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Calle Chiriboga San Pablo Del Lago, Otavalo 123 Ecuador
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Traveler (607)
Room & Suite (84)
Dining (42)
Certificate of Excellence

About

#2 of 46 B&Bs / Inns in Otavalo
Location
Cleanliness
Service
Value
Certificate of Excellence
Hotel. A restored, 400 year-old hacienda with antiques and fine artisan craft furnishings, Andean textiles, art, several acres of landscaped gardens, 2 restaurants, picnic areas - organic food from large vegetable gardens. Wi-Fi. ACTIVITIES: squash, basketball, stables - horseback riding, mountain and valley walking, mountain biking, games rooms - pingpong, pool, darts, library, 2 meeting rooms. 38 Staff. Within 20 minutes of Otavalo's markets and artisan villages. '400 years of welcome and evolution in the Ecuadorian sierra'
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Property amenities
Free parking
Free internet
Free breakfast
Bicycle rental
Bicycles available
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Conference facilities
Public wifi
Bar / lounge
Restaurant
Breakfast in the room
Game room
Hiking
Horseback riding
Squash
Billiards
Darts
Patio
Table tennis
Walking tours
Board games / puzzles
Highchairs available
Banquet room
Meeting rooms
Fax / photocopying
Massage
BBQ facilities
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Laundry service
Ironing service
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Room features
Desk
Fireplace
Interconnected rooms available
Safe
Seating area
Telephone
Walk-in shower
Bath / shower
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Hidden Gem
Charming
Languages Spoken
English, Spanish
648Reviews6Q+A100Room tips
Traveler rating
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Popular mentions
We stayed for four days in February at the Hacienda Cusin. The Hacienda is located about 20 minutes from Otavalo, tucked between a small town and a string of farms and fields filling up the end of the valley. The Hacienda grounds encompass maybe three acres or so, with the hacienda itself, multiple outbuildings (many containing guest rooms), gardens, lawns, paths, and dividing walls. The grounds are surrounded by a high wall, with the associated Monastery (also containing guest rooms) and stables just outside. The grounds were so filled up that, honestly, a highlight of the stay was just walking around every day and exploring - even on the last day we found some areas we hadn't seen before. Our room was in one of the small outbuildings at the rear of the property, which contained three rooms total. The room was reasonably spacious, and even included a small sitting room. Attractively decorated, clean, and charming. It was also super-quiet. There was no TV, and the wi-fi didn't reach all the way to the room (it is available in the main building), but honestly I didn't care, because I'm not going to Ecuador for wi-fi. It did get damp and chilly after dark, but they lit a fire every night, which quickly warmed the place up; in addition, they provided a hot water bottle for every guest (I'd never used on before, but those suckers stay warm all the way til morning. A hot breakfast is included, and although the choices are limited, it was always wonderful. They also have lunch and dinner service, with a few soups/salads/sandwiches and a rotating fixed-price menu with a few options. We tried a bunch of things (ate dinner there all four days), and although there were a few misses (like literally every other restaurant I've ever gone to), the salads and soups were almost all great, and almost all the mains were. Maybe one disadvantage of the Hacienda is that the good restaurants outside seem to be all the way into Otavalo. Getting there and back, twenty minutes each way after dark, felt like a lot of effort, so we wound up staying in for supper every day. There are some small places in the village next door, though. The Hacienda arranged out transportation from the airport at the beginning of the stay, and to the door of our hotel in Quito at the end of the stay. They also helped arrange tings to do around the hacienda, which we chose day-by-day as the whim struck us. The hacienda has bikes for rent, and available horses, and some suggestions for hiking - all of which we did. They also have a cooking class, which we didn't have time to do, unfortunately. Front desk staff all speak excellent English, which helps for complex questions. Many of the other staff just speak rudimentary English, but coupled with my rudimentary Spanish we communicated with no problem. There are a bunch of other things to do near Otavalo, which is a 20-minute, eight-dollar taxi ride away. We went to the market a couple times, as well as the big waterfall north of town, and the Condor Park. All in all a great experience. There were so many things to do we couldn't do them all, and the Hacienda was a great base to relax in.
