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Mbiza Hotel

131 Av du Marche, Goma 174 Democratic Republic of the Congo
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Guests1 room, 2 adults, 0 children
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Traveler (30)
Dining (9)
Business Center & Event Rooms (5)

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131 Av du Marche, Goma 174 Democratic Republic of the Congo
11Reviews1Q+A4Room tips
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Friendly and helpful staff, very secure location...with 24 hour protection for its guests, food service not too bad, but could use some improvements cold eggs cooked the way THEY like for the breakfast that comes with the room. The rooms are what I would call African clean....yet they are going the best they can with what they have to work with and it is good for long term stays, lots of NGO's stay there, I have spent a total of 2 months over the past couple years. The WiFi although free is some times problematic and their system needs to be revamped, a lot of lost connection issues. Laundry service is fast but expensive the gym has improved from my last stay in December of 2017 but still has a ways to go....don't don't expect to pay by credit card...it ain't going to happen, even though they have the usual Visa, Mastercard and AMX plastered saying they except Credit Cards, its cash only and they will only accept new money, even the slightest tear or wrinkle to them it is worthless...not just at the hotel but everywhere in Goma
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This property is a bit far away from downtown Goma. Huge area, nice looking swimming pool. Reasonable rates for Gym/Sauna. But not so clea. Food tastes average. However, the waiters there (specially the big fat guy) is a scammer. The prices in the menu are in Congolese Franc, but he will charge you in Dollars. All prices are written as 15,000FF, 12,000FF and so on. But when you ask for the bill, he will tell you to pay 20USD instead of 20,000FF. So always ask the waiters to present the bill and let it be seen clearly. Those scammers will not even want to show you the bill but tell you the total verbally. Better avoid this place if you don't want to get scammed.
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Went there because a friend suggested that the sauna and steam are good compared to other places. However, it was kind of alright, not so great but okay. Prices for massage sauna/steam are reasonable. Now comes the interesting part. Had ordered some food and drinks. Total cost in the menu was 19000ff which equals to 12 USD. When the waiter came with the bill, he was not even showing the bill properly and just saying it by mouth that the total bill is 19 USD. At first I thought oh.. it must me correct and handed him a 50 dollar bill. He returned 20USD+160000ff which totals 30 USD, meaning he already deducted his tip of 1 USD. Later I realised that the waiter had scammed me a total of 9 USD. Not adding the tip of 1000ff I had left. 9 USD is nothing to me, but there is something called honesty and trust which I will never ever get it back from them. That 9 USD will be a donation to him and his family. Be aware all- Insist on showing the bill properly and don't only let them tell you by word of mouth.
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Hotel service is excellent while comparing with others. Nice Swimming pool, Sauna, steam and well maintained gymnasium. Food is also very nice. Spanish omelette, Beef steak and salads is highly recommended
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The service is good in comparison with local standards. Rooms are good too but nothing special. The swimming pool is really nice in comparison with other swimming pool available locally. Wifi is quite slow.
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PRICE RANGE
$82 - $95 (Based on Average Rates for a Standard Room)
LOCATION
Democratic Republic of the CongoNorth Kivu ProvinceGoma
NUMBER OF ROOMS
59
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