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Mercure Hai Phong

Traveler (49)
Room & Suite (36)
Dining (25)

About

Location
Cleanliness
Service
Value
Rising above the skyline, Mercure Hai Phong is a potent symbol of Hai Phong's development to prominence and prosperity. Mercure Hai Phong features a mix of stylish guest rooms and serviced apartments. Guests enjoy access to a host of facilities and services as well as panoramic views of the city. Staying in a haven of comfort as you discover the fascinating city of Flamboyant. Conveniently located on Lach Tray street in the central business district, Mercure Hai Phong draws the eye with its 28-storey tower. This is the highest Hotel building in Hai Phong, boasting sweeping views over the city's dynamic cityscape. We are delighted to welcome you to Mercure Hai Phong. Whether travelling for business or leisure, we're confident to bring you the next level of living style and discover an atmosphere and experiences not found anywhere else in this amazing city.
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Non-smoking hotel
Public Wifi
Sauna
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Hotel links
Visit hotel website
17Reviews
4Q+A
0Room tips
Traveler rating
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Popular mentions
+1
This hotel is located on the backside road so the hotel is not visible. It takes a time for us to look for. The car access to the hotel entrance and to the basement a little bit inconvenient. The room is clean, simple, not large but comfortable. The breakfast room is nice. The
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Response from Mercurehaiphong, Guest Experience Manager at Mercure Hai Phong
Responded 2 weeks ago
Xin Chào LNKHN, We thank you very much for having spent time staying and sharing with us your feedback ! We are all happy to learn that you were satisfied with our room facilities as much as the quality of food and beverages. It's a pleasure of the team to deliver their care and attention during your stay. Trust the entrance and the way to our basement being not spacious enough caused you some inconveniences, which we apologize for. Please rest assured that your comment has been shared within the team and we all look forward to welcoming you back very soon. Safe travels ahead! Guest Experience Manager Minh Thu (Autumn)
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Best location in Haiphong. Near from airport. Tasty food, nice service, clean and cozy room. All the staffs are super kind and helpful. Everything was perfect! Will visit again. Thanks for giving me woderful hotel experiences.
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Response from MercureHP, Guest Experience Manager at Mercure Hai Phong
Responded Mar 1, 2019
Xin Chào Kevin Kim, Greetings from Mercure Hai Phong! We very much appreciate your comments regarding your stay with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Good day and safe travels ahead! Very Best, Minh Thu (Autumn) Guest Experience Manager
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- Good to stay with best location, tidy room and friendly and professional staffs. - There’s a pool on rooftop, good service of spa; GYM club with steamed-bath room; - Easy to move from hotel to other places
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Response from MercureHP, Guest Experience Manager at Mercure Hai Phong
Responded Feb 19, 2019
Dear lynknguyen, Warm Greetings from the Mercure Hai Phong. Thank you for taking the time to share your experience with us. We are glad to know that you have enjoyed your stay and you was satisfied by our facilities as much as the level of care and attention from the crew Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review. Looking forward to welcome you back soon in Hai Phong. Very Best, Minh Thu (Autumn) Guest Experience Manager
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I have been looking for the place to celebrate the Valentine Day and decided to call the Restaurant in Mercure around 10am. They told me that they now set up the table so not sure still have table available or not and will call back to me around 30 minutes. After 1 hour no body
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Response from MercureHP, Food & Beverage Manager at Mercure Hai Phong
Responded Feb 17, 2019
Dear Ms. Tiffanytrinh91, Greetings from Mercure Hai Phong! First of all, please accept my sincere apologies. And thank you for your time with me on the phone to share your feedback personally. I will certainly look into this case carefully and address this issue with my team. I left my contact information to your mobile SMS, please contact me directly, if you decide to give us 2nd chance to recover your negative experience. Looking forward to hearing from you! Sincerely, Stanley Chang Food & Beverage Manager Mercure Hai Phong
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We stayed in December 2018 for 4 nights and we were upgraded to a suite complimentary. The amenities at this hotel are excellent with a spacious gym and swimming pool on the top floor with specular views. All the staff were very friendly specially with the nice surprise birthday
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Response from MercureHP, Guest Experience Manager at Mercure Hai Phong
Responded Jan 27, 2019
Xin Chao Huw D, Warm Greetings from the Mercure Hai Phong, Thank you for taking the time to share your experience with us. It's our pleasure to learn that you have enjoyed your stay and you were satisfied by our level of care and attention. One of our best features is the amazing view of the city once you visit the pool on the roof, and also we are more than pleased to have a chance hosting your special birthday celebration, may another year come with all the best! I'll share your feedback to the entire team and I'm sure that everyone will be encouraged by your kind words. We look forward to welcoming you back to this part of Vietnam again. Very Best, Thu Nguyen (Autumn) Guest Experience Manager
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Previous
Xin Chào anhvan2016, Cám ơn Quý khách đã dành thời gian nghỉ và chia sẻ trải nghiệm tại khách sạn Mercure Hải Phòng, chúng tôi rất xin lỗi vì việc bể bơi chưa hoạt động đã làm cho Quý khách không hài lòng. Trong thời gian tới khi bể bơi sẵn sàng, chúng tôi rất mong có thể chào đón Quý khách quay lại và trải nghiệm dịch vụ tại đây. Chúc Quý khách một ngày làm việc hiệu quả! Minh Thu Quản Lý Quan Hệ Khách Hàng
0 votes
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Dear, We are very delighted to receive your message. We would like be informed that we are now in Soft-opening period, only Accommodation & Restaurant Service are available. Other services as Executive Lounge/Spa/Swimming Pool/Gym/Sky Bar will be ready in next coming time. Very Best, Mercure Hai Phong Team
1 vote
Dear, We are very delighted to receive your message. We would like be informed that we are now in Soft-opening period, only Accommodation & Restaurant Service are available. Other services as Executive Lounge/Spa/Swimming Pool/Gym/Sky Bar will be ready in next coming time. And for the window in the room, you can see the city with a large one but can not open.
0 votes
Good Afternoon, Please accept my apologies for my late response. The Privilege lounge at Mercure Hai Phong Hotel is a small luxury restaurant. We will serve many kind of foods such as Korean, Japanese or Western style. However, the lounge is not available now. We hope that we could welcome you in the coming time. Thank you so much for your concern. Warm Regards, Mercure Hai Phong Team
0 votes
PRICE RANGE
$84 - $123 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHai Phong
NUMBER OF ROOMS
233
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