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2/4/2018 2/5/2018
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    Sheraton Jiuzhaigou Resort

    Jiuzhaigou Scenic Spot, Aba Zhou, 623402, China
    Lowest prices for your stay
    2/4/2018 2/5/2018
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    Traveler (302)
    Room & Suite (57)
    Dining (18)
    • Excellent22%
    • Very good49%
    • Average21%
    • Poor6%
    • Terrible2%
    Travelers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Fitness center
    Facilities for Disabled Guests
    Business Center
    Dry Cleaning
    5.0 Star Hotel
    All hotel details
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    Feb 4Feb 5
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (671)
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    1 - 5 of 291 reviews

    Reviewed 2 weeks ago via mobile

    The best about this hotel: its location. It is only 20min by foot from the park entrance. If you look for other reasons to stay there - you will have to look harder. In my opinion it is not worth carrying the Sheraton brand.

    Thank Thomas J
    Reviewed November 9, 2017

    Was there during the earthquake in August 2017. The staff were excellent, they speedily evacuated all hotel customers, resumed the electricity, calmed down the customers, served the needs of all people (including some other people from nearby hotels) , distributed towels, blankets and etc throughout...More

    2  Thank Bingbingbing
    Reviewed September 4, 2017

    I feel so grateful that the staff in the hotel took great care of all the guests after the earthquake hit Jiuzhaigou on August 8, 2017. They showed great professionalism and worked all night to maintain order and calm down the guests who were kept...More

    2  Thank Zhengyuan Z
    Reviewed July 25, 2017

    Location is good for getting to the park without much traffic. Not a five-star hotel, maybe 2.5 star hotel. A/C never works, the room cannot go below 25C and is usually 27C. The wall is just fake thermostat with a fan setting. The fitness center...More

    Thank traveling_513buckeye
    Response from SheratonJZG1, Manager at Sheraton Jiuzhaigou ResortResponded July 25, 2017

    Dear traveling_513buckeye, Thank you for sharing this review which allows us to continually improve our service standards and facilities. We apologize for the shortfalls in service that you experienced and would like to assure you that we will continue to conduct the necessary training to...More

    Reviewed July 22, 2017 via mobile

    I didn't want to expect too much, but the Sheraton name should count for something. Beds are pretty comfortable, but the bathroom was very cramped. Another issue was when I took a shower, the water did not go down the drain, and I was ankle...More

    Thank engj
    Response from SheratonJZG1, Manager at Sheraton Jiuzhaigou ResortResponded July 23, 2017

    Dear engj, Thank you for sharing your valuable feedback which gives us the opportunity to further improve our service standards and facilities. Your feedback regarding our bathroom has been noted and we will immediately look into addressing this issue. We appreciate your time in sharing...More

    • Top amenities
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Spa
    • Hotel Amenities
    • Business Center with Internet Access
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Airport Transportation
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Spa
    • Heated pool
    • Indoor pool
    • Price range
    • $123 - $462 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Jiuzhaigou County
    • #1 Top resorts Hotel in Jiuzhaigou County
    • #6 Best Value Hotel in Jiuzhaigou County
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 482
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity and Orbitz so you can book your Sheraton Jiuzhaigou Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Sichuan >
    • Jiuzhaigou County
    • Also Known As
    • Sheraton Jiuzhaigou Hotel Jiuzhaigou County ,
    • Jiuzhaigou County Sheraton
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    Traveler (302)
    Room & Suite (57)
    Dining (18)
    Pool & Beach (1)
    Hotel & Grounds (253)
    Bathroom (18)
    Business Center & Event Rooms (4)
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    Ask a question
    Questions & Answers
    April 2, 2015|
    Response from SheratonJZG1 | Property representative |
    Yes, the high speed internet access is available in all of our guest rooms, as well as WIFI. Due to the special location of Jiuzhaigou, the WIFI signal is not stable. In-house guest can always call our Guest Service Center... More
    March 23, 2015|
    AnswerShow all 2 answers
    Response from SheratonJZG1 | Property representative |
    Dear guest, Shuttle service is not available in our hotel. If you need any private transfer services, you can contact our concierge department. (Jiuzhaigou.Concierge@starwoodhotels. com) Best regards, Renee
    Room Tips
    "ask for a room that does not get hot during heat of day if visiting in summer"
    Read review
    "Try a different hotel - despite its central location the traffic is so bad in Juizjaigou it does not matter..."
    Read review
    "Try the Turkish Hammam (spa)"
    Read review
    "Taxi drivers will try to overcharge - ask for meter or max 10RMB to the Park entrance still higher than the..."
    Read review
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