During our 10 days stay at The Crown Goa we received exceptional customer service. Harshad, Daisy and the team were very helpful, friendly, courteous and professional; nothing was a drama. We are regular customers who enjoy returning for several years... We highly recommend you coming and staying at The Crown Goa. You will be pleasantly surprised by Harshad, Daisy and the team. Kindest regards Rebecca Coutts
Our 8 nights 9 days stay at The Crown Goa was superb as usual. Harshad, Daisy and the team / staff were very helpful, friendly, courteous and professional; nothing was a drama. We are frequent customers who have faithfully been returning again and again for years... Please consider coming and staying at The Crown Goa. You will be pleasantly surprised by Harshad, Daisy and the team / staff. Cheers Dave n Rebecca Coutts
After years of visiting Goa and spending a bit of time in Panjim over the last couple of years, we finally discovered this hidden gem, tucked away among the trees on a hillock, in the center of the city. Crown is a lovely property - excellent location, beautiful views of the Mandovi river and the Atal Setu (Cable stayed bridge), built in the traditional Portuguese style with all the modern amenities and beautiful spacious rooms, tastefully done in the Portuguese style as well. With all it has to offer, it is wonderfully complemented by great hospitality - I specifically want to call out Daisy, who has always strived to provide us with the best experience while we have been there, taking care of our special requests around the room, checking on us regularly to see how our stay had been going and if there's anything at all that was needed. When we did have to suddenly extend our trip at the last minute, during our last stay, Daisy went above and beyond to work something out for us. In spite of it being a peak period with minimal availability, she successfully worked out the extension for us without us having to move. This kind of service & hospitality is what keeps us going back to the Crown for all our stays in Panjim. I also wanted to mention Raghu, who regularly checks on how things are with the housekeeping and overall upkeep of the room & facilities and is quick to action any feedback and ensure that there are no gaps once something has been highlighted. The restaurants are also great, with cool views (Hanging Gardens overlook the Mandovi river and Atal Setu) and have a good spread with some authentic Goan dishes (you could also ask for specials which may not necessarily be on the menu). Breakfast could seem a bit limited but the manage did proactively mention that this is due to space constraints and that we can get more if we ask for it. In this visit though, we did find there that there is some room for improvement with the wait staff - probably more training and also the service, both at the restaurants and room service was a bit slow. It was a busy period but 30-40 mins is a significant wait time, especially at the restaurants.…
Very good hotel and great service, apt location breakfast was also good I didn’t like the food much ( but that is subjective ) Staff were so attentive and courteous and were always ready to help, good room service and house keeping Good view from my room Overall a good Hotel to stay
Had an amazing time at The Crown. The hotel has some breath taking views of the Mandovi river and the outlet has some amazing food to offer: we tried the Goan picks and they were all absolutely delicious.. do try the xacutti and prawns rawa fry. The service staff and the chef is extremely hospitable and add that personal touch to the entire experience.