We stayed here for 2 nights with our kids to explore the region. The resort compound is very large, so this is not a boutique hotel. We had 2 connecting rooms, which were large and comfortable. The kids enjoyed the 2 pools (outside and inside), there is also a mini-golf. We had dinner on the terrace of the a la carte restaurant, near the pool, which was very nice and good. The breakfast is stunning, a huge buffet with everything you can imagine. It's been 2 years we had no breakfast buffet, so this was quite a treat. In a trio we're not all accommodations are comfortable, this hotel was very appreciated. It's a very safe choice if you are looking for comfort.
We have a short time to enjoy out of town and decided to relax at Emralda Ninh Bình resort. We didn’t have high expectation here but it turned out amazing. What features the most is Ms. Tuoi and Ms. Lien did body massage for us. More than amazing and hardly can find anywhere else. A must to try.
Nice resort, clean and spacious room. Food was good. We ordered avocado smoothie that costed Vnd 120k while the lunch set menu for 2 pax only Vnd 500k. Staffs were friendly but we asked for restaurant recommendations, the only answer was “ their restaurant”. It could be good for hotel sales but as a guest, I expected more than that. It really made us feel like staying here means eat here, sleep here. so why we need to travel?
We stayed 2 nights with 2 rooms in Cluster Bamboo. We really like the fresh air and lots of greenery here. That is all. The first impression was really bad when we checked in, there was no staff to welcome us in the lobby. The receptionist was not friendly. We never received a smile from all the staff even though they did not wear masks. Waitress at Sen restaurant is the same. They disappeared after bringing all the food to us. When we complained about the master card issue with the bellman, they denied responsibility with no apologies and asked us to contact the front desk staff by ourselves. Why do we have to do that. OMG !! This is really a bad experience. We were not getting a service that was commensurate with the money we spent. And of course we won't come back here and won't recommend it to anyone.…
My family has stayed for 2 nights with some unexpected experiences which you normally demand in a 4-star resort. We had arrived at the hotel at 7.30PM after a 4.30 hour of driving trip from Moc Chau with our rental car. There was no people to welcome us after our car had parked in the front lobby for 5 mins. The first terrible impression which I didn't expect. We are arranged to stay in the Bamboo Garden where the room design is acceptable. However the old built-in closet got squeaky which caused a lot of inconvenience during the stay, and it couldn't be imagined that the handle of glass door in the shower are in a wrong installation. After checking in the room, we had a dinner in the Sen Restaurant. We got sitting in the outdoor place near the pool but after the food came out, there was no waiter to serve our further orders and demands. Even we got an unfriendly behaviour from the waitress. On the 2nd day night, when we came back the hotel at 6.30PM after a trip to Trang An and Bai Dinh Pagoda, the door had been locked and we had to wait for 15 mins outside before there was a staff coming to help. It happened again in the next morning when we came back the room to pack the luggage, and again we have to wait for the staff coming to open the door. In conclusion, we enjoyed the beautiful landscape, the tranquility and the traditional architecture in Emeralda but the service was very poor. I definitely would not recommend this place to any of my friends.…
I chose this resort for my wedding anniversary and there was no regret of my decision Here are some things that I really satisfied: - Everything (policy, information, map...) was clearly mentioned upon check-in, you will be warmly welcomed - A folded swan had been set up in my room and we really enjoyed the very first moment of our room - The service and staff go fast and accurate with all your request - MUST TRY Organics restaurant, they served delicious food with professional manners at reasonable price - We tried the Spa and it was good (space, staff, therapy, smell) - My car had a problem when I left the resort. However, with very kind assistance from Security team, the problem was not big any more. A very special thanks to them!!! The only thing that I would recommend is about Massage service. The staff should use a warm towel to clean the oil for clients. It will make the service up to 10. LASTLY, I WOULD LIKE TO SAY THANK YOU TO EMERALDA TEAM, WHO WAS VERY PROFESSIONAL, HOSPITABLE AND ENTHUSIASTIC!!! ALL THE BEST TO YOU AND HOPE TO SEE YOU AGAIN SOON!!!…
Highly recommend!!! We have had a super great and relaxed time !! Kindly staff , perfect rooms, no complaints!! The Spa was so good , my friend and I ask for a facial massage and it’s was fantastic !!! Congratulations to all the staff time and the hotel director!!! Amazing experience!!!
Agree 100% with NYTravelingCouple. Ninh Binh is a nice little canoe ride into some caves. Besides that, meh. I suppose that if you're spending time in Vietnam and you traveled forever (from New York) to get there, you might as well experience it. The Resort might be beautiful but since we, and I gather most guests, only stay overnight before heading to Halong Bay, you never really get a chance to find out. Staff was friendly, but again...only a few speak English. Dinner was a disaster...had to send back a few dishes...but manager was apologetic, took it off the bill and pleaded with us to try again the next night. We were gone by morning. Breakfast was very good. Room was pretty...but dated. No tv in English. Bring a flashlight if you venture out at night. Porch light serves to attract flies. You're in a forest here. Pretty during the day. I believe it's the only game in town at a "luxury" level. Good point about going from Metropole in Hanoi to Emeralda...quite a difference. And yes, it's where all the tour buses stop. There was a National Geographic tour there when we arrived, but otherwise empty due to CoVid19 starting to peak.…
Structually the hotel and its surrounding gardens are very well designed but the hotel has seen its best days gone for long. The gardens, swimmingpools and recreational areas are filthy and run down. The lobby area is relatively well kept and gives you a good first impression when entering the hotel. All other areas are worse. Rooms are shabby, furniture run dow, bathroom dark and smelly, terrace dirty and lounge chairs not useable. Staff is not attentive, friendly or helpful, breakfast staff was so unfriendly that we asked them not to continue serving us. Food at breakfast and dinner was mediocre. The hotel is outside Ninh Binh and is only recommended for one overnight stay when your travel itinerary requires it. We were glad when we left.
We checked in to the Emerelda Resort after spending the day in the nearby Vanh Long National Park which was breathtaking. The hotel too was top quality. It was a shame that we were only there for one night (which happened to be my birthday) and could not take full advantage of the ameneties on offer. There had been some indifferent reviews onTrip Advisor and the critisisms were unfounded from our point of view. We found the accomodation, the staff an the restaurant to be of the highest standard in every aspect. We were greeted as we arrived and given a welcome drink and our luggage was whisked away and delivered to our cabin. The cabin was superb - being clean, spacious and very well appointed. When it was time for dinner, we were collected in a buggy ( which brought us back afterwards). We havd a lovely meal in the restaurant which ended with a complimentry Birthday Cake and a chorus of Happy Birthday! Afterwards, we had a drink at the pool bar which unfortunately had to close at 10.30 due to virus restrictions. The following morning we had to check out early so could not take complete advantage of the amazing breakfast on offer. Thanks to everyone at Emerelda for such a pleasant stay - albeit a short one.…
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