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Aston Tanjung Pinang Hotel and Conference Center

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Aston Tanjung Pinang Hotel and Conference Center
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290 Reviews from our TripAdvisor Community

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Showing 227: English reviews
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Singapore, Singapore
Reviewed 2 weeks ago

Stayed at this hotel 12 months ago and gave it a honest and frank review about how our stay was continually ruined by the actions of one particular staff member. For better or worse, we stayed there again on Sat 11th Feb, and in the interests of fairness I have to say what an amazing time we had and every...

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Helpful?
Thank Ian H
Singapore River, Singapore
Reviewed 3 weeks ago

I came for a family holiday .I like the ambience, cleanliness, delightful scents and room design. Bathroom was nice, bed and pillows were comfortable. Places of attractions were far from the hotel hence you will require to engage their transport services Upon checking in, the receptionists greeted us politely. They are all english speaking. So we had no trouble communicating....

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Helpful?
Thank gul39anath_b
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr. Gul39anath_b, Thanks you very much for taking your time to share your stay experience through Tripadvisor. We are glad to know that you had a wonderful stay and hear such as a compliments of our staff (Ms. Ferda) . Your kind words will be share to all staff members and receiving such feedback from guest like yourself inspires...

Bandung
Reviewed 3 weeks ago

room was kinda dirty, stinky pillow, dirty mug, dirty carpet. And super noisy. The wall was very thin, i can hear my neighbor snoring, the corridor also noisy coz of ignorance people, and i can hear random sound from above my room. Dinner menu didn't taste good and too expensive for that kind of quality. Breakfast was not bad, still...

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Helpful?
Thank L9882JCfranc
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr. L9882JCfranc, Thanks you very much for taking your time to share your stay experience through Tripadvisor. Its bother me to note and sincere apologies for the obvious inconvenience over the experiences during your stay with us, especially for room cleanliness and the taste of food. On this matter ,you will pleased to know that I have personally address...

Singapore, Singapore
Reviewed January 21, 2017 via mobile

Aston used to be one of my choices of stay in the past when my place in Trikora wasn't up yet. The room is clean and cozy, and my stays were always satisfactory. The service staff was also very friendly and some even recognized me because of my returns. The usual welcome drink was a nice touch. Breakfast was quite...

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Helpful?
Thank typicalgio
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr. Typicalgio, Thanks you very much for taking your time to share your stay experience through Tripadvisor. We are glad to hear that you had a wonderful stay with us .Your kind words will be share to all staff member and receiving such feedback from guest like yourself inspires us to continually provide the level of service that the...

Singapore, Singapore
Reviewed January 14, 2017

i kind of surprised to know that it wasnt fully booked as stated in a webbsite. the first room had an unpleasant feeling so asked for an upgrade room facing swimming pool more comfy. the night club was closed thought its still functioning to see some action proven disappointed. the gym is stuffy not well mentain exercise equiptment..the list could...

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Thank Ramli M
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr.Ramli M, Thank you very much for taking the time to share your stay experience through Tripadvisor . We appreciate and value your feedback and its has been utilized to improve the standard of facility and service that the guest has came to expect. We are looking forward to welcome you again soon and gives us another opportunity to...

Batam, Indonesia
Reviewed January 9, 2017

Need to improvement for the cleanses of the swimming pool, upon swim I was found many flowers was fallen to the pool area, and also for pool accessories are getting old already need to replacement . Thanks

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Thank syafrinas2017
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Ms. Syafrinas, Thank you very much for taking the time to share your stay experience through Tripadvisor . Your comment for the pool cleanliness and accessories was brought to our attention and receiving such feedback from guest like yourself inspires us to continually provide the level of service that the guest have come to expect. We hope you will...

Reviewed January 7, 2017 via mobile

It was only 1day stay after we stay at Lagoi. But it was quite impressive experienced for me and my family. It was late at nite, we were starving and I didnt know place to find foods. But thanks to pak Budi, one of hotel staff at concierge who was on night duty, helped us to buy some foods and...

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Thank Matt_Tarigan
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr. Matt Tarigan, Thanks you very much for taking your time to share your stay experience through this email. We are glad to know that you had a wonderful stay and received such as a compliments of our staff (Mr. Budi) . Your kind words will be share to all staff members and receiving such feedback from guest like...

Reviewed January 6, 2017

This place is a complete value for money.. The rooms are very good and clean. The staff is very friendly and helpful. The spa in the hotel is again value for money. You must try the spa here. A special thanks to Evin. Evin is one of the staffs at the hotel. A very nice and friendly guy. He is...

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Helpful?
Thank Vinayak M
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr. Vinayak M, Thanks you for your review and we do value and appreciate your feedback through Tripadvisor. We are glad to know that you had a wonderful stay and well accept with the service and facilities we provided. Your kind words about our staff (Mr.Evin) will be share to all staff members and receiving such feedback from guest...

Jakarta
Reviewed January 5, 2017

As a Aston Membership, we're really disappointed for the front office's service at first time. They busy taking picture with other Guest and let the front office empty, we wait for them done. No welcome drink for us and the worse is when we're check in, she said she will upgrade our room. But when we arrive to our room,...

Review collected in partnership with this hotel
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Thank hemstars
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Mr.Hemstars, Thank you very much for taking the time to share your stay experience through Tripadvisor. It bothers me to note that your stay was inconvenienced by the service while you checked in and the facilities in the room included the cleanliness and wifi connection. Please be assured that I have personally addressed this issue with my team and...

Jakarta
Reviewed January 3, 2017

Nice hotel. The room is clean and family friendly. The staffs are very helpful. Breakfast was enjoyable. The food can be improved by adding some local cuisine though. Wifi is not too strong in the room, but it was acceptable.

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Helpful?
Thank artileri67
Japar B, Front Office Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review

Dear Altireli67, Thank you very much for taking the time to share your stay experience through Tripadvisor . We glad to know that you had a wonderful stay with us and receiving such feedback from guest like yourself inspires us to continually provide the level of service that the guest have come to expect. Your comment about the internet connection...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
A modern and stylish 4 star Business and Conference hotel committed to the highest International standards and a wide range of service and facilities to suit the need of frequent Business Travelers and Conference Organizer ... more   less 

Additional Information about Aston Tanjung Pinang Hotel and Conference Center

Address: Km. 11 Jl. Adisucipto, Tanjung Pinang, Riau Islands Province 29125, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Tanjung Pinang
Price Range: $44 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aston Tanjung Pinang Hotel and Conference Center 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Aston Tanjung Pinang Hotel And Conference Center Bintan Island, Indonesia
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Questions & Answers

Here's what travelers have asked, with answers from Aston Tanjung Pinang Hotel and Conference Center staff and other travelers.
5 questions
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Questions? Get answers from Aston Tanjung Pinang Hotel and Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Deluxe rooms are very well priced and represent great value.”
 of 5 bubbles Darthhayda, 2 weeks ago | Read review
“Upper rooms have less noise from pool.”
 of 5 bubbles 866rodw, Oct 27, 2016 | Read review
“Room facing the road is quite noisy as the window is single pane glass.”
 of 5 bubbles Tulang_B, Oct 24, 2016 | Read review
“Higher floor view skyline”
 of 5 bubbles David0545, Sep 15, 2016 | Read review
“with a view to the swimming pool”
 of 5 bubbles SidSharma2014, Jul 31, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question