Booked a room with a description clearly stating 54 square meters with bathtub, closet, sofa, desk through Agoda, as we have a 1,5 year old child with us. Upon arrival the hotel gave us a 20 square meter room without any of the above and noted that it is a mistake from Agoda. We had a huge rock in the floor we needed extra towels and pillows to cover up, as our toddler fell on it and hurt himself. In the evening I asked for a separate sheet or blanket to sleep with as I always sleep with a thinner one than my wife, the guy in the reception had to call the manager who responded that we had already gotten pillows and towels so if I need an extra sheet, I needed to pay for an extra person (first time ever through all of our travels to Thailand) wich we did not want to after already being downgraded on our room. I had to sleep with a towel for all three nights. I would like to note that the breakfast staff seemed welcoming and nice towards us and our child and the hotel in general are average as we give 2 stars out of 5 - we were hopefully just unlucky in our experience. We normally never write a bad review, but all in all this stay was the worst we ever had and ruined a part of our holiday. I don't know how the hotel politics works, but in a customer service perspective the managements handling og the situation were also very disappointing. Would definitely be more professional if the hotel tried to beet the booking description and resolved the issues with booking site by themselves instead of pushing everything on the customer to ruin a holiday. We went to Cocohut Resort just down the hill at the beach which were just amazing - definitely recommend to go there instead.…
The staff made our day after a long trip from phuket by bus. Room was clean, everything were explained to us , even assistance to move around were given by a cheap prices. I would for sure come to this resort again.
I will definitely come back to this resort. Having a scooter was key since the resort is up a hill. It meant we were only 1min from town and its bars and restaurants. And we were only 3min from a little beach. The grounds were nice but wear footwear because there are lots of millipedes in the mornings. The views are great.
Sea Breeze was a wonderful resort, delicious breakfast with incredible views all around! It's a short walk down the hill into town and beaches. Hotel staff was extremely helpful and courteous. One staff member even offered us fruit from her grandmother's farm, delicious!
My husband and I stayed there for two nights. Room is beautiful, very nice sea view location, big swimming pool, friendly staff and delicious breakfast. We love to come back in koh phangan next time and stay there again.