Me and my partner spent a week at the Jaz Mirabel Beach a in May 2022 and it was the best week we could of asked for. From the moment we arrived we were treated very very well. As we were arriving late and had missed the evening meal the hotel had arranged to keep the kitchen open for us and the other late arrivals which we really appreciated. The food and drinks were superb all week, ever meal you have your base all inclusive buffet food which is available every night, however in addition to this the two chefs prepare two different dishes every night as well so you do not get bored of the food its all delicious. We spent the majority of the time by the pool and Hassan and Harny were brilliant, as soon as our drinks were empty they brought us two fresh drinks we were never thirsty! best bat staff you could ask for! all the staff were fantastic and always avalaible incase you had any problems. The room was much bigger than we expected and its cleaned and tidied every day. The gentleman who cleaned our room was fantastic and always made cool towel decorations which were very impressive. The hotel has a taxi service which is really handy as you can adventure out if you wish, the taxi is happy to take you and arrange a pick up time, we went to soho square a couple of times it was great. Overall fantastic hotel and great staff and we are looking to come back for two weeks next year!…
Apart from a few staff in a couple of the pool bars , most are very attentive and polite. Reception staff are excellent and can’t do enough to help you .The food is average though, very small restaurant with limited choice, the same menu is served daily for both lunch and dinner. The snack bar near the beach is more 2 star maybe 3 at a push with very very small portions, so double up! Overall a pleasant stay but room for improvement. Would we stay again.. No. Sharm has so many hotels and if you’re looking for luxury, the Jazz does not offer that but ok if you’re happy with a 3 star plus type holiday …
افضل فندق بشرم الشيخ سوف اكرر التجربة طاقم العمل جدا مميز النظافة والخدمة وافق زيارتي يوم ميلادي، وتفاجأت بتقديمهم لي كعكة عيد الميلاد شكر شكرا لكم The best hotel in Sharm el-Sheikh I will repeat the experience. The staff is very special. Cleanliness and service My visit was approved on my birthday, and I was surprised that they gave me the birthday cake Thank you, thank you
Just got back home early hours this morning and already missing it.. me and my friend went for 11 nights and absolutely loved it.. we don’t have a single negative thing to say.. food in all the restaurants was really good never had a time when we couldn’t fill up our plates and finish it all.. special Thankyou to Mahmoud Elagamey from the adults restaurant who made our dining extra special he went out of his way to look after us nothing was too much what a lovely man.. Julia from animation you are a star always smiling and cheerful and such a hard worker.. every single member of staff from the cleaners, bar staff , reception, maintenance, all so helpful and polite.. management here must clearly select the best employees for their hotel.. highly recommended this place if your thinking of going to Sharm you won’t be disappointed…
Back again! We can’t stay away, we love the place!!!! My husband covered the majority of the basics on our first visit here in March, so no point adding to them, the details, and most of the photos, can be seen in his review at: https://www.tripadvisor.com/ShowUserReviews-g303855-d618752-r834270215-Jaz_Mirabel_Beach-Nabq_Bay_Sharm_El_Sheikh_South_Sinai_Red_Sea_and_Sinai.html I loves the sweet pastries they do here at mealtimes. What more start to a holiday can you have, after a long journey, to get into your room and find that they have gone to the trouble to put some in your room for you! Fantastic. Many thanks! Wednesday seems to be the seafood night, love the crab and shrimps! But lots of other choices if you are not into seafood! My husband loved the more spicy foods and some of the soups (be aware you may have to check both restaurants as some foods can be only at one of them currently) Anything that is reported as an issue here is dealt with IMMEDIATELY. Our shower head kept coming out of the bracket, second time landed amidst much subsequent cursing and swearing right on the end of my husbands toe! They came to fix it but they don’t do the “quick fix” here, extremely professional and they changed the whole assembly so it wouldn’t happen again! Can’t ask for better than that! Only major change I can say we noted during this stay was that mosquitos were somewhat more of a problem this time so be sure to bring repellent with you. All the nice “frills” are here for sure, exactly the same as I’m sure in many other resorts in the area, but the level of personal service here is superb. They clearly they aim to achieve that level constantly, and do so! When the general manager leaves a meeting to come and speak to my husband, because the guest is more important than the meeting, then that speaks volumes of the level of service that you will get at this resort. We will 100% return, already booked, as we just love the place so much and being part of the Jaz/Mirabel family!…
We spent one week in jaz mirabel hotel. We were here third time and again we are very satisfied with visit this hotel. Everything is wonderful:place, clean rooms , nice and kind staff and delicious food. Especially we are thankful menager Mohamed from jaz mirabel park, he is so kind and helpful and treated us like family, he took care of us. We'll recommended hotel everyone. We'll back as fast as it will be possible. Thank you.
