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Hilton Colon Guayaquil

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Hilton Colon Guayaquil
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1,062 Reviews from our TripAdvisor Community

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Showing 607: English reviews
Cuenca, Ecuador
Reviewed 5 days ago NEW

Flying out of the Guayaquil airport, we needed a place to say. The hotel we normally stay at was destroyed by the earthquake some months back. They booked us into this fabulous hotel, and we are glad they did. It was very hot outside when we arrived. We were greeted with a nice cool towel and some orange juice while...

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Helpful?
Thank Karl2010
Georgetown, Texas
Reviewed 5 days ago NEW

We were reassigned to the Hilton Colon after our hotel was shut down for earthquake repairs. We didn't know what to expect at the Colon - but we were welcomed with an ice cold orange juice before we could even begin the check in process. The receptionist was fluent in English (Spanish is Ecuador's language) and our room was beautiful....

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Helpful?
Thank Karen K
Copenhagen
Reviewed 1 week ago

Room ok, but first night they decided to carry out maintenance work in the room next to mine. This meant that workers went in and out, thus door banging 20-30 times an hour, followed by a vacuum cleaner etc. Front desk didn't pick-up the phone. So much for customer service. Think Hilton will find it hard to persuade me to...

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Helpful?
Thank jaruni
Pacific Grove, California, United States
Reviewed 2 weeks ago

National Geographic used this hotel to stage our trip to the Galapagos. Thus, the check-in/-out and service is very efficient. Unfortunately, the choice of local restaurants is not great. Breakfast was an average, big hotel buffet-style. Rooms are standard, like you would find in any Hilton/Marriott etc around the world. Nothing special. Beware of staying here around Xmas, as it...

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Helpful?
Thank Eric K
hiltonguayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Eric K, Thank you for your comments and for highlighting our service at front desk. Your observations are really important for us, as they let us improve our offer every day. Best regards,

New York City, New York
Reviewed 2 weeks ago

Giving it 3 stars for its great service, cleanliness, live music, and amenities. Loses 2 stars for the very insipid food served at its restaurant. Very mediocre, lacks flavor. Instead, I'd go out for some street food, which I bet would have the true flavors to satisfy an adventurous palate ;)

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Helpful?
Thank Hildeeds
hiltonguayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Guest, We are very sorry for the inconveniences. Our commitment is to create experience for all our guests. We really thank you for your comments as they help us to improve our service and to apply the corrective actions to achieve our goal. Best regards,

Reviewed 2 weeks ago

We had one night here out of eight weeks in South America and it was the worst hotel in which we stayed. 1. We had asked for a twin room but were allocated a double. This was corrected on check-in. 2.We asked that the room be quiet (ie not next to a service area or lift). The newly allocated room...

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Helpful?
Thank Jonathan G
hiltonguayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Jonathan G, Thank you for your comments, we are so sorry for the inconveniences you went through during your stay. Be sure we are taking the corrective actions to avoid such situations to happen again. Our commitment is to deliver great experiences to all our guests, so we are surely taking your notes under consideration. We kindly present our...

Guayaquil, Ecuador
Reviewed 2 weeks ago

thi has been my fourth visit to the hilton colon / the first three visits were fine / tell you the truth nothing outstanding/ this visit blew all the others away. what do i attribute it to / one person in particular kevin velasquez. i hope been in the hospitality field for forty years and recognize talent .no doubt in...

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Helpful?
Thank seasidej0hn
hiltonguayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear John, Thank you for leaving us a review about your stay. We are glad to know you had a great experience this time and and enjoyed very much the service offered by Kevin Velasquez, he truly is a great team member. It was a pleasure to host you and we certainly would like to receive your visit in the...

Reviewed 2 weeks ago

Our family was only in Guayaquil overnight as we passed through to and from the Galapagos Islands and we had the pleasure of staying at the Hilton Colon which turned out to be an oasis situated close to the airport. The friendly staff my our stay enjoyable, but we got special attention from Kevin Velasquez at the concierge desk. He...

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Helpful?
Thank Justindpearson
hiltonguayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Justin, We really appreciate you took the time to review our hotel and gave us a perfect punctuation on TripAdvisor. Reading your comments we feel happy to know that you enjoyed the service provided by Kevin Velasquez and the hospitality of our team, who always do its best to offer every guest that visit us, an amazing stay. Hope...

Reviewed 2 weeks ago

We decided to stay at this hotel to celebrate my wedding anniversary and for the new year's celebration and overall it was a terrible experience mostly because of the poor customer service. Here is a summary of all the issue we experienced: On the day we checked in, we decided to try the Cafe Colon restaurant for lunch. Nobody was...

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Helpful?
Thank Christian Z
hiltonguayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Christian, We feel very upset about the inconveniences you mention in your comments as our brand promise is to deliver great experiences to our guests. Your feedback is very important and we are already investigating and applying the corrective actions so this situations do not happen again. Regards,

San Antonio, Texas
Reviewed 2 weeks ago via mobile

We stayed here on our way to the Galápagos Islands. It is safe and first class. There is nothing lacking as all your needs are addressed here. There are several restaurants and bars within the complex.

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Helpful?
Thank Ricardo R
hiltonguayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Ricardo, Thank you so much for your visit and for taking the time to post your review on TripAdvisor. We are really pleased to read that you enjoyed our property and service. Thanks for highlighting our restaurants and bar. It is our purpose to offer every guest, a comfortable stay and a great experience. Hope to welcome you back...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Conveniently located in Ecuador, a strategic point of South America, just few minutes from the international airport, Hilton Colon Guayaquil provides relaxing experiences for business and leisure guests alike.Our fully renovated hotel offers comfort, world class dining, elegance, hospitality, detailed service and lot more. ... more   less 

Additional Information about Hilton Colon Guayaquil

Address: Av. Francisco de Orellana, Mz. 111, Guayaquil 5934, Ecuador
Location: Ecuador > Guayas Province > Guayaquil
Price Range: $127 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Colon Guayaquil 4.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Hilton Colon Guayaquil Hotel Guayaquil
Hilton Hotel Guayaquil
Hilton Guayaquil
Guayaquil Hilton
Hotel Style:
#3 Luxury Hotel in Guayaquil
#3 Business Hotel in Guayaquil
#4 Spa Hotel in Guayaquil
#8 Family Hotel in Guayaquil
#10 Romantic Hotel in Guayaquil
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Colon Guayaquil staff and other travelers.
7 questions
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Questions? Get answers from Hilton Colon Guayaquil staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask reception to give you a room in the upper floors to have a good view of the city.”
 of 5 bubbles Hildeeds, 2 weeks ago | Read review
“my hearing is suspect/ they are all good”
 of 5 bubbles seasidej0hn, 2 weeks ago | Read review
“Wonderful experience in each room I was in.”
 of 5 bubbles tankersmom, Dec 5, 2016 | Read review
“Views of the city are great!”
 of 5 bubbles 3claudiaw, Dec 2, 2016 | Read review
“Room 710 less moldy than some, 7th to 10th floor allow access to executive lounge”
  • View from window
  • Peter Thomas Roth products!
  • Queen size bed
  • View of city from window, small sitting area
  • TV and minibar
  • Dressing area
  • Toilet/bathtub area
 of 5 bubbles RoP402, Nov 14, 2016 | Read review
5 of 5
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