Let me start by saying I have been lucky enough to have traveled extensively throughout the world and stayed at some of the best and worst hotels over 5 of the 7 continents. The current situation with regard to Coronavirus has closed most hotels and resorts worldwide so I was obviously aprehensive to spend 10 nights at the Rixos Sharm El Shelkh. However, from the moment you enter the resort it is clear Rixos is a premium quality brand that has embraced the additional care of their guests to protect them as far as possible from the current pandemic. The resort has included the a la carte resturants to the all inclusive package which is a stroke of genius! It allows the guests to be socially distanced and relieves the pressure on the main resturant. The standard of cleanliness, service and attitude of the staff projects a feeling of luxury, comfort and relaxation. The resort is well maintained, rooms are well furnished and cleaned daily to an excellent standard, the cleaning staff throughout the resort are courteous and discreet. The facilities such as the pools, gym and spa are well maintained and fully staffed, likewise the numerous bars around the resort. The Lagoon Bar, run by Ramon and his team, make every day special, and the Sunset Bar on the beach is always a great place to be. The guests are ferried around the resort by a regular golf cart bus service which is amazing, Aladin is a driver I will never forget for his ability to make me smile just by asking if I wanted a lift. The resturants are numerous and the food is excellent in all of them, the chefs work tirelessly to ensure a huge variety of dishes are available under the toughest circumstances due to the additional protection put in place as a result of the pandemic. The waiters and waitress's, particularly Ibrahim, are attentive and prove that nothing is too much trouble to ensure the guests are comfortable and have everthing they want. The day and night time entertainment is excellent with pool fitness classes, darts and beach games in the day and a stunning musical show and DJ at night to finish your day. The entertainment staff and guest relations work tirelessly to make your stay as enjoyable as possible. In short, the resort has taken on an incredibly complex task in opening and implementing the protective measures required due to the current pandemic. Their efforts are simply amazing and are an example to the hotel industry in general. The Manager; Mr Sherif Kasseb, should be proud of his achievment, and the incredible team he has supporting him. They have truly managed to bring a little bit of normality back to an otherwise chaotic world. Thank you to all at the Rixos, from Justin & Marina Room 8004.

This was our third successive visit to Rixos, the food and service was good, and our room was always kept spotless by our houseman, a bowl of fresh fruit was put in the room upon arrival, fridge also replenished daily. We didn't manage to get to eat in all the restaurants, the ones we chose were excellent, back next year to try the rest! The beach was a great place to sun bath, good sun beds, waited on by Islam who never seemed to stop serving drinks all day. The pools were well looked after and spotless, gardens and grounds were well kept by several gardeners. The waiters during all meals were all very attentive, making sure coffee and tea was always topped up, clean napkins for every table replaced after previous user. Will be back for sure!

It was great that the possibility of returning to Sharm after so many years away due to various matters has now arisen. The last place in Sharm we visited was the Rixos, it was so great that we really wanted to return. We were not disappointed, the hotel rooms did show their age in some parts but were nevertheless impeccably cleaned. The room was maintained this time by Ali who did a superb job with the customary towel art that was well received. The food was excellent and could not be faulted the main restaurant and the al la carte were simply superb. The staff and locals were very happy to see English return. Covid precautions were excellent staff all vaccinated, wearing masks and were noticeable hand washing and sanitising. We chose to eat outside. Entertainment seemed to be popular we do not do late nights so we cant comment. The pools were wonderfully maintained, a good outcome of the Covid restrictions was no towel card which gave permission for those wanting to hog best spots and go out had their towels removed and there was a good rotation for all guests of different spots. We tried bar meals and drinks and the service given again by a faithful few attendents were excellent there was no waiting the skills of the waiters and barman multi lingual and memories which were astounding remembering guests their likes and dislikes. There was a good number of russian guests that didn't tend to mingle but the other Baltic states were keen to have a conversation and share quite in depth conversations which was lovely., I was embarrassed at my lack of lingual skills and the abilities of other nationalities. We had a minor issue with one of the shops trying to take advantage with prices, the shop worker was told my opinion and we chose to shop at Rixos Seagate and shopping mall opposite which was excellent. The shuttle runs regularly to Rixos Seagate which was the family version of Rixos a superb complex. The bad...... The Airport What a disorganised shambles. Leaving we and other passengers were left queuing for in our case 2 and half hours. The luggage conveyor had an issue which magnified a very poor system. A terrible intercom so you cant here what comes over the tanoy, workers just screaming in large rooms you couldn't hear, the tension was absolutely terrible we had no chance even for a sit down toilet etc. Then officers were letting people out of the gates and back in without any search it was calamitous and open to abuse at all levels.