It was amazing to be back at jaz mirabel beach after a very long 7 years. We arrived very late due to delayed flight, check-in was smooth taken to our room, which was not to our previous standards. Reception and all room staff including Ahmed were great and couldn't do enough for us. In the end we ended up with a great room that has now become a firm favourite. Sun on the balcony in the afternoon whilst the little one slept was prefect. 2381 top floor room overlooking pools pretty central. We were always asked how everything was. The staff certainly can't do enough for you all are so friendly. My little girl Olivia became a firm favourite amongst all which was so nice, high fives everytime. Certain mention to Ahmed in charge of rooms and Ahmed our room cleaner, Emad who looked after us everyday around the pool, knew our orders and always always had a smile on his face, and for the life of me I can't remember our server at the main restaurants which is quite annoying as he too looked after us everyday. The chefs also need a mention aswell as kitchen staff. The food is amazing and the presentation is perfect. Everything this was fresh and constantly topped up. They were always out asking if everything was okay. Olivia loved spice man mohamed for trying to put spice in her pasta. We brought our friends along this holiday, their first visit and they too have fully falling in love with this hotel. We are all booked to come back may 2023. One last mention to Youssef and Gulia on animation team. You are 2 amazing people. Youssef you made my Olivia so happy and I think she will remember you for a long time. Hope your still there next year. Gulia you are a very kind friendly human being, it was lovely talking with you everyday and doing aqua aerobics with you. We are already missing this hotel but it's good to know we are booked for coming back. Thank you for making my little Olivia so happy on this holiday 😁. …
Had an 11 night stay at this amazing hotel. 9th March-20th. We stayed in room 2251, which was really spacious with a lovely pool view from the big balcony, our block was situated nicely basically in the middle of the complex , so only 2 minutes to the beach and 2 minutes to main bar restaurant and reception ,which was perfect. The food in all restaurant got 10 out of 10 from us , the beautiful gounds also got a 10. Well where do I start about the staff, they were simply the best,exceptional in fact. Walid,Ibrahim, moustafa in the restaurant nearest to the beach and the Italian rest ,couldn't do enough for everyone , also Hossam pool bar,Hisham too ! Abraham ,ALL of these were fantastic, Amir in the main restaurant he was so helpful & professional .... our room boy Mohammed also was so helpful in many ways.. The manager Mr Ibrahim Tasoyan was very well liked by the guests & so obviously respected by all the staff, a very nice man indeed..x We were so impressed that we are returning for another 11 nights from this Wednesday 18th May..and we cannot wait... …
Great all inclusive resort. Plenty of options at the restaurant and really lovely facilities all round. We really enjoyed it and we would come back again! Many kudos to Asya at the Main Reception who made our stay just amazing.
After reading all reviews about great customer service and amazing stays, we have booked a week at Jaz Mirabel Beach to celebrate first holiday for me and my partner after the pandemic to celebrate my birthday. Check in went very smoothly and we were so excited to start our "back to normality time ". We have booked a sea view room with the balcony, however we've been taken to the corner ground floor room with the terrace. As soon as we walked into the room we didn't feel comfortable, we never had ground floor rooms in the past and we didn't feel we were in 5* hotel. The furniture was quite old and we could hear the loud music from next door hotel until midnight . We couldn't see outside that night as we've arrived around 10 PM and it was dark. We have contacted the reception straight away however there was no other rooms available and we've been told to check next day after midday after check outs but we might gonna have no sea view. Next morning we looked outside and all we could see was the scuba diving shed and beach umbrellas and a little bit of sea at the end. Really dissapointed as we've paid extra for that! For birthday celebration we have booked Asian restaurant, there's a machine near main entrance at the reception for a la carte booking, on a screen it was option to click for a special occasion, so we did click on birthday and we had expected something special- flowers or cake. However I haven't received anything. But we have enjoyed the food and service. It was a birthday cake sent to the room but unfortunately we didn't really wanted (it's very good choice in the restaurants). To the management- please don't waste the money, would be nice of you to send a banch of flowers, extra a la carte booking or a bottle of prosecco for an adult. My partner went on a trip one day and I stayed in the hotel on my own. I went to the reception bar to get a coffee. 3 barman were there, only one of them was serving another guest. The other two were cleaning coffee machine and something else and just ignoring me, they were chatting and looking at me but not serving me. I really felt uncomfortable standing there. Everyone should be treated equally, no matter if you are lady or a man, and no matter if you give some tips or not!!! We had a problem with the room, we had a power cut, the sir air con was faulty and we had maintenance people in the room trying to fix it. Unfortunately, they didn't fixed it until management had been involved. After 3 days stay we have booked a trips for a few days to get away from the hotel for a few hours. However, coming back tired we couldn't sleep as we could hear all the shows and loud music from the other hotel. We were leaving a tips every day for the housekeeping but the room wasn't clean properly and ones the towels were smells of cigarettes. Bedding was changed onces for whole 7 days. Food. We didn't like the main international restaurant just because it was too busy. Mostly we have used adult only. The food is very good, always good choice and cakes are really top quality. Service most days was good but a few times we couldn't find a clean table, cutlery or any available staff. Ahmed was the best there. Always keeping an eye on guests and making sure we have got everything we need. Thank you to receptionist Wael, very professional and he has helped us with the late check out. We did like some entertainments on a terrace outside reception however it was a lot of families with the young children and I don't think they should be allowed to be there later than 10 PM. Unfortunately the resort didn't exceed our expectations and we will not be back to Jaz Mirabel Beach.…
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