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Aureum Palace Hotel & Resort

Traveler (1397)
Room & Suite (285)
Pool & Beach (144)
Certificate of Excellence

About

#4 of 15 hotels in Nyaung U
Location
Cleanliness
Service
Value
Certificate of Excellence
The prominent Aureum Palace Hotel & Resort, a tranquil paradise in the middle of the magical Bagan Archeology zone. This stunning scenic property is set amidst 27 acres of tropical landscaped well-manicured gardens, offers the ultimate in luxury for guests seeking an extraordinary vacation experience. Complementing the majestic ambiance of our little oasis of Aureum Palace Bagan is our private lake; strolling around the lake, enjoying the breeze, with pagodas just within reach, will be your unique pleasure. Our 114 rooms and villas are spacious and elegant: bathrooms are large and lavishly equipped with all five-star amenities. We are looking forward to your visit.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Airport transportation
Business Center with Internet Access
Parking
Free internet
Wifi
Public wifi
Internet
Sauna
Infinity pool
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Shops
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Charming
Languages Spoken
English, Burmese
1,319Reviews
9Q+A
100Room tips
Traveler rating
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Popular mentions
Nice hotel, pretty large with a lot of facilities, quite a good view as well, especially the view from the poolside. Staff is friendly. But the room is a bit old, quite a lot of mosquitos even with the aircon on. The staff helps to spread the mosquitos killer but just help a little.
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Response from HBUMarketing, Manager at Aureum Palace Hotel & Resort
Responded 2 days ago
Dear Sengaliving, Greeting from Aureum Palace Hotel & Resort. Thank you for taking the time to share your experiences on your recent stay with us. We are delighted to read that you are recommending our beautiful property. I'm sorry to read that your room is an inconvenience, thank again for your kind understanding and appreciate your comments regarding your stay at our hotel. We have a carefully considered response of this issue and will find out it as soon as possible. We certainly forward welcoming you back again next visit to Bagan. Best regard, Win Swe Resident Manager.
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I stayed in Deluxe room last month . When i arrive , receptionist don't serve towel and neglected to me . She is very proud and no smile . They don't know basic customer service . Amazing place and amazing bad service . I don't understand management team how they trained Front office staff. I never come back
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We chose the hotel mainly for the view of the Pagodas, and it was worth it. Sunset, day and night, an amazing view of the pagodas from the front line rooms and pool. Our room was huge, so was the bathroom. Super complete. Location kind of far of from main area, but super reachable with a tuc tuc or a bike. The hotel rents bikes. Good breakfast.
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Response from HBUMarketing, Manager at Aureum Palace Hotel & Resort
Responded 5 weeks ago
Dear laensalada12, Warmly greeting from Aureum Palace Hotel and Resort Bagan. We are delighted to say thank you for your compliments! It is rewarding to hear you were impressed by our property. We put every effort to provide excellent service and make our guest comfortable and satisfied with our service. We viewed it positively as a way to improve the quality of our service as well as our products. We sincerely hope that despite this, we will still have your continual support, even as we strive to serve you even better in the near future. Should you come to Bagan again, do let us know as I would like to personally welcome you back. With all my best regards, Min Zaw AUNG Resident Manager
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+1
A few issues: Our checkin was in the evening, and we had pre-booked a king bed Lotus Villa. When we were escorted to our room it was a twin bed (2) villa, with the twin beds pushed together, however the bedding was still individual and there was a seam between them. Not exactly a king room. We called the front desk and they said they would send housekeeping. Overall we got the runaround, with reception trying to convince us that the bed size wasn't guaranteed, even though you can see from my photos that you make the booking dependent on the bed size. It ended up that they had given our room away to another guest and that the twins were all that were left. After much conversation (nearly an hour), in which we were not going to give in to lies, they finally made our stay better by upgrading us to the next size larger villa with a pool at no cost. Also, we had a bit of a disagreement with reception in getting a taxi to pick us up for dinner. The hotel will call a taxi, but will upcharge the fees more than twice the price. Make sure to get the business card of any taxi drivers you use so that you can call them yourself. A few updates needed: The rooms are lovely, yet dated. The window coverings need replacing (bent, old, dusty), along with some of the bathroom accessories (photos). A general refresh of the lighting and overall room. The good: The grounds are amazing and beautiful! The pool is great and the bartender even made us a specialty drink based on our request. You can walk to several pagodas just off the property. It is an ideal location to explore ancient Bagan. The breakfast is good, but could use some improving with additional fruits and cereals, however the pancakes are delicious! The beds are comfortable and the in-room coffees are tasty. Overall: We would stay here again!
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Response from HBUMarketing, Manager at Aureum Palace Hotel & Resort
Responded Jun 10, 2019
Dear EC2Bears, Thank you for your comments and feedback. We are delighted to know that you are happy with our Hotel facilities, Service Staff, and the environment. And we have taken note of your comments for the room design. And we are very very sorry to learn about bed type error while you are checking in. Due to our some system error about bed type, on behalf of the Hotel Management, I would like to apologize for the inconvenience and we are taking necessary action for Transportation charges as well. Please rest assured that we are taking prompt initiative on these matters and preventive measures have been taken. We put every effort to provide excellent service and make our guest comfortable and satisfied with our service. We viewed it positively as a way to improve the quality of our service as well as our products. We sincerely hope that despite this, we will still have your continual support, even as we strive to serve you even better in the near future. Should you come to Bagan again, do let us know as I would like to personally welcome you back. With all my best regards, Min Zaw AUNG Resident Manager
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This hotel is fantastic. The rooms (we had a giant suite we constantly got lost in) are beautiful. The pool area overlooking the lovely land of pagodas provides an unmatched view to anything we saw in Bagan, including during our fabulous balloon ride. The service is outstanding -- Mr. Min in the food and beverage department provided the most personal service ever during our three day stay. Make sure you organize a private dinner down on the grassy area below the pool overlooking the pagodas. The food, the service, the vistas, the music, the table, the flowers...everything was almost surreal. The spa was also delightful and calming after busy days of visiting Bagan. I will recommend this hotel to everyone who visits Bagan.
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Response from HBUMarketing, Manager at Aureum Palace Hotel & Resort
Responded May 8, 2019
Dear ellenm2784, Warmly greeting from Aureum Palace Hotel and Resort Bagan. We are delighted to say thank you for your compliments! It is rewarding to hear you were impressed by our property. We put every effort to provide excellent service and make our guest comfortable and satisfied with our service. We viewed it positively as a way to improve the quality of our service as well as our products. We sincerely hope that despite this, we will still have your continual support, even as we strive to serve you even better in the near future. Should you come to Bagan again, do let us know as I would like to personally welcome you back. With all my best regards, Min Zaw AUNG Resident Manager
Read more
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PRICE RANGE
$141 - $298 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aureum palace hotel bagan
LOCATION
MyanmarMandalay RegionBaganNyaung U
NUMBER OF ROOMS
114
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