A sensational stay! all the staff are great! but special mention to Ahmed at the reception! he assured and helped me from start to finish! A Good trip And a Good hotel. The personal is very Nice with us
First time in Egypt this trip was a surprise 50th birthday for me. From first arriving at the hotel till leaving 2weeks later I was not disappointed about one single thing the cleanliness is perfect the rooms spacious and very comfortable food and variety was brilliant we travelled in a group of 12 nobody complained about anything hussef at the pool was an absolute legend always looked after us made sure e was all together and had plenty of drinks and addan from the beach bar was amazing too they really looked after us the rest of the staff was very polite and courteous and couldn’t do enough for you absolutely 5star will definitely be back 👏👏👏👏
The stuff was just amazing, the cuisine, the cleanliness and attitude was just perfect, especially 2 girls from the beach, Lilia and Ekaterina🥰 , they were amazing girls, liked their loyalty and kindness ❤️ Thank U Egypt for great holiday 🇦🇲🇪🇬
My husband and I have just returned from our first holiday at this wonderful hotel. Everyone works as a team with the guests pleasures the main focus. Our room, a junior suite was comfortable, clean and a well designed to provide all that you need. From the excellent range of prepared and presented dishes offereding a choice for every palette in the specialist restaurants and Palm restaurant amazing on a daily basis. Drinks 24 hours a day with additional snacks, best bring clothes to accommodate expanding waists. Rixos has the right combination of dedicated staff at all levels with visible leadership. We met wonderful staff Kamel working in the Palms, Mr Mohamed from the Asian restaurant plus housekeeping and many more beautiful people. We will certainly be returning to this wonderful place. …
We first visited this Gem in April 20014 and returned in November 2014. We were booked to come back in November 2015 and the unfortunate incident with the Russian airline took place. The UK Government lifted the travel ban in October 2919 and Covid happened. We eventually got to visit again in June 2022. We were greeted by the staff like lost long friends most of the staff still there had all been promoted which was lovely to see. We celebrated my husband’s birthday which was a surprise for him. The beach and room were decorated. We have visited other Rixos hotels but honestly the warmth you receive at this hotel is something else it’s like coming home.
Just had a wonderful holiday at the Rixos Sharm el Sheikh. Enjoyed the restaurants and visiting the sister Seagate hotel with Water Park. The service was polite and very good - especially the guys at the pools and beach helping us to get sunbeds in the shade. Our Junior Suite was enormous and comfortable and kept spotlessly clean.
Excellent 4th visit to the best hotel. The reception upon arrival made us feel we had just come home. Even though the hotel at full capacity we even had the same room as the last visit. All the staff are beyond exceptional but a special thanks to Margarita from Guest relations who took the time each day to check in with us and help us with any requests. Breakfast & lunch in the palm was excellent and the service was second to none. The evening we have been lucky to try all the restaurants and again service and quality excellent. Even though the hotel is at full capacity we have never felt the service dip. Everyone made this holiday special. The hotel keeps improving the facilities and each time we return something else has been done. We look forward to enjoying the new stage when we return in November. I just wish we could come more often! As like the song Rixos, Rixos, Rixos will stay in your head forever. …
We have had a fantastic 4th stay at this fantastic hotel. The staff and service here are second to none. Food is excellent with so many options and the drinks are great too. The hotel is constantly improving and refining their services, the food menus being a great example, with new dishes added. The lights down the beach walkway are stunning, it's lovely to walk down there at night after dinner. All the staff are so friendly and go the extra mile to look after you. It's absolutely impossible to name everyone, but a special mention goes to Margarita from Guest Relations who is so good at what she does and always makes sure you have a great time. A good example is when our in room WiFi wasn't working very well, and she got that resolved for us really quickly. The sunset party is brilliant as always, we think the DJ sets from Fela in particular are the best! Security is excellent, the team make you feel really safe but also are very friendly and welcoming. We were lucky enough to try all the a la carte restaurants on this stay and all of them are fabulous, the Turkish is our favourite. Beach bar is our favourite location, the service there is top notch and the drinks are always well prepared too. All in all, a lovely 4th stay. We already have the next one booked! Thanks to everyone who made our stay so great!!…
Stayed in junior suite with sea view. Room spacious but furniture really showing signs of wear and needs replacing. Not really what you would expect from a Rixos. Having said that the room was very clean and was kept that way throughout stay. The grounds are beautiful as are the pools. The beach area is relatively small and it was sometimes impossible to get a sunbed under an umbrella. As for food, we had breakfast and lunch in the buffet. Food was plentiful and many choices although food very much the same every day. Never had dinner there so cannot comment on that. We tried every a la carte on offer and only really enjoyed the Italian one. The others were good but not to our taste. Food is personal taste so others might enjoy it. Can say however that the staff at each restaurant are amazing being both friendly and polite. There is entertainment every night where shows are put on. They were mostly the same with dancers and some evenings a girl band. The shows were enjoyable but got a bit boring after a few visits. If you like booming dance music then you are in luck as that is what you can hear all over the complex after 4.30 pm. Found that food in buffet and entertainment aimed mostly at Russian guests of which there are many. Summing up, what makes this resort are its staff who cannot do enough for you. Please remember to tip as it is much appreciated. Would I go back, probably not.…
Unfortunately from the very beginning I experienced quite an inappropriate behaviour from staff members: staring at my upper body, questions were quoted by grunting rather than replying properly, unpolite reaction when I ordered a drink with alcohol. As I couldn`t imagine to spend a relaxing beach vacation under these circumstances and as this behaviour made me feel very uncomfortable I informed the travel agency who involved the guest relations department of the hotel. Involving guest relations brought me actually one perfect, worry-free vacation day. Immediately thereafter I faced underlying hostility from staff members, the waitress at the beach bar turned her back on me on purpose and repeatedly refused to take up an order (on one occasion even her colleagues behind the bar noticed her behaviour and exchanged looks). The situation culminated in verbal aggression as I was explicitly called by an extremely humiliating expression only a woman can be addressed with and which I can`t quote here (don´t underestimate the language skills of your guests). I decided not to involve the guest relations department or the travel agency this time because in doing so in the first place it led to a worsening of the situation and I felt the need to protect myself. This was actually the lowest level I ever experienced on my countless travels so far.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing