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Av. Francisco de Orellana, Mz. 111, Guayaquil 5934 Ecuador
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Free cancellation until 11/03/20
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Room & Suite (135)
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Certificate of Excellence

About

#11 of 72 hotels in Guayaquil
Location
Cleanliness
Service
Value
Certificate of Excellence
Conveniently located in Ecuador, just few minutes from the international airport, Hilton Colon Guayaquil provides relaxing experiences for business and leisure guests alike. Our fully renovated hotel offers comfort, world class dining, elegance, hospitality, detailed service and lot more to enjoy.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Center with Internet Access
Conference facilities
Valet parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Fax / photocopying
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Salon
Steam room
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
1,567Reviews12Q+A100Room tips
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Popular mentions
Everyone in the hotel looked at us with our P100 respirators, goggles and gloves , as if we were from another planet. . Perhaps in our researching and knowing what was going to develop, we were just ahead of the rest of Guayaquil. NO ONE on staff was wearing masks, gloves or goggles. A few bottles of hand sanitizer does not protect against airborne and moisture borne virus which can travel up to 15 feet if someone coughs, sneezes, and or exhales heavily, and can stay airborne for over 30 minutes. I was shocked at how unprepared the Hilton and their staff were for such a serious pandemic. As far as I am concerned this was an epic FAILURE, and Hilton Guayaquil placed thousands at risk due to denial, lack of information and negligence. We tried to warn them, but were not taken seriously. 1. A man showed up at our suite to fix water flow, temp and pressure, and he was flushed and sweating profusely. The Executive floor desk said he probably was just working hard, completely unconcerned if he had a fever. He walked into the bath and proceeded to track dirt as he wore dirty shoes in the wet bath and shower floor. I had to call the hotel manager to insist he be tested for fever, and I was informed no Dr was on duty for many more hours. 2. I then requested the entire bath where he worked be disinfected, and the worker sent to clean the bath floor did not have any disinfectant, just a dirty mop. He FORGOT the disinfectant!!!!! 3.) the buffets were wide open for people to breathe and cough on, no food servers had masks nor gloves. 4. The rooms had no stationary, no envelopes for messages, unheard of for a 5 star hotel 5. It took 5 to 6 calls, with endless ringing, and long waits for operators or front desk to answer phones, and sometimes they did not answer at all. Literally NO ANSWER. 6. The suite was fabulous, and the staff were exceptionally polite. We left Hilton and moved to Hotel Del Parque for the last 3 days of our stay in Guayaquil, because Del Parque is truly a 5 star hotel, and I firmly attest that Hilton is not. I do not care which local organization gave Hilton 5 Stars, Hilton Guayaquil falls desperately short of being a 5 star hotel. . I will not bother reiterating the other issues that evidence the unwarranted 5 Star rating, We could not even eat once on the executive floor ( even though breakfast and afternoon buffet were included in the room rate), because food was open in buffets to anyone breathing or coughing on the food and servers wore no masks nor gloves. Many of the guests had been in planes and came from highly infected countries, and yet Hilton saw no reason to take more comprehensive precautions. Hopefully now that Guayaquil is an epicenter for the virus , Hilton will bother to take full precautions and train it's staff.
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Response from Colon G, Journey Ambassador at Hilton Colon Guayaquil
Responded Mar 27, 2020
We greatly appreciate your dedicated comments about your recent stay at our property. We feel very sorry for not having completely exceeded your expectations. We take the comments of all our guests very seriously, as we strive to improve with each and every stay. We work hard to share the light and warmth of hospitality with our guests and our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Hilton Colon Guayaquil, always in favor of the well-being of our society, has strictly followed the Safety protocols stated by Hilton Worldwide, and all the measures and instructions provided by the Ecuadorian Government and control agencies as soon as they were dictated. In consequence, we reiterate our commitment with our citizens, visitors and team members, as we continue to carry out constant sanitation and other actions of health prevention. We would like to thank you for the opportunity given to serve you, and we hope that we can convince you to change your mind about another visit to our hotel. In the meanwhile, please take care and be safe!
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Stayed here for one night after our Galapagos cruise. The room was very spacious and clean. The rain shower was lovely and there were nice bathroom amenities. Our room was close the elevators so we could hear some talking from the hallways. The hotel building is very modern and has multiple restaurants to choose from. It is very close to the airport - about a 5 minute drive.
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Response from Colon G, Journey Ambassador at Hilton Colon Guayaquil
Responded Mar 16, 2020
We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,
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We recently stayed here two nights prior to and immediately after a Galapagos cruise. The first two nights we stayed in a suite on the executive floor with a balcony. The room was extremely nice - large and well appointed. There were two separate full bathrooms and the one off the living area was very nice while the bedroom one was extremely nice. The bed was comfortable. Only problem was the furniture in the living are looked nice but was extremely uncomfortable. The return stay we stayed in a junior suite. We missed the second bath and extra space but it was still very nice and the furniture was also more comfortable. Staying on the executive floor was a great deal. We took advantage of the breakfast which was varied and good as well as the happy hour. We spent a good deal of time at the pool, too. The bar/meal service was very good as was the food. We cannot recommend the steak restaurant highly enough. Prices were great (compared to American prices) and the food and service was excellent. We also took advantage of the airport shuttle when we arrived and left each time. It was very convenient. We highly recommend everything about this hotel.
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Response from Colon G, Journey Ambassador at Hilton Colon Guayaquil
Responded Mar 9, 2020
Thank you very much for your precious comments about your experience at Hilton Colón Guayaquil, and for taking the time to write this amazing review and great recommendation to other travelers. We appreciate your positive feedback about our hotel as we do take pride in catering to our guests’ needs the best way we can. I’m sure our entire hotel staff enjoyed serving you as much as you enjoyed your stays. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope to welcome you back in the near future.
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On way to Galapagos and booked extra day going and never left hotel: fabulous breakfast for health conscious diet; beautiful pool for swimming laps; super friendly staff when I arrived at 1 am; roomy quiet room; terrific masssge by Inditri in the spa; adorable bartender at pool bar Benjamin (see photo).
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Response from Colon G, Journey Ambassador at Hilton Colon Guayaquil
Responded Mar 9, 2020
We would like to thank you for taking the time to give us feedback regards to your recent stay at Hilton Colón Guayaquil. We are delighted to read your comments about your stay and beautiful experience with our dedicated Team Members. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service!
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We really enjoined our stay at Hilton Colon Guayaquil. Everyone was always so nice and they always have a great attitude. ( always with an smile in their faces)Room was very clean and big, food was delicious 😋!!!
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Review collected in partnership with Hilton Hotels & Resorts
Response from Colon G, Journey Ambassador at Hilton Colon Guayaquil
Responded Feb 24, 2020
Thank you for taking a moment to share your experience. We are pleased to hear you found our accommodations and service to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
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PRICE RANGE
$127 - $239 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton colon guayaquil hotel guayaquil, hilton hotel guayaquil, hilton guayaquil, guayaquil hilton
LOCATION
EcuadorGuayas ProvinceGuayaquil
NUMBER OF ROOMS
294
Payments made by partners impact the order of prices displayed and, for featured or sponsored sort orders, partners’ payments may also influence the order of the accommodations listed.
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Frequently Asked Questions about Hilton Colon Guayaquil
Which popular attractions are close to Hilton Colon Guayaquil?
Nearby attractions include Mall Del Sol (0.4 miles), Centro Comercial (0.4 miles), and Disenos TejeTeje (0.3 miles).
What are some of the property amenities at Hilton Colon Guayaquil?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hilton Colon Guayaquil?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Colon Guayaquil?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Colon Guayaquil?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to Hilton Colon Guayaquil?
Conveniently located restaurants include Marrecife Marisqueria, NOE Sushi Bar - Mall del Sol, and El Cafe de Tere.
Are there opportunities to exercise at Hilton Colon Guayaquil?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hilton Colon Guayaquil have an airport shuttle?
Yes, Hilton Colon Guayaquil offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Colon Guayaquil?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Colon Guayaquil offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Colon Guayaquil?
The staff speaks multiple languages, including English and Spanish.