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Sheraton Jiuzhaigou Resort

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Sheraton Jiuzhaigou Resort
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627 Reviews from our TripAdvisor Community

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Showing 273: English reviews
Reviewed yesterday NEWvia mobile

We stayed here for 3 nights. The hotel is located a 20 minute walk from the national park. The rooms were a good size and the beds were really comfy. However, the hotel is dated and needs updating. The pool area isn't that nice and the level of grouting/finish is bad. There isn't really a bar which is a shame...

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Helpful?
Thank OsborneEL
Singapore, null, Singapore
Reviewed 1 week ago NEW

We picked the place due to the huge discount we got, was not expecting much. As other reviewers have mentioned, it does not follow the usual standards, which I feel is hard to maintain in a remote place like Jiuzhaigou. Reception staff were very much willing to help, although only one of them could speak okay English. Restaurants etc. were...

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Thank Avimanyu R
Singapore, null, Singapore
Reviewed 1 week ago via mobile

Don't expect the usual Sheraton hotel standard in other big cities. At JZG Sheraton, it provides the minimal and what I thought is comparable to a 3-star hotel in big cities but considered best hotel in JZG. Other options for accomodation at JZG are mostly hostels or local inns which if you can't get over the cleanliness, you would prefer...

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Helpful?
1Thank JudithKristen
SheratonJZG1, Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear JudithKristen, Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards and facilities. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for it. We look forward to the opportunity of welcoming you back...

Cypress, Texas, United States
Reviewed 3 weeks ago

There are only 2 five star hotels in the area, Intercontinental is too far from the park (30 minutes by car), and Sheraton is only 1 mile away, so we booked this hotel. It is very old, need major updating! The staff was nice, and the manager helped us buy the tickets to the park, since the machine in the...

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Helpful?
Thank Young L
SheratonJZG1, Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Young L, Thank you for your feedback which allows us to continually improve our facilities to ensure our guests enjoy positive hotel experience. We sincerely apologize that your recent stay fell short of expectations. We appreciate your time in sharing your feedback and hope to welcome you back again the next time you visit Jiuzhaigou. Best regards, Sheraton Jiuzhaigou...

London, United Kingdom
Reviewed 4 weeks ago

We just spent a month in China and by a long way this was the worst hotel we stayed in. However, we did stay in some amazing hotels. The issue is that if it was a 4 star hotel with lower end 3/4 star prices that would be OK. But it isn't. It was by far the worst experience with...

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Helpful?
Thank Sparklex1
SheratonJZG1, Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Sparklex1, Thank you for sharing this review which allows us to continually improve our service standards and facilities. We are sorry to hear of your less than satisfactory experience and if you would connect with us at Spg.Jiuzhaigou@starwoodhotels.com with more information, we will investigate the issue and follow up with you directly to address your concerns. Thank you and...

Sydney, Australia
Reviewed October 15, 2016 via mobile

We came to Jiozhaigou in late October for a brief holiday and we stayed at The Sheraton Hotel in Jiozhaigou, a Tibetan themed hotel. The lobby is very grand with three different restaurants, Chinese, Tibetan, and Western food. One huge issue with this hotel is the temperature in the guest room, which is central controlled at 25-26C. We could not...

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2Thank Alan H
SheratonJZG1, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear Alan H, Thank you for sharing your valuable feedback which gives us the opportunity to further improve our facilities and service standards. We will certainly share your feedback with the respective departments to look into it. We appreciate your time in sharing these comments and hope you will give us a chance to recover your impression of the hotel....

Sydney, Australia
Reviewed October 1, 2016

We stayed for 3 nights at the Sheraton as it was the closest branded hotel to the park and since we do not speak Chinese, it was the best option other than the Intercontinental closer to Huanglong. The rooms were of average size and comfortable albeit they were really dated. The bathroom was a tub/shower combo with the old style...

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2Thank JNTS
SheratonJZG1, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear JNTS, Thank you for taking your time to write this generous review of us. We are delighted that you had a good stay with us. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our standards. We will keep training our staffs...

Singapore, Singapore
Reviewed September 26, 2016

Hotel location is about a 10 mins drive away from Jiuzhaigou nature park. It is also walking distance from some shops which one can purchase souvenirs from Jiuzhaigou. There are a couple of restaurants nearby as well as a massage place for a quick massage fix. Although the rooms are a little dated with showers in the tub, but overall...

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Thank quedos
Singapore, Singapore
Reviewed September 23, 2016 via mobile

My wife and I knew that our visit to Huanglong and Jiuzhaigou would involve lots of walking, so we wanted a hotel to pamper ourselves at the end of each day, and we were definitely not disappointed. The room was spacious and clean though a bit dated, wifi was good and the complementary breakfast was sumptuous. The only disruption to...

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Helpful?
Thank SYKN
SheratonJZG1, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear SYKN, Thank you for sharing this review with us on TripAdvisor. We are delighted that you enjoyed the comfort of our spacious room and breakfast. As we strive to improve our service quality and facilities, your feedback is extremely important to us as it allows us to continually monitor our guests’ requirements. We appreciate your time in sharing this...

Los Angeles
Reviewed September 23, 2016

The rooms are a bit dated: 1. The showers are in tub with no separate shower stalls with a curtain over straight (not arched) rod over tub. 2, Water leaked on floor every time for some reason even when curtain pulled to the end. 3. Products very basic. 4. Not enough lighting in the room - difficult to read or...

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Helpful?
Thank redmonkey
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Free Parking
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Jiuzhaigou Resort is closed to world-famous Jiuzhai Valley National Park, in our mountain view resort, enjoy our warm services and convenient facilities, we build the pure holiday relaxation environment here for your cozy and natural vocation stay experience. ... more   less 

Additional Information about Sheraton Jiuzhaigou Resort

Address: Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
Location: China > Sichuan > Jiuzhaigou County
Price Range: $48 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Jiuzhaigou Resort 5*
Number of rooms: 482
Reservation Options:
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Also Known As:
Sheraton Jiuzhaigou Hotel Jiuzhaigou County
Jiuzhaigou County Sheraton
Hotel Style:
#1 Top resorts Hotel in Jiuzhaigou County
#2 Luxury Hotel in Jiuzhaigou County
#2 Best Value Hotel in Jiuzhaigou County
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Jiuzhaigou Resort staff and other travelers.
5 questions
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Questions? Get answers from Sheraton Jiuzhaigou Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try a different hotel - despite its central location the traffic is so bad in Juizjaigou it does not matter where you stay”
  • hole drilled in bathroom floor to try and get rid of water from bath and shower which wet floor!
  • Great! A letter to tell us no electric and no hot water!
  • bathroom fixture
  • Shower leaked everywhere and you had to hold it as fell down pole. no shower door
  • quality of our bathroom fitting in the Sheraton at Juizjaigou
  • shower curtain - note the warning on wall!! The floor gets wet as the shower is badly designed
  • Another safe installed in the room but pointless as insecure
 of 5 bubbles Sparklex1, 4 weeks ago | Read review
“Try the Turkish Hammam (spa)”
 of 5 bubbles Assafgi, Jun 4, 2016 | Read review
“Taxi drivers will try to overcharge - ask for meter or max 10RMB to the Park entrance still higher than the meter”
 of 5 bubbles SharpChicago, Nov 19, 2015 | Read review
“Thoroughly inspect room before agreeing to take it.”
 of 5 bubbles jkny2015, Oct 27, 2015 | Read review
“see whether to can ask for better view room, for SPG platinum member the upgraded room is NO view at all.”
 of 5 bubbles Edward2015, Sep 30, 2015 | Read review
5 of 5
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