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All reviewsfood courtmall del solclose to the airportalmond milkupscale mallroom servicepleasant hotelshuttle bussteam roommini barnext morninglocation is greatcomfortable bedsbuffet breakfasthot watergalapagosgym
I have stayed here three times in the last six years and have always found it an excellent place. On past visits, within the first hour, everyone on the staff would greet me by name, which I found extraordinary. Not so much this time after...More
We arrived into the bus station ( short tazi ride) and left via the airport (courtesy shuttle bus) and had a great stay here. The buffet breakfast had a large choice and lots of fresh fruit. The rooms were very quiet and a good size...More
Response from Sonesta H, Director General at Sonesta Hotel GuayaquilResponded April 24, 2018
We are grateful for having the time to let us your pleasant comments. It is very impotant for us to know how was your stay with us. Your evaluation will help us to continue providing you a high service that our guests deserves....More
I had the pleasure of staying at Hotel Sonesta for over 10 days. The hotel is very clean and beautifully designed! It is located close to the airport and attached to a mall. The staff was very helpful throughout my stay and everyone did their...More
1 Thank Morocco H
Response from Sonesta H, General Manager at Sonesta Hotel GuayaquilResponded 4 weeks ago
Dear Guest Morocco H,
Thanks for letting us know your comments about the pleasure of staying at our hotel. We are pleased to have given a service that made the difference with great staff like Walter as receptionist, Carlos and Raúl as Bell Boys.
The rooms were very large, and well appointed. Free continental breakfast was good. I had accidentally made the reservation for the wrong day, and the staff was good about accommodating us. They didn't know their own wifi password though.More
Thank Tim A
Response from Sonesta H, General Manager at Sonesta Hotel GuayaquilResponded June 26, 2018
Dear Mr. Tim,
Thank you for taking the time to contact us regarding your latest experience with us. Your opinion certainly assist us through our continuously process of improvement.
Sonesta Hotel Guayaquil is always at your service. We are looking forward to see you soon....More
We used a conference room and where guaranteed that the access to it would be open. Finally it was not and guests had to walk on the street to get to the venue. Also I left my bag before check in, and when I got...More
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Response from Sonesta H, General Manager at Sonesta Hotel GuayaquilResponded June 10, 2018
Through these lines I would like to apologize for the inconvenient occurred with the conference room and delayed time for delivering yur bag.
We are formally recognizing that this has been an unfortunate mistake.
Allow me to extend our apologies on behalf of...More