We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hacienda Cusin

Calle Chiriboga San Pablo Del Lago, Otavalo 123 Ecuador
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
Lowest prices for your stay
View deal
Free cancellation until 09/27/21
Reserve now, pay at stay
View deal
Free cancellation until 09/27/21
Reserve now, pay at stay
View deal
SAVE $20
Free cancellation until 09/27/21
Reserve now, pay at stay
View all 11 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (622)
Room & Suite (84)
Dining (42)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
A note from Hacienda Cusin
Updated 06/08/20


#1 of 46 B&Bs / Inns in Otavalo
Travelers' Choice
Hotel. A restored, 400 year-old hacienda with antiques and fine artisan craft furnishings, Andean textiles, art, several acres of landscaped gardens, 2 restaurants, picnic areas - organic food from large vegetable gardens. Wi-Fi. ACTIVITIES: squash, basketball, stables - horseback riding, mountain and valley walking, mountain biking, games rooms - pingpong, pool, darts, library, 2 meeting rooms. 38 Staff. Within 20 minutes of Otavalo's markets and artisan villages. '400 years of welcome and evolution in the Ecuadorian sierra'
Read more
Full view
Property amenities
Free parking
Free internet
Free breakfast
Bicycle rental
Bicycles available
Books, DVDs, music for children
Children Activities (Kid / Family Friendly)
Conference facilities
Public wifi
Bar / lounge
Breakfast in the room
Game room
Horseback riding
Table tennis
Walking tours
Board games / puzzles
Kids' outdoor play equipment
Highchairs available
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Gift shop
Non-smoking hotel
Picnic area
Laundry service
Ironing service
Show more
Room features
Interconnected rooms available
Private balcony
Seating area
Walk-in shower
Bath / shower
Bottled water
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Show more
Room types
Bridal suite
Non-smoking rooms
Family rooms
See more room details
Good to know
Hidden Gem
Languages Spoken
English, Spanish
662Reviews6Q+A100Room tips
Traveler rating
  • 493
  • 114
  • 37
  • 11
  • 7
Time of year
Traveler type
  • More
Selected filters
  • Filter
  • English
Popular mentions
C T wrote a review Apr 2021
6 contributions
It truly feels like you are staying in an old hacienda and monastery. Around every corner is a little sculpture, fountain or llama. The rooms feel old fashioned- they come in and make you a fire every evening and leave hot water bottles in your bed! The dining room feels quite magical and the food is traditional Ecuadorian. Service is excellent. My kids loved the horse back ride and riding around the grounds. We also wandered into a game room and there is a beautiful library with fire place to curl up by and read when the evening gets chilly. One of our favorite spots in Ecuador!
Read more
Date of stay: April 2021
Maryam S wrote a review Apr 2021
Los Angeles, California, United States119 contributions122 helpful votes
I stayed here in March 2021. These are the pros and cons. Pros: A very beautiful unique Hacienda, beautiful gardens, gorgeous dining room, The gardens are maintained very well Cons: The room was too small, very outdated, room required major renovation, the bathroom was like a one star motel’s bathroom,Do not book any activities with them they rip off the customer, they charge way too high for the activities. For example the same hike that you can take a taxi ask a taxi driver to wait for you for three hours to do your hike and bring you back costs $30 the Hacienda charges $110 to arrange it for you. The food is way too expensive, dinner was $30 and it was OK definitely not worth it to pay $30. I recommend only stay one night because the garden area of the Hacienda is really unique and beautiful but more than that you will be disappointed because the room was not nice at all. By the way this Hacienda is 25 minutes drive from Ottawa downtown.
Read more
Date of stay: March 2021Trip type: Traveled solo
Response from cesar arcos, General Manager at Hacienda Cusin
Responded 4 weeks ago
Thank you for your appreciation of Cusin's 'Pros', its uniqueness, its gardens and 'gorgeous' diningroom. Did you visit Cusin's Monasterio, or its stables? Thank you, also, for taking such time to list your Cusin 'Cons'. It is always good to read of every perspective and interpretation. 'Cons': Sierra 1, a single guestroom, nik-named 'the Matisse room', recently had a new, wooden floor and window-seats with private garden access door installed; its wardrobe interior redesigned. Staff have repainted Sierra 1's bathroom. I apologize for your not having hot-water. Had you informed staff, or Reception, your room would have been changed. Your dinner in a 'gorgeous diningroom', includes 10% Service and 12% IVA obligatory government taxes. Ambience, is expensive to maintain. Regresa pronto and have a complimentary room upgrade (attn. Abbott Basil).
