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Kilaguni Serena Safari Lodge

Travelers' Choice award winner
Tsavo National Park West, Kenya
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Kilaguni Serena Safari Lodge
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640 Reviews from our TripAdvisor Community

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Showing 502: English reviews
1 review
5 of 5 stars Reviewed 3 days ago NEW

I just returned from a mission trip that included a visit to Tsavo West Game Park with 14 orphans. While visiting, our bus broke down in the park for 3 hours. Once word got to the staff at Kilaguni Serena, a bus picked us up and brought us to the lodge. They had tables set for us to eat a... More 

Helpful?
Thank JeanCTravel
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Jean, Thank you for taking time to review Kilaguni Serena and we are glad to have had the opportunity to make a difference to the young children, and our staff are impotnatant in making Serena as a brand. looking forward to hosting you once again in the near future kind Regards, Dan Chahenza|lodge Manager Kilaguni Serena Safari lodge More 

ohio
Level Contributor
197 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Okay. So, the rooms at this inn are are clean, beautifully decorated and have large bathrooms. And the staff could not be more friendly, accommodating, professional and courteous as it seeks to make your stay perfect. And yes, the dining room serves gourmet meals at hours that work around safari trips. All of that would make this hotel the ideal... More 

Helpful?
Thank quiinc
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest, Jambo and greetings from Serena Kilaguni. Thank you for taking time out to share your review. It was our pleasure extending our African hospitality to you. I am glad that you found your stay with us ideal and in your own words “a one-of-a-kind experience on planet earth – is the watering hole out back, the one that... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

There wasn't a thing I would change about the experience I and two friends had a Kilaguni this past February. Even before we arrived, our safari vehicle driver commented that he loved visiting this lodge because the food was so good. But it wasn't just the food. First of all the location is stunning: the lodge main area (restaurant, bar,... More 

Helpful?
Thank Bonnie S
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest, Jambo and greetings from Tsavo. Thank you for taking time out to share your detailed review. It was our pleasure extending our African hospitality to you. We are truly grateful for receiving such compliments of the hotel; - which you have described as “Very Pleasant accommodation", I have noted you immensely enjoyed not only our food but Serena... More 

Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I loved the place- excellent customer service, excellent food and the rooms were just amazing- with a good view of the animals and Chyulu hills. I wished I could stay there forever, in such a quiet and peaceful place.

Helpful?
Thank Mutono N
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Mutono, Jambo and greetings from Tsavo West Thank you for taking time out to share your review. It was our pleasure extending our African hospitality to you. We are truly grateful for receiving such compliments ranging from the hotel; - which you have described "You would have wished to stay forever” to food and our excellent customer service. we... More 

Oslo, Norway
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Imagine having breakfast overlooking a waterhole just meters away with tons of zebras, baboons and other animals coming to drink. Then imagine Kilimanjaro in the background. We experienced this in Kilaguni, and we will never forget it. In the evenings, they light up the waterhole, so you can see the animals while you enjoy the yummy dinner, as well. We... More 

Helpful?
Thank MissT303
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest, Jambo and greetings from Kilaguni Serena. Thank you for taking time out to share your review related to your recent visit to the Tsavo. I am pleased that we had the privilege to provide you an unforgettable memory, in your own words "Imagine having breakfast overlooking a waterhole just meters away with tons of zebras, baboons and other... More 

Cape Town Central, South Africa
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Set in the stunning and varied West Tsavo area of Kenya, this lodge has it all going for it. A deck with a 180 degree view of the world, its animals and the mountains back lit at sunset. I have particular dietary constraints. Chef Kores and and his teams could not do enough for me. They asked what I would... More 

Helpful?
Thank Jocelin K
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Jocelin, Jambo and greetings from Tsavo. Thank you for taking time out to share your review. It was our pleasure extending our African hospitality to you during the time you spend with us at the Serena Kilaguni. We are glad that in your own words - “ Overall an experience not to be missed,Set in the stunning and varied... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed June 10, 2016

The lodge is quite big and doesn't feel cozy. The food is average. Of all the places I stayed on my 40 day adventure this was my least favorite. The one highlight was the watering hole here. Wildlife would visit the watering hole all during the day and night. Monkeys running across the roof and the hyenas calling at night... More 

Helpful?
Thank Sheila H
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest, Greetings and thank you for taking time out to review Kilaguni Serena on Trip Advisor. We do appreciate constructive feedback as we continuously monitor and improve our services. We endeavor to exceed our guests’ expectations always. We are happy to have hosted you and to know that your overall experience in your stay worked. Your remarks on lodge... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 6, 2016

A beautiful cosy lodge in Tsavo, delicious food prepared by the chefs, very nice waterhole overlooking the restaurant where we managed to spot elephants during breakfast, a small but nice swimming pool to cool off from the afternoon heat. Only spent one night here but will definitely come back for a longer stay. Kudos to Dan the manager who really... More 

Helpful?
Thank Masaai707
Chahenza D, General Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest, Jambo and greetings from Tsavo West Thank you for taking time out to share your review. It was our pleasure extending our hospitality to you during the time you spent with us at the Serena Kilaguni I have noted that the staff were great and accommodation cosy. I have also noted your comment on food and shared with... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 2, 2016 via mobile

Highlight of this lodge is there restaurant area overlooking a watering hole where wild animals come and go through day and night!! While we were staying there we were very lucky to see a family of 13 elephants came to drink water while we were having a candle lit dinner. This was an amazing and jaw dropping view. Good food... More 

Helpful?
Thank Asif G
Chahenza D, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest, Greetings from Serena Kilaguni team! Thank you for taking time out to review Kilaguni Serena on Trip Advisor. I’m very pleased to note that in your overall experience, we exceeded your expectations through our Friendly service from our staff, spacious rooms overlooking the Chyulu hills, and our watering hole for the wildlife that has abundance of wildlife both... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed May 23, 2016 via mobile

had a wonderful stay at kilaguni. Though we were there for one night , but we made the most of it. The food, service , room was up to serena standard. Especially the hot water in the bathroom. We were with a child and the staff were very friendly and made us feel at home.. to top it all, we... More 

Helpful?
Thank Zainab A
Chahenza D, General Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest, Jambo and greetings from Tsavo Thank you for taking time out to share your review and for spending one night at Kilaguni Serena. We are all gratified to note that you enjoyed the warmth of the staff from the food,room and the overall service. We hope we shall have the privilege to again host you here at Serena... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free Internet
  • Bar/Lounge
  • Room Service
  • Free Breakfast
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Free Breakfast
Official Description (provided by the hotel)
Situated in Tsavo West National Park in Kenya, the lodge commands a magnificent view second to none which extends to the rugged scenic Chyulu Hills in this 7065 square km park. The snowy dome of Mt. Kilimanjaro creates a perfect back drop. ... more   less 

Additional Information about Kilaguni Serena Safari Lodge

Address: Tsavo National Park West, Kenya
Location: Kenya > Coast Province > Tsavo National Park West
Price Range: $196 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kilaguni Serena Safari Lodge 4*
Number of rooms: 56
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Also Known As:
Kilaguni Serena Safari Hotel Tsavo National Park West
Hotel Kilaguni Serena Safari
Kilaguni Serena Safari Lodge Kenya/Tsavo National Park West
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