More training of personnel needed before next special event/occasion. Communication between front desk members could be improved. Mattresses too squishy, hard to turn over, the mattress kinda sucks you in like soft taffy. Deep cleaning needed in bathroom, black mildew on grout in shower.
Person at check in was really slow had no sense of urgency what so ever with a long line of customer. She continued to chat and even eat with other workers as customers stood there. Bathroom was dirty had hair in the shower and hair on the ceiling and idk how that was even possible. Hotel room when I first got in was super hot and I thought maybe I'll cut the air down it did event cool off but when I left the room and came back it was right back hot again and made it very uncomfortable to sleep. We were given a room connect to anther room as well and we could legit hear everything happening on the other side. Ordered room service only to receive a tasteless unseasoned burger and instead of ketchup I was given a tub of salsa and 2 packs of mustard. No mayo either.
I came to the Hyatt Regency for a friend's wedding. The concierge were extremely friendly and welcoming to me. I enjoyed my stay. Only qualms was that It was a bit expensive for a smaller city and housekeeping did not come during the day. For $250 a night I expected the room to be cleaned.
Hotel management needs to be fired. Arrived after driving six hours to find the room I reserved wasn’t available cause they overbooked. The woman working the front desk said she couldn’t upgrade or compensate because “she has never worked the front desk and usually only handles the books”. There were numerous other angry guests checking in with the same issue. When they finally did find us a room the bathroom sink didn’t drain and several outlets weren’t functioning leading us to have to be moved again. The self park and valet park are mixed in together. So the valet guys get mad when you self park cause they can’t make tips when the hotel automatically charges $16 a day parking. The only positive of this hotel is it’s location. They advertise as a 4 star hotel and this is by far the worst 4 star hotel I can honestly say I have ever stayed at. Staff tries with what they have but clearly needs more help.…
Management had to be called three times to ask the 10 people partying in the room next door to leave. Took until midnight. Other people had complained as well, according to the front desk, but front desk said they were too busy checking people in to address the noise complaint (from 10pm until Midnight when they finally came up after third call to front desk). This is not acceptable for 400 dollar room rate
Stay was awesome ! Our teams have loved the location ( connected to mall) Shaunte was an awesome host and we are looking forward to coming back at the end of July and next summer! Cant beat the staff and prices!!
Our upgraded room (bi level suite) was mostly amazing. Bedroom and full bathroom on top (15th) floor with living room and toilet on the 14th. Great for 2 people wishing not to see each other the entire time while in the room. Some cons....The sleeper sofa was nice but visibly not so clean. Front desk was not easy to reach at times. When I finally reached them to request a late checkout, the man said he will only allow 12.30 pm. When I reminded him that Globalists are allowed up to 4 pm, he just put me on hold. Eventually, I had to come downstairs and request to see a manager. She was almost not happy with my inquiry and said that front desk is in training and "would not have known that you are a Globalist". On the bright side, Globalists do get free parking with paid or award stays. The hotel is connected to a decent indoor mall, also Costco is a very short 2 minute drive away.…
Absolutely loved my visit at the Hyatt regency! Mr.Randall was a great help and very professional. The hotel it’s self was beautiful inside and out and I had no issues my entire weekend stay ! Highly recommend
Enjoyed the ride. Very talkative and nice guy. Took us from the hotel to first watch breakfast spot. Told us some stories and was a very safe driver . I would definitely ride with Antoine again and will be calling.
Great ride to first watch. Ride was smooth and relaxing. Antwonne was a great driver and very good at conversation. Got to our destination in peace. Jfjsnsbrjshxndjsbabajfnejajzndjwajxnnesjznenajxndwj