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Response from haciendacusin, Guest Relations Manager at Hacienda Cusin
Responded Feb 29, 2020
What an exceptional, informative and sincere review for the family of Cusin to receive! For your curiosity and exploration of the complex, for inspiring us all, THANK YOU.! REGRESA pronto!
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This was the start of our recent visit to Equador. Originally we planned to stay by the airport but changed our minds at the last minute to stay here. It was a highlight of our trip. Planning in advance the hotel responded to all of my emails same day which was appreciated. They arranged for a driver to pick us up at Quito airport. We were in a group of 3 adults so our suite was very nice and roomy. Decorated hacienda style with comfortable beds, authentic wool bed comforters, blankets etc. At turn down they put hot water bottles in the beds which are wonderful. Our suite did not have a fireplace, but it was still nice, warm and cozy. The room had a nice seating area and nice size bath. We stayed 2 nights and ate dinner at the hotel both nights. The food was very good with a nice selection. They have a special with courses you can order so it includes everything. We thought the food was fair priced. The service in the dining and bar area are very good. The bartender made me a Caprinia which I highly recommend. The guys in our group ordered the guinea pig and it is quite the presentation! (order in advance) Breakfast is hearty and very good also. If there is 1 food group I'd recommend in Equador, its the fruit. The fresh juices at breakfast are really good. Everyone at this hotel is very professional thoughtful and courteous. A highlight for us was the tour the hotel arranged for us. I asked for a taxi to take us to a few local tourist attractions. We got the most amazing tour by Christian, a local tour guide. He showed us the "authentic side" of the Otavalo area and we had a great day. It was way above and beyond our expectations! I highly recommend Christian and his tour. He designed the whole tour and it was wonderfully creative. He took us to a couple of local eateries and hand craftsman shops in nearby towns while touring the countryside.The grounds of this hotel are a bit of paradise. Romantic sprawling vines of bouganvilla, blooming salvia with hummingbirds everywhere! The hotel is decorated with some amazing artwork and antiques. You can tell the owners are really passionate about this place. I highly recommend taking a walk thru the gardens and explore. Its really a special place. Our room had a nice small outdoor seating area and it was nice to open the doors to a view of a beautiful garden. In the evening we sat by the fire in the library which was so nice. We met people from everywhere and everyone anxious to share their travel itineraries in Equador. There is also a spa, but we were not able to take advantage of it. The hotel also has maps/guides of hiking trails and there is plenty to do in the area. The second day we spent the morning visiting the Otavalo Market. This is close to the hotel and quite a bit of fun. if your wanting to get authentic crafts from the area, the tour Christian took us on really is your best bet. There is also a store in Quito called "Olga Fische" which has the most beautiful crafts from all over Equador. Highly recommend it. I can see why people return to Hacienda Cusin year after year. Its really a very special spot and you will really enjoy it. Equador is a wonderful country.
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Response from haciendacusin, Guest Relations Manager at Hacienda Cusin
Responded Feb 22, 2020
Thank you for such a finely detailed, appreciative and enthusiastic review. Such information is of great value for future guests, and a reason for you to soon return. From La Familia de Hacienda Cusin, including guide Christian, thank you!
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My first experience at Hacienda Cusin was wood-burning fireplaces, authentic antiques, hand-painted murals and furnture, wood-carved columns and doors from local craftmens, a collection of rich clergy garments from the past and fine collectors woven textiles. Every corner has been minutely thought out by the owner Nick Millhouse who gave us an historic tour going over each phase of developing the monastery now 30 years in the works. In the gardens, the rose bushes are filled with hummingbirds, grazing lamas keep the grass perfectly trimmed and the exquisite manicured vegetation is a feast for all five senses. Right outside the hotel, an animal farm has been set up with horses to ride up in the mountains full of eucalyptus trees, which I did on my first day for a scenic view of the valley and its magnificent all-present volcanoes. But the Best is returning in the evenings to the Hacienda from my many excursions Otavala Market, Cloud Mountain,Cuicocha Volcanoe, and to be greeted by the discreet and smiling staff for drinks in front of the fireplace and a delicious 3 course dinner masterfully prepared by 3 different chefs. Christmas dinner was exceptional, full of music, and candlelight decorated tables. The spectacular profiterole dessert was brought out by 4 staff members on a large tray for all to savor. I left with the benediction of the Black Widows, a New Year's ritual, who blew kisses along the way to the airport which took away the sting of leaving this beautiful place.
