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Hotel Otavalo by Art Hotels

Traveler (56)
Room & Suite (7)
Dining (4)

About

#5 of 15 hotels in Otavalo
Location
Cleanliness
Service
Value
Otavalo, well known for artisan handicrafts is a must see city in Ecuador. Hotel Otavalo was the oldest hotel within the city. The recent refurbishment will catapult the status of the hotel to be the only luxury hotel within Otavalo. The history of the city is showcased through the construction materials used by the original architects which gives the hotel an aura of a castle.
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Property amenities
Room service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Airport transportation
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-smoking hotel
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
19Reviews
0Q+A
3Room tips
Traveler rating
  • 18
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  • 1
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Popular mentions
Service in particular is something worth mentioning. My business brings me to Ecuador regularly and I find that often service lacks in most places. Hotel Otavalo’s staff was friendly, efficient and professional. JJ is bartender/server extraordinaire! The guest rooms are wonderful, with big comfy beds, well planned storage, shiny large bathroom with 4 different lighting options. Turndown service included not a chocolate on the pillow, but a mini tres leches cake instead! Every inch of the property is spotless. The public spaces are tastefully done. The restaurant is certainly the finest in Otavalo. Breakfast was amazing. All meals are beautifully presented. Dinner was good, though my steak wasn’t up to par with the rest. I’d highly recommend the bar menu. Hotel Otavalo is fabulous, I look forward to returning!
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+1
Spending a day in this five-star Hotel was the highlight of our trip to Ecuador. A warm welcome invited us to enjoy its’ wonderful infrastructure and design. Every corner and every room displays unique pieces of art and beautiful details. We savored delicious Ecuadorian food at the restaurant, a perfect place to sit and enjoy for hours. It was a lovely experience for all the senses.
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Response from Siroun M, Experience Manager at Hotel Otavalo by Art Hotels
Responded May 21, 2019
We thank you for sharing your encouraging feedback through TripAdvisor. We are very happy to learn that spending the day at our hotel was the highlight of your trip to Ecuador! Our team is always striving towards excellence. Such feedback will motivate us further. The team at Hotel Otavalo looks forward to the pleasure of welcoming you back soon. Thanks again! Warm regards, Siroun M Art Hotels Ecuador
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+1
Opened in late 2018, beautiful, classy and perfect for an overnight stay in Otavalo. The Plaza de Ponchos (market) is 4 blocks away - easy walk. The hotel interior is immaculate with incredible art from Guayasamin, Botero and others. We were upgraded to a luxury room with jacuzzi, beautifully decorated. The bed was very comfortable, lots of pillows, good size bathroom with a large shower. Bathroom amenities of high quality, loved the smell of the body lotion. Bar munchies were Ecuadorian, very tasty. Courtesy bottled water in room. We were also surprised with a visit from room service to deliver coconut flan mid afternoon, nice detail. Breakfast buffet was also very good: juice, coffee, fruit, yogurt, eggs made to order, bread, bizcochos, cheese, ham, jellies, butter. We toured the rooftop bar but didn't order anything. 3 course prix fix dinner is a bit overpriced at $35pp. You can mix and match from two themed dinners from different areas of Ecuador. Both soups were bland, the vegetarian main dish was from a can. Lamb chops were tasty. Dessert was just ok. We were a bit disappointed with dinner, but very happy with our stay here. Staff was very courteous, helpful and suggested activities around the area. If you drive here parking is not included, but there is a garage across the street. Overnight fee was about $7-$8.
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Response from Siroun M, Experience Manager at Hotel Otavalo by Art Hotels
Responded Apr 17, 2019
We thank you for sharing your encouraging feedback through TripAdvisor. We are very happy to learn that you were very happy with your stay at our hotel. Our team is always striving towards excellence and your feedback has steadied our focus and motivated us further. The team at Hotel Otavalo looks forward to the pleasure of welcoming you back soon. Thanks again! Warm regards, Siroun M Art Hotels Ecuador
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I spent last Friday at this amazing hotel, located walking distance from the market. This renovated gem recently opened its doors and from the moment you step inside you can see all the incredible details carefully placed into the design, to create the perfect atmosphere. The room itself was a piece of art and had everything required for a perfect stay. The staff was very welcoming and knowledgeable about the hotel history and the pieces of art. The food was really good, traditional, yet with a unique twist, and the waiters at the restaurant were very kind and attentive. Overall a fantastic experience. Very recommended!
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Response from Siroun M, Experience Manager at Hotel Otavalo by Art Hotels
Responded Apr 2, 2019
We thank you for sharing your encouraging feedback through TripAdvisor. We are very happy to learn that you had a fantastic experience at our hotel. Our team is always striving towards excellence. Such feedback will motivate us further. The team at Hotel Otavalo looks forward to the pleasure of welcoming you back soon. Thanks again! Warm regards, Siroun M Art Hotels Ecuador
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Spectacular hotel!!! Amazing architecture! The food and the service were incredible! All my clients were completely satisfied. Plus we all enjoy the design and the art they have on every single corner of the hotel. It is a must place to visit in Otavalo! Thanks Hotel Otavalo! You made our visit memorable!
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Response from ArtHotelsEc, Experience Manager at Hotel Otavalo by Art Hotels
Responded Mar 18, 2019
We thank you for sharing your encouraging feedback through TripAdvisor. We are very happy to learn that you and your clients had an enjoyable and memorable experience at our hotel. Our team is always striving towards excellence. Such feedback will motivate us further. The team at Hotel Otavalo looks forward to the pleasure of welcoming you back soon. Thanks again! Warm regards, Siroun M Art Hotels Ecuador
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PRICE RANGE
$185 - $246 (Based on Average Rates for a Standard Room)
LOCATION
EcuadorImbabura ProvinceOtavalo
NUMBER OF ROOMS
29
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