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Sea Stars Hotel

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Traveler (10)
Dining (11)
Room & Suite (6)

About

Location
Cleanliness
Service
Value
Located on the most beautiful main road of Haiphong city, the SEA STARS hotel. Very close to Big C supermarket and the complex offices & buildings. Just only 4 km to Catbi International Airport, we are delighted that you have chosen to stay with us. With 91 luxurious rooms and suites; interconnected restaurant; bar; conference & meeting room; fully health club services such as: gym; swimming pool; beauty salon; sauna; jacuzzi; foot and body massage… equipped by modern equipment, incomparable facilities and all above is the professional services of the well-trained staff are always friendly show the traditional hospitality of Vietnamese, the SEA STARS hotel will satisfy all your needs, surely.
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Non-smoking rooms
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Package Deal
36Reviews
48Photos
1Q+A
6Room tips
Traveler rating
  • 7
  • 8
  • 13
  • 5
  • 3
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Popular mentions
The hotel is beautiful, the space is very comfortable and comfortable, the food is delicious, the service is enthusiastic and attentive. Location Seastar Hotel conveniently moves into the city center. Nice room, fully equipped. However, regulating our family to turn on the total
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Response from Nguyenngochuy, Người quản lý at Sea Stars Hotel
Responded 1 week ago
Dear Liao Yoo, On behalf of Staff and Management of SEA STARS hotel, we would like to take this opportunity to Thank you for stayed with us and extend professional comment towards the development of our services to achieve our main goal of “Guest’s Satisfactions”. With your situation, I do not have any alibi but to say “Sorry” and do promised that I and our management team will try harder to solve the problems as per your comment and we hope that matter will not be happened again. Once again, thank you so much for your kindly support to us thus far and we wish have the chance to serving at the SEA STARS hotel in the near future. Highly appreciated for your understanding and sympathizing With all respected regards, Nguyen Ngoc Huy (Mr.) General Manager
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Hotel's Favorite
sea stars hotel was a great place to stop on our way to Ha Long. Checkin was easy, staff friendly and helpful, clean and well appointed room and good selection of breakfast options. The hotel is decorated in a French colonial style, impressive looking main foyer, and the wifi
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Response from Nguyenngochuy, Tổng giám đốc at Sea Stars Hotel
Responded Jul 23, 2018
Dear Helen B, Thank you very much for your goodwill in giving us the opportunity of serving to you. Your positive comments about us on this site as a bonus to all of SEA STARS HOTEl's staff to try more and more to meet all requirment of our beloved guest like you. We will upgrade our services day by day and hope have more chance to serve you again. With all respected regards, Nguyen Ngoc Huy (Mr.) Hotel General Manager.
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The staff are nice the room ok and clean. The shower has poor pressure and take awhile for the hot water to come through. The bed not so good, springy. The window are bad as they block little noise from the outside The massage was horrible, a happy ending place. The breakfast
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Response from Nguyenngochuy, Tổng giám đốc at Sea Stars Hotel
Responded Oct 17, 2018
Dear Jerry D, Thank you very much for your goodwill in giving us the opportunity of serving to you. My management team and I will try our best to upgrade our services to meeting all guest's requirments like you. And I make sure those your mentioned will be more better day by day. Best regards,
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A good night's stay. Breakfast included was okay quality, reasonable assortment. The odd part was the management staff... it was like they wished we weren't there, guests are a hassle; not the slightest smile, rude. Some staff was helpful, but management team unprofessional
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Response from Nguyenngochuy, Tổng giám đốc at Sea Stars Hotel
Responded Feb 6, 2018
Dear Rick76043, Thank you so much for your review us on this site. Your possitive comment like the bonus for us to have more power in trying our best to find how to serve our guest better like you. Sorry for unconvinece that may caused during your stayed by our construction and I hope it will be stopped soon. Looking forward to serving you at the SEA STARS HOTEL in nearest future. With most respectful regards, Nguyen Ngoc Huy (Mr.) General Manager
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A bad experince. Helpful at the start in confirming flights. The room looked good but the safety box did not work and needed taking away to fix. Then the door lock failed and needed two visits to fix. After being in the room for short time a back smoky type smell irritated our
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Response from Nguyenngochuy, Tổng giám đốc at Sea Stars Hotel
Responded Oct 2, 2017
Dear Clivenz2014, Thank you very much for your goodwill in giving us the opportunity of serving to you. We appreciate to your candid feedback when stayed with us. I am very sorry to hear that your stay did not meet expectations. I apologize for this bad experience. Furthermore, I will personally supervise that everything will be in order on your next visit. We look forward to welcoming you back then.
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Album Categories
All photosTravelerDining Room & SuitePool & BeachBusiness Center & Event RoomsFamily and Play Areas
Loud, busy highway immediately next door
Outdated shower that wouldn't drain
Neon nightlight that shown through room all night
Photo provided by managementSea Stars Hotel
Accommodation
Photo provided by managementSea Stars Hotel
President suite
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12
Dear Ms. Hsu, Thank you for your consider to SEA STARS hotel - The TRULY 4**** in Hai Phong. It's very easy to get to Ha Long bay from Hai Phong by Boat or Bus. Yes, it's possible to go there by motobike but it's not safety on the road when you ride. If you need any more question, please contact to us via: info@seastarshotel.vn Best regards,
0 votes
"Stay somewhere else"
"nothing to share"
"Try to ask for a quiet room"
"Get a room on a higher floor so that you do not get noise from the highway."
"Get a room at the back away from the main road. You can always check out the 360 degree views from the rooftop restaurant."
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12
PRICE RANGE
$63 - $82 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHai Phong
NUMBER OF ROOMS
91
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