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Response from haciendacusin, Guest Relations Manager at Hacienda Cusin
Responded Feb 22, 2020
WHAT an enthusiastic, informing review for La Familia de Hacienda Cusin and future guests to have! You have inspired us all. Thank you for giving your valuable time! Return soon and see the changes!
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We stayed at this Hacienda for one night in January. It is a very nice place to stay with gorgeous grounds. Comfortable room, where a log fire was lit in the evening. Nice reception rooms. It is not close enough to town to eat in the evening so we were looking forward to eating in the beautiful dining room. It is unfortunate that the set meal for $25 was anything but beautiful. The salad was pitiful - almost devoid of ingredients besides lettuce which had not been properly drained. So the salad sat in an oily puddle where the dressing had been added. My companion had soup which he sent back half eaten as tasteless. My main meal was sent back almost uneaten. Fillet steak ordered medium rare was too tough to eat. It was placed on top of a boiled potato cut into four. No attempt had been made to add butter, so it was dry and unappetizing. A few pieces of salad accompanied it. For a facility which grows its own vegetables and advertises that these are used, it was not good enough. My meal was sent back almost untouched. The staff were completely disinterested and did not ask why I hadn't eaten my food or offer an alternative. The dessert was ice cream, which is difficult to get wrong. Stay here, it's lovely. But find somewhere else to eat dinner.
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Response from haciendacusin, Guest Relations Manager at Hacienda Cusin
Responded Feb 11, 2020
Thank you for spending such time reviewing your brief stay at Hacienda Cusin. Of 65 other dinner guests in Cusin's two diningrooms (Mainhouse - 27 diners, including you, and Monasterio's refectory - 40 diners), your observations are, fortunately, unique. The cost of your dinner, 'set meal', in an elaborate ambience of logfires, antiques, art (and extensive landscaped gardens) was expensive to create and to maintain. Ongoing staff-meetings have been analyzing every aspect of your disappointing dinner experience for which I apologize.
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We have stayed at this hotel on our trip in Ecuador, it really was a great experience, its rooms are a relic, very colorful gardens. Some sites are perfect for reading and warming in the heat of a fireplace fire. It is also located near and within an Indian town of Ecuador. Its history says that it was an old hacienda, currently a beautiful hotel.
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Response from haciendacusin, Guest Relations Manager at Hacienda Cusin
Responded Jan 25, 2020
Thank you for such inspiring words! You clearly were 'at home'! Please tell your friends, and return soon to Hacienda Cusin!
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PRICE RANGE
$134 - $195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda cusin hotel otavalo
LOCATION
EcuadorImbabura ProvinceOtavalo
NUMBER OF ROOMS
42
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Frequently Asked Questions about Hacienda Cusin
Which popular attractions are close to Hacienda Cusin?
Nearby attractions include Condor Park (4.7 miles), Cascada de Peguche (4.8 miles), and Tahuantinsuyo Weaving Workshop (4.7 miles).
What are some of the property amenities at Hacienda Cusin?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
Which room amenities are available at Hacienda Cusin?
Top room amenities include a desk, a fireplace, and a seating area.
What food & drink options are available at Hacienda Cusin?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hacienda Cusin?
Yes, free parking is available to guests.
What are some restaurants close to Hacienda Cusin?
Conveniently located restaurants include Puerto Lago, Cabanas del Lago - comedor, and Hacienda Cusin.
Does Hacienda Cusin offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hacienda Cusin?
The staff speaks multiple languages, including English and Spanish.
Does Hacienda Cusin have any great views?
Yes, guests often enjoy the park view available here.