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Imperial Hotel

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Imperial Hotel
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193 Reviews from our TripAdvisor Community

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Showing 186: English reviews
Brunei-Muara District, Brunei Darussalam
Level Contributor
115 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 days ago NEW

Though Miri was our neighbouring country but this is my First visit to Miri. I booked an apartment in this hotel and the price was quite reasonable for one nite stay. A lot of shops at ground floor at this hotel and shops at crossby the hotel. We are drivimg All the way from our home country to Miri by... More 

Helpful?
Thank AqueenHotel
IHMYY, Operations Manager at Imperial Hotel, responded to this review

Dear AqueenHotel, Thank you for choosing Imperial Hotel Miri. We are delighted to hear of your enjoyable first visit to Miri. We are also pleased that you found the accommodations at Imperial Hotel to be of value. Hope you will visit Miri and us again in the near future. We look forward to serving you upon your return. Thank you... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

A huge hotel and venue. Two restaurants, sauna, gym, two swimming pools, which are all regularly accessible. Great swim in the pools. Regular room service, and attentive staff. Though pricing of some things such as washing are extreme. Easy comfortable stay. Though admittingly, my accommodation was paid for. :)

Helpful?
Thank Lance C
IHMYY, Operations Manager at Imperial Hotel, responded to this review

Dear Lance C, Thank you for choosing Imperial Hotel Miri. We are delighted to hear of your pleasant stay with us and thank you for taking the time to provide a review. Combined between the new wing and the old wing, we do have a total of 529 rooms ranging from hotel rooms to 1,2 and 3 bedroom apartments. The... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

The room we got was huge and convenient, breakfast offers lots of varities although the chinese section was "so-so".. The pool is a bit small for such a big hotel, and the access to the pool is passing thru smoking area of the restaurant, so we found it very annoying. Not recommended to bring children. Location was good, right on... More 

Helpful?
Thank EireneLau
IHMYY, Operations Manager at Imperial Hotel, responded to this review

Dear EireneLau, Thank you for choosing Imperial Hotel Miri. We appreciate you taking the time to provide us with the feedback on your stay. Your comment about our breakfast will be highlighted to our Chefs. We do apologize for the inconvenience of having to pass through our coffee house smoking section to access the pool, we will look into improving... More 

Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 weeks ago via mobile

My first day checking in already my experience is going in a downhill decline. I have stayed here a couple of years back and was happy hence the return. Great locality. But am disappointed by the decline in service. Upon check in the front line staff somehow seems to be having a problem smiling. I believe sometimes a smile starts... More 

Helpful?
Thank yvonnel444
IHMYY, Operations Manager at Imperial Hotel, responded to this review

Dear Yvonnel444, Thank you for choosing Imperial Hotel Miri. I extend my sincerest apologies to you on the shortcomings you experienced during your stay. I will highlight your feed back regarding our staff demeanour and attitude to the respective departments and ensure there is immediate improvement. As for the elevators, even though they are under monthly servicing, Management has approved... More 

Travelers are raving about these Miri hotels

Kuala Lumpur, Malaysia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 27, 2016 via mobile

We have stayed at the Imperial now for over 8 months so thought best write a review. The check in process is simple although communication sometimes can be difficult when requiring any changes to cleaning times etc. The room we have is spacious although it seems very dated furniture and decoration wise. We get the room cleaned twice weekly although... More 

Helpful?
Thank DMS17869
IHMYY, Operations Manager at Imperial Hotel, responded to this review

Dear DMS17869, Thank you for choosing Imperial Hotel Miri. Thank you for taking the time to provide us with some feedback. In response to the dated furniture and decorations, we are in progress to update and renovate our apartments to give our guests a more pleasant and comfortable stay. This is an on-going project as part of our plan to... More 

Kota Kinabalu, Malaysia
2 reviews
Reviewed October 19, 2016 via mobile

BEST STAYED IN MIRI. Same building with PERMAISURI MALL| BOULEVARD HYPERMARKET | convenient store inside the building. OUTSIDE| Wireless Walk (STREET FOOD) OSTRICH BURGER YO pun Ada! Nightlife| Club and Cafe (SOHO, WORLD CLUB, & ETC Live band and street food everywhere.

