Sheraton Guayaquil Hotel
Av Constitucion, Plaza Del Sol, Frente Al Mall Del Sol Plaza Del Sol, Frente Al Mall Del Sol, Guayaquil 090150 Ecuador
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Avg. $126 /night, 3/25 - 3/26
$126
per night
$100
per night
$74
per night
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About
#6 of 74 hotels in Guayaquil
Location
4.7
Rooms
4.5
Value
4.4
Cleanliness
4.7
Service
4.6
Sleep Quality
4.5
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
If you’re looking for a family-friendly hotel in Guayaquil, look no further than Sheraton Guayaquil Hotel.
For those interested in checking out popular landmarks while visiting Guayaquil, Sheraton Guayaquil is located a short distance from El Castillo Chocolate Farm (1.9 mi) and El Faro de Guayaquil (2.0 mi).
As your “home away from home,” the hotel rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is easy, with free wifi available.
Guests have access to a 24 hour front desk, room service, and newspaper while staying at Guayaquil Four Points. In addition, Guayaquil Sheraton offers a pool and an on-site restaurant, which will help make your Guayaquil trip additionally gratifying. And, as an added convenience, there is free parking available to guests.
While in Guayaquil be sure to experience nearby diners such as Ville Crepes, Rock Sport Café, or Pollos De Boncho.
Guayaquil is also home to Museo en Miniatura Guayaquil en la Historia, a popular military museum that is not too far from Four Points Guayaquil.
The staff at Sheraton Guayaquil Hotel looks forward to serving you during your upcoming visit.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Fitness / spa locker rooms
Sauna
Hot tub
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Airport transportation
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Steam room
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Air conditioning
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Spanish
Location
Av Constitucion, Plaza Del Sol, Frente Al Mall Del Sol Plaza Del Sol, Frente Al Mall Del Sol, Guayaquil 090150 Ecuador
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 73 out of 100
73
JosĂ© JoaquĂn de Olmedo Intl Airport
1.1 mi•
See all flights
Rental Cars
28 Restaurants
within 0.3 miles
Reviews
4.5
2,036 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Sheraton Guayaquil Hotel is often celebrated for its welcoming atmosphere and professional service that leaves a lasting impression on its guests. Its prime location near the airport and shopping centers is a highlight for many travelers. While some guests feel that the rooms could benefit from modernization, the overall comfort and cleanliness do not go unnoticed.
The hotel's amenities, which include a pool and gym, receive positive remarks, although a few suggest they could use an update. The hotel's staff is consistently lauded for their attentiveness and dedication to guest satisfaction.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Comprehensive
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Traveler rating
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Detailed Reviews
Everyone was so kind specially Omar the guy who brought my luggage to the room he was very nice and help us with all the information we needed. He even ask us where to put the bags so we can feel comfortable. I’ve been in so many hotels and I’ve never been treated so good
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Date of stay: February 2025Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santiago Galárraga, General Manager at Sheraton Guayaquil Hotel
Responded 3 weeks ago
Dear guest, Thank you so much for your wonderful feedback! We are thrilled to hear that Omar made such a positive impression on you. It's great to know that he was not only kind but also helpful in ensuring you felt comfortable and informed during your stay. We truly appreciate your kind words, and we will be sure to share them with him – he will be delighted to hear that his efforts made such a difference. We're honored to have been able to provide you with such an exceptional experience, and we look forward to welcoming you back in the future. Best regards, Santiago Galárraga Gerente General Hotel Sheraton Guayaquil
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel with very well appointed rooms and a great staff! From airport pick up, to front office, to housekeeping and restaurant/service staff everyone is great. It’s also located across from a major shopping mall, ten minutes to the airport and 10-15 minutes to the city’s historic cenrer.
Would like to recognize Jose Icaza who helped us resolve the storage of some frozen items that we didn’t have large enough freezer in the room.
This is a 4-5 star hotel that for US traveler is priced at the 2-3 star level in the US.
Strongly recommend.
Would like to recognize Jose Icaza who helped us resolve the storage of some frozen items that we didn’t have large enough freezer in the room.
This is a 4-5 star hotel that for US traveler is priced at the 2-3 star level in the US.
Strongly recommend.
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Date of stay: December 2023Trip type: Traveled as a couple
Room Tip:Â Contact hotel for airport pickup after check in (2 days before arrival). Avoids the hassle of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santiago Galárraga, General Manager at Sheraton Guayaquil Hotel
Responded Jan 11, 2024
Dear mr. guest, Receive a warm greeting from Sheraton Guayaquil Hotel. Thank you for sharing your comments with us, we are glad you enjoyed your last stay with us and we hope you can come back soon. Best Regards, Santiago Galárraga C. General Manager Sheraton Guayaquill Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Omar was fantastic! He was very approachable. Tried to help me with everything. Also did a fantastic job figuring out what I wanted in my broken Spanish.
