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Banyan Tree Lijiang

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#4 of 892 Hotels in Lijiang
Certificate of Excellence
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828 Reviews from our TripAdvisor Community

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Showing 374: English reviews
Taipei, Taiwan
Level Contributor
6 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

Dear Banyan Tree Lijiang This is not my first time to live in Banyan Tree. But this time make me have a very different experience then before. In the first day, when I arrive in Lijiang, I book the car from hotel to pick me up, but the car delay for 15 mins, the reason is, they don't connect very... More 

Helpful?
Thank Tommy-YuShun
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I had very high expectation of my Banyan Tree stay before booking my Yunan trip, however, I was truly disappointed. I have been quite busy this year so finally got around to write this review. So maybe things have changed/improved in the past 8 months, but certainly did NOT live up to my expectation in December. First, the good. Staff.... More 

Helpful?
1 Thank Nelly L
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Nelly L, I am happy to say that things have certainly changed since your visit last December with regards to the heating in both the Spa and the guest rooms. Several months ago we installed under carpet heating in all the spa treatment rooms and have recently received approval from our owning company to install under floor heating in... More 

Los Angeles, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 16, 2016

I really enjoyed the Banyan Tree Lijiang. We spent time at 4 of their resorts on a recent trip to China, this was perhaps my favorite in terms of setting and accommodations. The pool villa was private and serene with mountain views along with large sitting area and private yard. The grounds are impressive and the staff first rate. It... More 

Helpful?
Thank ScenicLuxe4me
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Guest, Thank you for taking the time to post a review. I am happy to see you enjoyed your time with us and will certainly share your feedback with my team. Thank you Nigel Fisher General Manager More 

Chicago, Illinois
Level Contributor
52 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed August 12, 2016

We stayed in a beautiful villa with a garden and hot tub and views of the jade mountain when it was visible. But the service was sub-par - the waiters in both restaurants we ate at have no training whatsoever. It was really surprising. They do not know how to pour wine, a $20 glass of wine was barely a... More 

Helpful?
Thank NG_2007
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Guest, I have just returned from a week at our sister property in Shangri-la and have reviewed your comments. I must honestly say I am saddened and disappointed to read of your experience. I sincerely apologise for the shortcomings you have encountered. It is unfortunate that we did not have the opportunity to meet whilst you were still at... More 

new york
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 13, 2016 via mobile

Beautiful hotel set in a beautiful location. All staff very friendly and warm. Definitely need bug spray if staying at this hotel. Spa was amazing. Room size and amenities were great. Breakfast was great. Did not love the dinner options. Walking distance to a cute part of town.

Helpful?
Thank alynn123
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Alynn, Thanks for posting your comments regarding your stay last week. Unfortunately the flies are always pretty bad at this time of year throughout this region. It improves as the weather gets colder at the end of the rainy season. In the meantime we do the best we can to mitigate the problem. Thanks again, Nigel Fisher General Manager More 

neatfreak08
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 13, 2016

My husband booked this hotel as a surprise trip for us. He wanted something a little different than your standard hotel and Banyan Tree Lijiang definitely met his/our expectations. The villa was lovely, the sitting area and bed were very comfortable and the courtyard/jacuzzi were a wonderful addition to the amazing views from our villa. The hotel is well located... More 

Helpful?
Thank neatfreak08
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Guest, Great to read that you had such an enjoyable time with us. happy to see that you also went to explore Shuhe, right on our doorstep. Baisha is also fantastic and only 10 mins away, more traditions and crafts there. Hope to welcome you back to Lijiang some day, Kind regards, Nigel Fisher General Manager More 

London, United Kingdom
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 2, 2016

The resort itself is great and really we were won over by the stunning views across to Jade Dragon Snow Mountain. Our villa came with a private jacuzzi which was splendid for relaxing in. The villa itself was comfortable and spacious and it was nice to have the outdoor space. We also spent a night at Amandayan (in the old... More 

Helpful?
Thank wannabejunkie
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Guest, Many thanks for your kind comments! Next time, make sure you take a waling tour through Shuhe next to Banyan Tree. there are many local secrets and some fascinating Naxi traditions to discover. Kind regards, Nigel Fisher, General Manager More 

Singapore
1 review
2 of 5 stars Reviewed June 13, 2016

Been to Banyan Tree Phuket, Bali and Bintan would have to say all 3 are on par in terms of service standards, villa environment and food. would have to say Banyan tree Lijiang is slightly on the disappointing side in terms of service. firstly jet pool villa was full of houseflies in the afternoon, jet pool is on a raised... More 

Review collected in partnership with Banyan Tree

Helpful?
Thank ZongYe
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Zong Ye, Sincere apologies. I would like to talk with you personally about this experience and will be in touch shortly. Kind regards, Nigel Fisher. General Manager. More 

Beijing, China
Level Contributor
2 reviews
2 of 5 stars Reviewed June 11, 2016

I strongly recommend Banyan Tree management to pay a special attention to Banyan Tree Lijiang Hotel service. As the first Banyan Tree hotel in China, it has been in a business for almost ten years, however, its service is far behind the minimum standard from any luxury brand hotels in the world. For our Lijiang trip, I arranged our last... More 

Helpful?
Thank Cindy_choggie
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear Cindy, Thank you for your account above. Surely not the best experience. I have not received your email however as we have your contact details I will speak with you privately. Sincerely, Nigel Fisher General Manager More 

Singapore, Singapore
Level Contributor
78 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 29, 2016

Don't choose Banyan Tree if you do loads of sightseeing . Given the costs involved in staying here, as in all Banyan Tree resorts , they are best maximised if you stay within the hotel to enjoy its inhouse ambience and facilities ! The surrounding mountain view; waterways and pools throughout the resort is incredibly relaxing and peaceful . However,... More 

Helpful?
Thank JIAKJIAK
Nigel F, General Manager at Banyan Tree Lijiang, responded to this review

Dear TanClan, Interesting comments! I have never looked at it that way before... But thank you for the kind comments about our property. Perhaps a balance of local touring to Shuhe and Baisha mixed with some relaxation in the Spa? Hope to see you here again one day. Kind regards, Nigel Fisher General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Discover the historic charm, rich culture and sweeping landscapes of Lijiang, declared a UNESCO World Heritage Site in 1997. Located in the highlands of Yunnan province, the resort is adjacent to the Na'xi minority old town of Shuhe and only a 10 minute drive from the ancient Silk Road town of Baisha. Situated close to the base of Jade Dragon Snow Mountain, it is surrounded by high peaks and hidden valleys, making it a photographers dream. Many unique experiences are ready to be enjoyed as you explore the back streets of the ancient towns, traverse the mountainous landscape to Tiger Leaping Gorge, Wen Hai lake, or take a cycle trek through the foothills to remote Yi villages. For a more leisurely experience, indulge in one of the many luxurious treatments available at the world renowned Banyan Tree Spa. With clear blue skies for nine months of the year, enjoy a breath of fresh air and escape to the tranquility of Banyan Tree Lijiang. ... more   less 

Additional Information about Banyan Tree Lijiang

Address: Yuerong Road, Shuhe, Gucheng District, Lijiang 674105, China
Location: China > Yunnan > Lijiang
Price Range: $219 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Lijiang 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Banyan Tree Lijiang Hotel Lijiang
Banyan Tree Hotel Lijiang
Lijiang Banyan Tree Hotel
Hotel Style:
#2 Luxury Hotel in Lijiang
#2 Spa Hotel in Lijiang
#3 Family Hotel in Lijiang
#6 Romantic Hotel in Lijiang
#26 Best Value Hotel in Lijiang
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