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Sheraton Guayaquil Hotel

Booking.com$120*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Sheraton Guayaquil Hotel
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741 Reviews from our TripAdvisor Community

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Showing 163: English reviews
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Reviewed 4 days ago NEW

Great option in Guayaquil. In my opinion is better than the Wyndham. Here's my review about it Pros - Location (Conveniently in front of the Mall) - Attention - Rooms are quite comfortable - Pool area and amenities Cons - Breakfast. (Below average quality) My visit - With my wife - Weekend

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Helpful?
Thank Enrique_Reyes
Milan, Italy
Reviewed 3 weeks ago

Standard Sheraton property and experience. Convenient location to the mall across the bridge. The fitness center is in desperate need of an upgrade. The gym has a limited selection, broken equipment and is lacking adequate lighting.

Review collected in partnership with this hotel
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Helpful?
Thank tripmonkey12
Sheraton H, Guest Relations Manager at Sheraton Guayaquil Hotel, responded to this review

Dear tripmonkey12, Thank you for your review! We are happy to learn that you enjoyed your stay. Thank you for your kind words about our rooms and location. Thanks also for your constructive feedback about our Sheraton Fitness; we always want to know how we can be better. Please come back and see us again soon. You always are welcome...

Atlanta, Georgia
Reviewed 3 weeks ago

I stayed at the Sheraton Guayaquil for one week on business. The hotel is very close to the airport and they have a complimentary shuttle that goes back and forth every 30 minutes, all day. This is a GREAT perk for female solo travelers, I must stay. This is a nice hotel but the REAL stars are the staff. Everyone...

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Helpful?
Thank 13Charlie13
Sheraton H, General Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest, We are ecstatic to be representing the Sheraton brand to such high a high regard and to have accommodated you during your most recent visit to Guayaquil. Thank you for recognizing everything we have to offer from remarkable accommodations to fantastic value to the most wonderful employees. It is lovely that your experience at our hotel was so...

Salinas, Ecuador
Reviewed 4 weeks ago

The room felt "unfinished" as there were several issues that could easily been taken care if by maintenance and or housekeeping. The carpeting was loose just inside the room door that caused slight tripping. The towel rack in the bathroom should have been over the toilet instead of in the shower. With the size of the opening to the shower...

Review collected in partnership with this hotel
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Helpful?
Thank robig2017
Seattle, Washington
Reviewed 4 weeks ago

I stayed there two nights , and the staff was very nice to me trying to help me with all my needs. Special recognition to Arianna, Demaris, and Stephanie who did special services for me like trying to help find me a big hat, and getting a cd of my pics on my memory card. Thank you to Veronica the...

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Helpful?
Thank Globetrotter10079
Sheraton H, General Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Globetrotter10079. This kind of reviews are the ones we pray ourselves for, it is so important for us to be able to give a friendly and charismatic service, so thank you so much for the kind words. We will make sure to give your kind feedback to Ariana, Damarys, Stephanie and Veronica about their outstanding service. We hope to...

buenos aires, Argentina
Reviewed 5 weeks ago

A very good hotel for a business trip. You will get all you need to have a enjoyable stay. Really nice staff, a very good service, fast internet in al the hotel and a big mall just a cross the street.

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Helpful?
Thank Gabriel P
Sheraton H, General Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Guest. We are glad to know that you enjoyed your stay in our facility. For us was a pleasure to serve you . Waiting your prompt comeback. Best regards, Pedro Serrano General Manager

Estados Unidos
Reviewed April 14, 2017

Good hotel. Good experience. I requested to be moved from the 3rd floor due to an odor originating from the spa (eucalyptus?)( the pungent odor was in the hallway of the 3rd floor. The move was to the 6th floor. Otherwise, everything was Ok.

Review collected in partnership with this hotel
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Helpful?
Thank 812hectorl
Sheraton H, General Manager at Sheraton Guayaquil Hotel, responded to this review

Dear guest. We want to thank the taking the time to tell us about your experience, for us it is very important that our guests feel welcomed away from home. Additionally, we have added your preference regarding floor assigment to your profile to ensure your comfort. We look forward to your soon return. Cordially, Pedro Serrano General Manager

California
Reviewed April 4, 2017

The Sheraton, Guayaquil continues to meet our expectations. The shuttle driver met us in the terminal, not out on the curb. Air conditioned ride to the hotel. Speedy checkin with cold drinks. Even a room upgrade. Very impressive.

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1Thank keyman751
Sheraton H, General Manager at Sheraton Guayaquil Hotel, responded to this review

Dear keyman751, We are ecstatic to be representing the Sheraton brand to such high a high regard and to have accommodated you during your most recent visit to Guayaquil. Thank you for recognizing everything we have to offer from remarkable accommodations to fantastic value to the most wonderful employees. It is lovely that your experience at our hotel was so...

Cuenca, Ecuador
Reviewed April 4, 2017 via mobile

The Sheraton Hotel Guayaquil is our home away from home in Ecuador. We regularly fly from Cuenca to Guayaquil on our way to the USA. There is no nicer Baggage Claim area than GYE's, with a delightful orchid garden awaiting travelers arriving on TAME Airline. Today, we enjoyed a happy greeting from Jose Santana, who transported us by van to...

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Helpful?
Thank Holly T
Sheraton H, General Manager at Sheraton Guayaquil Hotel, responded to this review

Dear Holly, Thank you for your review! We are pleased to learn that you enjoyed your stay. We are honored you consider us as your home away from home. Thank you for your kind words about our service but specially about our staff, they are the reason we are what we are. We assure you we will pass this beautiful...

Panama City, Panama
Reviewed March 27, 2017

I stayed at this hotel for 2 nights. Rooms are great, internet is great, food is great. However, all the guests and myself had a situation during the first night with a lot of noise complains. Apparently, there were some young artists staying at the same hotel the same dates I was staying, and outside the lobby there were plenty...

Review collected in partnership with this hotel
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Helpful?
Thank vanderdiaz
Sheraton H, General Manager at Sheraton Guayaquil Hotel, responded to this review

Dear vanderdiaz, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.we are sincerely concerned and apologise that we fell short on your expectations in some area.Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Sheraton Guayaquil Hotel

Address: Av Constitucion, Plaza Del Sol, Guayaquil 090150, Ecuador
Location: Ecuador > Guayas Province > Guayaquil
Price Range: $100 - $1,400 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Guayaquil Hotel 4.5*
Number of rooms: 141
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Also Known As:
Sheraton Guayaquil
Four Points Guayaquil
Guayaquil Sheraton
Guayaquil Four Points
Hotel Style:
#3 Luxury Hotel in Guayaquil
#5 Business Hotel in Guayaquil
#5 Romantic Hotel in Guayaquil
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Guayaquil Hotel staff and other travelers.
1 question
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Questions? Get answers from Sheraton Guayaquil Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“End of the hall is the quietest.”
keyman751, Apr 4, 2017 | Read review
“Avoid the hotel. stay at the Hilton which is not far away”
lapidot, Sep 7, 2016 | Read review
“They had construction so it was loud however I would think average for the norm”
Lindah00ks, Aug 1, 2016 | Read review
“Note that breakfast is not included in the room rate.”
Ikram_1973, Dec 24, 2015 | Read review
“High floor, pool side.”
Five_from_Canada, Dec 16, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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