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Hacienda Cusin

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480 Reviews from our TripAdvisor Community

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Showing 412: English reviews
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

In June I traveled to Otavalo/Lago San Pablo and stayed in Hacienda Cusin and Las Palmeras Inn. Both properties were exceptional and I can highly recommend them. I originally found the properties in travel guides. However, in posting this review, I discovered that they are misclassified as B&B's when they are clearly hotels that serve delicious breakfasts, included in the... More 

Helpful?
1 Thank hrobertson1
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review
Google Translation

Thank you so much for your heartfelt, appreciative and understanding review, which I will read to Cusin's weekly management meeting... More 

Katowice, Slaskie, Poland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

They are unreliable. Offered us multiple options on horse hacks. Descriptiones send via email included gallop and atrot. We agreed on one of the rides and day before rides called to confirm timing. 4 hours before the ride they changed the hour and wrote that "our horses are only for walking, no gallop or trot available". We had to cancel... More 

Helpful?
Thank 838Rafal_S_
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review
Google Translation

Thank you for expressing your opinion. Please excuse my poor Polish translation attempt, below. Of the many thousands of horse-riding... More 

Chicago, Illinois
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed August 10, 2016

Stayed for two nights in one of the garden cottages. This hacienda is such a beautiful property, it's worth a visit even if you're not staying overnight. The gardens and the monastery are inspiring. Breakfasts were not exceptional, and service by staff was not always consistently friendly...both could use some improvement for the price. Also, wifi only available in common... More 

Helpful?
1 Thank Alexis B
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you for your appreciation of Hacienda Cusin, of its beauty and its gardens - so inspiring for La Familia de Cusin. I'm surprised that your complimentary, 4-course breakfast menu was unexceptional. And I am disappointed and apologize for the waiters who gave a sense of unfriendliness; to be discussed in our next manager's meeting. Similar to you, Cusin depends... More 

Adelaide
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 6, 2016

I stayed 2 nights in this beautiful hotel. When we arrived, we were all in awe how beautiful the hotel was. There's something to see and admire at every corner at the hotel. I was particularly impressed with the hot water bottle in my bed at night. It was very thoughtful of them. Some rooms even have a fireplace inside.... More 

Helpful?
1 Thank ConnieY
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

How wonderful for La Familia de Hacienda Cusin to know that you '(we) were all in awe how beautiful the hotel was.' Your sense of adventure, curiosity and appreciation of such a complex place, as is Cusin, is SO good to realize. I am as sorry to read of your cool shower, as I am delighted you wish to return,... More 

2 reviews
5 of 5 stars Reviewed August 2, 2016

I was here with a school group for a few weeks in July and had a wonderful stay. The rooms were charming and lovely and I especially loved the fireplace in each room. The decor in all the rooms and communal areas was beautiful and so comfortable. The entire staff, and especially Henrique and Gabi were excellent and the food... More 

Helpful?
Thank Maja S
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Henrique and Gaby were SO pleased to see their names and your appreciation of them. The entire staff are grateful for your recommendation to visit Cusin and your wish to return. Many thanks! Regresa y regresa! More 

Omaha
Level Contributor
111 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed August 2, 2016

Picturesque old hacienda with several remodeled buildings and interesting grounds including gardens, former monastery, even some animals. Rooms are fine, cold at night but every room has elec heater or fireplace, plus hot water bottle in each bed. Bathrooms functional. Good Service. Restaurant food was ok but not great. Fine place to stay near Otavalo and get the feel of... More 

Helpful?
1 Thank Richard J
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you so much for spending your valuable time composing such an appreciative review. Regresa pronto! More 

2 reviews
5 of 5 stars Reviewed July 29, 2016

The week and a half I spent at Hacienda Cusin was fantastic! Being there with a group of other graduate students and my professors from Los Angeles the staff could not have been more accommodating to each of us and us as a group! The rooms were great! From the cozy decor to the fireplace to the reliable hot running... More 

Helpful?
Thank Barbara Q
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

How marvelous that Hacienda Cusin evokes Hogwort's common room! Nik, Henrique and Gaby and the chefs are so impressed to be remembered in such a way! El Monasterio de Cusin was perfect for your energetic and hard-working group. Thank you for spending your valuable time to write your appreciative review! Regresa pronto! More 

Stockholm, Sweden
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 27, 2016

We enjoyed 2 nights at this renovated 17th century style hotel, full of charm and excellent service. We only regreted not having booked at least one more night here. The room was basic but still very charmy and every night before coming back from dinner, they had lighten up the fire place in our room which was very cosy. The... More 

Helpful?
Thank Stefan A
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you for taking such time to record your sense and understanding of Hacienda Cusin! Regresa pronto! More 

Corvallis, Oregon
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed July 18, 2016

This is a review of a second visit to Hacienda Cusin. The first was in 2014 with my husband and this time with my teenage granddaughter. She was totally enchanted and calls this place ‘dreamy’ and ‘magical’. In addition to the spectacular gardens and furnishings, the owner treats guests and staff like extended family. The service at Cusin is gracious... More 

Helpful?
1 Thank waterwizard_28
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Such a sincere and detailed review has made you part of La Familia de Hacienda Cusin! Your detailed and enthusiastic description, mention of staff names and sense of adventure within the property, adds such sincerity to your review. Thank you! Regresa pronto! More 

Los Angeles, California
1 review
5 of 5 stars Reviewed July 14, 2016

I was lucky enough to be taken to this lovely place on a study abroad trip with other grad students. The Hacienda Cusin is an extraordinary place with tons of history. Their staff is incredible; Gaby, Enrique, Pablo, the chefs, and the rest of the dedicated people who made it their personal mission to keep us comfortable. The rooms are... More 

Helpful?
Thank rws1990
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

La Familia de Cusin well remembers your remarkable, charming and humorous group, staying in El Monasterio de Cusin. Your naming of staff and appreciation of them and the property they so carefully and proudly maintain, is inspiration for us all. Such information of the property gives life to your review, and encouragement to us all. Regresa pronto! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel. A restored, 400 year-old hacienda with restaurant - organic food, sports facilities - squash, basketball, horseback riding, mountain bikes & games rooms, library, several acres of gardens. 38 Staff. Within 20 minutes of Otavalo's markets. ... more   less 

Additional Information about Hacienda Cusin

Address: Calle Chiriboga | San Pablo Del Lago, Otavalo 123, Ecuador
Location: Ecuador > Imbabura Province > Otavalo
Price Range: $145 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda Cusin 4*
Number of rooms: 42
Reservation Options:
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Also Known As:
Hacienda Cusin Hotel Otavalo
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