The Westin Birmingham
2221 Richard Arrington Jr. Boulevard North, Birmingham, AL 35203
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About
#24 of 84 hotels in Birmingham
Location
4.3
Cleanliness
4.6
Service
4.2
Value
3.9
GreenLeaders Silver level
With a direct connection to the Birmingham-Jefferson Convention Complex (BJCC), a short trip to the University of Alabama at Birmingham and the Birmingham Zoo, and more downtown hotspots right outside our doors, The Westin Birmingham is the ideal staging point for your visit to Birmingham, Alabama. Our pet-friendly hotel is ready to help you start your day strong with a visit to our 24/7 on-site fitness center, or with a swim in our heated terrace pool with a view of downtown. We are also prepared to help make your event, meeting, or wedding the best it can be with our 58,000 square feet of event space featuring banquet halls, breakout rooms, and more. Whatever brings you to Alabama, treat yourself to a stylish break with The Westin Birmingham.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Patio
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid public parking on-site
Paid wifi
Rooftop pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Outdoor dining area
Conference facilities
Banquet room
Meeting rooms
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Express check-in / check-out
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English
Location
62Somewhat walkable
Grade: 62 out of 100
47Restaurantswithin 0.75 miles
33Attractionswithin 0.75 miles
2221 Richard Arrington Jr. Boulevard North, Birmingham, AL 35203
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TLDR: you can do better. As I write this, I’m staying at this hotel for a conference. When we pulled up yesterday I was impressed. The hotel looks great and the front desk staff was friendly and efficient. My room however, smelled strongly of mold. (As did my employees’s room). As I considered whether I could put up with it, my bathroom plumbing began making gurgling noises. - every few minutes… So I was given another room. By comparison, the second room was much less moldy smelling! I also noticed a lavender roll-on scent next to the bed. I wonder it this is in recognition of the smell (which I think is from the AC which is kinda gross to think about). This morning I went looking for the Peloton bike their website said was in the gym. No bike. And the front desk had never heard of one. Glad I packed my bike shoes… But they said they had 3 rooms with peloton bikes and I could have one. You have a room available? Said I. Yes, I was told, just pack up your room and come back to the desk. So I packed up my room (for the second time!) and went back to the desk. Oh, I’m sorry, I was told, we made a mistake. All the peloton rooms are taken. I’ve always considered Westin a sure thing: probably a great room but definitely great service. Not here. I can forgive a tired room if the staff makes up for it with great service. The front desk just could not care less that they had had me pack up my room only to go back. I’ll stay in Westin again, but I can’t imagine staying in this one.…
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Date of stay: August 2023Trip type: Traveled on business
Room Tip: Smell the room before you unpack.
There is no Peloton bike in the gym. (They say there is)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Birmingham
Responded Aug 16, 2023
Dear Simon D, Thank you for selecting our hotel and being our guest. We strive to provide refreshing, enhanced accommodations to every guest, and we sincerely apologize for the issue in the initially allocated room. We also regret the confusion with regard to the room type and the amenity outlined. Exceptional hospitality for every guest is our top priority; therefore, we truly regret any shortcomings during your stay. If there's anything we can do to make your remaining time with us more comfortable, please don't hesitate to inform us before you check out. Best Regards, Nicole Smith Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ask the firont desk about parking and was told to park in garage around back. She would give me key card to get in and out. She did not SAY it was extra and I was hit for $140 bill... Accounting(after I called FIVE times) wouldn t do anything to fix it even thi it was THEIR mistake.. The desk person should have stated that it was extra... Pretty sleazy
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Date of stay: June 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: A little honesty up front would be nice...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Birmingham
Responded Jun 9, 2023
Dear johnpU9141YE, Thank you for being our guest. We are very sorry for the billing-related concern you outlined with regard to the parking charges and for the frustration this caused. We would like to look into this and get it resolved immediately, but as we are unable to find reservations with the given name in the review, we request you to reach out directly to our hotel, so that we can assist you further. Best Regards, Nicole Smith Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Poorest customer I have ever experienced. I stayed at this Westin about 10 times. Front desk is rude and will try to charge early check in fees without checking your status. Charged me a $250 smoking fee. I did not smoke in the room. When I called for an explaination as to why this happened. They said they would look into it and call me back in an hour. After repeatedly calling the hotel trying followed to follow up. They refuse to call me back. I had to stop payment on my credit card. Next time I checked in. I asked to speak with the hotel manager about this. They sent out the hotel security guard that treated me like I was a teenager who got caught skipping school. He told me I would have to get a lawyer if I wanted to dispute it. They have an extremely toxic culture at this hotel. They are rude and try to intimidate guests. Rooms are never ready at check in. They do not honor Marriot status and treat guest with utter disrespect. Front desk agents are very confrontational. Management hides and never returns calls when complaints are made. They need to get rid of most of their staff and start fresh. Worst customer service I have ever experienced anywhere…by far. …