Also the beds were very soft. The room was clean. We were able to get an extra toothbrush from the front and got any help we needed very promptly.
Also the beds were very soft. The room was clean. We were able to get an extra toothbrush from the front and got any help we needed very promptly.
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Date of stay: March 2024Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santiago Galárraga, General Manager at Sheraton Guayaquil Hotel
Responded Apr 9, 2024
Dear Mr. Berrett, It is a pleasure to greeting you from Sheraton Guayaquil Hotel. Thank you for taking the time to share your experience with us. It makes us happy to know that our staff could met your expectations. We really hope you can come back soon. Best Regards, Santiago Galárraga C. General Manager Sheraton Guayaquil Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
The last time I stayed here was in 2019 and at that time I already commented that the facilities are old. On that occasion I had a very friendly response from the hotel where they indicated that they were in a process of remodeling. This weekend I stayed here again, but unfortunately the facilities are still old and the furniture the same. In my room the floating floor was undulating, the curtains did not run well, the doors old, the furniture generally old and unkept. There were hardly any complimentary amenities in the room. Very few channel options on TV. In general I recommend an urgent remodel or in any case significantly lower rates or increase services such as valet parking at no cost, TV channels or complimentary amenities in the room, otherwise there is no point staying here when there are other options in Guayaquil that cost much less and offer the same services with newer facilities.
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Automatically translated
Date of stay: December 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Sheraton was excellent.
The Staff and Customer service were 10 out of 10 stars. Staff quickly learned my name and always asked what if any assistance was needed.
The Room was very comfortable and included air conditioning, which isn't true for many hotels in Ecuador. Be sure to ask about in-room temperature control if you consider staying somewhere else.
The Restaurant staff was attentive and meals were very good including the breakfast buffet and the event meals.
The Hotel internet was consistently available and allowed for wi-fi calling. The In-room cable provided a number of local, movie, sports, and news channels in Spanish, and at least one in Italian.
The hotel also has a pool and well equipped gym.
Excellent Service and Comfort are combined with a great location. The pedestrian bridge over the road allows safe access to the Mall de Sol. The mall has a varied food court, coffee shops, baked goods, as well as actual sit-down table service restaurants, and a third floor dining area with a more serene feeling than the food court. The Third floor dining also includes a Bowling/pool/sports bar venue.
The Staff and Customer service were 10 out of 10 stars. Staff quickly learned my name and always asked what if any assistance was needed.
The Room was very comfortable and included air conditioning, which isn't true for many hotels in Ecuador. Be sure to ask about in-room temperature control if you consider staying somewhere else.
The Restaurant staff was attentive and meals were very good including the breakfast buffet and the event meals.
The Hotel internet was consistently available and allowed for wi-fi calling. The In-room cable provided a number of local, movie, sports, and news channels in Spanish, and at least one in Italian.
The hotel also has a pool and well equipped gym.
Excellent Service and Comfort are combined with a great location. The pedestrian bridge over the road allows safe access to the Mall de Sol. The mall has a varied food court, coffee shops, baked goods, as well as actual sit-down table service restaurants, and a third floor dining area with a more serene feeling than the food court. The Third floor dining also includes a Bowling/pool/sports bar venue.
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Date of stay: January 2025Trip type: Traveled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Don't forget to register your Bonvoy account for other potential perks and points.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santiago Galárraga, General Manager at Sheraton Guayaquil Hotel
Responded 4 weeks ago
Dear Guest, Receive a warm greeting from Sheraton Guayaquil Hotel. Thank you for your thoughtful and detailed review. We are delighted to hear that you had such a positive experience during your stay at Sheraton Guayaquil. It is our mission to ensure that every guest feels valued, and we’re thrilled to know that our team made a lasting impression with their attentive service. We take great pride in offering comfortable and well-equipped rooms, and we're pleased that the amenities, including air conditioning, met your needs. We're also glad that you enjoyed the dining experience and found our restaurant team to be accommodating. Thank you for your kind words about our service, comfort, and overall experience. We look forward to welcoming you back on your next trip to Guayaquil! Best Regards, Santiago Galárraga C. General Manager Sheraton Guayaquil Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very satisfied with his hotel. The shuttle service to/from the hotel is particularly convenient. I e-mailed the hotel the details of our arrival and they were waiting outside the airport with a sign with the hotel name and our names on it. Check-in was fast and customer service at the hotel was excellent overall. Really enjoyed the pool and the hot tub. The pool area has a very pleasant and relaxing vibe. The gym has a sauna and a steam room which are also nice touches. The hotel has one of the best hotel breakfasts I've experienced. I liked the mix of international dishes (i.e. scrambled eggs and pancakes) and Ecuadorian dishes (i.e. ceviche, fried yuca, local fruit). My particular favorite were the muesli bowls. The room was spacious and comfortable. All around, a great place to stay.
