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Best Western Plus Carlton Suites

140 State Farm Pkwy, Birmingham, AL 35209-7186
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Guests1 room, 2 adults, 0 children
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Traveler (64)
360
Panoramas (35)
Room & Suite (207)

About

Location
Cleanliness
Service
Value
All suites hotel, free full hot cooked breakfast buffet, indoor heated swimming pool, fitness and business center, 42" flat screen tv's, washer/dryer room, free high speed internet and local calls, microwave/refrigerator, coffee maker, iron/board.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Parking
Free internet
Wifi
Internet
Indoor pool
Heated pool
Breakfast buffet
Vending machine
Conference facilities
Meeting rooms
Fax / photocopying
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Hair dryer
Housekeeping
Interconnected rooms available
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English
Hotel links
Visit hotel website
Special Offer:BOOK DIRECT & SAVE
Hotel deals

Location

Full view
36Car recommended
Grade: 36 out of 100
30Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
1,006Reviews17Q+A96Room tips
Traveler rating
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Popular mentions
To the point ... poor breakfast, bed caused soars due to springs, rude staff, weak shower pressure. Lots of other hotel choices in the immediate area. Do yourself a favor and stay elsewhere. If you decide not to heed my warning, don't say I didn't warn you.
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Review collected in partnership with Best Western
Response from bwcarlton, General Manager at Best Western Plus Carlton Suites
Responded 3 days ago
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Birmingham.
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Hotel's Favorite
My wife and I decided to stay here on our trip to Birmingham and this was a great stopover. All of the staff members were friendly and helpful. We got a great room at a fair price. The room itself was clean and relaxing. The bed was soft and comfortable. The hotel is easily accessible from I-65 at Exit 255. We would definitely stay here again
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Response from bwcarlton, General Manager at Best Western Plus Carlton Suites
Responded Jul 8, 2019
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
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The hotel was good. The only negative was the layout of the king bed suite. The Tv was located between the bed and the sofa so the view was at a bit of an angle from both locations. Breakfast was good.
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Review collected in partnership with Best Western
Response from bwcarlton, General Manager at Best Western Plus Carlton Suites
Responded 2 weeks ago
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
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Bad. Don’t let the outside deceive you. It is an older hotel. Desk clerk was nice and the lobby clean. Checked in with my daughter and 7 mo grand daughter. We were directed to go around the hotel to door C. All fine but you had to go down steps to get in. You had to unload your car, take it down the steps to load it on the luggage cart. Got to the room, smelled like they spilled a bottle of disinfectant. Odor was awful. The second room was better but both rooms were old. The walls were repaired so many times to cover holes it looked terrible. All the trim looked beat up and the paint peeling, the curtains torn and dirty. It took an hour and a half for the internet to hook up. The couches were worn. The beds and bath were clean but overall I don’t know how this was rated as a Plus hotel. It is not.
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Response from bwcarlton, General Manager at Best Western Plus Carlton Suites
Responded 2 weeks ago
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Birmingham.
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This property was fantastic, not in the middle of Birmingham, easy to get to, lots of parking, friendly staff. The workout room was great. The rooms were clean and huge. Breakfast was very good. I left my eye glasses in the workout room and was frantic the next day trying to find them. Folks at the front desk had them. The front desk also gave us a coupon for Landry's across the street. The food and drink there was excellent, I highly recommend it.
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Response from bwcarlton, General Manager at Best Western Plus Carlton Suites
Responded 3 weeks ago
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
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PRICE RANGE
$101 - $146 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus carlton hotel birmingham, best western carlton hotel, best western birmingham, birmingham best western
LOCATION
United StatesAlabamaBirmingham
NUMBER OF ROOMS
100
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