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Hornbill Resort

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Hornbill Resort
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25 Reviews from our TripAdvisor Community

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Showing 23: English reviews
Kuala Lumpur, Malaysia
Reviewed February 2, 2016

The room was newly renovated and reasonably comfortable, but the promised high speed internet connection, the wide range of satellite TV-channels and a daily in room service doesn't exist. I am not sure, how long one has to stay there to become eligible for the cleaning service, bcs. we stayed for 5D/4N and no one bothered to at least take...

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Helpful?
Thank Nornia
Izzat_Ibrahim, Front Office Manager at Hornbill Resort, responded to this review

Dear Nornia, Greetings from Hornbill Bay Resort. Thank you so much for visiting us recently and for sharing your review. We truly appreciate your positive recognition of our newly renovated room, but at the same time, we are sorry that we did not live up to your expectations. Rest assured remedial actions have been taken. Once more, thank you for...

Reviewed January 7, 2016

Book this thru Hotels.com. Was told that room C/W Standard Room, 2 Single Beds, Free wired Internet access, 19-inch LED TV with satellite channels. No such things as 2 single beds, only 1 single bed which is dirty and smelly. No internet access, and the TV is only 12’ CRT (1990’s) with was found faulty. This is totally CON, spent...

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Helpful?
Thank ฟาริด อ
Izzat_Ibrahim, Front Office Manager at Hornbill Resort, responded to this review

Dear ฟาริด อ, Greetings from Hornbill Bay Resort. First of all; we would like to thank you for choosing Hornbill Bay Resort. Nevertheless, we appreciate your feedback and we currently refurbishing our product by stages. Little bit insight on our plan, as today, 29th March 2016, we just finished replacing all CRT TVs with LCD TVs in all rooms. We...

Melaka, Malaysia
Reviewed December 27, 2015

Nothing good to say about this resort. It's a nightmare resort. I have paid half a thousand for two nights and I feel that I have been cheated. No soap, noisy air cond, no place to put our luggage, no table and no chairs for us to sit, The room is very small and dirty not as shown in the...

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Helpful?
1Thank jump373
Izzat_Ibrahim, Manager at Hornbill Resort, responded to this review

Dear jump373, Greetings from Hornbill Bay Resort. Thank you for taking the time to share your valuable comments. We are sorry to hear you felt underwhelmed by our facilities. Rest assured your comments have been noted and recorded and we are taking corrective actions to further improve ourselves as we strive to deliver the best in customer service. As today,...

Selangor, Malaysia
Reviewed March 10, 2015

Nothing good to say about this resorts. I feel cheated by this resort the pictures showed by the runner at the Jeti Lumut & hotel website are totally different from the actual room. The runner said the resort will provide us extra mattress, so we agreed to book. Rude receptionist promise to send the mattress but no one came. The...

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Helpful?
1Thank candy1724
Izzat_Ibrahim, Manager at Hornbill Resort, responded to this review

Dear candy1724, Greetings from Hornbill Bay Resort. Thank you for staying with us and thank you for sharing your comments. I do apologise for the shortfalls that you have experienced on this visit. Rest assured we are currently addressing these shortfalls. My team and I look forward to welcoming you back and providing you a better experience. Regards, Izzat Ibrahim....

London, United Kingdom
Reviewed February 25, 2015 via mobile

Myself, my boyfriend and our friends, a family of two adults and three children, had booked to stay here for a holiday together. Within about 15 minutes we had decided to leave and find an alternative place to stay. This place really is only suitable for people who are really willing to rough it, and even then I would advise...

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Helpful?
1Thank Kate L
Izzat_Ibrahim, Manager at Hornbill Resort, responded to this review

Dear Kate L, Greetings from Hornbill Bay Resort. Thank you so much for visiting us and for taking the time to share your detailed review with others. Please accept my sincere apology for your unpleasant experience. I fully empathize with your situation and can relate to your dissatisfaction. Please allow me to elaborate as well on what we have done...

Shanghai, China
Reviewed December 30, 2014

Not great value by any stretch of the imagination. The location is good but that's about all it has going for it. If you find yourself there are much better options just up the road. Room was on the shabby side and the receptionist not particularly helpful.

