Highlander Hotel & Apartments
92 reviews
#2 of 2 Hotels in Mount Hagen
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Waghi Parade PO Box 34, Mount Hagen SO 251 Papua New Guinea
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (29)
Dining (21)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 03/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Highlander Hotel & Apartments
More questions?
Updated 03/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 2 hotels in Mount Hagen
Location
Cleanliness
Service
Value
Located at the western end of town the Highlander is a secure property. The Hotel has undergone renovations which opened in August 2011 adding the new Palmuri Restaurant, the Nu Ming Cocktail Lounge, Business Centre, Boardroom and 20 new Executive rooms. The existing rooms are continuually being improved and updated. Within the new foyer there is a gift shop, hairdresser, beautician and spa treatments.The swimming pool has been retiled and the new gymnasium is adjecent to this area.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Darts
Kids stay free
Secured parking
Internet
Pool with view
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Snack bar
Wine / champagne
Poolside bar
Entertainment staff
Walking tours
Children's television networks
Indoor play area for children
Highchairs available
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Meeting rooms
Salon
Adults only
BBQ facilities
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Picnic area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Washing machine
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Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Kitchenette
Bath / shower
Complimentary toiletries
Seating area
Telephone
Iron
Tile / marble floor
Wake-up service / alarm clock
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Location
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92Reviews3Q+A23Room tips
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Stayed here for 1 night. Very average hotel however if you compare this to other hotel and lodges around MT Hagen, then this is the place to be. They offer drop off to airport. Talking about food, had Pizza. Unfortunately they run out of few options in its menu like Chicken Schnitzel and Thai Chicken Curry. Staffs are very up to par. Overall a good experience.
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Date of stay: November 2019Trip type: Traveled on business
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Response from Coralsea Hotels, Marketing at Highlander Hotel & Apartments
Responded Aug 24, 2020
Dear Virajkhatri, Thank you for your honest feedback, we appreciate your time and feedback on your guest experience with our hotel. Thank you for your rating and recommendation! We will continue to improve our guest experience and service and give you reasons for coming back. Kind regards
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First time to Hagen. Hotel is modern. Good restaurant and bar. Good security. Rooms modern and comfortable. No problems with water for me. Staff very good and go above and beyond. Happy to stay here again.
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Date of stay: September 2019Trip type: Traveled on business
Helpful
Response from Coralsea Hotels, Marketing at Highlander Hotel & Apartments
Responded Aug 24, 2020
Dear Kevinpng, Thank you for your feedback, we appreciate your time and feedback on your guest experience with our hotel. We are looking forward to see you back in our hotel and will continue to improve our guest experience and service And give you reasons for coming back. We hope to see you back soon! Kind regards
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I’d like to just say that I wasn’t expecting anything spectacular when I first booked this hotel. But my oh my! It was the service that made this trip one of the best I’ve ever been on. Everyone is so friendly here! The hotel driver even offered to give me a little tour of the town on our way to the airport! It’s safe and secured and the restaurant serves some pretty yummy food! Definitely going back again! p.s for first timers to the Highlands of PNG, keep your expectations low and you won’t be disappointed. 😊
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Date of stay: October 2018Trip type: Traveled on business
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Helpful
Response from Coralsea Hotels, Marketing at Highlander Hotel & Apartments
Responded Aug 24, 2020
Dear jetsetter_5030, Thank you for your great feedback and rating! We appreciate your time and feedback on your guest experience with our hotel. We are looking forward to see you back in our hotel and will continue to improve our guest experience and service And give you reasons for coming back. We will pass on your comments to our valued staff. We hope to see you back soon. Kind regards,
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Could not access my room until 5pm after checking in at 10am that morning. Room key faulty with poor maintenance response even thought raising this concern at 10am slow or now attempt to address the concern even after three times complaining to reception. The reception was less helpful with poor customer service did not believe my explanation until the third time the evening receptionist tested the key themselves realized there was a problem. The restaurant had a moody service manager who had no idea on customer service had to self serve. The menu bland and choices minimal. Menu not special no different to a home cook meal. Waiters kept insisting I choose the buffet when it looked bland and i preferred à la carte menu No courtesy bus pick up and drop off from the airport. No spare bath towels, no floor towels or hand towel. Toiletries bland No room heating or air condition WiFi did not work after many tries to log on The only upside room was clean, tidy and bed and pillows comfortable…
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Date of stay: August 2019Trip type: Traveled on business
Rooms
Service
Sleep Quality
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The Highlander sells illegal Bird of Paradise skins in the gift shop - shame on them! Also, a bottle of Shiraz you can buy for $10 in Australia cost 150 Kina one night and they would only sell it for 180 Kina the next night.
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Date of stay: August 2019Trip type: Traveled as a couple
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PRICE RANGE
$116 - $164 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Quality Hotel Highlander
LOCATION
Papua New GuineaHighlands RegionMount Hagen
NUMBER OF ROOMS
95
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Claim Your Listing Frequently Asked Questions about Highlander Hotel & Apartments
Which popular attractions are close to Highlander Hotel & Apartments?
Nearby attractions include Mount Hagen Market (0.8 miles).
What are some of the property amenities at Highlander Hotel & Apartments?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Highlander Hotel & Apartments?
Top room amenities include a kitchenette, air conditioning, and a desk.
What food & drink options are available at Highlander Hotel & Apartments?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Highlander Hotel & Apartments?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Highlander Hotel & Apartments?
Conveniently located restaurants include The Sweet Spot, Palmuri Restaurant, and Numing Bar.
Are there opportunities to exercise at Highlander Hotel & Apartments?
Yes, guests have access to a pool and a fitness center during their stay.
Does Highlander Hotel & Apartments have an airport shuttle?
Yes, Highlander Hotel & Apartments offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Highlander Hotel & Apartments located near the city center?
Yes, it is 0.3 miles away from the center of Mount Hagen.
Are any cleaning services offered at Highlander Hotel & Apartments?
Yes, laundry service and a washing machine are offered to guests.
Does Highlander Hotel & Apartments offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.