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Sheraton Jiuzhaigou Resort

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Sheraton Jiuzhaigou Resort
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640 Reviews from our TripAdvisor Community

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Showing 277: English reviews
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Chengdu, China
Reviewed 3 weeks ago via mobile

Good in hospitality,will be back again....we cannot believe when we are told it is a 17-year old hotel, cause it is maintained well. Most importantly, walk distance to scenic spot convenients us, no rush hour in tourism.

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Helpful?
Thank 154,508,333
Bodrum City, Turkey
Reviewed 4 weeks ago via mobile

Furnishings are a bit outdated, though there are bathrobes & slippers & electric kettle. Mattress is kind of hard & not quite comfortable. Public restroom still has hole in the ground. Breakfast has good seatings & food variety. The only thing I do not like is our room was in the west building, which is separate from the main east...

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Helpful?
Thank Louise K
SheratonJZG1, Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Louise K, Thank you for choosing Sheraton Jiuzhaigou Resort as your choice of accommodation. We appreciate your sharing regarding our facilities and room amenities and will be addressing these with the respective leaders in the areas you mentioned. Please be assured that our guests' feedback is taken on board and duly addressed in order to improve our standards. We...

Shanghai, China
Reviewed February 21, 2017

Stayed 3 nights in February. The suite room is huge, flat screen tv with CNN. The bed too soft for me, therefore bad sleep. The executive lounge which is included for my room type was closed because low season. Instead they offered a happy hour in the hotel lobby, very very poor, almost nothing available. No any mentioning when placed...

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Helpful?
1Thank peterp946
SheratonJZG1, Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Peterp946, We appreciate that you have taken the time to share your experience by posting your opinions on Tripadvisor. It is through this type of continuous feedback from our guests that we are able to objectively review the facilities and services we provide. We are regretful that your experience on your recent visit has fallen short of your expectations....

Chengdu, China
Reviewed January 15, 2017

Sheraton JZG is quite an old hotel in terms of facilities and style. Comparing with the other international five-star hotel, this one is more like a city business hotel than a resort. Room is small and low, so is the bathroom (shower head is right above the bathtub), lobby and swimming pool. Well, considering it's a 16-year old property, cannot...

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Helpful?
Thank dolphinyy
SheratonJZG1, Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Zihan Y, Thank you for choosing Sheraton Jiuzhaigou Resort as your choice of accommodation. We apologize that you felt our room facilities, F&B and WIFI were less-than-satisfactory. We have shared your feedback with our management team as they are constant looking at ways to ensure that our guests enjoy positive experiences. We hope to welcome you and your friend...

Reviewed December 5, 2016 via mobile

We stayed here for 3 nights. The hotel is located a 20 minute walk from the national park. The rooms were a good size and the beds were really comfy. However, the hotel is dated and needs updating. The pool area isn't that nice and the level of grouting/finish is bad. There isn't really a bar which is a shame...

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Helpful?
Thank OsborneEL
SheratonJZG1, Guest Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear OsborneEL, Thank you for your feedback which allows us to continually improve our facilities and service standards and we sincerely apologize that your recent stay fell short of expectations. We strive to provide positive and memorable experiences for our guests and will continue to improve our facilities and service to achieve this. We appreciate your time in sharing this...

Singapore, null, Singapore
Reviewed November 29, 2016

We picked the place due to the huge discount we got, was not expecting much. As other reviewers have mentioned, it does not follow the usual standards, which I feel is hard to maintain in a remote place like Jiuzhaigou. Reception staff were very much willing to help, although only one of them could speak okay English. Restaurants etc. were...

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Helpful?
Thank Avimanyu R
Singapore, null, Singapore
Reviewed November 23, 2016 via mobile

Don't expect the usual Sheraton hotel standard in other big cities. At JZG Sheraton, it provides the minimal and what I thought is comparable to a 3-star hotel in big cities but considered best hotel in JZG. Other options for accomodation at JZG are mostly hostels or local inns which if you can't get over the cleanliness, you would prefer...

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Helpful?
1Thank JudithKristen
SheratonJZG1, Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear JudithKristen, Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards and facilities. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for it. We look forward to the opportunity of welcoming you back...

Cypress, Texas, United States
Reviewed November 9, 2016

There are only 2 five star hotels in the area, Intercontinental is too far from the park (30 minutes by car), and Sheraton is only 1 mile away, so we booked this hotel. It is very old, need major updating! The staff was nice, and the manager helped us buy the tickets to the park, since the machine in the...

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Helpful?
Thank Young L
SheratonJZG1, Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Young L, Thank you for your feedback which allows us to continually improve our facilities to ensure our guests enjoy positive hotel experience. We sincerely apologize that your recent stay fell short of expectations. We appreciate your time in sharing your feedback and hope to welcome you back again the next time you visit Jiuzhaigou. Best regards, Sheraton Jiuzhaigou...

