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InterContinental Resort Jiuzhai Paradise

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InterContinental Resort Jiuzhai Paradise
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1,133 Reviews from our TripAdvisor Community

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Showing 204: English reviews
Singapore, Singapore
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 days ago NEW

Nothing good I can say about this hotel. I would say this is worst then 3 stars hotel. The room looks old and smelly, Breakfast is terrible. The restaurant is like a canteen. I would not recommend this hotel to anybody.

Helpful?
Thank CheeChee08
Lizzy F, Manager at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear CheeChee08, Thank you for taking the time to express your thoughts andconcerns. Please accept our sincere apology for any inconvenience caused. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. We hope you'd give us a chance in the future to show... More 

Singapore, Singapore
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed for 2 nighta while visiting Jiuzaiguo. The hotel room is big and spacious. Many restaurants to select for lunch and dinner. The breakfast menu has plenty of selection, just that it is always crowded as tourists are rushing for their meal before heading the sightseeing.

Helpful?
Thank Jo L
Lizzy F, Manager at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Jo L, Many thanks for sharing your stay at InterContinental Resort Jiuzhai Paradise! Thank you for your feedback and we look forward to welcoming you back to InterContinental Resort Jiuzhai Paradise in the not too distant future! Please allow me to be your contact point in future if you require any assistance. I will be more than happy to... More 

Los Angeles, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

This hotel has a beautiful environment, but the rooms inside are very normal and small. The staff are friendly but the management of the hotel is terrible. The front desk took forever to check the guests in. They were very unprofessional and seem didn't know how to handle their jobs.

Helpful?
Thank danceinclouds
Lizzy F, Manager at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear danceinclouds, Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Resort Jiuzhai Paradise. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the staff service standards has been documented and will certainly be looked into. We appreciate your... More 

Sydney, Australia
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed for 2 nights and had quiet and comfortable stay here. The rooms overlook the mountain view which was relaxing and peaceful. Breakfast was ok quality and plenty of options. Overall a good and slightly pricy stay.

Helpful?
Thank connie l
Lizzy F, Manager at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear connie l, Thank you for your review and your recent stay at InterContinental Resort Jiuzhai Paradise. It is our aim to create a warm and hospitable environment for all our guests. So glad you feel enjoyed at your stay. Feedback like yours is very valuable to us and enables us to improve the quality of hotels to better meet... More 

1 review
1 of 5 stars Reviewed August 17, 2016 via mobile

We came a bit late about 9pm. So we hurry to the restaurant. While we are eating the staffs took everything,foods and water. How rude they are. In the morning i saw the staff spit. And they not clean enough my room. They dont do it properly

Helpful?
Thank celisnawati
Lizzy F, Manager at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear celisnawati, Thanks for sharing your feedback with regards to our hotel stay experience. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the staff service and guestroom cleanliness has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource... More 

Germany
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 303 helpful votes
5 of 5 stars Reviewed August 17, 2016

JiuZhai HuangLong airport elevation in the mountains is 3500m - so all hotels and resorts in this area are in about that same level where the air is a bit thinner than on sea-level ( for people with breathing-problems: at the reception they have oxygen-cartidges + also a doctor is always available in the hotel ). The personal at the... More 

Helpful?
6 Thank gourmet0072015
Lizzy F, Manager at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear gourmet0072015, Many thanks for naming us and sharing your valuable comment with us. We are delighted to learn that you enjoyed the overall experience here at your future staying InterContinental Resort Jiuzhai Paradise. Our aim is to ensure that hotel throughout the world offers consistently high standards of service and facilities. We will continue to aim higher to create... More 

Paris, France
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 1, 2016

Among the very few hotels in this area, the Intercontinental offers a good value. But still expensive. But without any charm and no specific character. Only efficiency, nothing else. Two strong weaknesses: 1.In the evening, for the two nights we slept, there was a lot of noice in the hall, linked to some chinese bands.` 2. You have to pay... More 

Helpful?
Thank Philippe D
Lizzy F, Manager at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Philippe D, Many thanks for naming us and sharing your valuable comment with us. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. We offer the traditional Tibetan dance show during the dinner time at Lobby, however, hotel also offer the special attractive discounts for in-house guests. We appreciate your... More 

Shanghai, China
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed July 27, 2016 via mobile

Tucked away on mountain side. Secluded. Huge covered indoor garden and open performance area with a selection of mixed restaurants are all excellent. Nearby is beautiful forest area and high elevation fields. Beautiful. But the rooms which I previewed a few were not up to intercontinental standards in terms of cleanliness. Specifically a lot of dust and dirt around corners,... More 

Helpful?
Thank vinnie h
Lizzy F, DRM Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear guest, Thank you for choosing InterContinental Resort Jiuzhai Paradise and sharing your opinions.Your feedbacks over the room cleanliness hasbeen forwarded tothe HSKP for adjustment.Thank you and have a nice day. Lizzy Fan Distribution, Relationship & Marketing Team More 

Guangzhou, China
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 13, 2016

This is the best resort in the jiuzhaigou area. I stayed here on a tour group when visiting jiuzhaigou, and huanglong. The rooms are very clean and modern. It has its own indoor garden area as well. It also has amenities like pool, gym, and massage, but an appointment is needed.

Helpful?
1 Thank Jay L
Lizzy F, DRM Team at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear guest, Thank you for choosing InterContinental Resort Jiuzhai Paradise and sharing your feelings. Jiuzhai is a perfect place for summer time. Its coolweather and nice landscape provide you a great journey.Thank you and have a nice day. Lizzy Fan Distribution, Relationship & Marketing Team More 

Solo, Indonesia
Level Contributor
83 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 6, 2016 via mobile

All were nice with the exception of the small bathroom and the staffs that were lacking of basic English. We got the building 2 room 40*. We stayed 2 nites while we had great fun in the city. The breakfast and the dinner buffet were fantastic...they offered a range of both asian and western food. We loved our stay....full recommended

Helpful?
Thank DanielMuljanto
Lizzy F, DRMTeam at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear guest, Thank you for choosing InterContinental Resort Jiuzhai Paradise and sharing your feelings. We are trying to improve staffs' English. Wish you can feel their improvements in your next trip. Thank you and have a nice day. Lizzy Fan Distribution, Relationship & Marketing Team More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Breakfast
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
InterContinental Resort Jiuzhai Paradise is an intimate upcountry retreat nestled high in the mountains. The unique design is reminiscent of an ancient city protected under a glass atrium, marrying the exquisite interior with the bewitching natural beauty outside. With more than 1,100 rooms, the hotel is the largest in the region and perfect for leisure travellers seeking comfort and solitude. The province is home to a stunning array of calcified pools and the picturesque meadows of Ganhaizi (Dry Sea), just 20 kilometres (12.5 miles) away, are not to be missed. ... more   less 

Additional Information about InterContinental Resort Jiuzhai Paradise

Address: Ganhaizi Scenic Zone, Zhangzha Town, Jiuzhaigou County 623402, China
Location: China > Sichuan > Jiuzhaigou County
Price Range: $159 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Resort Jiuzhai Paradise 4*
Number of rooms: 1020
Reservation Options:
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Also Known As:
Intercontinental Resort Jiuzhai Paradise Hotel Jiuzhaigou County
Intercontinental Jiuzhai Paradise
Intercontinental Hotel Jiuzhaigou
Hotel Style:
#1 Spa Hotel in Jiuzhaigou County
#2 Luxury Hotel in Jiuzhaigou County
#4 Best Value Hotel in Jiuzhaigou County
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