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Sheraton Jiuzhaigou Resort

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Sheraton Jiuzhaigou Resort
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615 Reviews from our TripAdvisor Community

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Showing 266: English reviews
Singapore, Singapore
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Hotel location is about a 10 mins drive away from Jiuzhaigou nature park. It is also walking distance from some shops which one can purchase souvenirs from Jiuzhaigou. There are a couple of restaurants nearby as well as a massage place for a quick massage fix. Although the rooms are a little dated with showers in the tub, but overall... More 

Helpful?
Thank quedos
Singapore, Singapore
Level Contributor
92 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My wife and I knew that our visit to Huanglong and Jiuzhaigou would involve lots of walking, so we wanted a hotel to pamper ourselves at the end of each day, and we were definitely not disappointed. The room was spacious and clean though a bit dated, wifi was good and the complementary breakfast was sumptuous. The only disruption to... More 

Helpful?
Thank SYKN
SheratonJZG1, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear SYKN, Thank you for sharing this review with us on TripAdvisor. We are delighted that you enjoyed the comfort of our spacious room and breakfast. As we strive to improve our service quality and facilities, your feedback is extremely important to us as it allows us to continually monitor our guests’ requirements. We appreciate your time in sharing this... More 

Los Angeles
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The rooms are a bit dated: 1. The showers are in tub with no separate shower stalls with a curtain over straight (not arched) rod over tub. 2, Water leaked on floor every time for some reason even when curtain pulled to the end. 3. Products very basic. 4. Not enough lighting in the room - difficult to read or... More 

Helpful?
Thank redmonkey
Bangkok, Thailand
Level Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This is probably the only 5 stars hotel close to the main entrance of Jiuzhaigou Park. We stayed here for 3 nights during our visit in this area. The building looks a bit older than the pictures on the hotel web site. The front desk who checked us in did not offer any benefits for gold SPG member unless we... More 

Helpful?
Thank Lollipops26
SheratonJZG1, Guest Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Lollipops26, Thank you for sharing your valuable feedback which gives us the opportunity to further improve our service standards. We strive to provide wonderful hotel experience for every guest, while we apologize that certain aspects of your stay did not meet your expectations. We also apologize for the shortfalls in service that you experienced and would like to assure... More 

Haifa
Level Contributor
68 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located near the Jiuzhaigou, which is important in order to get to the park early. It is a away from the center of town, but there are a few restaurants near it. The rooms are sapacious and comfortable.

Helpful?
Thank rfourier
SheratonJZG1, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear rfourier, Thank you for sharing this positive review. We are delighted that you are satisfied with our hotel location and guest room. We hope to still be your preferred choice of accommodation in the future. Best regards, Sheraton Jiuzhaigou Resort More 

Braunschweig, Germany
Level Contributor
188 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed July 23, 2016

The location of the hotel is its greatest asset. It’s about a mile (1.5 km) from the entrance to the Juizhaigou National park. This translates into a leisurely 20-minute walk along the lovely riverside promenade, where you find many reasonably priced good-quality dining options (try the Xiao Bu Xiao Chi restaurant, where the charming owner can help you find the... More 

Helpful?
1 Thank braunschweigtraveler
SheratonJZG1, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear braunschweigtraveler, We appreciate your time in sharing this review which gives us the opportunity to continually improve our hotel, and sincerely apologize that your recent stay did not meet your expectations. We sincerely hope you will give us another opportunity to recover your impression of Sheraton Jiuzhaigou Resort and look forward to having the opportunity to welcome you back.... More 

Kuala Lumpur, Malaysia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2016 via mobile

Nice experience. Great hotel just a bit old. The rooms are clean and spacious. Service was great. Breakfast was good. Nice swimming pool. N location is near to the national jiuzhaigou park entrance. At least 15-20 minutes or more of walking distance.

Helpful?
Thank BensonLeng
SheratonJZG1, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear Benson, Thank you for sharing this review with us on TripAdvisor. We are glad to hear that you enjoyed the comfort of our spacious room, and great service provided by our staffs. Thank you too for highlighting our convenient location in heart of Jiuzhaigou and within close proximity to the national park. We appreciate your time in sharing this... More 

Shanghai, China
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 9, 2016 via mobile

We stayed here when we visited the Jiuzhaigou park. The hotel is clean and quiet, rooms are spacious. It's just a 10 minutes walk from the park, but it takes around 1 hour (or more?) to get to the hotel from the airport by taxi. The breakfast buffet is really good, with a wide choice of western & Chinese food.... More 

Helpful?
Thank icmanekineko
SheratonJZG1, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear icmanekineko, Thank you for sharing this positive review. Our vision is to deliver warm hospitality experience for our guests and we are delighted that you enjoyed the stay with us. We look forward to the opportunity of welcoming you back again in the future. Best regards, Sheraton Jiuzhaigou Resort More 

Level Contributor
56 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 28, 2016 via mobile

This is the best hotel you can find in Jiuzhaigou. Only 10 ~15 minutes of walking to the park. The other one, like InterContinental, will be too far away. You will be stuck on the street mostly. The traffic is bad in this town. I ordered room service every day. The price was reasonable. The Chinese food was very tasty,... More 

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Helpful?
Thank Thomas C
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 8, 2016 via mobile

This is my first time staying in a Sheraton hotel in mainland China and this hotel is ruining my impression of Starwood. The bathroom is unbelievably tiny and has no shower room. As a male of 6 feet my only option is to take showers in the small and slippery bathtub. What's worse is that the bathtub leaks tremendously and... More 

Helpful?
1 Thank Lance C
SheratonJZG1, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear Lance C, We appreciate that you have taken the time to share your experience by posting your opinions on Tripadvisor. It is through this type of continuous feedback from our guests that we are able to objectively review the facilities and services we provide. We are regretful that your experience on your recent visit has fallen short of your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Sheraton Jiuzhaigou Resort is closed to world-famous Jiuzhai Valley National Park, in our mountain view resort, enjoy our warm services and convenient facilities, we build the pure holiday relaxation environment here for your cozy and natural vocation stay experience. ... more   less 

Additional Information about Sheraton Jiuzhaigou Resort

Address: Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
Location: China > Sichuan > Jiuzhaigou County
Price Range: $139 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Jiuzhaigou Resort 5*
Number of rooms: 482
Reservation Options:
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Also Known As:
Sheraton Jiuzhaigou Hotel Jiuzhaigou County
Jiuzhaigou County Sheraton
Hotel Style:
#1 Top resorts Hotel in Jiuzhaigou County
#2 Luxury Hotel in Jiuzhaigou County
#2 Best Value Hotel in Jiuzhaigou County
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