London, United Kingdom
Reviewed November 8, 2016

We just spent a month in China and by a long way this was the worst hotel we stayed in. However, we did stay in some amazing hotels. The issue is that if it was a 4 star hotel with lower end 3/4 star prices that would be OK. But it isn't. It was by far the worst experience with...

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Helpful?
1Thank Sparklex1
SheratonJZG1, Manager at Sheraton Jiuzhaigou Resort, responded to this review

Dear Sparklex1, Thank you for sharing this review which allows us to continually improve our service standards and facilities. We are sorry to hear of your less than satisfactory experience and if you would connect with us at Spg.Jiuzhaigou@starwoodhotels.com with more information, we will investigate the issue and follow up with you directly to address your concerns. Thank you and...

Sydney, Australia
Reviewed October 15, 2016 via mobile

We came to Jiozhaigou in late October for a brief holiday and we stayed at The Sheraton Hotel in Jiozhaigou, a Tibetan themed hotel. The lobby is very grand with three different restaurants, Chinese, Tibetan, and Western food. One huge issue with this hotel is the temperature in the guest room, which is central controlled at 25-26C. We could not...

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Helpful?
2Thank Alan H
SheratonJZG1, Guest Experience Team at Sheraton Jiuzhaigou Resort, responded to this review

Dear Alan H, Thank you for sharing your valuable feedback which gives us the opportunity to further improve our facilities and service standards. We will certainly share your feedback with the respective departments to look into it. We appreciate your time in sharing these comments and hope you will give us a chance to recover your impression of the hotel....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Breakfast Available
Official Description (provided by the hotel)
Get the celebrity treatment with world-class service at Sheraton Jiuzhaigou Resort One of our bestsellers in Jiuzhaigou! The 5-star Sheraton Jiuzhaigou Resort is located only 1.5 km from Jiuzhaigou Valley National Park, a UNESCO World Heritage site. It boasts 5 dining options, a variety of leisure facilities and rooms with natural spring water. The elegant rooms come with stylish modern interiors, soothing coloured tones and large bay windows that overlook the mountain. Each has a sofa seating area, flat-screen TV and private bathroom with a bathtub. Guests can indulge in a body massage at the spa, or relax in the hot spring bath. Taking a dip in the indoor pool or exercising at the gym are also good recreational choices. Mirror Lake and Colored Lake cafes serve a variety of international dishes, while Chinese specialities are offered at Pearl Court restaurant. Refreshing beverages can be enjoyed at Colorful Pool Disco and the Lobby Lounge. ... more   less 

Additional Information about Sheraton Jiuzhaigou Resort

Address: Jiuzhaigou Scenic Spot, Aba Zhou, 623402, China
Location: China > Sichuan > Jiuzhaigou County
Price Range: $77 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Jiuzhaigou Resort 5*
Number of rooms: 482
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Ctrip TA, Travelocity, Priceline, Agoda, Booking.com, TripOnline SA and HotelQuickly so you can book your Sheraton Jiuzhaigou Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Jiuzhaigou Hotel Jiuzhaigou County
Jiuzhaigou County Sheraton
Hotel Style:
#1 Top resorts Hotel in Jiuzhaigou County
#2 Luxury Hotel in Jiuzhaigou County
#3 Best Value Hotel in Jiuzhaigou County
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Jiuzhaigou Resort staff and other travelers.
5 questions
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Questions? Get answers from Sheraton Jiuzhaigou Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try a different hotel - despite its central location the traffic is so bad in Juizjaigou it does not matter where you stay”
  • Another safe installed in the room but pointless as insecure
  • shower curtain - note the warning on wall!! The floor gets wet as the shower is badly designed
  • quality of our bathroom fitting in the Sheraton at Juizjaigou
  • Shower leaked everywhere and you had to hold it as fell down pole. no shower door
  • bathroom fixture
  • Great! A letter to tell us no electric and no hot water!
  • hole drilled in bathroom floor to try and get rid of water from bath and shower which wet floor!
Sparklex1, Nov 8, 2016 | Read review
“Try the Turkish Hammam (spa)”
Assafgi, Jun 4, 2016 | Read review
“Taxi drivers will try to overcharge - ask for meter or max 10RMB to the Park entrance still higher than the meter”
SharpChicago, Nov 19, 2015 | Read review
“Thoroughly inspect room before agreeing to take it.”
jkny2015, Oct 27, 2015 | Read review
“see whether to can ask for better view room, for SPG platinum member the upgraded room is NO view at all.”
Edward2015, Sep 30, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question