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Avoid this Westin. Staff is rude and confrontational.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Birmingham
Responded May 18, 2023
Dear jesselF1220GX, Thank you for your loyalty to our hotel and for taking the time to leave your comments. We can understand your frustration as you were incorrectly charged for smoking, and we are sorry you have not yet received a proper follow-up on this matter. We strive to provide thoughtful and intuitive hospitality, and we are grateful for the feedback that helps us improve our guest experience. We have shared your concerns with the appropriate individuals to ensure this is not repeated. As we are unable to find the reservations with the given name in the review, we request you to reach out directly to our hotel, so that we can assist you further. We appreciate your patience and hope you will give us another chance to make a favorable impression. Best Regards, Nicole Smith Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All around bad. Service was poor reluctant and deceitful. Room had a mildew odor. Nothing worked as it should. House keeping poor cleaning on only 1 of my 4 nights despite claiming daily house keeping. One day removed a dirty towel and emptied 1 of 2 trash cans only then put a do not disturb sign on my door. I guess as an excuse should I complain. Carpet needs replacement in 2020 it’s probably beyond cleaning. Felt like a cheap hourly motel. Marriott should be ashamed, terrible mark on their reputation.
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Date of stay: April 2023Trip type: Traveled on business
Room Tip: This hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Birmingham
Responded May 3, 2023
Dear Curious16647502126, Thank you for sharing feedback regarding your recent stay. We apologize for the cleanliness issues you came across and the inconvenience this caused. We have shared your comments with the appropriate individuals to take corrective measures and are grateful for your patience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Best Regards, Nicole Smith Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel itself it's ok (not as clean as I expected from previous stays at other Westins), but this new tendency where hotels do not provide breakfast is simply RIDICULOUS. I was in an event at the BJCC with 300 other people and everyone has basically the same comment: breakfast is a BUFFET thing, no one has 50 minutes to wait for scrambled eggs that you ordered from a menu. As described in many other comments here, you better search for another hotel in Birmingham.
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Date of stay: April 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Birmingham
Responded Apr 30, 2023
Dear arthuroliveira0971, We appreciate you choosing us and for taking the time to leave your feedback. We apologize for the housekeeping issues you endured during your time with us and appreciate your feedback about our breakfast options. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you for your patience, and we hope to have the opportunity to make a much better impression on a future stay. Best Regards, Nicole Smith Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The other reviews are right on this one. It's not completely terrible, but it's just not what you would expect from a Westin. The beds and pillows were very uncomfortable. We couldn't ever get the temperature right in the room. We begged for 2 days before we finally got our room cleaned. The restaurant at the hotel was only open sporadically. The workers that we interacted with were all nice. They just seem to be extremely understaffed. For BJCC, the location is great.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Birmingham
Responded Mar 21, 2023
Dear shanspenc, Thank you for taking the time to leave your constructive feedback. We sincerely apologize that you found your mattress and pillows to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We are also sorry for the service shortfalls you experienced. We have taken note of all your feedback and will share them appropriately, as we are always looking for ways to improve. We understand the frustration you must have felt and are grateful for your patience. We hope you will allow us another opportunity to show you our devotion to exceptional hospitality on your next visit. Best Regards, Nicole Smith Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the second year staying here for my daughters volleyball game. The rooms smell like dog, we had to move to another room that smelled like weed. The furniture is old and has stains. The bathroom has mold. The price is too high for the experience.
