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Sonesta Hotel Guayaquil

Traveler (92)
Room & Suite (60)
Dining (14)
Certificate of Excellence

About

#11 of 67 hotels in Guayaquil
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Free parking
Free High Speed Internet (WiFi)
Room service
Bar/Lounge
Spa
Airport transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Sauna
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy

Location

Full view
1,107Reviews
4Q+A
34Room tips
Traveler rating
  • 627
  • 351
  • 93
  • 17
  • 20
Time of year
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Popular mentions
This was our first stay at the Sonesta. Everything was perfect. Carlos was so helpful with anything we asked. Everyone and everything at the Sonesta is first class! The location is excellent - attached to the mall and very close to the airport! See you again when we return in
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Review collected in partnership with this hotel
Response from Sonesta H, General Manager at Sonesta Hotel Guayaquil
Responded Apr 26, 2019
Dear Guest, We are very happy of recieve your excellent comments about your perfect stay with our helpful staff like Carlos. Your evaluation will help us to continue improving our fist class service that our guests deserve. We read all your comments that you let us and we pledge that we going to improve. We hope to see you on November!. If you have any question, suggestion or additional requests, please contact us anytime. Warm Regards, Roberto Díaz General Manager
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my second stay was good. The first stay the hotel rooms were not up to the standards. The second time I was given a better room, which changed my opinion. I hope I get similar room during my next visit.
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Review collected in partnership with this hotel
Response from Sonesta H, General Manager at Sonesta Hotel Guayaquil
Responded Apr 5, 2019
Dear Mr. Suresh, We are very happy for having the time to let us your pleasant comments. It is very important for us to know how was your second stay with us. Your evaluation will help us to continue providing you a high service with best standards that our guests deserves. We hope to see you soon, we will be happy to assist you on your next visit. Warm Regards, Roberto Díaz General Manager
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We stayed one night with a group of student-athletes playing in a school tournament. Students were exhausted and needed to wake up early for games the next day but there was extremely loud music playing in the bar downstairs until well past midnight. Due to how the building is
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Review collected in partnership with this hotel
Response from Sonesta H, General Manager at Sonesta Hotel Guayaquil
Responded Apr 2, 2019
Dear Mr. Spileman, It is very important for us to know how was your stay with us. According to you review on line we are very worried about it. We will take the corrective measures with our hotel staff because we are always in processes of continuous improvement for our guests. It is an honor to have you as a guest, please let me offer you our sincere apologies for situations that occurred and we hope you give us a second opportunity to compensation you. Sincerelly, Roberto Díaz General Manager
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I spent time at this place in November 2018 and February 2019. Reasons to stay here was overnight technical stop flying to Patagonia and back, so, basically business. We spot the hotel signs from the tarmac of the airport and booked online right away. Rate was attractive with
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Response from Sonesta H, General Manager at Sonesta Hotel Guayaquil
Responded Mar 7, 2019
Dear Guest, We are glad for sharing with us your experience during your stay. Thank you for writing us and let us know your comments about your experience, they are are extremely important because they help us to detect details that need to be improved. We will always be at your disposal, we are looking forward to see you soon, remember that we are always to provide the best service. On behalf of our team , thank you very much for choosing us! Warm Regards, Roberto Díaz General Manager
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I just came from a 2-week stay at this hotel where I had been before about a few years ago. It sits at no more than 5 minutes ride from the airport and provides free shuttle service either way. Everything was superb! Thanks to my somewhat long stay, I was given an upgrade to an
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Response from Sonesta H, General Manager at Sonesta Hotel Guayaquil
Responded Feb 5, 2019
Dear Mr. Fabio, It was a pleasure to have you as our favourite guest, thank you very much for all your description of pros and cons , those will be very helpful to analyse our service. Read that our hotel exceeded your expectations, is something that makes us really proud for what we are doing, because our main goal is to make feel our guests better than home. We hope to see you soon, remember that we are always at your service anytime! On behalf of our team, thank you very much for choosing us! Warm Regards, Roberto Díaz General Manager
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PRICE RANGE
$102 - $310 (Based on Average Rates for a Standard Room)
LOCATION
EcuadorGuayas ProvinceGuayaquil
NUMBER OF ROOMS
110
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