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1Thank Philip_Rebbeck
Izzat_Ibrahim, Manager at Hornbill Resort, responded to this review

Dear Philip_Rebbeck, Greetings from Hornbill Bay Resort. We are delighted to hear the positive comment regarding our location and equally disappointed to note that our resort was not to your liking. Please accept my sincere apologies for the services that were not to your expectations and for any inconvenienced caused. We are seriously concerned about your valued comments in regards...

Reviewed December 9, 2014

i'am really satisfied this resort. you will enjoy with the environment at this resort. The service also very good and no problem. you can had a sea view at this resort also. the room and toilet is very clean

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1Thank amira428
Izzat_Ibrahim, Manager at Hornbill Resort, responded to this review

Dear amira428, Greetings from Hornbill Bay Resort. Thank you so much for your stay at Hornbill Bay Resort and for taking the time to write such a positive review of your experience. I am delighted to read that you enjoyed the environment of our resort, and the incredible service delivered by my team. Thank you so much for your kind...

Kuala Lumpur, Malaysia
Reviewed November 30, 2014

I booked standard room one week earlier at Ombak Inn and paid MYR50 deposit. However, when I reached there the owner politely mentioned to me that the room is not available. Some of the existing customers extended their stay. He suggested and wanted to replace me with this place (Hornbill resot). I had no option other than to stay here....

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3Thank ilamaj98
Izzat_Ibrahim, Manager at Hornbill Resort, responded to this review

Dear ilamaj98, Greetings from Hornbill Bay Resort. Thank you for taking the trouble to write this feedback. We appreciate your efforts for the evaluation. We are sorry to hear you felt underwhelmed by our facilities. Rest assured we are currently addressing these shortfalls. Once again, thank you for your comments and I hope to have the opportunity to welcome you...

Melbourne, Australia
Reviewed August 31, 2014

And by pets, I mean big, gross cockroaches. The location is good, and the staff were satisfactorily helpful. But the place was mouldy and gross. When we arrived we checked the linen. Not only was it dirty, but there was dried blood on the sheet and one of the pillowcases. The second pillow case was mouldy. The staff gave us...

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2Thank Leila K
Izzat_Ibrahim, Manager at Hornbill Resort, responded to this review

Dear Leila K, Greetings from Hornbill Bay Resort. Thank you for your stay at Hornbill Bay Resort and sharing this review.I am sincerely sorry for the shortfalls in cleanliness that you have highlighted and I am terribly sorry for the inconvenience that we have caused you. Rest assured we are addressing these shortfalls in our continuous efforts to improve. 1)...

Malaysia
Reviewed July 30, 2014

the only one of good comment i can said is the location for this resort is good. coz is just walk 3 min can reach beach! but the room is terrible, the aircon is noisy ! bed is uncomfortable ! bed sheet is dirty! towel dirty! Ceiling was dirt! when upstair people walking you can see the dirt drop from...

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Helpful?
3Thank c0nstance89
Izzat_Ibrahim, Manager at Hornbill Resort, responded to this review

Dear c0nstance89, Greetings from Hornbill Bay Resort. Thank you for your stay at Hornbill Bay Resort and sharing this review. While compliments and recognition are nice to receive; your constructive feed back will help us develop our products and services to match current and future guest needs and expectations. Thanks to customers' feedback, we have started to replace old bed...

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Amenities

Highlights
  • Room Service
  • Restaurant
Things to do
  • Restaurant
Room types
  • Family Rooms
In your room
  • Air Conditioning
Services
  • Room Service

Additional Information about Hornbill Resort

Address: Lot 4462 Teluk Nipah, Pulau Pangkor 32300, Malaysia
Location: Malaysia > Perak > Manjung District > Pulau Pangkor
Price Range: $28 - $38 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hornbill Resort 2.5*
Number of rooms: 20
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Questions & Answers

Questions? Get answers from Hornbill Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go to another hotel”
 of 5 bubbles Philip_Rebbeck, Dec 30, 2014 | Read review
“rooms on the south side are quieter”
 of 5 bubbles amira428, Dec 9, 2014 | Read review
“Choose the rooms facing the sea as all the rooms have balcony to relax.”
 of 5 bubbles arryan456, May 30, 2014 | Read review
“Take the hill view”
 of 5 bubbles muhamadkl, Jan 1, 2013 | Read review
4 of 4
Questions? Get answers from hotel staff and past guests. Ask a question
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