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Date of stay: March 2023
Value
Location
Service
Room Tip: The restaurant does not deliver food to the room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Birmingham
Responded Mar 13, 2023
Dear Compass16882819258, Thank you for visiting us once again during the volleyball competition. We are so sorry for not meeting your expectations even this time and for the issues you faced in both of your rooms. We have taken up this matter with our associates and are reviewing it so that such concerns do not repeat. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Best Regards, Nicole Smith Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
If you value clean sheets, towels, and just an overall clean room, this hotel is not for you. I switched rooms 3 times and all three rooms had VERY noticeably stained sheets, holes in the sheets, and stained towels. I have no idea how this hotel can call itself a Westin, as it is not up to the standards of one. Extremely unsanitary conditions in the first room.. (feces all over the sheets). Do not recommend at all. Spend your money elsewhere.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Birmingham
Responded Mar 10, 2023
Dear Kcarey123, Thank you for staying with us and for your candid review. We apologize for the service issues with your guestroom. We aim to exceed your expectations and go above and beyond for our guests, so we regret this was not your experience. We have shared your comments appropriately, and taken proper action to ensure we do not repeat these concerns in the future. We are grateful for your patience and hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Best Regards, Nicole Smith Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall not terrible, but my room was in bad disrepair for the price. The wallpaper was peeling off on every wall, stains all over the tables, the vanity mirror was broken, the accessibility handle in the shower was broken, and every elevator was either sticky, covered in fluid, had broken signs, or broken buttons. It’s still serviceable, but I expect better for the cost.
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: The parking can get kind of pricey, so ask about rates to plan ahead. Park on 3a or 3b for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Birmingham
Responded Feb 13, 2023
Dear 537margeauxm, Thank you for choosing us for your recent visit. We regret you felt our accommodations needed updating. We are always seeking ways to improve our guest experience, and your comments have been noted for our plans in developing the property. We hope the rest of your stay was enjoyable and that we will have another opportunity to welcome you again in the future. Best Regards, Nicole Smith Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Moldy bathroom (see photos). Had to ask three times for room to be serviced. Hallway smelled like a toilet. They have a rude elevator cop at night (just install key card for elevator). No one staffed the sundry at night and elevator cop told me to go back to the front desk to pay for chips. No one from front desk ever came out. Many better places to stay in Birmingham.
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Date of stay: November 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Birmingham
Responded Nov 19, 2022
Dear KYDERBY312, Thank you for the review of your time at our hotel. We are genuinely sorry for the occurrence with our associates. We strive to provide thoughtful and intuitive hospitality and are grateful for the feedback that helps us improve our guest experience. We have shared your concerns with the appropriate individuals to ensure this is not repeated. We also apologize for the issue you encountered in your bathroom and for the frustration it caused. We appreciate you bringing this to our attention. We will address your comments regarding this, and thank you for your patience during this time. Best Regards, Nicole Smith Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$309 - $448 (Based on Average Rates for a Standard Room)
LOCATION
United StatesAlabamaBirmingham
NUMBER OF ROOMS
294
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Frequently Asked Questions about The Westin Birmingham
Which popular attractions are close to The Westin Birmingham?
Nearby attractions include The Birmingham Historic Touring Company (0.4 miles), McWane Science Center (0.7 miles), and Birmingham Museum of Art (0.3 miles).
What are some of the property amenities at The Westin Birmingham?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Birmingham?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Birmingham?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Birmingham?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Birmingham?
Conveniently located restaurants include El Barrio, Bistro Two Eighteen, and Paramount.
Are there opportunities to exercise at The Westin Birmingham?
Yes, guests have access to a pool and a fitness center during their stay.
Is The Westin Birmingham located near the city center?
Yes, it is 0.3 miles away from the center of Birmingham.
Are pets allowed at The Westin Birmingham?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Birmingham offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Birmingham?
Many travelers enjoy visiting Sloss Furnaces National Historic Landmark (1.0 miles), Rickwood Field Park (3.2 miles), and Arlington Antebellum Home and Gardens (2.5 miles).