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Date of stay: November 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santiago Galárraga, General Manager at Sheraton Guayaquil Hotel
Responded Dec 3, 2024
Dear Mrs. MarĂa, Receive a warm greeting from Sheraton Guayaquil Hotel. Thank you for your wonderful review! We’re delighted to hear that you had such a positive experience, from the convenient shuttle service to our excellent customer service. We're especially glad you enjoyed our facilities. It’s great to know that the room met your expectations for comfort and space. We would love to welcome you back on your next visit. Thank you again for sharing your feedback, and we hope to see you soon! Sincerely, Santiago Galárraga C. General Manager Sheraton Guayaquil Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We travel a lot. Most night time arrivals are full of uncertainty. Will the hotel shuttle be available? Will my reserved room still be there? And in a foreign country, will the front desk have someone who can understand English? You can take a deep breath and relax with the Hotel Sheraton in Guayaquil. Yes! Let the Sheraton know what your flight number is, and your expected arrival time. A smiling bellman driving the shuttle will greet you.. He will be holding a sign with your name. He will greet you by name, and take complete care of you and your luggage. When you arrive at the Hotel, just walk to the front desk, your luggage will be loaded onto a cart to follow you up the elevator to your comfortable room. Front desk; more smiles (even at 2:00am). And yes, they will check you in with English spoken if your Spanish is a little rusty.
Your room will be clean, comfortable, and secure. Now relax, the staff at the Hotel Sheraton Guayaquil are there to make your stay a memorable one.
Your room will be clean, comfortable, and secure. Now relax, the staff at the Hotel Sheraton Guayaquil are there to make your stay a memorable one.
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Date of stay: December 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Very close (five minutes) to the airport. Very close to the Mall (2 minute walk across the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santiago Galárraga, General Manager at Sheraton Guayaquil Hotel
Responded 4 weeks ago
Dear Guest, Thank you so much for your kind words. We are truly honored that you consider us like family. It is our priority to ensure that every guest has a seamless and comfortable experience, especially after long travels. Your feedback is incredibly valuable, and we're delighted that our team was able to provide you with the warm welcome and exceptional service you deserve. We sincerely appreciate your trust in the Sheraton Guayaquil, and we look forward to welcoming you back whenever your travels bring you to our beautiful city again. Please don't hesitate to reach out to us if there is anything we can do to make your next stay even more enjoyable. Warm regards, Santiago Galárraga General Manager Sheraton Guayaquil
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location and service. Well appointed rooms with great light and thoughtful design. Best shower pressure and even wash cloths make the bathrooms a hit! The business suite was very nice with delicious appetizers that were hardy enough for dinner and a full service breakfast.
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Date of stay: February 2025Trip type: Traveled with friends
Room Tip:Â Easy access to the mall and airport shuttle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santiago Galárraga, General Manager at Sheraton Guayaquil Hotel
Responded 3 weeks ago
Dear guest, Receive a warm Sheraton Guayaquil Hotel. Thank you so much for your kind words. We're thrilled to hear that you enjoyed our excellent location, service, and well-appointed rooms. It's great to know that you appreciated the thoughtful design, the shower pressure, and the added touches like washcloths in the bathroom. We're also glad that you found the business suite and its delicious appetizers to be to your liking, along with the full-service breakfast. Your feedback means a lot to us, and we will continue working to maintain these high standards. We look forward to welcoming you back soon and providing you with another fantastic stay. Best regards, Santiago Galárraga C. Gerente General Sheraton Guayaquil Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
José Icaza was very attentive, he was attentive. Agreeable to help us, he explained it to us and gave us a quick tour of the facilities!!! The cook girls helped me by heating my dog's food, my pet felt loved and accepted by the hotel ✌🏽
The only bad thing is that they didn't want to reveal where I get the hotel pillows, they are so delicious hahahahaha
The only bad thing is that they didn't want to reveal where I get the hotel pillows, they are so delicious hahahahaha
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Date of stay: December 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for a few days after visiting Galapagos. On face value the hotel was ok and was located opposite a large mall that served well for supplies. But with security concerns in the city this hotel is somewhat separated from the main attractions and the Malecon 2000. You’ll have to factor in taxis around town.
The room was nice and the linen clean. The bed was very comfortable. There is a nice pool and gym, with hot tubs, sauna and steam room for the more adventurous. It can be very hot in Guayaquil so using all these facilities may be limited. The woman on the pool reception was super friendly and cheerful. Note, no pool or hot tubs on Mondays, maintenance day.
We had access to the executive lounge on the 8th floor for breakfast and evening snacks/drinks. The staff working in this lounge were very friendly and helpful. Limited English but we got by with our pigeon Spanish. The hours of the lounge varied, however, and didn’t seem to follow the published times.
