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Neptune's Villa

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157 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

My partner and I stayed here for two nights and could not wait to get out! We booked the Superior room with garden view. It is outdated to say the least. The TV wasn't working when we went to the room and we had to go and ask them to fix it. Which they did. The staff at the reception... More 

Helpful?
Thank Raz Y
New South Wales, Australia
1 review
1 of 5 stars Reviewed 3 weeks ago

Have traveled throughout Thailand staying at many different types of accommodations, and by far this was one of the worst experiences we have had. The rudeness of the staff on arrival was a stand out, some giggling and quiet arrogant and non assisting when struggling to organize our documents for check in. Did not offer to help with multiple luggage... More 

Helpful?
Thank ReyTes
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

Wanted to spend my last few days in Thailand in a nice place. Paid almost €500 to stay here for 3 nights. Paid for a sea view room which I did not get. When I complained, they completely ignored me and didn't try to solve the problem whatsoever, blamed me not getting the actual room I booked on an air... More 

Helpful?
Thank Emma K
A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for 5days during full moon. We stayed in their dorm as there was no other rooms left. This was great. Very clean and two huge shower rooms between ten. You have a private beach and the breakfast in the morning is great. Had been a while since we had a fry so 5days of them was fab.... More 

Helpful?
Thank A TripAdvisor Member
1 review
4 of 5 stars Reviewed 4 weeks ago

We stayed at Neptune's Villa for 2 nights just before Half Moon, and were really impressed. The accommodation was clean, modern and everything we expected. Our sea view bungalow had a great balcony which looked out over Sunset Beach. Every member of staff we spoke to were exceptionally helpful, often going above and beyond to meet our needs. The whole... More 

Helpful?
Thank Erin1738
London, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 5, 2016 via mobile

We came here on our honeymoon for a couple of nights and were treated like backpackers. We paid $220 a night for the best room (which had no kettle until we asked, no cutlery and one plate only) we broke the plate and were charged way over the odds and were charged an extortionate amount to get to the next... More 

Helpful?
Thank trichick5
England, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 20, 2016 via mobile

We moved to this hotel last minute after having to leave our previous hotel due to a ton of bugs and lizards inside our actual room.We was very lucky that this was available last minute due to it being the night of the full moon. I would recommend this hotel to anyone wanting to be close enough to the beach... More 

Helpful?
Thank kirstymboddy
Tauranga, New Zealand
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed June 7, 2016

I wasn't going to write this review as I understand that you can have bad staff everywhere, but I keep finding new items that were stolen from me while staying here and I'm furious! I'm always cautious so I had my last US$ hidden in the lining of my suitcase. Because I thought it was well hidden, I didn't think... More 

Helpful?
Thank HaleeR
NeptunesVilla, Manager at Neptune's Villa, responded to this review

Dear Halee, According to this matter,we already forwarded your details to our management and they will check with our housekeeper who cleans your room during stay with us in April 2016. Since this problem happened 2 months already and we just knew after saw your comment on Tripadvisor so it might make us difficult to find out .But we will... More 

1 review
5 of 5 stars Reviewed May 16, 2016 via mobile

Due to my mother passing I had to leave my travels, Neptune villas were kind enough to refund my payment for my time to stay as a gesture of god will, I believe this really shows the professionalism of this company and would recommend anyone to do business with them.

Helpful?
Thank Gavin O
NeptunesVilla, Manager at Neptune's Villa, responded to this review

Dear Gavin, First of all,we would like to say sorry for your lost and hope your mother rest in peace. We hope to service you for next time. Best regards, Neptune's Villa Team More 

Sutton, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 3, 2016 via mobile

If your travelling on a modest budget then Neptunes is a great place to stay. Close to restaurants and the beach. The pool is lovely and the staff are very friendly. The room was clean and had everything you would need. We had the garden view but was at the end so we could actually see the sea from the... More 

Helpful?
Thank Afc129
NeptunesVilla, Manager at Neptune's Villa, responded to this review

Dear Valued guest, Thank you for your kind support in our hotel.We are very glad to hear that you have enjoyed spending your time with us.And we hope that we will be able to serve you again for your next trip in Koh Phangan. Best regards, Neptune's Villa Team More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Free Parking
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Neptune's Villa is located on Had Rin Nai, the quiet and serene sunset beach on the southern side of Had Rin town. This side of Had Rin is well known for its peace and tranquility, with Neptune's Villa right in the heart of the village that borders this beach. Only 5 minutes walk to full moon party. ... more   less 

Additional Information about Neptune's Villa

Address: 110 1 Haad Rin Nai Beach | Baan Tai, Ko Phangan 84280, Thailand
Location: Thailand > Surat Thani Province > Ko Phangan
Price Range: $25 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Neptune's Villa 3*
Number of rooms: 48
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Also Known As:
Neptune`s Villa Hotel Koh Phangan
Neptunes Hotel Ko Phangan
Hotel Style:
#22 Top resorts Hotel in Ko Phangan
#25 On the Beach Hotel in Ko Phangan
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