Read more
Natalia Z wrote a review Mar 2021
Grayslake, Illinois5 contributions
I stayed here for one night with my family. The staff was immaculately sweet and hospitable, they started the fireplace for both of our rooms, our dinner and breakfast was fresh and delicious. This place is super unique and contains a lot of history. Although I did not mind this at all, wifi is provided in certain areas of the property. It gets chilly at night around the area but like I said we had a fireplace started for us, we were given heaters in each of our rooms, and we were also given these heating pads that are filled with water and those kept us super warm and cozy; my sister and I enjoyed it! The gardens on the property are gorgeous and it’s a nice, quiet environment.
Read more
Date of stay: March 2021Trip type: Traveled with family
Response from cesar arcos, General Manager at Hacienda Cusin
Responded 4 weeks ago
Thank you for your stay and warmth toward the staff - who you inspired - and appreciation of Cusin's historical ambience. Establishing and maintaining ever-improving wi-fi in such historic and dispersed buildings has been a task; thank you for your patience. Please return soon to this special place, andits hot-water bottles!
Read more
Alejandra Flores wrote a review Jan 2021
3 contributions
Im Ecuadorean and have been going to Hacienda Cusin since I can remember, so has my mom. This place really connects with you in so many ways. The beauty of the gardens, the homogenous and strong conceptual display of art plus the elegance of the architecture makes you feel transported to another era. Besides this, the service of Pablito and everyone else in the Restaurant makes you feel like you are always welcome back, specially when you find Cesar joking at reception 😂 I absolutely recommend staying here fpr a few days so you can really feel the energy of this place. MY ABSOLUTE FAVE IN ECUADOR
Read more
Date of stay: January 2021Trip type: Traveled with family
Response from cesar arcos, General Manager at Hacienda Cusin
Responded 4 weeks ago
WHAT an inspiring reveiw for La Familia de Hcienda Cusin to have! Thank you for your appreciation of our staff, gardens, architecture and art. Be transported back in time again, regresa pronto!
Read more
Dave F wrote a review Jan 2021
Chester Springs, Pennsylvania30 contributions15 helpful votes
We had a rough day of travel in the rain and pulled into this hotel define fantastic luxury. The hotel is beautiful gardens are well-maintained and the meals were Awesome. We arrived late and were treated by Diego to a feast
Read more
Date of stay: January 2021Trip type: Traveled with friends
Response from cesar arcos, General Manager at Hacienda Cusin
Responded 4 weeks ago
Thank you for such heartfelt comments, especially that after a hectic day, you found Cusin so 'Awesome'. Come back soon and please inform your friends!
Read more
$134 - $195 (Based on Average Rates for a Standard Room)
hacienda cusin hotel otavalo
EcuadorImbabura ProvinceOtavalo
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hacienda Cusin
Which popular attractions are close to Hacienda Cusin?
Nearby attractions include Condor Park (4.7 miles), Cascada de Peguche (4.8 miles), and Tahuantinsuyo Weaving Workshop (4.7 miles).
What are some of the property amenities at Hacienda Cusin?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
Which room amenities are available at Hacienda Cusin?
Top room amenities include a desk, a fireplace, and a seating area.
What food & drink options are available at Hacienda Cusin?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hacienda Cusin?
Yes, free parking is available to guests.
What are some restaurants close to Hacienda Cusin?
Conveniently located restaurants include Puerto Lago, Cabanas del Lago - comedor, and Hacienda Cusin.
Does Hacienda Cusin offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hacienda Cusin?
The staff speaks multiple languages, including English and Spanish.
Does Hacienda Cusin have any great views?
Yes, guests often enjoy the mountain view available here.