaurant food was good, but took a while to come out. The food and beverage waitress, Lucy, was the best part of the experience -- warm, friendly, attentive, and super-efficient! Please get wifi though!
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Date of stay: March 2019Trip type: Traveled with friends
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had a booking at McRoyal for the Hagen Show weekend. We had been trying to get in touch with them for a few weeks to confirm airport pickup, etc. with no response. We were getting concerned so we contacted Booking.com and finally got a response a couple of days before we were set to arrive via Booking and via FB messenger. Then the day before we were supposed to arrive, we received a message that their system online wasn't updated and mistakenly allowed us to book their regular rate of 480K/night (~$150USD) instead of the "show weekend" rate of 800K/night (~$250USD) and they would not honor the rate at which we had a confirmed booking for several weeks. Keep in mind, this is not a particularly nice, very basic hotel and their regular rate is already very expensive for what you are getting, even by PNG standards. While I understand having special event rates, but it was THEIR MISTAKE that they did not update their rates. If they had actually replied to my multiple emails, voicemails and messages, they could have informed me soon after I booked and then I would have had a few weeks to find other accommodations at a reasonable rate. (Highlander is much nicer and cheaper than 800k.night for a basic room.) Also, it's not like I was trying to get the room at 50 kina or some price at which they would have taken a loss. I had booked at their NORMAL rate! It’s unconscionable that they would not honor the confirmed rate that I had held for weeks. We refused to be scammed by this hotel and had to scramble to find another booking in less than 24 hrs. (We did.) It was completely ridiculous and honestly should be illegal. Don't book here! Go to Highlander and if they don't have availability, get a deluxe room at Kimininga. Anywhere but McRoyal! P.S. We went by the hotel on the way to our hotel. The location is way out from the center but also not very close to the airport. Just in the middle of nowhere.…
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Date of stay: August 2018Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
+1
Horrible hotel. This place does not deserve more than a few lines of comment. Pros: large rooms and nice terrace. Cons: cockroaches in the room cockroaches in the restaurant horrible food dirty towels dirty bathroom bathroom without hot water for the duration of our stay (4 days, unfortunately) bathroom lamp not working furniture and furnishings in very poor condition noisy and loud hotel security staff during the night. hotel staff impotent and totally unhelpful Never, never again
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Date of stay: August 2018Trip type: Traveled with friends
Rooms
Location
Service
Room Tip: Stay away from this hotel!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
While it is a good hotel with good and quite big room, I found the rate quite expensive. It's very close to the airport, but not as close to the city. I must acknowledge that all other hotels in Mt Hagen are also incredibly expensive. And it was not high season, given that the local famous cultural show was one week away. For the same price you get a better room room with better services in Port Moresby, which is indeed considered as a much more expensive city. Wi-fi didn't work, which would have been very useful as I was on business travel. The restaurant is good, with nice menu and more reasonable prices.
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Date of stay: August 2018Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Very friendly patient staff. Will stay here again when back in Mt Hagen. Rooms are big and clean, food is fine for the area. We felt safe and secure at this property and that certainly helped with resting.
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Date of stay: November 2016Trip type: Traveled on business
Value
Service
Sleep Quality
Room Tip: Choose a upper level room for the beautiful breezes.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Food was great, Service was reasonable. Environment is clean. however, just a few things that needs to be added to make the guests stay more comfortable. Provide toiletries and sanitary bins in the bathroom. Also no free Wifi access in rooms. Otherwise, overall Service was good. Great place to conduct Business Conference/Meeting
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Date of stay: June 2016Trip type: Traveled on business
Rooms
Location
Service
Room Tip: Higher floor rooms have balcony and have more privacy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
LOCATION
Papua New GuineaHighlands RegionMount Hagen
NUMBER OF ROOMS
30
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Frequently Asked Questions about McRoyal Hotel
Which popular attractions are close to McRoyal Hotel?
Nearby attractions include Mount Hagen Market (4.6 miles).
What are some of the property amenities at McRoyal Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at McRoyal Hotel?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at McRoyal Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at McRoyal Hotel?
Yes, free parking and secured parking are available to guests.
Does McRoyal Hotel have an airport shuttle?
Yes, McRoyal Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does McRoyal Hotel have airport transportation?
Yes, McRoyal Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Does McRoyal Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.