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Hotel Palace Guayaquil

Travelers' Choice award winner
Chile # 214 entre calle Luque y calle Velez, Guayaquil 090110, Ecuador
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Hotel Palace Guayaquil
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544 Reviews from our TripAdvisor Community

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Showing 256: English reviews
Toronto
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed June 11, 2016

We stayed at Hotel Palace for two separate nights in May, 2016, either side of our 4 days in the Galapagos Islands. It is close to the airport, so it was really convenient. The hotel is clean, the room was really spacious and the bathroom was well detailed. The bed was very comfortable and there were two bottles of free... More 

Helpful?
2 Thank TravelerFromToronto2
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We are very glad to read that you enjoyed our services and facilities during your stay with us as well as our privileged location near the airport and main touristic attractions. Your comments are very important because they are a key factor in our daily improvement process. We... More 

Vero Beach, Florida
Level Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 7, 2016

Conveniently location just a few blocks from the Riverwalk. Clean, comfortable rooms with decent WiFi and free bottled water. The free buffet breakfast was just adequate. The desk staff is friendly, courteous and helpful. As we had a late-night flight our checkout was extended to 2 pm, the hotel held our bags and arranged transportation to the airport.

Helpful?
2 Thank susanbaldwin1009
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing your comments with the rest of the travellers in Trip Advisor. Everyday we work with dedication to make our guest's stay a great experience. We feel happy to read that our front desk team was able to extend your check-out before heading back to the airport. We hope you come back soon to Guayaquil... More 

Chicago
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed June 5, 2016

The hotel is decent enough, but service needs to be much improved. Rooms are clean, quiet and ample. Beds are comfortable, bathrooms have just about what you'd expect in a good hotel. Restaurant is also ok if not a little uninspiring. But that's the end of it. The front desk clerks aren't at all helpful nor are the waiters in... More 

Helpful?
1 Thank silly101
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing your opinion about the Hotel with the rest of the travellers in Trip Advisor. On behalf of the entire team, we offer our sincerest appologies for any inconvenience you may have had during your stay with us. For us it is important that our guest's feel welcomed during their. I hope the meeting you... More 

Kingston, Canada
Level Contributor
146 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed May 19, 2016

Rated very good, because although excellent on all counts, just wish there had been a terrace or somewhere to sit outside. Clean, clean; great decor, lots of hot water, good bathroom, very comfortable bed and pillows. Nice to have a fridge and lots of windows. Great breakfast included, lots of buffet options or ask for anything different and it will... More 

Helpful?
2 Thank Roseanne B
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing your opinion with the rest of the travellers in TripAdvisor. We are very glad to read that you enjoyed our hotel and our privileged location near the Malecon 2000, a walking distance attraction. We are also happy that you enjoyed our breakfast buffet and that you received the excellent service you deserve. We are... More 

Cuenca
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 18, 2016

Having stayed several times, the Hotel Palace is definitely our "go to" hotel whenever we have occasion to visit Guayaquil. The location is perfect, very close to the Malecon (boardwalk), tourist attractions, shopping and restaurants. The staff is welcoming, efficient and extremely helpful, and have advised us well on directions, safety measures and recommendations. This past trip, we had been... More 

Helpful?
2 Thank FancyFreeRetiree
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing your opinion with the rest of the travellers in TripAdvisor. We are happy to read that you have stayed with us several times during your trips to Guayaquil and that you enjoy our priviledged location by visiting the main touristic attractions within walking distance. Everyday our staff strives to offer all of our guest... More 

Bristol, Connecticut
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 17, 2016

Been to dozens of countries and stayed in plenty of hotels. I can honestly say that the Hotel Palace was one of my best experiences. The room was clean and the staff was beyond professional. I checked in late at night with a reservation. They welcomed me by name as I entered the door. I've never had that happen before.... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Z8235AUjonathanh
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing your opinion with the rest of the travellers in TripAdvisor. At our hotel, we work with dedication every day to make sure all of our guests receive an excellent service and enjoy all of our facilities. We are happy to read that you enjoyed your stay with us. Your words let us know that... More 

Wien
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 13, 2016

We found this place very good, perfect stay in the city center. The staff was very friendly and incredibly helpful with all our requests. Reception was english speaking with a little German. Breakfast was perfect and we can only recommend the dinner in the restaurant.

Helpful?
1 Thank dieger
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing your opinion with the rest of the community in TripAdvisor. We are glad to read that you enjoyed your stay with us. We strive to provide an excellent service to all of our guests and offer them an amazing experience. We thank you for choosing us as your hotel of preference in Guayaquil and... More 

Beaconsfield, United Kingdom
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed April 14, 2016

Stayed for two nights prior to Galapagos trip. Ideal location, close to Cathedral, Malacon etc. Impeccably clean, large comfortable room, excellent service. Restaurant on site, good food and service. Highly recommended.

Helpful?
2 Thank Alatram
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you very much for writing your comments about your recent stay at Hotel Palace. We work every day to make sure all of our guests receive an excellent service and enjoy all of our facilities. We are very happy to read you enjoyed our rooms, Restaurant and privileged location near the main touristic attractions. We hope you... More 

Calgary
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 13, 2016

We liked then hotel, however had a disatorious meal in the restaurant. Burnt food and dried up fish. We were advised by the waiter that we did not have to pay. When we checked out we were charged. Like all of Ecuador you are charged for 10% sevice eve if it is poor.

Helpful?
Thank Yogagal55
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the rest of the travellers. Hotel Palace strives to offer the best service to all of our customers and offer them a memorable experience during their stay with us. We would like to offer you our sincerest apologies for the problems you encountered with the fish and... More 

Miami, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 6, 2016

The hotel is in the center of the city, the rooms are spacious, and the food is good. One of my favorite items in the menu is the Coconut lemonade, its delicious. The service staff is very good and hospitable. Modern features will benefit the hotel significantly.

Helpful?
Thank carlosyfaby
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing yor comments with the rest of the travellers in TripAdvisor. We feel proud to read that you liked the Coconut lemonade, it is really tasty and one of our best sellers. Regarding the new features for the Hotel, we are planning on changing the carpets of all of the hallways, changing the linens, and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A landmark seven story hotel situated in the heart of the Guayaquil city center, Hotel Palace Guayaquil is considered to be one of the most traditional and well known hotels in town. Its ideal location is within easy walking distance to the city’s main attractions, financial and shopping areas. The hotel offers ninety five spacious, comfortable and charming guestrooms, all fully carpeted with high ceilings, individually controlled air conditioning, black out draperies, three telephones, including one in the bathroom with international direct dial... ... more   less 

Additional Information about Hotel Palace Guayaquil

Address: Chile # 214 entre calle Luque y calle Velez, Guayaquil 090110, Ecuador
Location: Ecuador > Guayas Province > Guayaquil
Price Range: $76 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Palace Guayaquil 3.5*
Number of rooms: 95
Reservation Options:
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Hotel Style:
#1 Best Value Hotel in Guayaquil
#1 Business Hotel in Guayaquil
#2 Romantic Hotel in Guayaquil
#3 Family Hotel in Guayaquil
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