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Stayed here for 1 night. Very average hotel however if you compare this to other hotel and lodges around MT Hagen, then this is the place to be. They offer drop off to airport. Talking about food, had Pizza. Unfortunately they run out of few options in its menu like Chicken Schnitzel and Thai Chicken Curry. Staffs are very up to par. Overall a good experience.
First time to Hagen. Hotel is modern. Good restaurant and bar. Good security. Rooms modern and comfortable. No problems with water for me. Staff very good and go above and beyond. Happy to stay here again.
I’d like to just say that I wasn’t expecting anything spectacular when I first booked this hotel. But my oh my! It was the service that made this trip one of the best I’ve ever been on. Everyone is so friendly here! The hotel driver even offered to give me a little tour of the town on our way to the airport! It’s safe and secured and the restaurant serves some pretty yummy food! Definitely going back again! p.s for first timers to the Highlands of PNG, keep your expectations low and you won’t be disappointed. 😊
Could not access my room until 5pm after checking in at 10am that morning. Room key faulty with poor maintenance response even thought raising this concern at 10am slow or now attempt to address the concern even after three times complaining to reception. The reception was less helpful with poor customer service did not believe my explanation until the third time the evening receptionist tested the key themselves realized there was a problem. The restaurant had a moody service manager who had no idea on customer service had to self serve. The menu bland and choices minimal. Menu not special no different to a home cook meal. Waiters kept insisting I choose the buffet when it looked bland and i preferred à la carte menu No courtesy bus pick up and drop off from the airport. No spare bath towels, no floor towels or hand towel. Toiletries bland No room heating or air condition WiFi did not work after many tries to log on The only upside room was clean, tidy and bed and pillows comfortable…
The Highlander sells illegal Bird of Paradise skins in the gift shop - shame on them! Also, a bottle of Shiraz you can buy for $10 in Australia cost 150 Kina one night and they would only sell it for 180 Kina the next night.
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