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BEST WESTERN PLUS Carlton Suites

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747 Reviews from our TripAdvisor Community

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Showing 737: English reviews
Wesley Chapel, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The hotel and staff was great. The breakfast assortment was exceptional. We were even offered water for the road at check-in and check-out. The only thing that could be better was a swivel mount on the TV for better viewing.

Review collected in partnership with Best Western

Helpful?
1 Thank Judith W
bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Thank you for staying with us! We are so happy to hear you had an overall good visit! In our Corporate Suite there is only one television which is a 180 degree angle, and it is stationed to be able to view from both the bedroom and the sofa. But, we also have the Corporate Suite with Whirlpool or Family... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stopped at this hotel on our way from Indianapolis to Gulf Shores for one night. I really enjoyed the layout of the rooms and how customer-service oriented it was. The free breakfast had many options and I was thrilled to find French toast! Everything was very modern, and I was comfortable staying there with my husband and 2-year old.... More 

Helpful?
1 Thank Jamie K
bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Thank you for choosing Best Western Plus. We are so happy to hear you and your family had a great stay, in addition to you all hving a chance to enjoy our delicious hot breakfast buffet! :-) We appreciate your feedback and please keep us in mind the next time your are passing through Birmingham! - Charlotte Bren, Assistant General... More 

St. Petersburg, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I would recommend this hotel hands down over any other around. Not only was it extremely clean in both our rooms but it was also very affordable. All of the staff are obviously hard working and care about the hotel. They were very helpful and friendly including the manager, Rony whom we met first at the counter. . I had... More 

Helpful?
1 Thank teresalovesgelato
bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Thank for a fantastic review, and we greatly appreciate all of your kind words! We are so happy to hear that you enjoyed your spacious suite, the delicious breakfast buffet and the managers reception. Also, thank you for acknowledging our wonderful team member Angela and our General Manager, Rony. Our goal is to always serve each guest with a winning... More 

Kansas City
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff was amazing. The maintenance man emptied my trunk through the backseat and used the emergency trunk release, when my trunk wouldn't open. The manager actually came around to each table during his daily reception with hors d'oeuvres and cocktails and talked to everyone. Wonderful people and a wonderful place.

Review collected in partnership with Best Western

Helpful?
1 Thank clsof62
bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Thank you for this wonderful review and your kind words. We are so happy to hear you enjoyed the Managers Reception and had an overall great stay! I'm glad Jose was able to assist you with getting your trunk open, and he will certainly be acknowledged for being hospitable. It was our pleasure to serve you and we hope you... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

At first the long hallway was daunting, but then I realized it was no further to our room than other motels we have stayed in. The straight hallway makes it seem longer than it is. The hot breakfast is good. Good way to start your day. The general manager is Rony Naik. Best Western should clone him for their other... More 

Helpful?
1 Thank Paul D
bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Thank you for your stay, and your review. We are glad to hear you had a chance to jumpstart your day with our delicious hot breakfast buffet, and you had an overall good visit. Please come again soon! - Charlotte Bren, Assistant General Manager/ Sales Manager More 

Tallassee, Alabama
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Every summer we have a conference in Birmingham, and we always stay at this location. Consistently comfortable and clean rooms along with great service and a very good breakfast. The evening food/drink options are nice as well.

Review collected in partnership with Best Western

Helpful?
Thank Keith M
bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Thank you for your stay, and we greatly appreciate your feedback! We are so happy that you choose to stay at our property year after year and we aim to always be just as consistent with the services we provide. We look forward to your next visit while in Birmingham! - Charlotte Bren, AGM/Sales Manager More 

Knoxville, Tennessee
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Best Western Plus Carlton Suites manage gave his customers umbrellas as appreciation for his guests ...I have never seen a manager greet his guests every morning with a warm welcome and a smile as a matter of fact every employee that works here goes out and beyond for their customers. We are going on our second week of being... More 

Helpful?
2 Thank jyc1565
bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Thank you for your review. I am so glad you chose our property as your home away from home during your visit to Birmingham. We are happy to hear you enjoyed your spacious suite, in addition to the delicious hot breakfast buffet and evening managers reception. I think its safe to say your visit to Birmingham was filled with nothing... More 

Lindale, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Worst service I have ever experienced. Came back into room at 11:30 pm exhausted and ready to sleep and had no bedding on beds! Was given sheets and had to make my own bed. Then the following day the same thing happened again! Total miscommunication between staff. On the other hand, breakfast was great.

Review collected in partnership with Best Western

Helpful?
Thank Lisa R
bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Thank you for your stay. On behalf of our entire staff, we apologize for any inconvenience you might have experienced during your visit with us. Anytime the do not disturb sign is on the door the guest request is honored, and it is only then a room is not serviced because our housekeepers leave at a certain time each day.... More 

Harvest, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This property is clean, secure and well maintained. The location is convienent to I-65, shopping, eating, golfing, hospitals and several major universities. The staff is friendly and willing to go the extra mile to ensure a happy stay.

Review collected in partnership with Best Western

Helpful?
1 Thank Jennifer S
bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Hi! We greatly appreciate your kind words. :) I'm so happy you had a fantastic visit with us and everything was conveniently located so you didn't have to travel out of the way. Please give us a call the next time you are in the area, we'd love to have you back! - Charlotte Bren, Assistant General Manager/Sales Manager More 

Madang, Papua New Guinea
Level Contributor
159 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We recently stayed at the Best Western Carlton Suites near Birmingham, Alabama and we are very glad that we did! I located the property using Trip Advisor and a third-party booking offered us a terrific price ... but, we hesitated because we weren't sure how adding additional days, or leaving early, would be handled should the case arise. So, I... More 

Helpful?
1 Thank kilr0ywashere
bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review

Thank you for your stay and we appreciate your review! We are so happy to hear that your stay was exceptional and you had the chance to enjoy the complimentary full hot breakfast buffet and the evening managers reception. We hope you come again soon! - Charlotte Bren, Assistant General Manager, Sales Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
All suites hotel, free full hot cooked breakfast buffet, managers reception Mon-Thus, indoor heated swimming pool, fitness and business center, 42" flat screen tv's, washer/dryer room, free high speed internet and local calls, microwave/refrigerator, coffee maker, iron/board. ... more   less 

Additional Information about BEST WESTERN PLUS Carlton Suites

Address: 140 State Farm Pkwy, Birmingham, AL 35209-7186
Location: United States > Alabama > Birmingham
Price Range: $103 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Carlton Suites 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Best Western Plus Carlton Hotel Birmingham
Best Western Carlton Hotel
Best Western Birmingham
Birmingham Best Western
Hotel Style:
#2 Business Hotel in Birmingham
#3 Best Value Hotel in Birmingham
#6 Family Hotel in Birmingham
#7 Romantic Hotel in Birmingham
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