Helpful?
Thank Olytopan
IHMYY, Operations Manager at Imperial Hotel, responded to this review

Dear Olytopan, Thank you for choosing Imperial Hotel Miri. I am glad to hear that you had a pleasant stay with us. Convenience of location is one of the reason for many of our customers and as you highlighted, there are many hawkers along the street just outside the hotel offering a large variety of food options. With your recent... More 

Bandar Seri Begawan, Brunei Darussalam
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 12, 2016

This was my first stay at Imperial Palace hotel. I've seen the pictures of their new wing and wanted to try it out. It looked pretty impressive in pictures, but compared to other hotels you get with their rates, it's pretty similar. It is also connected to the new wing of Imperial Mall in Miri which is very convenient. The... More 

Helpful?
Thank Ting249
IHMYY, Operations Manager at Imperial Hotel, responded to this review

Dear Ting249, Thank you for choosing Imperial Hotel Miri. Please accept my sincerest apology for your experience with our reservations and front office team. We take your feedback seriously and will look into your highlighted concerns to ensure it does not happen again. We acknowledge your concern about the availability of our smoking rooms as the new wing was initially... More 

Brunei
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 3, 2016

Stayed at the new wing for one night and the price we paid does reflect on the quality of the hotel itself. Pros: Cheap, free parking, within the Permaisuri Imperial City Mall and just next door to the Imperial Mall and lots of place to go for food around the hotel. Cons: Slow check-in process, Small bathroom, rooms not sound... More 

Helpful?
Thank Augustus77
IHMYY, Operations Manager at Imperial Hotel, responded to this review

Dear Augustus77, Thank you for choosing Imperial Hotel Miri. I apologize for the inconvenience you experienced during your recent stay. We appreciate your feedback and review as it will highlight our areas for improvement. Our front office team is continually undergoing training so I will reiterate to them the need for speed and efficiency. Should you return on your next... More 

Epping, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 1, 2016

We booked a three bed apartment which was excellent layout for family needs and proved a useful base for the family stay and events. Very clean, comfortable and great sea view as asked for. Useful amenities such as washing machine, car park in basement (although finding way in from street was fun!) and a supermarket connected directly by lift is... More 

Helpful?
Thank Underground_boy
IHMYY, Operations Manager at Imperial Hotel, responded to this review

Dear Underground_boy, Thank you for choosing Imperial Hotel Miri. I am delighted to hear that your stay was pleasant and any shortcomings was immediately handled by our maintenance team. Your detailed review of our apartment and facilities are much appreciated and I will pass along your comments on the staff as I am sure they appreciate your acknowledgement. We want... More 

kota kinabalu
Level Contributor
47 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 28, 2016

This place ensure a good stay at reasonable price. Rented the apartment type with 2 rooms inside. Hotel well placed right in the town. The best part shopping mall jus next door, same building. recomended for family and people looking for town escape.

Helpful?
Thank kuupsabah
IHMYY, Operations Manager at Imperial Hotel, responded to this review

Dear kuupsabah, Thank you for choosing Imperial Hotel Miri. We are happy to hear that you enjoyed your recent stay with us. Our central location is a strong drawing point and our apartments are very popular for families as they range from 1 bedrooms to 3 bedrooms. We appreciate your review and we look forward to welcoming you back on... More 

Questions? Get answers from hotel staff and past guests. Ask a question

136 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service

Additional Information about Imperial Hotel

Address: Imperial Hotel Jalan Pos, Miri 98000, Malaysia
Location: Malaysia > Sarawak > Miri District > Miri
Price Range: $40 - $85 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Imperial Hotel 4*
Number of rooms: 268
Reservation Options:
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Also Known As:
Imperial Hotel Miri, Sarawak
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Questions & Answers

Here's what travelers have asked, with answers from Imperial Hotel staff and other travelers.
3 questions
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Brunei-Muara District, Brunei Darussalam
Brunei-Muara District, Brunei Darussalam
28 days ago

See all questions (3)

Questions? Get answers from Imperial Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Preferring high levelling floor for quiteness and request for Non smoking zone”
 of 5 bubbles AqueenHotel, 4 days ago | Read review
“Get a room with a view and double check on your bookings when making it through the phone.”
 of 5 bubbles Ting249, Oct 12, 2016 | Read review
“Older block, sea side”
 of 5 bubbles Underground_boy, Oct 1, 2016 | Read review
“choose any room with sea or town view all wxcellent.”
 of 5 bubbles kuupsabah, Sep 28, 2016 | Read review
“try to get higher floor, I got the 6 floor which is facing some water tanks and air ducts and the view is not pleasant”
 of 5 bubbles KenChuah, Sep 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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