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All reviewsexecutive loungeswim up barnat geosteak restaurantclose to the airportgalapagos islandsone nightpre and postbreakfast buffetnice poolfitness centerclub levelsushivery nice hotelminutes from the airportboth timesrooms are large
I spent one night during a conference. First room has toilet full of hair. I was moved to another room whose faucet was dirty. Finally, during having a drink at the restaurant, one of the chairs had hairs!
BTW, they are remodeling the building so...More
Thank pablo g
Response from HiltonColonGuayaquil, Guest Relations Manager at Hilton Colon GuayaquilResponded 1 week ago
Dear Pablo G,
Thank you for staying with us and leaving such a detailed review.
We apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your...More
Everything you would expect from a Hilton and more. The great service started as soon as we got off the plane. They were outside of baggage claim holding a sign with our name on it. They helped us with our bags and after a short...More
1 Thank ScubaCoupleRaleigh
Response from HiltonColonGuayaquil, Director de Relaciones Públicas at Hilton Colon GuayaquilResponded January 19, 2018
Thank you for writing us. We are happy to know that you enjoyed the facilities and service our property offers.
It is pleasant to know our team was able to help you and met your needs.
Thank you for visiting Hilton Colón Guayaquil,...More
We were traveling with National Geographic-Lindblad to visit the Galapagos Islands, and stayed at the Hilton one night coming and going. The hotel is modern, clean and well-run. Being with a tour group, most of the oversight of our visit to the hotel was in...More
Response from HiltonColonGuayaquil, Public Relations Manager at Hilton Colon GuayaquilResponded 1 week ago
Thank you for your comments on your recent stay in our hotel.
We sincerely value our customers' opinions because they always help us to better serving you and future customers.
There are always many aspects we need to work on to make our...More
We stayed at the Hilton before and after our 1 week trip to the Galapagos and the service was truly outstanding. We have never met a hotel employee as nice and helpful as Diego. We arrived without our luggage and Diego spent 2 days chasing...More
Thank George R
Response from HiltonColonGuayaquil, Hilton Journey Ambassador at Hilton Colon GuayaquilResponded 1 week ago
Dear Mr. Ribet,
Thank your very much for your precious comments. We would like to thank you for taking the time to give us feedback regards to your recent stay at Hilton Colón Guayaquil. We really appreciate your compliments and recognition as it is a...More
The manager, Pedro Gonzalez, was super nice! We missed our trip that was initially scheduled for January due to a snow storm and then rescheduled for 2 weeks ago. Pedro was very accommodating and upgraded us to an executive room, which gives you access to...More
Thank Susan S
Response from HiltonColonGuayaquil, Guest Relations Manager at Hilton Colon GuayaquilResponded 3 weeks ago
We really appreciate your comments, thanks for giving us a perfect punctuation and for highlighting the facilities and attention we offer. Our team does its best to meet the needs of every guest that visit us, thank you for highlighting our service and...More
Response from GypsieeRose | Reviewed this property |
I actually went online when I booked the hotel and o got their email on the website. Then just emailed them to let them know my flight. If that doesn’t work let me know and i can find it in my emails I’m sure.