The location of the hotel allows for quite a few fast food restaurants but not really any higher end eateries close by. We ended up using the hotel restaurant Cooks and this was below par throughout. Again there was a language problem so we didn’t really know what to expect. Food turned up at different times and side dishes failed to appear, at all. It was a bit of a circus. One night we ordered pizza and this was a fail on all levels and was undercooked (see separate review).
There was a three day seminar on in the hotel during our stay and the bar area was commandeered throughout, which was slightly annoying.
The eating facilities were disappointing for a hotel of this standing. I would expect a bit more from the Sheraton.
As a BonVoy Gold Elite member we negotiated a late check-out on our last day. However, only minutes after normal check-out time we had two members of staff at the door plus a call from reception (at the same time) asking us when we would be vacating. At this point I had to negotiate another late check-out wondering why the first one was not recorded on file. This is most annoying. Again now what you would expect from the Sheraton.
Reasonable stay with nice room and bed, but don’t expect plain sailing.
The room was nice and the linen clean. The bed was very comfortable. There is a nice pool and gym, with hot tubs, sauna and steam room for the more adventurous. It can be very hot in Guayaquil so using all these facilities may be limited. The woman on the pool reception was super friendly and cheerful. Note, no pool or hot tubs on Mondays, maintenance day.
We had access to the executive lounge on the 8th floor for breakfast and evening snacks/drinks. The staff working in this lounge were very friendly and helpful. Limited English but we got by with our pigeon Spanish. The hours of the lounge varied, however, and didn’t seem to follow the published times.
The location of the hotel allows for quite a few fast food restaurants but not really any higher end eateries close by. We ended up using the hotel restaurant Cooks and this was below par throughout. Again there was a language problem so we didn’t really know what to expect. Food turned up at different times and side dishes failed to appear, at all. It was a bit of a circus. One night we ordered pizza and this was a fail on all levels and was undercooked (see separate review).
There was a three day seminar on in the hotel during our stay and the bar area was commandeered throughout, which was slightly annoying.
The eating facilities were disappointing for a hotel of this standing. I would expect a bit more from the Sheraton.
As a BonVoy Gold Elite member we negotiated a late check-out on our last day. However, only minutes after normal check-out time we had two members of staff at the door plus a call from reception (at the same time) asking us when we would be vacating. At this point I had to negotiate another late check-out wondering why the first one was not recorded on file. This is most annoying. Again now what you would expect from the Sheraton.
Reasonable stay with nice room and bed, but don’t expect plain sailing.
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip:Â Basic Spanish will help with hotel staff.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santiago Galárraga, General Manager at Sheraton Guayaquil Hotel
Responded Feb 14, 2023
Dear Guest, Receive a warm greeting from Sheraton Hotel Guayaquil. Your feedback is key to identify those details in which we need to improve to provide the best service for our dear guests. We value every comment that you have to share with us in order to take the right measures to improve the service and avoid those things from happening again. If you have any request please do not hesitate to contact us, it is always a pleasure to hear from you. We can not wait to have you back, so you can see we have improve. Best Regards, Santiago Galárraga Genera Manager Sheraton Hotel Guayaquil
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The drive is like 5 mins, they are really close from each other, Uber, taxi any work and the cost shouldn’t be more than $4
-MyLifeOfTravel- asked a question Jul 2021
Steamboat Springs, Colorado81 contributions56 helpful votesWe will arrive late in the evening, is walking to the hotel safe?
It's too far but a cheap taxi ride. Take a taxi.
"Give yourself some time to be able to actually enjoy the service areas downstairs - very pretty. "Read full review
"The restaurant is better than anything you'll find at the mall across the street . The airport shuttle is a great option!"Read full review
"Don't forget to register your Bonvoy account for other potential perks and points."Read full review
…
PRICE RANGE
$77 - $120 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton guayaquil, four points guayaquil, guayaquil sheraton, guayaquil four points
LOCATION
EcuadorGuayas ProvinceGuayaquil
NUMBER OF ROOMS
141
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Sheraton Guayaquil Hotel
Which popular attractions are close to Sheraton Guayaquil Hotel?
Nearby attractions include Viasam Day Trips (0.2 miles), Mall Del Sol (0.1 miles), and Centro Comercial (0.2 miles).
What are some of the property amenities at Sheraton Guayaquil Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Guayaquil Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Guayaquil Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Guayaquil Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Sheraton Guayaquil Hotel?
Conveniently located restaurants include La Casa di Carlo, Oishi Sushi & Fusion Urdesa, and Grilling Rustic Restaurant.
Are there opportunities to exercise at Sheraton Guayaquil Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sheraton Guayaquil Hotel have airport transportation?
Yes, Sheraton Guayaquil Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Guayaquil Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Guayaquil Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Guayaquil Hotel?
The staff speaks multiple languages, including English and Spanish.